Bolongo Bay Beach Resort is located on the serene island of St. Thomas in the United States Virgin Islands and is a family-owned and managed beach resort nestled in a beautiful sandy bay along the Caribbean Sea. Known for our famous all-inclusive package, friendly hospitality, exciting experiences and one-of-a-kind guest amenities, there's no better place to see life in the Virgin Islands than at Bolongo Bay. Our small, fun, lively and personable atmosphere allows us to offer a guest and employee experience that is unlike any other big all-inclusive resort and it's what makes us so unique and popular to this day. We are currently the only all-inclusive resort in the U.S. Virgin Islands. To be eligible for this position, candidates must either reside on St. Thomas or be able to relocate before the start date.
Job Summary:
As a Human Resources Generalist, you will play a vital role in supporting the HR department and contributing to the overall success of the organization. You will be responsible for various HR functions, including recruitment, employee relations, performance management, benefits administration, and compliance with employment laws and regulations. Your role will involve providing guidance, support, and expertise to employees and managers while ensuring HR policies and procedures are effectively implemented and followed.
Duties/Responsibilities:
Provide personnel policy and procedure guidance to employees and management.Participate in development of HR objectives and systems, including metrics, queries, and ongoing reports for company requirements. Coordinate open enrollments, changes, and training for employee benefits programs.Respond to human resources-related inquiries.Assist with payroll processing.Create and distribute internal communications regarding status changes, benefits, or company policies.Administer new employee on-boarding and orientation.Develop and maintain talent management processes.Handle all administrative tasks for onboarding, new-hire orientations, and exit interviews, including data entry in human resources information systems (HRIS) and audits for accuracy and complianceMonitor employee morale and company culture.Collaborate with the human resources team to develop effective recruitment strategies.Identify future staffing needs.Maintain employee personnel records.Conduct exit interviews and recommend corrective action if necessary.Other job duties as assigned
Required Skills/Abilities:
Demonstrated knowledge of the human resources fieldExcellent written, verbal, and interpersonal communication abilitiesStrong analytical and problem-solving skillsExcellent organizational skills and attention to detail.Excellent time management skills with a proven ability to meet deadlines.Understanding of state and federal employment regulationsAwareness of OSHA regulations and complianceUnderstanding of personnel and compliance records managementAbility to maintain confidentialityEducation and Experience:
Bachelor’s degree in human resources, business administration, or a related field (or equivalent experience).3-5 years human resources experienceStrong knowledge of HR principles, practices, and employment laws.Excellent interpersonal and communication skills.Ability to maintain confidentiality and handle sensitive informationStrong problem-solving and conflict resolution skills.Proficient in HRIS (Human Resources Information System) and MS Office.Detail-oriented with strong organizational and time management abilities.Professional certification (e.g., PHR, SHRM-CP) is a plus.Experience in Payroll is a plus.Physical Requirements:
Prolonged periods of sitting at a desk and working on a computer.Must be able to lift to 15 pounds at times.Company Benefits
Medical Coverage (medical, dental, vision)Life Insurance Paid Time Off (vacation, bereavement, and holidays).401K MatchHotel DiscountsMeal DiscountsTuition Reimbursement
Bolongo Bay Beach Resort is located on the serene island of St. Thomas in the United States Virgin Islands and is a family-owned and managed beach resort nestled in a beautiful sandy bay along the Caribbean Sea. Known for our famous all-inclusive package, friendly hospitality, exciting experiences and one-of-a-kind guest amenities, there’s no better place to see life in the Virgin Islands than at Bolongo Bay. Our small, fun, lively and personable atmosphere allows us to offer guest and employee experience that is unlike any other big all-inclusive resort and it’s what makes us so unique and popular to this day. We are currently the only all-inclusive resort in the U.S. Virgin Islands.
Position Summary:
The Beach and Activities Coordinator is responsible for organizing, promoting, and overseeing daily recreational and beachside activities for guests. This role plays a vital part in creating a fun, engaging, and memorable experience at the resort by ensuring that all scheduled activities run smoothly and safely. The ideal candidate is energetic, guest-focused, and passionate about hospitality and outdoor recreation.
Duties & Responsibilities:
Coordinate and lead a variety of recreational, fitness, water, and cultural activities for all guests Set up and break down equipment for beach games, water sports, and special events.Greet guests and promote daily activities, ensuring high participation and guest engagement.Monitor beach and activity areas for cleanliness, safety, and proper equipment use.Assist with planning weekly activity schedules and special themed events.Maintain all recreation equipment and supplies in good working conditions.Partner with other resort departments for seamless guest service.Provide friendly and professional guest interaction, addressing inquiries and concerns promptly.Ensure safety protocols and resort guidelines are followed during all activities.Support event coordination for weddings, private beach events, and group bookings when needed.Track attendance and gather guest feedback to enhance future programming.Skills & Abilities:
Strong leadership and crowd engagementTime management and multitaskingCreative planning and problem-solvingSafety awareness and emergency responsivenessTeam player with a guest-first attitudeBasic knowledge of water sports equipment (e.g., kayaks, paddleboards, snorkels)Education & Experience:
High school diploma or equivalent; degree or certification in recreation, hospitality, or tourism a plus.1–2 years of experience in recreation, guest activities, or hospitality preferred.CPR/First Aid certification (or willingness to obtain).Strong swimming skills; lifeguard certification a plus.Excellent communication and interpersonal skills.Friendly, outgoing, and have a high-energy personality.Able to work outdoors in various weather conditions.Ability to work a flexible schedule, including weekends and holidays.Company Benefits:
Medical Coverage (medical, dental, vision)Life Insurance Paid Time Off (vacation, bereavement, and holidays).401K MatchHotel DiscountsMeal DiscountsTuition ReimbursementSchedule:
Day shiftHolidaysWeekends as neededTo apply, submit your resume here on Indeed. No phone calls or in-person visits please. EEO, m/f/d/v.
Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Bolongo Bay Beach Resort is located on the serene island of St. Thomas in the United States Virgin Islands and is a family-owned and managed beach resort nestled in a beautiful sandy bay along the Caribbean Sea. Known for our famous all-inclusive package, friendly hospitality, exciting experiences and one-of-a-kind guest amenities, there’s no better place to see life in the Virgin Islands than at Bolongo Bay. Our small, fun, lively and personable atmosphere allows us to offer a guest and employee experience that is unlike any other big all-inclusive resort and it’s what makes us so unique and popular to this day. We are currently the only all-inclusive resort in the U.S. Virgin Islands.
Department: Retail
Reports to: Retail Store Manager
Job Summary: The Retail Associate is responsible for greeting customers in a polite and professional manner as well as meeting sales targets, providing concierge services, and assisting the Retail Store Manager with inventory, display maintenance and cleanliness of the Bolongo Bay gift shop.
Duties and Responsibilities
Promptly greets guests and customers.Utilizes Point-of-Sale System effectively and efficiently.Operates the cash register, accepts payments and distributes appropriate change.Maintains cleanliness and overall appearance of retail store.Maintains order of promotional materials and retail displays.Maximizes profitability and meets sales targets set by the Retail Store Manager.Under the guidance of the Retail Store Manager, implements inventory counts.Assists guests with retail purchases and concierge services including booking guests for hotel and island-wide activities, arranging transportation, dinner reservations, massages, emergency appointments, etc.Responds to e-mail inquiries from guests and potential guests and notifies guests of schedule changes.Ensures compliance with health and safety legislation and company policies.Performs other related duties as assigned.
Education and Experience
High School diploma or equivalent required2 years retail and customer service experience in a Caribbean setting preferred
Skills and Abilities
Enthusiasm, confidence, and world class interpersonal, customer service and sales skillsProficient in Information Technology, Computer and Software (Microsoft 365, Outlook, Adobe Creative Cloud and DC, and POS Systems preferred)Strong analytical and problem-solving skillsExcellent verbal and written communication skillsTeamwork orientedDetail oriented, time and task managementCommercial awareness and resourcefulnessAbility to function well in a high-paced environment
Qualifications and Requirements
Must be able to read, write, speak and understand the primary language used in the workplace, i.e., English.Availability to work nights, weekends, and holidays.Must have been on island a minimum of 1 year and have knowledge of things to do and places to see, i.e., knowledge of local trips, tours, activities, and restaurants.Prolonged periods of sitting at a desk and working on a computer.Prolonged periods of standing and walking.Must be able to lift up to 25 pounds at times.
Pay: $14.00 - $15.00 per hour plus commissions
Job Type: Part-time
Shift:
Day ShiftNight Shift
To apply, submit your resume here on Indeed.
No phone calls or in-person visits please. EEO, m/f/d/v. FLSA Non-Exempt Position.
Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Bolongo Bay Beach Resort is located on the serene island of St. Thomas in the United States Virgin Islands and is a family-owned and managed beach resort nestled in a beautiful sandy bay along the Caribbean Sea. Known for our famous all-inclusive package, friendly hospitality, exciting experiences and one-of-a-kind guest amenities, there's no better place to see life in the Virgin Islands than at Bolongo Bay. Our small, fun, lively and personable atmosphere allows us to offer a guest and employee experience that is unlike any other big all-inclusive resort and it's what makes us so unique and popular to this day. We are currently the only all-inclusive resort in the U.S. Virgin Islands.
Position Summary:
The Bellstand Attendant shall greet, welcome, and assist guests arriving at and departing from the resort. Assist with directions, storing baggage, basic information about resort and local attractions. Deliver amenities and other items, such as packages to guest rooms.
Essential Duties and Responsibilities:
Deliver amenities to guest room prior to arrival.Meet, greet, as well as open doors for all guests as they arrive to the resort and leave when possible.Guide guests to the check-in counter and offer them a Welcome Punch.Escort guests along with their baggage to the assigned hotel room and provide explanation of the AC control, television remote and safe.Familiarize yourself with guests using their names when possible. Smiling and verbally greeting guests when you see them.Guide and suggest the amenities of the hotel, for example Iggies, Oasis, Heavenly Days, and gift shop.Check special requests and make sure they are ready prior to guest arrival.Maintain neat and clean lobby areas inside and out to include but not limited to sweeping welcome mat and area as well as clean glass lobby doors.Communicate maintenance requests to Front Desk.Ensure that the Guest Service golf cart is in good repair and clean.Have accurate and complete guest assistance information, including, events taking place in town, restaurants and athletic events as well as determining requirements for and follow-up on special groups or VIP’s.Secondary Position Tasks:
Performs other related duties and responsibilities as assigned.Position Requirements and Qualifications:
Education Level:
High School Diploma or equivalent Certificate required.Experience in Related Field:
Minimum of 1 year of customer service or hotel experience desired.Equivalent combination of education and experience.Knowledge, Skills, and Abilities:
Must be able to speak, read, write, and understand the primary language(s) used in the workplace.Must be able to read and write to facilitate the communication process. Requires good communication skills, both verbal and written. Must possess basic computational ability. Must possess basic computer skills.Work Schedule:
Ability to work a rotating shift - Day, Night &/or Weekends.Ability to work extended shifts as needed.
Equipment Used:
Ability to operate golf cart/vehicle controls.Competency in and knowledge of standard office equipment to include, but not limited to, the computer, fax machine, copier, typewriter, printer, calculator, and scanner.Physical Activity, Requirements, Visual Acuity, and Working Conditions:
The conditions described below are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations, as required by the Americans with Disabilities Act, will be granted whenever possible to enable individuals with disabilities to perform the essential functions.
Physical activity of this position:
Climbing - Ascending or descending ladders, stairs, scaffolding, ramps, poles, and the like, using feet and legs and/or hands and arms. Body agility is emphasized. This factor is important if the amount and kind of climbing required exceeds that required for ordinary locomotion.Balancing - Maintaining body equilibrium to prevent falling and walking, standing, or crouching on narrow, slippery, or erratically moving surfaces. This factor is important if the amount of balancing exceeds that needed for ordinary locomotion and maintenance of body equilibrium.Stooping - Bending body downward and forward by bending spine at the waist. This factor is important if it occurs to a considerable degree and requires full motion of the lower extremities and back muscles.Reaching - Extending hand(s) and arm(s) in any direction.Standing - Particularly for sustained periods of time.Walking - Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.Pushing - Using upper extremities to press against something with steady force to thrust forward, downward, or outward.Pulling - Using upper extremities to exert force to draw, haul or tug objects in a sustained motion.Lifting. Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. This factor is important if it occurs to a considerable degree and requires substantial use of upper extremities and back muscles.Fingering - Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand as in handling.Grasping - Applying pressure to an object with the fingers and palm.Talking - Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.Hearing - Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make discriminations in sound.Physical requirements of this position:
Medium work. Exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.Visual acuity requirements including color, dept perception and field vision:
The worker is required to have visual acuity to operate a golf cart/vehicle.The conditions the worker will be subject to in this position:
The worker is subject to both environmental conditions. Activities occur inside and outside.Position Overview:
Bolongo Bay Beach Resort is located on the serene island of St. Thomas in the United States Virgin Islands and is a family-owned and managed beach resort nestled in a beautiful sandy bay along the Caribbean Sea. Known for our famous all-inclusive package, friendly hospitality, exciting experiences and one-of-a-kind guest amenities, there’s no better place to see life in the Virgin Islands than at Bolongo Bay. Our small, fun, lively and personable atmosphere allows us to offer guest and employee experience that is unlike any other big all-inclusive resort and it’s what makes us so unique and popular to this day. We are currently the only all-inclusive resort in the U.S. Virgin Islands.
Bolongo Bay Beach Resort is seeking a Front Desk / Reservation Sales Agent to be the first point of contact for our guests, delivering exceptional customer service and ensuring a smooth check-in and check-out experience. This position will cover the Front Desk for lunch hours and to assist with check-ins, and then transition to Reservations to cover phones until 9pm.
Key Responsibilities at Front Desk:
Greet guests warmly and provide a welcoming experience.Handle the check-in and check-out process efficiently, including room assignments and payment processing.Ensure accuracy in guest records, billing, and special requests.Respond to guest inquiries, requests, and concerns promptly and professionally.Provide information about hotel amenities, services, and local attractions.Handle guest complaints with patience and professionalism, escalating issues when necessary.Manage room reservations and availability using the hotel’s booking system.Answer phone calls and emails in a courteous and timely manner.Maintain a clean and organized front desk area.Process payments, deposits, and refunds securely and accurately.Handle cash and credit card transactions following company policies.Work closely with housekeeping, maintenance, and management to meet guest needs.Assist in special requests, including arranging transportation or additional servicesKey Responsibilities at Reservations:
Consistently offer professional, friendly and engaging serviceAnswer telephone and email inquiries in a timely manner Determine Guest’s needs and quote the appropriate room and rate as per their needsAssist Guests regarding hotel facilities in an informative and helpful wayBook reservations with accurate information to ensure we exceed Guest’s expectationsMake sure all guests are charged required deposits and final payments when dueBook and enter room reservation requests in our Property Management System, Maestro and send guest confirmationsUnderstand NET rates offered to wholesalers and OTA’s and make sure their reservations are booked at correct ratesEnsure knowledge of all Bolongo Bay Beach Resort facilities, and different services and hours of operation in order to respond confidently and effectively to inquiriesEnsure revenue is maximized by up-selling guest rooms and recommending hotel facilitiesQualifications & Skills:
Experience: Prior experience in hospitality, or customer service preferred but not required.Technical Skills: Proficiency with hotel reservation systems (PMS), Microsoft Office, and basic computer skills.Customer Service: Strong communication, problem-solving, and interpersonal skills.Organization & Multitasking: Ability to manage multiple tasks efficiently in a fast-paced environment.Flexibility: Availability to work varied shifts, including nights, weekends, and holidays.Professional Appearance: Always maintain a neat and professional uniform look.Team Work: Promote and practice Bolongo values of teamwork, mutual respect, integrity and empowerment among all co-workersCompany Benefits:
Medical Coverage (medical, dental, vision)Life Insurance Paid Time Off (vacation, bereavement, and holidays).401K MatchHotel DiscountsMeal DiscountsTuition Reimbursement Read LessBolongo Bay Beach Resort is located on the serene island of St. Thomas in the United States Virgin Islands and is a family-owned and managed beach resort nestled in a beautiful sandy bay along the Caribbean Sea. Known for our famous all-inclusive package, friendly hospitality, exciting experiences and one-of-a-kind guest amenities, there's no better place to see life in the Virgin Islands than at Bolongo Bay. Our small, fun, lively and personable atmosphere allows us to offer a guest and employee experience that is unlike any other big all-inclusive resort and it's what makes us so unique and popular to this day. We are currently the only all-inclusive resort in the U.S. Virgin Islands. To be eligible for this position, candidates must either reside on St. Thomas or be able to relocate before the start date.
Purpose
The Wedding/Events Manager is responsible for developing business and the administration and coordination of all events. The position works closely with the Sales Manager to ensure events run smoothly.
Duties and Responsibilities
Develop business and drive sales revenue. Assist Sales Manager with the coordination of events such as weddings, anniversaries, rehearsal dinners, private parties, and incentive travel and private charters. Secure deposits, contracts, event orders and guarantees plus invoicing prior to event.Secure vendor services including cakes, photography, flowers, music, tables, seating, and centerpiecesCoordinate and monitor event timelines and ensure deadlines are met Coordinate and schedule BEOs with Food & Beverage Department Manage correspondence with vendors, outlet managers and clientsWork closely with Sales Manager and Executive Chef on menu selections and planningDetermine staffing and training requirements for employees working events Determine location of events and seating and setup.Keep inventory of projectors, speakers, decorations, linens, and tableware and maintain equipment Organize all equipment and storage lockersMaintain Heavenly Days master scheduleMaintain information database, social media, and Bolongo Brides Facebook pageLearn reservation system and help answer phones and calls that come into the resort daily.Qualifications
High School Diploma or a GED equivalentPrior experience in Hospitality and especially Events and Weddings.Good problem solving and critical thinking. Ability to demonstrate productive leadership and positive supervisory skills Superior written and oral communication skills, and ability to communicate effectively with guests.Excellent team oriented organizational and time management skillsPhysical requirements
Light work standing, bending, stooping, working outside on the beach decorating Arches and event spaces, walking frequently especially during events, must be able to lift 25 pounds. Able to operate equipment such as a golf cart. Must have a VI Food Handlers Card.
Company Benefits
Medical Coverage (medical, dental, vision)Life Insurance Paid Time Off (vacation, bereavement, and holidays).401K MatchHotel DiscountsMeal DiscountsTuition ReimbursementRead Less
Bolongo Bay Beach Resort is located on the serene island of St. Thomas in the United States Virgin Islands and is a family-owned and managed beach resort nestled in a beautiful sandy bay along the Caribbean Sea. Known for our famous all-inclusive package, friendly hospitality, exciting experiences and one-of-a-kind guest amenities, there's no better place to see life in the Virgin Islands than at Bolongo Bay. Our small, fun, lively and personable atmosphere allows us to offer a guest and employee experience that is unlike any other big all-inclusive resort and it's what makes us so unique and popular to this day. We are currently the only all-inclusive resort in the U.S. Virgin Islands. To be eligible for this position, candidates must either reside on St. Thomas or be able to relocate before the start date.
Position Purpose:
Bolongo Bay Beach Resort is seeking a Server Assistant to join our team in providing exceptional service to our guests. A Server Assistant helps servers more promptly and efficiently serve their tables by running food, bussing tables and providing tables with any necessary items. Joining our team as a Server Assistant offers the opportunity to work in a dynamic restaurant setting while providing valuable support to the dining experience. If you are passionate about hospitality and enjoy working in a collaborative team environment, we encourage you to apply for this position.
Responsibilities:
Communicating clearly with the kitchen and front of house staffKnowledge of table numbers, seat numbers and server sectionsKnowledge of menu items and general appearance of dishesPrepare garnishes as assigned by chef/kitchen managerDeliver food to tables or servers when availableCheck food for accuracyBus and clear tables as needed following “full hand in, full hands out” thought processMaintain clean and sanitized work areaPrepares dining room including dining areas and bar area for patrons by cleaning tables, setting decorations, condiments, resetting with silverware and setting up sani-buckets with clean ragsProtects establishment and patrons by adhering to sanitation and safety policies.Maintains table setting by removing courses as completed, empty cups, replenishing utensils if needed, being alert to patron spills or other special needs. Paying attention to full hands in, full hands out thought process.Supports wait staff by setting-up and replenishing condiment stands, trash containers liners, and bus stations.Replenishing the bar with ice, cups, straws, etc.Assists with polishing and rolling silverwarePolishing glasswareCloses dining facility by cleaning chairs and tables, sweeping, emptying sanitizer buckets, removing trash and recyclables from the facility.Any other duties as assigned by managementQualifications:
High School or equivalent education required.Listening, Presentation SkillsVerbal CommunicationCustomer Focus and Customer ServiceTeamworkAction Oriented, Productivity, Energy LevellJob Types: Full-time, Part-time
Pay: $12.50 per hour
Expected hours: 10 – 40 per week
Benefits:
401(k)401(k) matchingDental insuranceDisability insuranceEmployee assistance programEmployee discountFlexible scheduleFlexible spending accountHealth insuranceLife insurancePaid time offTuition reimbursementVision insurancePhysical Setting: Casual dining restaurant
Shift:
Day shiftEvening shiftMorning shiftNight shiftAbility to Commute:
St Thomas, VI (Required)Ability to Relocate:
St Thomas, VI: Relocate before starting work (Required)Work Location: In person
Read Less
Bolongo Bay Beach Resort is located on the serene island of St. Thomas in the United States Virgin Islands and is a family-owned and managed beach resort nestled in a beautiful sandy bay along the Caribbean Sea. Known for our famous all-inclusive package, friendly hospitality, exciting experiences and one-of-a-kind guest amenities, there's no better place to see life in the Virgin Islands than at Bolongo Bay. Our small, fun, lively and personable atmosphere allows us to offer a guest and employee experience that is unlike any other big all-inclusive resort and it's what makes us so unique and popular to this day. We are currently the only all-inclusive resort in the U.S. Virgin Islands. To be eligible for this position, candidates must either reside on St. Thomas or be able to relocate before the start date.
Position Purpose
Bolongo Bay Beach Resort is seeking AM Server. As a Restaurant Server, you will be responsible for greeting all patrons and providing information about items on the menu including specials and recommendations. Serve any drinks ordered. Properly bill patrons for anything consumed.
Duties and Responsibilities
Set tables prior to the arrival of PatronsClear, clean and set up tables after Patrons leaveKnowledge of specialty cocktails and cocktail terms (i.e. neat, on the rocks)Make sure work space is always clean ad free of debrisGreet guests cordially, smile! Always thank them as they leaveKnowledge of menu and its ingredientsKnowledge of the specials of the day/eveningAdhere to proper service standardsTake customer orders and communicate them accurately to the kitchen and barFollow cash handling policiesPerform scheduled and assigned Side Work at end and beginning of every shift
Qualifications
1 year of serving experience, preferredHigh School or equivalent education requiredBasic Math SkillsStrong communication and people skillsGood organizational and multi-tasking abilitiesCustomer service orientedAbility to develop and maintain positive working relationshipsAbility to stand, lift and walk for extended periods of timeLicense/Certification:
Food Handler (Required)Pay: $9.00 per hour plus guaranteed gratuity of 15%.
Shift:
In-PersonAM ShiftDay ShiftThis position will have 3-4 shifts per week from the hours of 6:30 am - 2:30 pm OR 8:00 am – 4:00 pm.Job Types: Full-time, Part-time
Benefits:
Dental insuranceEmployee discountFood providedHealth insuranceVision insurance