Job DescriptionJob DescriptionBenefits:
401(k)401(k) matchingBonus based on performanceDental insuranceEmployee discountsHealth insuranceOpportunity for advancementPaid time offTraining & developmentVision insurance
Hand & Stone Massage and Facial Spa – CHARLOTTE (4310 Sharon Rd, Charlotte, NC 28211) is seeking a high-energy, sales-driven leader to join our team as a General Manager in Training (GMIT). This role is ideal for a motivated, people-first leader who thrives in a fast-paced environment, excels at driving sales performance, and is passionate about leading and developing a strong front desk team.
As a GMIT, you will take ownership of the front desk experience and team performance, with a focus on sales execution, guest experience, and operational excellence. This role is designed to prepare you for future leadership opportunities within our organization. Promotion timing varies based on performance, readiness, and business needs, but we are committed to developing strong leaders and promoting from within whenever possible.
Drive Sales Performance
Achieve and exceed membership, retail, gift card, and service sales goalsActively coach the team on conversion and sales behaviorsPromote services, upgrades, and current offers with confidence and consistencySupport strong performance in call handling and booking conversionLead the Front Desk
Own daily front desk operations, guest flow, and overall performanceLead, coach, and support the front desk team to consistently meet sales and service goalsDrive accountability around membership conversion, booking efficiency, and guest experienceEnsure a high standard of execution across all client interactionsSupport the Spa Leadership Team
Assist the General Manager with daily operational executionTrain, onboard, and develop new and existing front desk team membersSupport reporting, cash handling, and front desk systemsStep in as a key leader to maintain consistency and momentum in daily operationsWhat We’re Looking For
1–3 years of leadership experience preferredStrong background in sales, customer service, or performance-driven environmentsProven ability to lead, coach, or influence a teamStrong communication and interpersonal skillsHigh level of accountability and a solutions-oriented mindsetComfortable in a fast-paced, goal-driven environmentFlexible availability including nights, weekends, and holidaysExperience with booking systems (Zenoti or similar) a plusWhat’s in it for You
Medical, Vision, Dental, Life Insurance401K with 5% company matchPaid Time OffService & product discountsStrong support system and people-first cultureGrowth opportunities within a multi-unit organizationCompensation Package
We offer a competitive compensation structure designed to reward performance and drive success. GMITs earn a combination of hourly pay, uncapped commissions, and performance-based bonuses, with average annual earnings up to $45,000 depending on performance.
Who We Are
FGG Spa, LLC is a growth-focused franchisee of Hand & Stone Massage and Facial Spa, currently operating more than 60 locations across 8 states. The size of our organization allows us to offer benefits that many family-owned businesses cannot—but at our core, we are still a family-owned company. We are in the people business, and our people come first.
We can’t wait to meet you!
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