Bolongo Bay Beach Resort is located on the serene island of St. Thomas in the United States Virgin Islands and is a family-owned and managed beach resort nestled in a beautiful sandy bay along the Caribbean Sea. Known for our famous all-inclusive package, friendly hospitality, exciting experiences and one-of-a-kind guest amenities, there’s no better place to see life in the Virgin Islands than at Bolongo Bay. Our small, fun, lively and personable atmosphere allows us to offer guest and employee experience that is unlike any other big all-inclusive resort and it’s what makes us so unique and popular to this day. We are currently the only all-inclusive resort in the U.S. Virgin Islands.
Position Summary:
The Restaurant Front of House (FoH) Manager is responsible for overseeing the daily front-of-house operations of the resort’s dining venues, ensuring that all guests receive exceptional service in line with the resort’s high hospitality standards. This role requires strong leadership, excellent communication skills, and the ability to manage staff, resolve issues, and maintain smooth service during peak times. The Restaurant Front of House (FoH) Manager serves as the key link between guests, front-of-house staff, and the kitchen team, ensuring efficiency, quality, and guest satisfaction in a warm, family-friendly atmosphere. Beyond daily service, this role also supports financial performance, team development, guest engagement, and the lively, uniquely Caribbean energy that defines Bolongo Bay.
Duties & Responsibilities:
Greet guests warmly, ensure prompt seating, and maintain a welcoming atmosphere.Monitor dining areas to ensure smooth service flow and consistent quality.Handle guest concerns or complaints professionally, resolving them quickly to ensure guest satisfaction.Ensure all service standards, resort policies, and guest expectations are met or exceeded.Direct and supervise front-of-house staff including servers, server assistants, bartenders, and hosts/hostesses.Conduct daily pre-shift meetings to communicate service goals, menu updates, and guest notes.Assign sections, manage breaks, and adjust staffing during service based on guest volume.Provide coaching, training, and ongoing performance feedback to team members.Oversee table assignments and manage reservations to maximize seating efficiency.Ensure proper setup and cleanliness of dining areas before, during, and after service.Monitor food and beverage delivery times, ensuring efficiency and accuracy.Coordinate with the kitchen to manage special dietary needs, large parties, or special events.Support FOH service for weddings, banquets, and resort functions, coordinating with Events and Sales teams.Ensure accurate daily reporting, POS reconciliation, and compliance with cash-handling procedures.Support cost control initiatives, including labor and beverage/service costs, aligning with budget goals.Maintain proficiency with reservation systems, POS software, and reporting tools; troubleshoot system issues as needed.Gather and report guest feedback to help drive continuous improvement and strengthen guest loyalty.Assist with scheduling, timekeeping, and ensuring adequate coverage during peak hours.Monitor inventory of front-of-house supplies, requesting replenishments as needed.Support hiring, onboarding, and training of new team members.Assist with floor-level cash handling and ensure accurate daily reporting when applicable.Enforce health, safety, and sanitation regulations in compliance with resort and local guidelines.Ensure staff follow grooming, uniform, and hygiene standards.Maintain readiness for health inspections and resort quality audits.Foster an energetic, guest-centered culture where team morale, recognition, and fun are part of the daily service experience.Skills & Abilities:
Exceptional interpersonal skills and a guest-first mindset.Strong organizational and multitasking abilities.Great attention to detail and quality control.Ability to motivate and manage a diverse team while fostering a positive and energetic workplace culture.Strong problem-solving skills, with the ability to anticipate challenges and implement proactive solutions.Financial awareness to monitor labor and beverage/service costs in alignment with budget goals.Comfortable with technology including POS, table management, and reporting systems.Physical ability to stand, walk, and move quickly for extended periods.Education and Experience:
Minimum 2–3 years of restaurant supervisory or management experience, preferably in a resort or hospitality environment.Experience in an all-inclusive or family-owned hospitality setting preferred.Qualifications:
Strong leadership, communication, and conflict resolution skills.Ability to remain calm and effective under pressure in a fast-paced environment.Working knowledge of POS systems, table management software, and restaurant operations.Food safety certification preferred.Company Benefits
Medical Coverage (medical, dental, vision)Life Insurance Paid Time Off (vacation, bereavement, and holidays).401K MatchHotel DiscountsMeal DiscountsTuition ReimbursementWork Location: In person
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No phone calls or in-person visits please. EEO, m/f/d/v.
Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Bolongo Bay Beach Resort is located on the serene island of St. Thomas in the United States Virgin Islands and is a family-owned and managed beach resort nestled in a beautiful sandy bay along the Caribbean Sea. Known for our famous all-inclusive package, friendly hospitality, exciting experiences and one-of-a-kind guest amenities, there's no better place to see life in the Virgin Islands than at Bolongo Bay. Our small, fun, lively and personable atmosphere allows us to offer a guest and employee experience that is unlike any other big all-inclusive resort and it's what makes us so unique and popular to this day. We are currently the only all-inclusive resort in the U.S. Virgin Islands. To be eligible for this position, candidates must either reside on St. Thomas or be able to relocate before the start date.
Position Summary:
The HVAC Technician will install, repair, and maintain the Resorts’ heating, ventilation, and air conditioning (HVAC) systems. Must be certified or willing to obtain certification. Must be able to perform all general facility maintenance under minimum supervision ensuring quality and efficient production. Responsible for performing service requests and repairs as directed.
Essential Duties and Responsibilities:
Must be able to assess, troubleshoot, repair, and maintain HVAC units to ensure the Resort maintains properly functioning units.Installs ductwork and thermostats to control HVAC system.Complies with company and industry safety standards.Complete all necessary work orders and inventory requirements.Apply basic knowledge of repair and replacement of general fixtures, general repair includes doors, windows, walls, flooring, ceilings, roofs, furniture, and cabinetry.Secondary Position Tasks:
Performs other related duties and responsibilities as assigned.Position Requirements and Qualifications:
Education Level:
High School Diploma or equivalent Certificate required.Experience in Related Field:
Minimum of 1 year customer service or hotel experience desired.Equivalent combination of education and experience.Knowledge, Skills, and Abilities:
Competencies in plumbing, electric, and HVAC repairs with minimal assistance or supervision.The ability to work well under pressure and demonstrate high-level problem-solving skills.Ability to understand and adhere to safety, equipment, and maintenance procedures.Working knowledge of appliances and equipment.General working knowledge of in-room maintenance.Ability to demonstrate good judgment and excellent communication skills when dealing with guests and staff members.Excellent mechanical skills and the ability to use power and hand tools.Work Schedule:
Ability to work Monday to Friday (8 hour shift)Ability to work extended shifts as needed.Equipment Used:
Ability to use thermometers, pressure gauges, and other testing devices to read system schematics and evaluate HVAC systems.Physical Activity, Requirements, Visual Acuity, and Working Conditions:
The conditions described below are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations, as required by the Americans with Disabilities Act, will be granted whenever possible to enable individuals with disabilities to perform the essential functions.
Physical activity of this position:
Climbing - Ascending or descending ladders, stairs, scaffolding, ramps, poles, and the like, using feet and legs and/or hands and arms. Body agility is emphasized. This factor is important if the amount and kind of climbing required exceeds that required for ordinary locomotion.Balancing - Maintaining body equilibrium to prevent falling and walking, standing, or crouching on narrow, slippery, or erratically moving surfaces. This factor is important if the amount of balancing exceeds that needed for ordinary locomotion and maintenance of body equilibrium.Stooping - Bending body downward and forward by bending spine at the waist. This factor is important if it occurs to a considerable degree and requires full motion of the lower extremities and back muscles.Reaching - Extending hand(s) and arm(s) in any direction.Standing - Particularly for sustained periods of time.Walking - Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.Pushing - Using upper extremities to press against something with steady force to thrust forward, downward, or outward.Pulling - Using upper extremities to exert force to draw, haul or tug objects in a sustained motion.Lifting. Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. This factor is important if it occurs to a considerable degree and requires substantial use of upper extremities and back muscles.Fingering - Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand as in handling.Grasping - Applying pressure to an object with the fingers and palm.Talking - Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.Hearing - Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make discriminations in sound.Physical requirements of this position:
Medium work. Exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.Visual acuity requirements including color, dept perception and field vision:
The worker is required to have visual acuity to operate a golf cart/vehicle.The conditions the worker will be subject to in this position:
The worker is subject to both environmental conditions. Activities occur inside and outside. Read LessPosition Summary:
The Captain shall oversee operations of 52’ Day Charter Catamaran Heavenly Days. The Captain will be the primary operator of the vessel with the safety of the passengers and crew foremost in mind by directing the vessel in order to prevent a casualty. In addition, the Captain shall ensure that the vessel is operated in a safe manner to minimize the risk of pollution to the environment. The Captain shall provide a “5-star” experience for all guests.
Essential Duties and Responsibilities:
The Captain is required:
To be adept with the vessel’s structure and layout.To be fully familiar with the vessel’s safety management system.To familiarize all first-time crew members for the first time with the management system, safety requirements, instructions, and facilities on board the vessel.To provide monthly checks for all safety gear so that boat is CG inspection ready at any time.To address every single system on the boat monthly.To find problems before they become a problem.To include batteries, engines, rails/stations, bilge pumps, float switches, steering systems, anchors, running rigging, standing rigging, nav lights, dock lines, bilges, boarding steps/ladders, portable bilge pumps, etc.Always have appropriate documents on board in a safe place with laminated copies in view for passengers.Maintains a record of document/inspection/registration expiration onboard so renewals are not a surprise.Maintains updated Standard Operating Procedures (SOPs).Works with the maintenance department and maintenance contractors to maintain the vessel.The Captain shall:
Conduct enough drills and give sufficient instructions to make sure that all crewmembers are familiar with their duties during emergencies that necessitate abandoning ship, or the recovery of persons who have fallen overboard.Conduct sufficient fire drills to make sure that each crewmember is familiar with his or her duties in case of a fire.Emergency Responsibilities:
The Captain has the overriding authority to make decisions with regard to safety and environmental protection. The Captain of the vessel is responsible for directing the movement of the vessel and the actions of the crew in an emergency. Unless otherwise delegated, the Captain is responsible for the following tasks in an emergency:
“May Day” calls to Coast Guard; maintain communications with rescue resources.Maneuvering vessel to minimize the effects of wind on a fire.Issuance of clear orders/instructions to the crew and passengers.Secondary Position Tasks:
Performs other related duties and responsibilities as assigned.Position Requirements and Qualifications:
Education Level:
High School Diploma/GED or equivalent experience/educationExperience in Related Field:
4-7 years of experience operating a vessel as a Captain required.2 or more years of supervisory/managerial experience desired.Certifications and Licenses:
25 Ton Near Costal w/ Sail Endorsement.Coast Guard Masters License for a vessel of at least 100 Gross Tons with sailing endorsement.1st Aid & CPR certified.Marine radio operator license.Current membership in the Drug Consortium Program.Knowledge, Skills, and Abilities:
Multi-hull sailing experience.Knowledge of local waters.Excellent navigation skills.Strong leadership skills.Excellent communication skills.Attention to detail.Ability to work well under pressure.Strong problem-solving skills.Work Schedule:
Ability to work a rotating shift - Day, Night &/or Weekends.Ability to work extended shifts (up to 9 hours per day).
Equipment Used:
Ability to operate vessel controls and equipment.Boat Crew
Bolongo Bay Beach Resort is located on the serene island of St. Thomas in the United States Virgin Islands and is a family-owned and managed beach resort nestled in a beautiful sandy bay along the Caribbean Sea. Known for our famous all-inclusive package, friendly hospitality, exciting experiences and one-of-a-kind guest amenities, there's no better place to see life in the Virgin Islands than at Bolongo Bay. Our small, fun, lively and personable atmosphere allows us to offer a guest and employee experience that is unlike any other big all-inclusive resort and it's what makes us so unique and popular to this day. We are currently the only all-inclusive resort in the U.S. Virgin Islands.
Job Summary: Sailing catamaran needs 1st and 2nd mates! 53' catamaran based at a popular local resort is looking for crew. Half-day snorkel trips and Sunset Sails 3-4 days p/week + occasional full day trip and private charters. Previous experience working on a sailing vessel is preferred. Membership in APCA or other drug testing Consortium required. CPR & First Aid certification, or at least in the process of obtaining. We're looking for people who already live on St. Thomas or in process of relocating, are dependable, appreciate meeting new people, enjoy working outdoors/on the ocean with great customer service skills.
Duties and Responsibilities include (but not limited to):
Adhere to all US Coast Guard regulationsBe familiar with all rules and regulations regarding the boats and enforce them as neededEnsure the safety of all guestsClean work area including ash trays and trashKeep up with all new hotel information including toursClean the outside of boat when scheduled to do so. This includes scrubbing off the algae on the outside and waxing the boat. Make certain there are enough life jackets aboard for all passengers. Greet guests as they approach the dock. Make sure you know the locations of other boats in the water. Tie down the boat immediately after docking before guests step on or off. Lend a helping hand to guests getting on or off boat. Keep boat batteries plugged in and charging while boats are docked. Keep dock clean and in order. Keep storage room clean. Qualifications:
Qualifications include:
Physical Requirements:
Must be able to work in a standing position for long periods of time. (Up to 9 hours)Reports to: Boat Captain
Job Status: Full-Time and Part-Time
Shift: Day Shift
Weekend Availability
Bolongo Bay Beach Resort is located on the serene island of St. Thomas in the United States Virgin Islands and is a family-owned and managed beach resort nestled in a beautiful sandy bay along the Caribbean Sea. Known for our famous all-inclusive package, friendly hospitality, exciting experiences and one-of-a-kind guest amenities, there's no better place to see life in the Virgin Islands than at Bolongo Bay. Our small, fun, lively and personable atmosphere allows us to offer a guest and employee experience that is unlike any other big all-inclusive resort and it's what makes us so unique and popular to this day. We are currently the only all-inclusive resort in the U.S. Virgin Islands. To be eligible for this position, candidates must either reside on St. Thomas or be able to relocate before the start date.
Position Purpose
Bolongo Bay Beach Resort is seeking AM Server. As a Restaurant Server, you will be responsible for greeting all patrons and providing information about items on the menu including specials and recommendations. Serve any drinks ordered. Properly bill patrons for anything consumed.
Duties and Responsibilities
Set tables prior to the arrival of PatronsClear, clean and set up tables after Patrons leaveKnowledge of specialty cocktails and cocktail terms (i.e. neat, on the rocks)Make sure work space is always clean ad free of debrisGreet guests cordially, smile! Always thank them as they leaveKnowledge of menu and its ingredientsKnowledge of the specials of the day/eveningAdhere to proper service standardsTake customer orders and communicate them accurately to the kitchen and barFollow cash handling policiesPerform scheduled and assigned Side Work at end and beginning of every shift
Qualifications
1 year of serving experience, preferredHigh School or equivalent education requiredBasic Math SkillsStrong communication and people skillsGood organizational and multi-tasking abilitiesCustomer service orientedAbility to develop and maintain positive working relationshipsAbility to stand, lift and walk for extended periods of timeLicense/Certification:
Food Handler (Required)Pay: $9.00 per hour plus guaranteed gratuity of 15%.
Shift:
In-PersonAM ShiftDay ShiftThis position will have 3-4 shifts per week from the hours of 6:30 am - 2:30 pm OR 8:00 am – 4:00 pm.Job Types: Full-time, Part-time
Benefits:
Dental insuranceEmployee discountFood providedHealth insuranceVision insurance