Bolongo Bay Beach Resort is located on the serene island of St. Thomas in the United States Virgin Islands and is a family-owned and managed beach resort nestled in a beautiful sandy bay along the Caribbean Sea. Known for our famous all-inclusive package, friendly hospitality, exciting experiences and one-of-a-kind guest amenities, there’s no better place to see life in the Virgin Islands than at Bolongo Bay. Our small, fun, lively and personable atmosphere allows us to offer guest and employee experience that is unlike any other big all-inclusive resort and it’s what makes us so unique and popular to this day. We are currently the only all-inclusive resort in the U.S. Virgin Islands.
Position Summary:
The Beach and Activities Coordinator is responsible for organizing, promoting, and overseeing daily recreational and beachside activities for guests. This role plays a vital part in creating a fun, engaging, and memorable experience at the resort by ensuring that all scheduled activities run smoothly and safely. The ideal candidate is energetic, guest-focused, and passionate about hospitality and outdoor recreation.
Duties & Responsibilities:
Coordinate and lead a variety of recreational, fitness, water, and cultural activities for all guests Set up and break down equipment for beach games, water sports, and special events.Greet guests and promote daily activities, ensuring high participation and guest engagement.Monitor beach and activity areas for cleanliness, safety, and proper equipment use.Assist with planning weekly activity schedules and special themed events.Maintain all recreation equipment and supplies in good working conditions.Partner with other resort departments for seamless guest service.Provide friendly and professional guest interaction, addressing inquiries and concerns promptly.Ensure safety protocols and resort guidelines are followed during all activities.Support event coordination for weddings, private beach events, and group bookings when needed.Track attendance and gather guest feedback to enhance future programming.Skills & Abilities:
Strong leadership and crowd engagementTime management and multitaskingCreative planning and problem-solvingSafety awareness and emergency responsivenessTeam player with a guest-first attitudeBasic knowledge of water sports equipment (e.g., kayaks, paddleboards, snorkels)Education & Experience:
High school diploma or equivalent; degree or certification in recreation, hospitality, or tourism a plus.1–2 years of experience in recreation, guest activities, or hospitality preferred.CPR/First Aid certification (or willingness to obtain).Strong swimming skills; lifeguard certification a plus.Excellent communication and interpersonal skills.Friendly, outgoing, and have a high-energy personality.Able to work outdoors in various weather conditions.Ability to work a flexible schedule, including weekends and holidays.Company Benefits:
Medical Coverage (medical, dental, vision)Life Insurance Paid Time Off (vacation, bereavement, and holidays).401K MatchHotel DiscountsMeal DiscountsTuition ReimbursementSchedule:
Day shiftHolidaysWeekends as neededTo apply, submit your resume here on Indeed. No phone calls or in-person visits please. EEO, m/f/d/v.
Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Bolongo Bay Beach Resort is located on the serene island of St. Thomas in the United States Virgin Islands and is a family-owned and managed beach resort nestled in a beautiful sandy bay along the Caribbean Sea. Known for our famous all-inclusive package, friendly hospitality, exciting experiences and one-of-a-kind guest amenities, there's no better place to see life in the Virgin Islands than at Bolongo Bay. Our small, fun, lively and personable atmosphere allows us to offer a guest and employee experience that is unlike any other big all-inclusive resort and it's what makes us so unique and popular to this day. We are currently the only all-inclusive resort in the U.S. Virgin Islands. To be eligible for this position, candidates must either reside on St. Thomas or be able to relocate before the start date.
Bolongo Bay Beach Resort is seeking a Cook to join our team! As a Cook you will assist in all preparing and cooking operations to ensure a smooth-running restaurant kitchen for both day and night operations. To practice in a “Serve Safe” environment of proper Food Sanitation. All staff members will exhibit a professional attitude to all managers, co-workers, and guests daily.
Qualifications Include:
Minimum 2 years’ experience as a Line Cook.Prior experience in resorts is highly preferred.Strong communication skills; able to communicate clearly and effectively in English.Can-do spirit; able to build positive relationships with residents, family members, and staff.Customer service focus; able to resolve conflict/issues without becoming emotional or defensive.Strong time management skills: able to organize and prioritize tasks to ensure timely completion.General knowledge of proper safety and sanitation practices. ServSafe Certification highly preferred.Availability to work a flexible schedule which can include days, nights, weekends, and holidays.Physical requirements
Able to stand for long periods of time.Able to lift 30lbs or more.Job Type: Full-time
Salary: $14.00- $19.00 per hour
Experience: Restaurant experience: 2 years (Required)
Restaurant type: Casual dining restaurant
Shift:
8-hour shift per day; 30-40 hours per weekRotating Shift (Monday-Friday & Weekends)Evening shiftMorning shiftIn-PersonAbility to commute/relocate:
St Thomas, VI: Reliably commute or planning to relocate before starting work (Required)License/Certification: VI Food Handler's Card (Required)
Benefits:
401(k)401(k) matchingDental insuranceEmployee discountHealth insurancePaid sick timePaid time offVision insuranceBolongo Bay Beach Resort is located on the serene island of St. Thomas in the United States Virgin Islands and is a family-owned and managed beach resort nestled in a beautiful sandy bay along the Caribbean Sea. Known for our famous all-inclusive package, friendly hospitality, exciting experiences and one-of-a-kind guest amenities, there's no better place to see life in the Virgin Islands than at Bolongo Bay. Our small, fun, lively and personable atmosphere allows us to offer a guest and employee experience that is unlike any other big all-inclusive resort and it's what makes us so unique and popular to this day. We are currently the only all-inclusive resort in the U.S. Virgin Islands.
Position Summary:
The Bellstand Attendant shall greet, welcome, and assist guests arriving at and departing from the resort. Assist with directions, storing baggage, basic information about resort and local attractions. Deliver amenities and other items, such as packages to guest rooms.
Essential Duties and Responsibilities:
Deliver amenities to guest room prior to arrival.Meet, greet, as well as open doors for all guests as they arrive to the resort and leave when possible.Guide guests to the check-in counter and offer them a Welcome Punch.Escort guests along with their baggage to the assigned hotel room and provide explanation of the AC control, television remote and safe.Familiarize yourself with guests using their names when possible. Smiling and verbally greeting guests when you see them.Guide and suggest the amenities of the hotel, for example Iggies, Oasis, Heavenly Days, and gift shop.Check special requests and make sure they are ready prior to guest arrival.Maintain neat and clean lobby areas inside and out to include but not limited to sweeping welcome mat and area as well as clean glass lobby doors.Communicate maintenance requests to Front Desk.Ensure that the Guest Service golf cart is in good repair and clean.Have accurate and complete guest assistance information, including, events taking place in town, restaurants and athletic events as well as determining requirements for and follow-up on special groups or VIP’s.Secondary Position Tasks:
Performs other related duties and responsibilities as assigned.Position Requirements and Qualifications:
Education Level:
High School Diploma or equivalent Certificate required.Experience in Related Field:
Minimum of 1 year of customer service or hotel experience desired.Equivalent combination of education and experience.Knowledge, Skills, and Abilities:
Must be able to speak, read, write, and understand the primary language(s) used in the workplace.Must be able to read and write to facilitate the communication process. Requires good communication skills, both verbal and written. Must possess basic computational ability. Must possess basic computer skills.Work Schedule:
Ability to work a rotating shift - Day, Night &/or Weekends.Ability to work extended shifts as needed.
Equipment Used:
Ability to operate golf cart/vehicle controls.Competency in and knowledge of standard office equipment to include, but not limited to, the computer, fax machine, copier, typewriter, printer, calculator, and scanner.Physical Activity, Requirements, Visual Acuity, and Working Conditions:
The conditions described below are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations, as required by the Americans with Disabilities Act, will be granted whenever possible to enable individuals with disabilities to perform the essential functions.
Physical activity of this position:
Climbing - Ascending or descending ladders, stairs, scaffolding, ramps, poles, and the like, using feet and legs and/or hands and arms. Body agility is emphasized. This factor is important if the amount and kind of climbing required exceeds that required for ordinary locomotion.Balancing - Maintaining body equilibrium to prevent falling and walking, standing, or crouching on narrow, slippery, or erratically moving surfaces. This factor is important if the amount of balancing exceeds that needed for ordinary locomotion and maintenance of body equilibrium.Stooping - Bending body downward and forward by bending spine at the waist. This factor is important if it occurs to a considerable degree and requires full motion of the lower extremities and back muscles.Reaching - Extending hand(s) and arm(s) in any direction.Standing - Particularly for sustained periods of time.Walking - Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.Pushing - Using upper extremities to press against something with steady force to thrust forward, downward, or outward.Pulling - Using upper extremities to exert force to draw, haul or tug objects in a sustained motion.Lifting. Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. This factor is important if it occurs to a considerable degree and requires substantial use of upper extremities and back muscles.Fingering - Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand as in handling.Grasping - Applying pressure to an object with the fingers and palm.Talking - Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.Hearing - Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make discriminations in sound.Physical requirements of this position:
Medium work. Exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.Visual acuity requirements including color, dept perception and field vision:
The worker is required to have visual acuity to operate a golf cart/vehicle.The conditions the worker will be subject to in this position:
The worker is subject to both environmental conditions. Activities occur inside and outside.Position Overview:
Bolongo Bay Beach Resort is located on the serene island of St. Thomas in the United States Virgin Islands and is a family-owned and managed beach resort nestled in a beautiful sandy bay along the Caribbean Sea. Known for our famous all-inclusive package, friendly hospitality, exciting experiences and one-of-a-kind guest amenities, there’s no better place to see life in the Virgin Islands than at Bolongo Bay. Our small, fun, lively and personable atmosphere allows us to offer guest and employee experience that is unlike any other big all-inclusive resort and it’s what makes us so unique and popular to this day. We are currently the only all-inclusive resort in the U.S. Virgin Islands.
Bolongo Bay Beach Resort is seeking a Front Desk / Reservation Sales Agent to be the first point of contact for our guests, delivering exceptional customer service and ensuring a smooth check-in and check-out experience. This position will cover the Front Desk for lunch hours and to assist with check-ins, and then transition to Reservations to cover phones until 9pm.
Key Responsibilities at Front Desk:
Greet guests warmly and provide a welcoming experience.Handle the check-in and check-out process efficiently, including room assignments and payment processing.Ensure accuracy in guest records, billing, and special requests.Respond to guest inquiries, requests, and concerns promptly and professionally.Provide information about hotel amenities, services, and local attractions.Handle guest complaints with patience and professionalism, escalating issues when necessary.Manage room reservations and availability using the hotel’s booking system.Answer phone calls and emails in a courteous and timely manner.Maintain a clean and organized front desk area.Process payments, deposits, and refunds securely and accurately.Handle cash and credit card transactions following company policies.Work closely with housekeeping, maintenance, and management to meet guest needs.Assist in special requests, including arranging transportation or additional servicesKey Responsibilities at Reservations:
Consistently offer professional, friendly and engaging serviceAnswer telephone and email inquiries in a timely manner Determine Guest’s needs and quote the appropriate room and rate as per their needsAssist Guests regarding hotel facilities in an informative and helpful wayBook reservations with accurate information to ensure we exceed Guest’s expectationsMake sure all guests are charged required deposits and final payments when dueBook and enter room reservation requests in our Property Management System, Maestro and send guest confirmationsUnderstand NET rates offered to wholesalers and OTA’s and make sure their reservations are booked at correct ratesEnsure knowledge of all Bolongo Bay Beach Resort facilities, and different services and hours of operation in order to respond confidently and effectively to inquiriesEnsure revenue is maximized by up-selling guest rooms and recommending hotel facilitiesQualifications & Skills:
Experience: Prior experience in hospitality, or customer service preferred but not required.Technical Skills: Proficiency with hotel reservation systems (PMS), Microsoft Office, and basic computer skills.Customer Service: Strong communication, problem-solving, and interpersonal skills.Organization & Multitasking: Ability to manage multiple tasks efficiently in a fast-paced environment.Flexibility: Availability to work varied shifts, including nights, weekends, and holidays.Professional Appearance: Always maintain a neat and professional uniform look.Team Work: Promote and practice Bolongo values of teamwork, mutual respect, integrity and empowerment among all co-workersCompany Benefits:
Medical Coverage (medical, dental, vision)Life Insurance Paid Time Off (vacation, bereavement, and holidays).401K MatchHotel DiscountsMeal DiscountsTuition Reimbursement Read LessBolongo Bay Beach Resort is located on the serene island of St. Thomas in the United States Virgin Islands and is a family-owned and managed beach resort nestled in a beautiful sandy bay along the Caribbean Sea. Known for our famous all-inclusive package, friendly hospitality, exciting experiences and one-of-a-kind guest amenities, there's no better place to see life in the Virgin Islands than at Bolongo Bay. Our small, fun, lively and personable atmosphere allows us to offer a guest and employee experience that is unlike any other big all-inclusive resort and it's what makes us so unique and popular to this day. We are currently the only all-inclusive resort in the U.S. Virgin Islands. To be eligible for this position, candidates must either reside on St. Thomas or be able to relocate before the start date.
Position Purpose:
Bolongo Bay Beach Resort is seeking a Server Assistant to join our team in providing exceptional service to our guests. A Server Assistant helps servers more promptly and efficiently serve their tables by running food, bussing tables and providing tables with any necessary items. Joining our team as a Server Assistant offers the opportunity to work in a dynamic restaurant setting while providing valuable support to the dining experience. If you are passionate about hospitality and enjoy working in a collaborative team environment, we encourage you to apply for this position.
Responsibilities:
Communicating clearly with the kitchen and front of house staffKnowledge of table numbers, seat numbers and server sectionsKnowledge of menu items and general appearance of dishesPrepare garnishes as assigned by chef/kitchen managerDeliver food to tables or servers when availableCheck food for accuracyBus and clear tables as needed following “full hand in, full hands out” thought processMaintain clean and sanitized work areaPrepares dining room including dining areas and bar area for patrons by cleaning tables, setting decorations, condiments, resetting with silverware and setting up sani-buckets with clean ragsProtects establishment and patrons by adhering to sanitation and safety policies.Maintains table setting by removing courses as completed, empty cups, replenishing utensils if needed, being alert to patron spills or other special needs. Paying attention to full hands in, full hands out thought process.Supports wait staff by setting-up and replenishing condiment stands, trash containers liners, and bus stations.Replenishing the bar with ice, cups, straws, etc.Assists with polishing and rolling silverwarePolishing glasswareCloses dining facility by cleaning chairs and tables, sweeping, emptying sanitizer buckets, removing trash and recyclables from the facility.Any other duties as assigned by managementQualifications:
High School or equivalent education required.Listening, Presentation SkillsVerbal CommunicationCustomer Focus and Customer ServiceTeamworkAction Oriented, Productivity, Energy LevellJob Types: Full-time, Part-time
Pay: $12.50 per hour
Expected hours: 10 – 40 per week
Benefits:
401(k)401(k) matchingDental insuranceDisability insuranceEmployee assistance programEmployee discountFlexible scheduleFlexible spending accountHealth insuranceLife insurancePaid time offTuition reimbursementVision insurancePhysical Setting: Casual dining restaurant
Shift:
Day shiftEvening shiftMorning shiftNight shiftAbility to Commute:
St Thomas, VI (Required)Ability to Relocate:
St Thomas, VI: Relocate before starting work (Required)Work Location: In person
Read Less
Bolongo Bay Beach Resort is located on the serene island of St. Thomas in the United States Virgin Islands and is a family-owned and managed beach resort nestled in a beautiful sandy bay along the Caribbean Sea. Known for our famous all-inclusive package, friendly hospitality, exciting experiences and one-of-a-kind guest amenities, there's no better place to see life in the Virgin Islands than at Bolongo Bay. Our small, fun, lively and personable atmosphere allows us to offer a guest and employee experience that is unlike any other big all-inclusive resort and it's what makes us so unique and popular to this day. We are currently the only all-inclusive resort in the U.S. Virgin Islands. To be eligible for this position, candidates must either reside on St. Thomas or be able to relocate before the start date.
Position Purpose
Bolongo Bay Beach Resort is seeking AM Server. As a Restaurant Server, you will be responsible for greeting all patrons and providing information about items on the menu including specials and recommendations. Serve any drinks ordered. Properly bill patrons for anything consumed.
Duties and Responsibilities
Set tables prior to the arrival of PatronsClear, clean and set up tables after Patrons leaveKnowledge of specialty cocktails and cocktail terms (i.e. neat, on the rocks)Make sure work space is always clean ad free of debrisGreet guests cordially, smile! Always thank them as they leaveKnowledge of menu and its ingredientsKnowledge of the specials of the day/eveningAdhere to proper service standardsTake customer orders and communicate them accurately to the kitchen and barFollow cash handling policiesPerform scheduled and assigned Side Work at end and beginning of every shift
Qualifications
1 year of serving experience, preferredHigh School or equivalent education requiredBasic Math SkillsStrong communication and people skillsGood organizational and multi-tasking abilitiesCustomer service orientedAbility to develop and maintain positive working relationshipsAbility to stand, lift and walk for extended periods of timeLicense/Certification:
Food Handler (Required)Pay: $9.00 per hour plus guaranteed gratuity of 15%.
Shift:
In-PersonAM ShiftDay ShiftThis position will have 3-4 shifts per week from the hours of 6:30 am - 2:30 pm OR 8:00 am – 4:00 pm.Job Types: Full-time, Part-time
Benefits:
Dental insuranceEmployee discountFood providedHealth insuranceVision insuranceOverview:
Bolongo Bay Beach Resort is located on the serene island of St. Thomas in the United States Virgin Islands and is a family-owned and managed beach resort nestled in a beautiful sandy bay along the Caribbean Sea. Known for our famous all-inclusive package, friendly hospitality, exciting experiences and one-of-a-kind guest amenities, there’s no better place to see life in the Virgin Islands than at Bolongo Bay. Our small, fun, lively and personable atmosphere allows us to offer guest and employee experience that is unlike any other big all-inclusive resort and it’s what makes us so unique and popular to this day. We are currently the only all-inclusive resort in the U.S. Virgin Islands.
Position Summary:
Bolongo Bay Beach Resort is seeking an energetic and skilled Iggies-Bartender to join our dynamic team at our all-inclusive resort. The Bartender is responsible for crafting and serving beverages to guests while providing outstanding hospitality in a fast-paced environment. This role requires strong knowledge of mixology, excellent customer service skills, and the ability to work efficiently in a high-volume setting.
Duties & Responsibilities:
Prepare and serve a variety of alcoholic and non-alcoholic beverages according to resort standards and recipes.Ensure drinks are consistently presented, properly garnished, and served at the correct temperature.Operate blenders, shakers, and other bar equipment safely and efficiently.Greet guests warmly, take orders, and provide recommendations based on preferences.Create a fun and engaging atmosphere while maintaining professionalism.Ensure guests have a positive and memorable experience by providing prompt and friendly service.Monitor and restock bar supplies, including liquor, beer, wine, mixers, and garnishes.Track beverage inventory levels and report shortages to management.Follow proper storage and handling procedures to maintain product quality.Maintain a clean, organized, and well-stocked bar area at all times.Follow all health, safety, and sanitation guidelines, including proper handling of glassware and tools.Adhere to local alcohol service laws and resort policies, checking guest IDs when necessary.Process payments accurately and efficiently using resort POS systems.Maintain accurate cash and credit card transactions, following proper procedures.Report any discrepancies, concerns, or issues to management.Participate in resort-themed events, poolside service, and special functions as needed.Education & Experience:
1 year of bartending, preferably in an all-inclusive resort or high-volume setting.High School or equivalent education requiredSkills & Abilities:
Friendly and outgoing personality with excellent communication skills.Strong understanding of classic and modern cocktails, beer, wine, and spirits.Ability to prepare and serve drinks consistently according to brand standards.Qualifications:
Basic Math SkillsGood multi-tasking abilitiesCustomer service orientedAbility to develop and maintain positive working relationshipsAbility to stand, lift and walk for extended periods of timeCompany Benefits:
Medical Coverage (medical, dental, vision)Life InsurancePaid Time Off (vacation, bereavement, and holidays).401K MatchHotel DiscountsMeal DiscountsTuition Reimbursement Read Less