Lead with Purpose. Grow Your Career. Make a Difference.
At Harborstone Credit Union, we're more than a financial institution—we're a team of people passionate about helping our members achieve their dreams and building stronger communities along the way. As one of Washington's Best Workplaces, we're proud to foster a culture where teammates are valued, supported, and empowered to thrive.
If you're a proven leader who enjoys developing high-performing teams, creating exceptional member experiences, and driving business results, we'd love to meet you.
Why Harborstone?
At Harborstone Credit Union, we invest in our employees and their families by offering a comprehensive and competitive benefits package, including:
401(k) with generous employer matchMedical, dental, and vision coverageEmployer contribution toward dependent medical premiumsGenerous paid time off and holidaysProfessional development and career growth opportunitiesEmployee appreciation and recognition programsDiscounted employee financial productsA mission-driven culture focused on helping members and communities thriveA collaborative, supportive culture that values work-life balance and employee well-beingCompetitive pay: $72,600.57 - $108,900 annuallyCompensation is determined based on qualifications, relevant experience, and internal equity. The posted salary range reflects the full earning potential of the position; however, most new hires are typically placed between the minimum and midpoint of the salary grade, with opportunities for growth and progression based on performance and development.Position Summary
As a Branch Manager II, you'll lead a high-performing branch with increased operational complexity, volume, or staffing scope. You'll inspire, coach, and develop your team while driving exceptional member service, operational excellence, and sustainable branch growth.
What You'll Do
Guide the daily operations of a dynamic, high-volume branch.Build a culture of accountability, collaboration, and continuous improvement.Coach, mentor, and develop team members to achieve their full potential.Drive Performance
Lead branch sales and service initiatives to achieve performance goals.Monitor trends, identify opportunities, and implement strategies to improve results.Balance member experience, business growth, and operational effectiveness.Deliver Exceptional Member Experiences
Foster a member-first culture that builds trust and loyalty.Resolve complex member concerns with professionalism and sound judgment.Ensure every interaction reflects Harborstone's commitment to service excellence.Ensure Operational Excellence
Maintain strong compliance with policies, procedures, and regulatory requirements.Promote audit readiness and effective risk management practices.Oversee accurate documentation and operational controls.Engage with the Community
Represent Harborstone within the local community.Build relationships that strengthen Harborstone's presence and support future growth.What Success Looks Like
Successful candidates:
Proven experience leading, coaching, and developing employees.Strong communication, relationship-building, coaching and problem-solving skills.A member-focused mindset with the ability to drive both service excellence and business results.Knowledge of financial products, branch operations, and regulatory requirements.Strong organizational skills and the ability to adapt in a fast-paced environment.The confidence to make sound decisions and effectively navigate complex situations.Qualifications
Education:
High school diploma required: EssentialExperience:
3-5 years of experience within financial services required, with a minimum of one year in a formal people leadership or supervisory role.Technical Skills:
Proficiency in core banking systems, Microsoft Office, and financial service tools.Physical Considerations
Ability to communicate effectively in verbal, written, and electronic formats with internal and external stakeholders.Ability to read, comprehend, and respond to written and verbal instructions and information.May be required to sit or stand for extended periods, depending on job duties.May involve repetitive motions, including keyboarding and handling office equipment.May require stooping, bending, squatting, or reaching occasionally.May be required to lift and carry items weighing up to 25 pounds.Ability to navigate office environments, including walking between workstations, meeting rooms, and member service areas.Regular travel between assigned branch locations required.If you're ready to lead a talented team, grow your career, and make a meaningful impact every day, apply today and discover why Harborstone is the Best Place to Work, Ever!
Read LessReady for the Next Step in Your Financial Services Career?
Bring your banking, cash handling or customer service experience to Harborstone Credit Union and discover why our employees consistently recognize us as one of Washington's Best Workplaces.
Join us at our unique Friday Harbor branch and enjoy the rare opportunity to build your career in one of Washington's most scenic communities. Located on beautiful San Juan Island, Friday Harbor offers a welcoming small-town atmosphere, breathtaking waterfront views, abundant outdoor recreation, and a strong sense of community. Whether you're kayaking after work, spotting orcas in the Salish Sea, or helping local members achieve their financial goals, you'll find a rewarding balance of purpose and lifestyle that's hard to match anywhere else.
Plus, receive a $1,000 sign-on bonus when you join our Friday Harbor team!
We're looking for professionals who are passionate about helping people achieve financial well-being and who want to be part of an organization that invests in its employees through competitive pay, excellent benefits, career development, and a culture built on Commitment, Dependability, and Kindness.
Why Harborstone?
At Harborstone Credit Union, we invest in our employees and their families by offering a comprehensive and competitive benefits package, including:
$1,000 sign-on bonusCompetitive pay: $20-$30/hour DOE401(k) with employer matchMedical, dental, and vision coverageEmployer contribution toward dependent medical premiumsGenerous paid time off and holidaysProfessional development and career growth opportunitiesEmployee appreciation and recognition programsDiscounted employee financial productsA mission-driven culture focused on helping members and communities thriveA collaborative, supportive culture that values work-life balance and employee well-beingWhy Friday Harbor?
Located on San Juan Island, Friday Harbor is the county seat and primary commercial hub of the San Juan Islands, accessible by Washington State Ferry, seaplane, or private boat. It offers a unique blend of small-town community, coastal beauty, and outdoor recreation that is difficult to find elsewhere in Washington.The Member Service Representative is a front-line banking professional who serves as a trusted resource for Harborstone members. This role combines member service, account management, teller transactions, financial education, and product referrals to help individuals and businesses achieve their financial goals.
What You'll DoDeliver exceptional service and create positive member experiences.Open new accounts and assist with account maintenance.Answer member questions in person, by phone, and through email.Process transactions accurately, including deposits, withdrawals, loan payments, and transfers.Educate members on products, services, digital banking tools, and self-service options.Identify opportunities to recommend solutions that fit members' financial needs.Resolve member concerns and problems quickly and professionally.Maintain accurate records and adhere to all compliance and confidentiality requirements.Support branch operations and contribute to overall branch success.What Success Looks LikeSuccessful candidates:
Build trusted relationships with members.Help members improve their financial well-being.Promote products and services that benefit members and support branch growth.Consistently demonstrate Harborstone's values of Commitment, Dependability, and Kindness.Contribute to a collaborative, team-focused environment.Ideal BackgroundHigh school diploma or equivalent.At least 1 year of customer service, retail, banking, or financial services experience.Strong communication and problem-solving skills.Attention to detail and accuracy when handling transactions.Comfort using Microsoft Office and financial systems.Ability to adapt, collaborate, and provide excellent service in a fast-paced environment.Physical Considerations:
Must be able to effectively read, write, and listen as well as communicate verbally, electronically and in written form with employees, members, board members, vendors, and the general public as required.May be asked to handle, move, and/or carry large boxes of supplies weighing up to 25 pounds.May require stooping, bending, squatting, and reaching for limited periods of time.May require sitting and standing for long periods of time.If this sounds like the perfect job for you, we encourage you to apply today!
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