Objectives of the Role:
Maintain consistent communication with managers, staff, and vendors to ensure smooth and efficient operations.Develop, implement, and maintain quality assurance protocols to uphold high service standards.Enhance internal capacity by improving existing processes and procedures to increase efficiency.Ensure operational activities are completed on time and within budget.Track staffing needs and manage hiring processes to ensure appropriate staffing levels.Oversee the accounts payable and receivable departments to ensure timely and accurate financial reporting.Key Responsibilities:
Oversee and coordinate the daily operations of the hotel, ensuring a seamless and memorable guest experience.Develop and implement operational policies and procedures to optimize efficiency and service quality across all departments.Collaborate with department heads (Front Desk, Housekeeping, Food & Beverage, Maintenance etc.) to streamline workflows and improve operational performance.Analyze guest feedback, including satisfaction surveys and reviews, and implement necessary improvements.Manage hotel budgets, controlling expenses while maximizing revenue opportunities.Lead, train, and motivate a diverse team to ensure exceptional service and adherence to brand standards.Ensure strict compliance with health, safety, and sanitation regulations through regular inspections and audits.Build and maintain strong relationships with vendors, suppliers, and local businesses to support hotel operations.Address guest concerns and complaints promptly and professionally, ensuring resolutions are handled efficiently.Stay up-to-date with industry trends and best practices to drive continuous operational improvement.Required Skills & Qualifications:
5+ years of proven success in an operations management role, preferably within the hospitality industry.Strong skills in budget development, financial oversight, and cost management.Excellent ability to delegate tasks while maintaining overall control and ensuring high service standards.Proficiency in conflict resolution and business negotiations.Knowledge of business productivity software and the ability to quickly learn new tools and systems.Preferred Skills & Qualifications:
Bachelor’s degree (or equivalent) in Operations Management, Business Administration, or a related field.Familiarity with management software programs, including NetSuite, QuickBooks, and CenterPoint Payroll.Strong IT skills, including database management and reporting.Extensive experience in financial and account reporting, with an emphasis on budgeting and forecasting.Working Conditions:
Full-time position with flexibility required, including evenings, weekends, and holidays as needed.Competitive salary with performance-based incentives.Opportunities for professional growth and advancement within the company.Job Types: Full-time, Part-time
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