JOB SUMMARY
The Registered Dental Assistant (RDA) reports directly to the Dental Director and/or Dental Office Manager and is responsible for providing clinical and administrative support to the dental team before, during, and after the delivery of dental services. This role assists providers in delivering high-quality patient care, ensures compliance with applicable dental regulations and infection control standards, supports patient education, and contributes to efficient dental clinic operations.
ESSENTIAL DUTIES & RESPONSIBILITIES
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
An individual must be able to perform each essential duty satisfactorily to be successful in this role.
Registered Dental Assistant (RDA)
Prepare treatment rooms, instruments, materials, and equipment for patient care.Welcome, prepare, seat, and assist patients throughout dental procedures.Assist dentists during examinations and procedures by providing chairside support, instrument transfer, suctioning, and patient management.Sterilize, disinfect, and maintain dental instruments and equipment in accordance with infection control standards.Expose and process dental radiographs in compliance with state regulations.Educate patients regarding oral hygiene, plaque control, preventive care, and post-operative instructions.Maintain adequate inventory of dental supplies and notify leadership of replenishment needs.Participate in quality improvement, compliance, safety, and infection prevention activities.Promote patient satisfaction and provide exceptional customer service to patients and families.Cross-train and assist with front office functions, including patient check-in, appointment scheduling, insurance verification, and related administrative duties as needed.Maintain accurate and timely documentation in the electronic dental record.
Expanded Duties Within California RDA Scope of Practice
Perform mouth-mirror inspections of the oral cavity, including charting obvious lesions, existing restorations, and missing teeth.Apply and activate bleaching agents using approved non-laser light-curing devices.Utilize automated caries detection devices and record findings prior to placement of pit and fissure sealants.Obtain intraoral images for computer-aided design (CAD) procedures.Perform pulp vitality testing and record findings.Place bases, liners, etchants, and bonding agents for restorative procedures as permitted by law.Chemically prepare teeth for bonding procedures.Place, adjust, and finish direct provisional restorations.Size stainless steel crowns, temporary crowns, and orthodontic bands.Fabricate temporary crowns intra-orally.Remove excess cement from supragingival tooth surfaces during orthodontic treatment using approved methods.Apply pit and fissure sealants in accordance with California regulations.Perform all duties within the scope of practice authorized by the California Dental Practice Act and Dental Board of California regulations.Perform other duties as assigned.QUALIFICATIONS
Required Education, Experience, and/or Training
High School Diploma or equivalent required.Current and active Registered Dental Assistant (RDA) license issued by the Dental Board of California.Successful completion of Board-approved coursework in Radiation Safety.Successful completion of Board-approved courses in Infection Control and the California Dental Practice Act.Current Basic Life Support (BLS/CPR) certification.Ability to obtain and maintain Department of Justice (DOJ) and Federal Bureau of Investigation (FBI) fingerprint clearance, if required.Knowledge of dental terminology, dental procedures, instruments, and equipment.Ability to communicate effectively in English, both verbally and in writing.Ability to work effectively with diverse patient populations while maintaining professionalism, dignity, and respect.
Preferred Education, Experience, and/or Training
Minimum two (2) years of experience as a Registered Dental Assistant.Experience working in a community clinic, public health setting, or Federally Qualified Health Center (FQHC).Experience with electronic dental records.Bilingual proficiency (English/Spanish preferred).EXPECTATIONS
Adheres to all HarborCHC policies and procedures. Demonstrates HarborCHC’s core values of Integrity, Compassion, and Excellence at all times. Maintains a strong commitment to the mission, policies, goals, and philosophy of HarborCHC. Maintains a positive and respectful attitude in all work-related interactions. Communicates regularly with their immediate supervisor regarding departmental and organizational matters. Reports to work consistently and prepared to perform the duties of the position. Meets productivity standards and performs duties as workload requires. Maintains strict confidentiality of all data and information. Demonstrates integrity and accountability in all duties and responsibilities. Performs all job functions in a professional and courteous manner, including responding to phone calls and emails in a timely manner.
PHYSICAL REQUIREMENTS
The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. While performing the duties of this job, the employee is regularly required to sit; use hands to manipulate objects, tools or controls; reach with hands and arms; and talk and hear. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust.
HOURS OF OPERATIONS
HarborCHC is open Monday-Thursday 7:00am-7:00pm, Friday 8:00 am-5:00pm, and Saturday 8:00am-5:00pm.
HR PROCEDURAL REQUIREMENTS
Must be legally authorized to work in the United StatesMust successfully complete post-offer background screening and verification requirementsThis job description is not intended to be all-inclusive; additional duties may be assignedEQUAL EMPLOYMENT OPPORTUNITY STATEMENT
HarborCHC does not discriminate in employment opportunities or practices on the basis of race; religion; color; sex/gender (including pregnancy, childbirth, breastfeeding or related medical conditions); sexual orientation; national origin; ancestry; physical or mental disability; medical condition; genetic information/characteristics; marital status/registered domestic partner status; age; sexual orientation; reproductive health decision-making; military or veteran status; use of cannabis off the job and away from the workplace; and any other basis protected by federal, state or local law or ordinance or regulation, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. This policy applies whether the individual has or is perceived to have any of the characteristics protected by law or is associated with a person who has or is perceived to have any of the characteristics protected by law. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation, and training.
DISCLAIMER
The above statements define this position as it currently exists and are intended to describe the general responsibilities and requirements for this job. They are not to be considered as an exhaustive statement of duties, responsibilities, or requirements and does not limit the assignment of additional duties at the discretion of the supervisor. HarborCHC is an at-will employer.
In addition, HarborCHC may change your duties, compensation or hours, or transfer, reassign, promote, demote, suspend, or otherwise change the terms and conditions of your employment (other than the at-will relationship), with or without cause or prior notice.
MISSION, VISION, AND VALUES
Our mission is to provide quality, comprehensive healthcare and supportive services to those in our community. Our vision is "Improving the Health and Well Being of our Community." Our Core Values consist of Integrity, Compassion, and Excellence. Employees must possess a strong commitment to the mission, policies, goals and philosophy of Harbor Community Health Centers.
JOB SUMMARY
The Enrollment Coordinator will assist patients to enroll and maintain enrollment into health Insurance and subsidy programs and to anchor patients to Harbor Community Health Centers (HarborCHC). The Enrollment Coordinator is expected to adhere to all of HarborCHC's standards and values and to carry out all duties and responsibilities according to the organization's policies and procedures.
ESSENTIAL DUTIES & RESPONSIBILITIES
To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Complete a comprehensive benefits and qualified health insurance assessment for each client to determine eligibility in various health programs and/or public benefits such as Covered CA, Medi cal, Medicare and HarborCHC's Sliding Fee Discount Program (SFS).Promote HarborCHC services to community members in need of a medical home.Help patients and community member’s complete and submit applications for programs and benefits for which they qualify.Submit enrollment applications and all related information into designated program platforms such as Covered CA and/or Benefits Cal.Conduct timely follow ups to verify the status of enrollment applications and clients experiencing enrollment issues.Assist patients and community members to select a health plan based on their needs via Health Care Options, or other applicable program platforms.Contribute to the retention of existing patients by providing insurance renewal services to avoid gaps in coverage continue and to maintain HarborCHC as their assigned medical home.Ensure timely, accurate, and detailed documentation in HarborCHC's EHR, eClinicalWorks (ECW), for all enrollment assistance provided to each individual and/or familiesMaintain program participant files including enrollment documents, records of services accessed, and enrollment verification. Input all participant enrollment information into designated spreadsheet on a daily basis for tracking purposes.Work with other staff to make sure that patients and community members who received enrollment assistance are assigned to HarborCHC and attend initial IHA appointments.Adhere to all policies and requirements as set forth by Medi-Cal, Covered CA, LA County and other applicable programs.Provide a monthly enrollment assistance report to Supervisor. Report includes all client/patient appointments that received assistance, type of assistance provided, progress made, and an overall quantitative measurement of enrollment numbers reached to assess productivity.Perform other duties as assigned to support HarborCHC's Mission and Values.Tracking and Documentation
Maintains appropriate and accurate log of patients assisted, including:Patient name and unique identifier (e.g., chart number or program ID)Type of enrollment assistance provided Type of health plan or program enrolled inApplication submission dateStatus of applicationOther activities, including follow-up phone calls or updatesKeeps all patient paperwork/documents in an organized manner to avoid repeated visitsMaintains or submits required reports to his/her supervisorQUALIFICATIONS
Minimum required education, experience and/or training:
High school diploma or equivalent Verbal and written fluency in English and Spanish At least 2 year’s experience of substantial work experience in the target community providing customer/patient services in healthcare settingCurrent Basic Life Support (BLS) Certification by the American Heart Association Experience at Federally Qualified Health Center preferredExcellent customer service skillsMust have proficient computer skills including Microsoft Office abilities, with intermediate Excel skillsInterest and commitment toward improving community healthStrong communication and organizational skillsKey Competencies:
Committed to providing an exceptional experience in all interactionsExperience with electronic health records (EHR), eClinicalWorks preferredFamiliarity with San Pedro/surrounding areasCommunication/Public Speaking-verbal and writing skillsProfessional among co-workers, community partnersBe a team playerCulturally/Linguistically sensitive when speaking to target population Basic knowledge of insurance enrollment requirements, including Medi-Cal, Covered CA and MedicareAbility to understand and manage patient appointment schedules in order to optimize patient flow and provider/staff productivity.Must have strong analytical and problem solving skillsMust have the willingness and ability to adapt to change including advances in technologyAbility to handle multiple tasks and be highly organized and detail-oriented, data reporting, emails, etcProactive mentality, ability to ask questions when things aren’t clear, present creative ideasCommitted to the mission of HarborCHCEXPECTATIONS
Adheres to all Harbor Community Health Center (HarborCHC) Policies and ProceduresObserves all policies and procedures for use of time-keeping system, including attendance, tardiness, proper clocking procedure, overtime authorization, and that employee nametag is clearly visibleConducts self in a manner that HarborCHC’s core values at all timesMaintains a positive and respectful attitude with all work-related contactsProvides excellent customer service.Communicates regularly with his/her immediate supervisor about Departmental and Harbor Community Health Centers concerns.Consistently reports to work prepared to perform the duties of the positionMeets productivity standards and performs duties as workload necessitatesFosters an environment that promotes trust and cooperation among all staff.PHYSICAL REQUIREMENTS
The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. While performing the duties of this job, the employee is regularly required to sit; use hands to manipulate objects, tools or controls; reach with hands and arms; and talk and hear. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust.
HOURS OF OPERATION
HarborCHC is open Monday-Thursday 7:00am-7:00pm, Friday 8:00 am-5:00pm, Saturday 8:00am-5:00pm with occasional overtime, or other shifts based on clinic need. This is a Non-exempt position and any overtime must be approved by the Supervisor in advance. Planned hours for this position are 8:00am-5:00pm Monday through Friday.
HR PROCEDURAL REQUIREMENTS
Legal authorization to work in the United States.Clear all post offers, pre-employment background screening, and education verification.This is not intended to cover all aspects of your description as additional duties may be assigned.EQUAL EMPLOYMENT OPPORTUNITY STATEMENT
HarborCHC does not discriminate in employment opportunities or practices on the basis of race; religion; color; sex/gender (including pregnancy, childbirth, breastfeeding or related medical conditions); sexual orientation; national origin; ancestry; physical or mental disability; medical condition; genetic information/characteristics; marital status/registered domestic partner status; age; sexual orientation; reproductive health decision-making; military or veteran status; use of cannabis off the job and away from the workplace; and any other basis protected by federal, state or local law or ordinance or regulation, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. This policy applies whether the individual has or is perceived to have any of the characteristics protected by law or is associated with a person who has or is perceived to have any of the characteristics protected by law. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation, and training.
DISCLAIMER
The above statements define this position as it currently exists and are intended to describe the general content of and requirements for this job. They are not to be considered as an exhaustive statement of duties, responsibilities, or requirements and does not limit the assignment of additional duties at the discretion of the supervisor. HarborCHC is an at-will employer.
In addition, HarborCHC may change your duties, compensation or hours, or transfer, reassign, promote, demote, suspend or otherwise change the terms and conditions of your employment (other than the at-will relationship), with or without cause or prior notice.
JOB SUMMARY
The Lead Dentist is a key member of the oral health department and provides comprehensive and appropriate dental care and treatment to patients. He/she serves as a role model for the staff through the provision of excellence in oral health services and in keeping with the mission of the organization.
***Flexible scheduling, including potential administrative time, may be available with approval from the Dental Director and is based on performance and clinical needs.***
EXPECTATIONS
Adheres to all Harbor Community Health Center (HarborCHC) policies and procedures.Observes all policies and procedures for the use of time-keeping system, including attendance, tardiness, proper clocking procedure, overtime authorization, and that employee nametag is visible.Conducts self in a manner that represents HarborCHC’s core values at all times.Maintains a positive and respectful attitude with all work-related contacts.Provides excellent customer service.Communicates regularly with his/her immediate supervisor about departmental and HarborCHC concerns.Consistently reports to work prepared to perform the duties of the position.Meets productivity standards and performs duties as workload necessitates. Fosters an environment that promotes trust and cooperation among all staff.MISSION, VISION, AND VALUES
Our mission is to provide low cost, comprehensive high quality health care and supportive services to those in our community who do not have access to medical care. Our vision is "Improving the Health and Well Being of our Community"Our Core Values consist of Integrity, Compassion, Excellence, and Diversity, Equity, & Inclusion.Employees must possess a strong commitment to the mission, policies, goals and philosophy of Harbor Community Clinic.
ESSENTIAL DUTIES & RESPONSIBILITIES
To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required:
Provide Routine and Emergency Dental Services: Demonstrate full scope of Dentistry, including experience with adult and pediatric patients, ages 0-21. Diagnose and treat dental conditions, develop comprehensive treatment plans, and perform both intra- and extra-oral examinations. Deliver general restorative procedures (e.g., composite and amalgam fillings), preventive care, crown and bridge construction, removable prosthetics, endodontic treatments, and oral surgeries. Initiate and interpret radiographs and laboratory studies. Work with an interdisciplinary team to deliver whole-person care. Stay abreast of new techniques, new equipment and be contemporary with the latest medical and dental discoveries.Administer Anesthesia and Medications: Prescribe and administer anesthetics, medications, and treatment regimens as appropriate to meet patient needsInitiate and interpret radiographs and laboratory studies.Referral and Coordination: Refer patients to specialists or other healthcare providers for advanced care or specialized treatments when necessary.Patient Education: Educate patients and their families on oral health, disease prevention, and proper dental hygiene practices. Communicate dental needs and treatment options with patients and their representatives in an objective, clear, and compassionate manner.Supervision and Coordination of Dental Staff: Oversee and direct the activities of dental support staff to ensure effective delivery of patient care. Supervise Dental Auxiliary staff and provide guidance, mentorship, and support as needed.Community Health Engagement: Actively participate in community health promotion, education, and disease prevention programs to promote oral health in the local community.Staff Training and Development: Assist with in-service training and continuous professional development of dental department staff, enhancing skills, knowledge, and adherence to clinical protocols and best practices.Student Training: Acts as an educator/preceptor for dental students, dental hygiene students, and dental assisting students who may rotate through HarborCHC dental office.Compliance & Safety: Participate in safety, compliance, and quality improvement programs. Adhere to all federal, state, and local regulations and standards governing the delivery of care in a community health center environment, including infection control and prevention.Patient Satisfaction: Foster a positive, compassionate, and welcoming environment for both patients and their families. Promote patient satisfaction by delivering high-quality care and addressing concerns in a professional and empathetic manner. Work with the Dental Director and Dental Office Manager to resolve patient complaints.Mission Alignment: Support and contribute to HarborCHC’s mission and values through clinical practice, patient care, and team collaboration.Additional Duties: Perform other duties as assigned by the Dental Director to help achieve organizational goals and objectives.QUALIFICATIONS
Required education, experience and/or training: Current California Dental and DEA licenses. Demonstrated skill in diagnosing dental disease from the clinical exam and radiographic analysis. Demonstrated skill in developing an appropriate treatment plan. Demonstrated knowledge and skill in performing restorative procedures safely under local anesthetic and nitrous oxide sedation.Demonstrated skill in performing extractions.Demonstrated skill in performing emergency palliative treatment including pulpotomies and pulpectomies. Demonstrated skill in providing treatment of periodontal disease including but not limited to scaling and root planing. Bilingual verbal skills in English and Spanish(preferred).Proficiency in molar endodontic therapy and surgical extractions, preferred. Ability to work with infectious disease patients.Ability to accurately and efficiently enter patient data via Electronic Dental Record (EDR) and lock notes in a timely manner.Ability to interact effectively with people of various socio-economic and cultural backgrounds. Ability to deal with patient complaints with tact and diplomacy. Ability to work with volunteers, dental students. Comply with HIPAA and Confidentiality Policies and Procedures as they apply to the job. Demonstrate full scope of Dentistry, including experience with adult and pediatric patients, ages 0-21. Ability to work late hours and/or weekends.Key Competencies:
Experience: 5+ years of hands-on dentistry experience, with a proven ability to manage complex dental procedures independently, including oral surgery, molar endodontics, and advanced restorative treatments.FQHC Experience: Work experience in a high volume Community Health Center (CHC) or Federally Qualified Health Center (FQHC) is strongly preferred.Manage Patient Load: Efficiently manage a daily patient load of at least 18-20 patients, ensuring quality care and high patient satisfaction in a timely manner. This number may change based on department goals.Leadership and Staff Supervision: Ability to take a leadership role in supervising, mentoring, and training dental staff, ensuring compliance with clinical protocols and efficient practice operations. Supervisory experience with dental assistants and hygienists, including in the absence of the Dental Director.Practice Promotion: Understand the practice mission and long-term business goals. Aid in the implementation of strategies to attract new patients, retain current patients, and promote positive relationships with local healthcare practitioners and community stakeholders.HR PROCEDURAL REQUIREMENTS
Legal authorization to work in the United States.Clear all post offers, pre-employment background screening, and education verification.Must be vaccinated against COVID-19 or have a qualifying medical/religious exemption.This is not entended to cover all aspects of your description as additional duties may be assigned.PHYSICAL REQUIREMENTS
The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. While performing the duties of this job, the employee is regularly required to sit; use hands to manipulate objects, tools or controls; reach with hands and arms; and talk and hear. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust.
Hours: HarborCHC is open Monday-Thursday 7:00am-7:00pm, Friday 8:15am-5:00pm, Saturday 8:00am-5:00pm with occasional overtime, or other shifts based on clinic need. This is a non-exempt position and any overtime must be approved by the Supervisor in advance.
The position may include some administrative time and alternate schedule availability per approval by the Dental Director. If such schedule permissions are granted, they will be dependent on meeting requirements set by the Dental Director, such as timely completion of all administrative tasks and meeting patient care requirements.
EQUAL EMPLOYMENT OPPORTUNITY STATEMENT
HarborCHC does not discriminate in employment opportunities or practices on the basis of race; religion; color; sex/gender (including pregnancy, childbirth, breastfeeding or related medical conditions); sexual orientation; national origin; ancestry; physical or mental disability; medical condition; genetic information/characteristics; marital status/registered domestic partner status; age; sexual orientation; reproductive health decision-making; military or veteran status; use of cannabis off the job and away from the workplace; and any other basis protected by federal, state or local law or ordinance or regulation, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. This policy applies whether the individual has or is perceived to have any of the characteristics protected by law or is associated with a person who has or is perceived to have any of the characteristics protected by law. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation, and training.
DISCLAIMER
The above statements define this position as it currently exists and are intended to describe the general content of and requirements for this job. They are not to be considered as an exhaustive statement of duties, responsibilities, or requirements and does not limit the assignment of additional duties at the discretion of the supervisor. HarborCHC is an at-will employer.
In addition, HarborCHC may change your duties, compensation or hours, or transfer, reassign, promote, demote, suspend or otherwise change the terms and conditions of your employment (other than the at-will relationship), with or without cause or prior notice.
