Job DescriptionJob DescriptionAre you a quarterback looking for a team to guide, while receiving the support you need to grow?
Lets be real - this job isn't for everyone. If you're just looking to coast through the workday, make excuses, or do the bare minimum, this isn't for you. But if you are driven, value building customer relationships, take pride in your community, and want to build a solid career with great pay, keep reading.
At Handyman Connection of Lansing, were not just looking for task-doerswe want relationship builders who take pride in their work, keep their word, and always look for ways to improve. If you thrive in a customer-first, quality-driven environment, youll feel right at home here.
What We're Looking For:
We are seeking a dynamic and organized Customer Service Representative to drive sales growth while ensuring efficient coordination of our craftsmen. This hybrid role is pivotal in managing client relationships, overseeing job scheduling, and ensuring projects are completed to the highest standards. If this sounds like you, you might be exactly who we're looking for at Handyman Connection of Lansing!
Benefits:
Competitive salary with uncapped performance-based incentivesPaid time offPotential for hybrid work after initial training periodFantastic company culture - we care about our team and do a lot more than just work together, including company outings and volunteer opportunitiesTraining & development opportunities for advancementEmployee discounts on servicesCompany swagApply today to become Handyman Connection of Lansing's next Sales & Production Coordinator!
Key Responsibilities:
Sales & Customer Engagement:
Promptly respond to inbound leads and inquiriesConduct virtual consultations to assess client needsPrepare and present detailed estimates and proposals for small jobsFollow up on open proposals to close sales effectivelyMaintain accurate records in the CRM systemProduction Coordination:
Schedule jobs and assigning appropriate craftsmen based on skill set and availabilityCommunicate job details and expectations to the field teamMonitor job progress, ensuring timely completion and quality standardsAddress any on-site issues or client concerns promptlyCoordinate procurement of necessary materials and suppliesAdministrative Duties:
Maintain up-to-date project documentationAssist in job costing and post-project evaluationsGenerate reports on sales performance and project statusesQualifications:
Strong telephone and written communication skillsExperience working in a Customer Service Role or Telemarketing Role preferredOutgoing personality; enjoys working with peopleAble to manage small business details while working independentlyManage time and responsibilities - scheduling, customer support, job tracking, billing, staff communications, phone calls, etc.Confident with typical office equipment and computer skills - especially Microsoft products such as Outlook, Excel, Word, and PowerPointConfident in selling over the phone.Experience handling customer payments.Effective problem solving ability with attention to detailExcellent communication and interpersonal skillsProficiency with CRM systems and scheduling toolsKnowledge of home repair and light remodeling is a plusPay: $18-20/hour + performance based bonuses
Apply to Handyman Connection of Lansing and together well improve the homes and lives of our customers throughout Lansing area!
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, disability status, protected veteran status, or any other characteristic protected by law.
Job DescriptionJob DescriptionAre you a quarterback looking for a team to guide, while receiving the support you need to grow?
Lets be real - this job isn't for everyone. If you're just looking to coast through the workday, make excuses, or do the bare minimum, this isn't for you. But if you are driven, value building customer relationships, take pride in your community, and want to build a solid career with great pay, keep reading.
At Handyman Connection of Lansing, were not just looking for task-doerswe want relationship builders who take pride in their work, keep their word, and always look for ways to improve. If you thrive in a customer-first, quality-driven environment, youll feel right at home here.
What We're Looking For:
We are seeking a dynamic and organized Sales & Production Coordinator to drive sales growth while ensuring efficient coordination of our craftsmen. This hybrid role is pivotal in managing client relationships, overseeing job scheduling, and ensuring projects are completed to the highest standards. If this sounds like you, you might be exactly who we're looking for at Handyman Connection of Lansing!
Benefits:
Competitive salary with uncapped performance-based incentivesPaid time offFantastic company culture - we care about our team and do a lot more than just work together, including company outings and volunteer opportunitiesTraining & development opportunities for advancementEmployee discounts on servicesCompany swagApply today to become Handyman Connection of Lansing's next Sales & Production Coordinator!
Key Responsibilities:
Sales & Customer Engagement:
Promptly respond to inbound leads and inquiriesConduct virtual or in-person consultations to assess client needsPrepare and present detailed estimates and proposals for small jobsFollow up on open proposals to close sales effectivelyMaintain accurate records in the CRM systemProduction Coordination:
Schedule jobs and assigning appropriate craftsmen based on skill set and availabilityCommunicate job details and expectations to the field teamMonitor job progress, ensuring timely completion and quality standardsAddress any on-site issues or client concerns promptlyCoordinate procurement of necessary materials and suppliesAdministrative Duties:
Maintain up-to-date project documentationAssist in job costing and post-project evaluationsGenerate reports on sales performance and project statusesQualifications:
Proven experience in sales, preferably in home services or related industriesStrong organizational and multitasking abilitiesEffective problem solving ability with attention to detailExcellent communication and interpersonal skillsProficiency with CRM systems and scheduling toolsAbility to work independently and as part of a teamFamiliarity with home services or construction industry, is a plusPay: $40k-45K base +uncapped performance based bonuses
Apply to Handyman Connection of Lansing and together well improve the homes and lives of our customers throughout Lansing area!
