PERFORMANCE EXPECTATIONS
In the performance of their duties, all Haak'u Health Center (HHC) employees are expected to uphold the organization's mission, values, and commitment to excellence by:
· Maintaining the highest standards of patient confidentiality and privacy in accordance with HIPAA and all applicable federal, state, tribal, and organizational requirements.
· Demonstrating professionalism, integrity, and ethical conduct in all interactions and decision-making, consistent with healthcare industry standards.
· Fostering respectful, honest, and collaborative relationships with patients, families, colleagues, vendors, and community partners.
· Promoting a culturally respectful, inclusive, and compassionate environment that honors the traditions, values, and diversity of the communities served while supporting HHC's mission and strategic goals.
· Complying with all Haak'u Health policies, procedures, regulatory requirements, and accreditation standards.
· Maintaining accountability for quality, patient safety, regulatory compliance, and ethical practice while contributing to a culture of continuous improvement and organizational excellence.
POSITION PURPOSE
The Patient Services Representative serves as the first point of contact for patients and visitors at the outpatient clinic. This position greets and assists patients, answers telephone calls, provides general information, schedules appointments, and supports daily front-office operations. The position helps ensure patients receive timely, respectful, and culturally responsive service.
ESSENTIAL DUTIES, FUNCTIONS & RESPONSIBILITIES
· Welcome patients, visitors, vendors, and employees in a friendly and professional manner.
· Ask visitors how they may be assisted and direct them to the appropriate department or service area.
· Answer incoming telephone calls promptly and courteously.
· Identify the caller’s needs and transfer calls to the appropriate employee or department.
· Provide general information about clinic hours, services, locations, and contact information.
· Take accurate messages and deliver them promptly when staff are unavailable.
· Notify the appropriate department or employee when a visitor arrives.
· Assist patients and visitors with basic directions and general questions.
· Monitor the reception area and immediately report safety concerns, unusual activity, or emergencies.
· Maintain a clean, organized, and welcoming front entrance and reception area.
· Follow visitor access, identification, and sign-in procedures.
· Protect patient and organizational confidentiality and comply with HIPAA requirements.
· Maintain current clinic directories, telephone lists, and general resource information.
· Assist individuals who need language, mobility, or other accommodations by contacting the appropriate staff.
· Receive and route mail, packages, and deliveries when assigned.
· Follow clinic policies, customer-service standards, and emergency procedures.
· Perform other related duties as assigned.
MINIMUM MANDATORY QUALIFICATIONS:
· High school diploma or GED.
· At least 18 years of age.
· Basic computer and telephone skills.
· Ability to read, write, speak, and understand English.
· Ability to pass required background checks and pre-employment screenings.
· Ability to maintain required certifications or training assigned by the clinic.
MANDATORY KNOWLEDGE, SKILLS, ABILITIES & OTHER QUALIFICATIONS:
· Knowledge of basic office procedures and customer-service practices.
· Basic computer skills, including the ability to use email, electronic systems, and standard office software.
· Accurate typing and data-entry skills.
· Ability to operate a multi-line telephone system and standard office equipment.
· Ability to communicate professionally with patients, visitors, and employees.
· Ability to protect confidential information and comply with HIPAA requirements.
· Strong organizational, time-management, and attention-to-detail skills.
· Ability to manage multiple tasks in a busy clinic environment.
· Ability to remain calm, courteous, and professional when handling difficult situations.
· Ability to work independently and as part of a healthcare team.
· Ability to interact respectfully with individuals from diverse cultural and social backgrounds.
· Ability to understand and follow written and verbal instructions.
POSITION PREFERENCES
· Previous healthcare front-office experience
· Electronic Health Record experience
· Medical terminology
· Tribal/IHS experience
· Bilingual English/Keres
WORK ENVIRONMENT:
Physical Requirements:
Work is primarily performed at the front desk of a busy outpatient healthcare clinic. The position requires frequent computer and telephone use, prolonged sitting, and regular interaction with patients, visitors, employees, and vendors. The employee must be able to manage multiple tasks and communicate professionally with individuals regarding a variety of routine and, at times, complex or sensitive matters.
The employee must have sufficient vision to accurately read computer screens, surveillance monitors, and written documents. Effective hearing and verbal communication skills are required for interacting with patients, visitors, and staff. The employee must occasionally be able to lift, carry, push, or pull items weighing up to 50 pounds and may assist with moving equipment, securing designated areas, or supporting emergency response activities.
Mental Demands: The employee must effectively prioritize competing demands, maintain concentration in a fast-paced environment, exercise sound judgment, and communicate professionally with patients, visitors, and staff regarding routine and occasionally sensitive or complex matters.
EQUAL OPPORTUNITY EMPLOYER/PREFERENCE
Haak’u Health is an equal opportunity employer and hires individuals for vacant positions solely upon the basis of their qualifications for the job to which they have applied. It is the policy of Haak’u Health to grant preference in employment to qualified Indians and to provide special consideration to qualified Pueblo of Acoma citizens.
OTHER
All employees must fully uphold all principles of confidentiality and patient care and as required by HHC policies and procedures. This position has access to sensitive information, and a breach of these principles will be grounds for immediate termination.
Incumbent may be required to operate a government-owned or leased motor vehicle for official purposes and requires a state operator's license (Class D).
Disclaimer: The information on this position description has been designed to indicate the general nature and level of work performance by employees in this position. It is not designed to contain, or be interpreted as, a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this position. Employees will be asked to perform other duties as needed.
Company DescriptionHaak'u Health Center, formally Acoma/Canoncito/Laguna (ACL) Clinic is now hiring! Please consider joining the Haak'u Health Center team.Company DescriptionHaak'u Health Center, formally Acoma/Canoncito/Laguna (ACL) Clinic is now hiring! Please consider joining the Haak'u Health Center team. Read LessPosition Overview
The Accounts Receivable (A/R) Technician performs accurate and timely A/R functions to support the financial operations of the Tribal Health Program. This position posts payments, reconciles accounts, monitors aging, and conducts follow-up activities to ensure clean financial data and support overall revenue cycle performance. Experience working in Tribal health systems is strongly preferred. Familiarity with healthcare billing systems is required; experience with RPMS is preferred but not required.
Essential Duties & Responsibilities
· Posts payments, adjustments, and denials in accordance with organizational policies
· Reviews A/R aging reports and performs timely follow-up on outstanding balances
· Reconciles deposits, remittances, and payment batches
· Identifies payer trends, underpayments, and denial patterns
· Works with internal billing and coding staff to resolve discrepancies within established workflows
· Escalates cross-department issues through the designated supervisor
· Utilizes the organization’s practice management or billing system to verify charges, payments, and claim status
· Supports month-end reconciliation and financial close processes
· Maintains accurate documentation to support audits and internal controls
· Ensures compliance with HIPAA, Tribal policies, and applicable federal regulations
Minimum Qualifications
· High school diploma or GED required; associate degree in business, accounting, or related field preferred
· Two (2) years of accounts receivable or healthcare revenue cycle experience
· Experience working in Tribal health systems strongly preferred
· Experience with healthcare billing or practice management systems required
· RPMS experience preferred
· Knowledge of Medicaid, Medicare, and commercial insurance
· Proficiency with Microsoft Excel
Knowledge, Skills & Abilities
· Strong understanding of healthcare A/R processes and payer requirements
· Ability to interpret EOBs, ERAs, and payer remittance information
· High attention to detail and accuracy in financial work
· Strong organizational and time-management skills
· Effective communication within assigned workflows and supervisory direction
· Ability to maintain confidentiality and handle sensitive financial information
Additional Requirements
· Must pass a background check and meet all Tribal employment eligibility requirements.
· Must maintain strict confidentiality of patient information and comply with HIPAA regulations.
· May require occasional travel for training or meetings
Tribal Preference
Consistent with our commitment to Tribal sovereignty and self-determination, preference in employment will be given to qualified Tribal members and other Native American and Alaska Native applicants as permitted by law.
Company DescriptionHaak'u Health Center, formally Acoma/Canoncito/Laguna (ACL) Clinic is now hiring! Please consider joining the Haak'u Health Center team.Company DescriptionHaak'u Health Center, formally Acoma/Canoncito/Laguna (ACL) Clinic is now hiring! Please consider joining the Haak'u Health Center team. Read LessPosition Summary
The Chief Financial Officer (CFO) will be responsible for directing all financial and accounting functions of the Haak’u Health Center (HHC). The CFO will work with the HHC CEO to develop and implement an overall financial strategy to maintain and enhance the financial health of the Health Center. The CFO ensures enforcement of, and compliance with the Health Center fiscal policies and procedures. The CFO will manage and oversee all financial functions to ensure that all audits, budgets, monthly and annual financial reports, financial administration of grants, and other accounting functions are timely and accurately completed. The CFO must be well versed in all financial management ranging from simple accounting to broad investment and banking operations.
The CFO must be highly knowledgeable of Generally Accepted Accounting Principles (GAAP), and Governmental Accounting Standards Board. The CFO will be an excellent leader, and possess strong analytical, strategic planning and communication skills, including the ability to work well with the Health Center CEO, leadership team, direct reports, staff and stakeholders.
Major Duties and Responsibilities
To perform the job successfully, an individual should demonstrate the following: The CFO is responsible for the financial management of the Haak’u Health Center in accordance with all applicable laws and regulations as required under 638 Indian Self-Determination and any other applicable guidelines that impact the financial functioning of the Health Center. Major duties and responsibilities are as follows:
Works with the Health Center CEO and leadership team to develop and implement overall financial strategies for the Health Center.Implements and oversees an efficient financial management system inclusive of the following components: general ledger, A/P, A/R, procurement & /purchasing.Oversees all reimbursement activities, reviews appropriate patient billing and accounts receivable reports to ensure timely patient billing and cash collections and manages financial and information systems.Responsible for financial related analysis and oversight of the of the Purchased/Referred Care (PRC) program and ensures compliance with Indian Health Service policy and guidelines as appropriate Perform risk management by analyzing the Health Center’s liabilities by performing semi-annual internal audits.Accounts for capital assets.Creates and oversees financial policies and procedures.In coordination with the CEO and leadership, reviews and analyzes all insurance and benefit plan options including medical, dental, life insurance, vehicle insurance, and workman’s compensation plans. Develops annual Health Center budget with the Health Center CEO, and leadership team; provides monthly updates and variance reports on the status of the budget.Supervises Finance Department staff and, with the assistance of Human Resources (HR), develops employee position descriptions, performs timely evaluations per policy, adheres to policy concerning disciplinary actions and maintains communication with Health Center HR on staffing matters, training and other actions that improve the functioning of the staff.Host, at minimum, monthly staff meetings to ensure communication among personnel regarding program related activities.With the assistance of HR, ensure appropriate departmental staffing levels based on efficiency and cost effectiveness.Reads and analyzes records and reports when evaluating performance; recommends placements and reassignmentsExplains policies and rules to staff under CFO supervision and monitors compliance Consults with Directors/Managers regarding fiscal requirements; makes recommendations and decisions regarding budget requirements for each department such as staffing, equipment, space, etc.Acts as the lead technical assistance and advisor in preparation for the annual A-133 audit, responds to noted deficiencies and/or material weaknessesCoordinates with Tribe as warranted to assist with preparation and negotiation of the annual Indirect Cost Proposal Develop and maintain business relationships with the Health Center’s various providers of banking, credit, financial, insurance, investment, and other related services.Forecast and project financial performance while aligning financial resources with the Health Center’s short-term and long-term goals.Responsible for regular reviews of all financial and accounting systems and maintains strict compliance with generally accepted accounting principles & governmental accounting standards.Manage timely and accurate accounting, general ledger, and fund accounting. Oversee the timely, accurate monthly financial statements, reporting, forecasting and bank reconciliations.Prepare, analyze, and interpret financial results and make appropriate and timely recommendations as necessary. Oversee the maintenance of files of all contracts, leases, property insurance policies, and other relevant documents. Responsible for daily cash management, draw requests to funding agencies and treasury management.Develops and implements an effective system of cash management and investment that maximizes return on idle funds, anticipates cash needs, and assures effective and efficient cash flow. Performs other duties as assigned.
Knowledge Skills and Abilities
To perform the job successfully, an individual should demonstrate the following:
Must be self-motivated and be knowledgeable and experienced in multi-ledgers and funds accounting systems and software’s applications Knowledgeable in areas of internal controls, budgeting, general ledgers, preparation of financial statements and audit requirements, contract and grant compliance Knowledge of accounting systems and structuresKnowledge of payroll and IRS regulationsKnowledge of federal, state, and local regulations that apply toIndian TribesHandling conflicts, complaints, and grievancesKnowledge of budget processKnowledge of culture and traditions of Native AmericansKnowledge of Tribal, State, and Federal programsMust have ability to express ideas clearly, maintain confidentiality and create a positive teamwork approachMust be able to work cooperatively with staff, customers, and members of the community Prepare required reports and maintain recordsInterpret rules and regulations and apply to specific cases
Minimum Qualifications
Minimum: Bachelor of Arts Degree in Accounting/Finance/Business Administration and five (5) years direct accounting experience including supervisory responsibilities over an accounting department/operation. Must have extensive knowledge of the healthcare industry.
Preferred: Masters of Business Administration with Professional Accounting and/or CPA with five (5) years supervisory accounting experience, preference if experience includes supervisory over a governmental fund accounting operation. Proficiency in Microsoft Office Suite and internet research skills with advanced proficiency in Excel. Experience in healthcare industry preferably in Tribally operated outpatient primary care health systems
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Certification(s) and/or Licenses Required
Must have a valid State Driver’s license and must meet Tribal insurance requirements. The employee is required to submit proof of a valid Driver’s License and be bondable.
Company DescriptionHaak'u Health Center, formally Acoma/Canoncito/Laguna (ACL) Clinic is now hiring! Please consider joining the Haak'u Health Center team.Company DescriptionHaak'u Health Center, formally Acoma/Canoncito/Laguna (ACL) Clinic is now hiring! Please consider joining the Haak'u Health Center team. Read Less
Position Summary
The Public Health Nurse (PHN) delivers culturally responsive, community-based nursing services in the Pueblo of Acoma community. The PHN focuses on health promotion, disease prevention, case management, and community outreach while honoring tribal sovereignty, cultural practices, and traditional healing pathways.
Key Responsibilities
1. Community Nursing & Outreach
- Provide home visits, wellness checks, screenings, and chronic disease support.
- Deliver health education on immunizations, maternal/child health, diabetes, nutrition, and environmental health.
- Support community events, health fairs, and program outreach.
2. Clinical & Public Health Services
- Administer vaccines, medications, and point-of-care testing.
- Participate in communicable disease surveillance, reporting, and follow-up.
- Support reproductive health, STI education, and family planning services (within scope).
3. Case Management & Care Coordination
- Manage caseloads for high-risk individuals, chronic diseases, and vulnerable families.
- Coordinate with tribal programs, behavioral health, CHRs, and schools.
- Advocate for patient needs and support culturally aligned care plans.
4. Cultural & Community Collaboration
- Build trusted relationships with elders, tribal council, cultural leaders, and families.
- Incorporate cultural practices and traditional knowledge when appropriate.
- Promote trauma-informed care and cultural humility.
5. Emergency Preparedness & Response
- Assist with emergency response plans, vaccination campaigns, infection control, and public health emergencies.
- Provide education on preparedness specific to rural and tribal contexts.
Minimum Qualifications
- RN license required.
- Experience in community health or public health preferred.
- Knowledge of Indigenous health systems, cultural practices, and tribal sovereignty.
Key Competencies
- Cultural humility
- Community engagement
- Independent decision making
- Strong communication
- Trauma‐informed care
Company DescriptionHaak'u Health Center, formally Acoma/Canoncito/Laguna (ACL) Clinic is now hiring! Please consider joining the Haak'u Health Center team.Company DescriptionHaak'u Health Center, formally Acoma/Canoncito/Laguna (ACL) Clinic is now hiring! Please consider joining the Haak'u Health Center team. Read Less
Position Summary
The Optometrist is a licensed healthcare professional who specializes in examining, diagnosing, treating, and managing conditions of the visual system and the eyes. They provide comprehensive eye care services, including vision testing, prescribing corrective lenses, detecting eye diseases, and offering clinical management or referrals when necessary.
Key Responsibilities
Perform comprehensive eye and vision examinations.Diagnose refractive errors and prescribe corrective lenses (glasses or contact lenses).Detect, diagnose, and manage ocular diseases (e.g., glaucoma, cataracts, macular degeneration).Treat vision conditions such as binocular vision disorders or focusing problems.Prescribe medications for certain eye conditions where permitted by state law.Provide pre- and post-operative care for patients undergoing eye surgery (e.g., LASIK or cataract surgery).Document patient histories, findings, and treatment plans accurately.Patient Care & Communication
Educate patients on eye health, preventive care, and treatment options.Counsel patients on proper lens care and usage.Provide recommendations for lifestyle-related vision needs (e.g., safety eyewear, sports vision).Practice Management
Maintain and operate diagnostic equipment such as autorefractors, OCT, visual field analyzers, and slit lamps.Ensure compliance with healthcare regulations, infection control standards, and documentation protocols.Manage patient scheduling and workflow efficiency.Oversee inventory of optical products and supplies.Supervise or collaborate with opticians, technicians, and administrative staff.Required Qualifications
Doctor of Optometry (O.D.) degree from an accredited optometry school.Active state optometry license.Completion of national and state examinations (NBEO).Strong clinical reasoning and diagnostic skills.Excellent communication and patient‐care skills.Preferred Qualifications (Optional)
Residency training in a specialty (e.g., pediatrics, ocular disease, low vision).Experience with electronic health record (EHR) systems.Bilingual in Keres and English languagesExperience in a tribal 638 facility.Core Competencies
Attention to detailProblem-solving and diagnostic accuracyPatient-centered communicationManual dexterity for eye exams and equipment useAbility to remain calm and professional in clinical situationsEthical judgment and adherence to clinical standardsCompany DescriptionHaak'u Health Center, formally Acoma/Canoncito/Laguna (ACL) Clinic is now hiring! Please consider joining the Haak'u Health Center team.Company DescriptionHaak'u Health Center, formally Acoma/Canoncito/Laguna (ACL) Clinic is now hiring! Please consider joining the Haak'u Health Center team. Read Less
This position will provide patient care services. Perform examinations, diagnose, treat, and help prevent diseases and injuries that commonly occur amongst patients. May refer patients to specialists when needed for further diagnosis or treatment.
ESSENTIAL DUTIES, FUNCTIONS & RESPONSIBILITIES
This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all inclusive.
Assumes responsibility for the diagnosis, treatment, prevention, maintenance therapy and rehabilitation of patients within a primary care setting.Interviews and examines patients, reviews past medical history, performs history and physical; requests and/or performs and follows-up with diagnostic tests and examinations deemed necessary to obtain all possible information related to patient.Makes preliminary diagnosis, directs, prescribes, provides treatment, and arranges for specialized care, patient referrals, or transfers to a higher level of care as required.Bases decisions upon information obtained, professional medical knowledge and skills and prescribed policies and procedures.Makes notes of observations to be incorporated into clinical records.Provides definitive management in all medical categories or cases that do not require referral.Provides total patient care including preventing health maintenance, early diagnosis, treatment and follow up services to patients.Conducts outpatient clinics makes observations appropriate to the patient's underlying disease and treatment plan, including current symptoms.Reviews the patient's medications, diet, therapy course, adherence to management plan and patient observations. Modifies regimen as indicated. Instructs and counsels patients and family members as required.Participates in the consultation with hospitalist/emergency department staff regarding inpatient admissions. Provides assistance to emergency staff in cases of multiple patient casualties.Makes appropriate referrals and obtains appropriate consultation after primary evaluation and documentation has been completed.Assures preparation of appropriate medical records for all patients seen to assure the accumulation and organization of all pertinent data needed to provide comprehensive medical care. Dictates clinical report summaries and correspondenceMINIMUM MANDATORY QUALIFICATIONS:
Experience:
No additional experience required outside of a completed training program as identified in the education qualifications listed below.Education:
Completion of an accredited Medical School Program.Completion of an accredited Family Medicine or Internal Medicine Residency Program.Board Eligible or Board Certification by the American Board of Family Medicine or the American Board of Internal Medicine.Active, unrestricted Medical License from any U.S State or Territory.POSITION PREFERENCES
· Bilingual skills in English and the Keres native language.
· Prior experience working with Indian Health Services (IHS), a tribe or tribal organization.
· Native American Preference.
Company DescriptionHaak'u Health Center, formally Acoma/Canoncito/Laguna (ACL) Clinic is now hiring! Please consider joining the Haak'u Health Center team.Company DescriptionHaak'u Health Center, formally Acoma/Canoncito/Laguna (ACL) Clinic is now hiring! Please consider joining the Haak'u Health Center team. Read LessPosition Summary:
The Medical Laboratory Technician performs routine and complex laboratory tests in clinical chemistry, hematology, microbiology, immunology, urinalysis, and transfusion services. The MLT ensures accurate, timely test results that support patient diagnosis, treatment, and monitoring. This role requires strong technical skills, adherence to quality and safety standards, and the ability to work collaboratively within a healthcare team.
Essential Duties & Responsibilities
Laboratory Testing & Analysis
Perform routine and specialized laboratory tests following established protocols and regulatory guidelines.Operate, maintain, and troubleshoot laboratory instruments and analyzers.Verify, record, and report test results accurately within required timeframes.Recognize abnormal or critical values and promptly notify appropriate clinical personnel.Quality Control & Assurance
Conduct daily quality control testing; document, interpret, and respond to QC results.Participate in proficiency testing and maintain compliance with CLIA, CAP, COLA, or other regulatory standards.Follow established quality assurance practices to ensure test accuracy and precision.Specimen Collection & Processing
Collect blood and non-blood specimens following proper phlebotomy technique and safety guidelines.Receive, label, and process specimens to ensure integrity and viability for testing.Maintain chain‐of‐custody and ensure proper storage and disposal.Instrumentation & Maintenance
Perform preventive maintenance and calibration on laboratory equipment.Document maintenance tasks according to laboratory procedures.Report equipment malfunctions and assist with resolving technical issues.Safety & Compliance
Follow all laboratory safety protocols including PPE use, chemical handling, and biohazard disposal.Maintain clean, organized work areas and comply with OSHA and infection‐control standards.Participate in safety drills and mandatory in‐service training.Communication & Collaboration
Communicate effectively with healthcare providers regarding specimen requirements, testing processes, and results.Work collaboratively with coworkers to ensure continuous workflow and high-quality patient care.Assist with training new staff or students when applicable.Required Qualifications
Education
Associate degree in Medical Laboratory Technology or related field from a NAACLS‐accredited program.Certification
ASCP (MLT), AMT (MLT), or equivalent preferred or required depending on facility.Experience
Clinical laboratory experience preferred; new graduates considered.Knowledge, Skills & Abilities
Strong understanding of laboratory principles, methodologies, and instrumentation.Ability to perform testing with precision and attention to detail.Proficient in laboratory information systems (LIS) and electronic health records.Excellent critical thinking and problem‐solving abilities.Effective communication and teamwork skills.Ability to work in fast‐paced environments and handle multiple priorities.Company DescriptionHaak'u Health Center, formally Acoma/Canoncito/Laguna (ACL) Clinic is now hiring! Please consider joining the Haak'u Health Center team.Company DescriptionHaak'u Health Center, formally Acoma/Canoncito/Laguna (ACL) Clinic is now hiring! Please consider joining the Haak'u Health Center team. Read LessUnder the direction of the Clinical Director, the Family Nurse Practitioner (FNP) will work to provide direct nursing support to patients of Haak’u Health (HH). The FNP shall provide safe, direct patient care utilizing the nursing process in an ambulatory care setting. The FNP will provide clinical leadership for Primary Care staff and assist with other Primary Care duties as needed. The FNP will serve as a positive role model to promote a positive work environment and provide quality patient care. Ensures adherence to department policies and procedures.
ESSENTIAL DUTIES, FUNCTIONS & RESPONSIBILITIES
This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all inclusive.
• Assesses the patient's condition and nursing needs, sets goals and utilizes appropriate nursing actions to achieve goals
• Provides direct health care services in an effective and professional manner. The services provided include but are not limited to: prevention/education, screening, evaluations, counseling/therapeutic treatment, crisis response and other services which may be required to offer comprehensive medical services
• Ensures that direct patient services are provided in an effective, culturally appropriate manner; Identifies and reports on problems/issues relative to access, barriers to services, and unmet needs;
• Records and reports pertinent observations and reactions regarding patients to medical staff; Administers medications and performs routine and complex procedures and treatments in accordance with privileging by clinical director;
• Assists the attending physician with procedures and complex treatments; • Assist with emergency procedures under the direction of the attending physician; • Ensures that patient medical records contain the necessary information ( i.e., documents
medical history of chief complaint, assists in triage and initiates patient care for walk ins.)
• Works collaboratively with in-house and community providers for referrals and services; • Documents labs, cultures, ensures follow-up on abnormal results;
• Follows patient safety related policies and procedures;
• Demonstrates a proactive approach to patient safety by seeking opportunities to improve patient safety.
• Identify and report conditions or situations which may put a patient at undue risk; • Report potential or actual patient safety concerns, medical errors and/or near misses in a timely manner;
• Encourage patients to actively participate in their own care by asking questions and reporting treatment or situations that he/she does not understand;
• Partner with FNCH HIPAA Compliance Officer to ensure Primary Care is in full compliance with all HIPAA mandates;
• Presents thorough information, data, and documentation required for administrative support and approvals;
• Participates in community and inter-agency planning and implementation of programs, as assigned by the Clinical Director, to help improve coordination of services or development of programs.
• Other duties as assigned.
MINIMUM MANDATORY QUALIFICATIONS:
• Graduate from an accredited school of Nursing with the specialty as a Nurse Practitioner (Master's Degree Level).
• Current, active & unrestricted license as a Certified Registered Nurse Practitioner. • Two years experience as a Nurse Practitioner/Physician Assistant preferred. • Current BLS certification
• Current ACLS and PALS certification.
Company DescriptionHaak'u Health Center, formally Acoma/Canoncito/Laguna (ACL) Clinic is now hiring! Please consider joining the Haak'u Health Center team.Company DescriptionHaak'u Health Center, formally Acoma/Canoncito/Laguna (ACL) Clinic is now hiring! Please consider joining the Haak'u Health Center team. Read LessPOSITION PURPOSE
Under the direction of the Chief Executive Officer (CEO), the Executive Assistant/Board
Administrator is responsible for supporting the CEO and Executive Team of Haak’u Health
Center through high-level administrative, operational, and strategic coordination. This role also
serves as the primary administrative support to the Haak’u Health Center Health Board and
ensures compliance with Acoma governance structures, federal regulations, and organizational
bylaws.
The position requires strong organizational skills, cultural competence, and the ability to work
within a tribally governed health system that prioritizes patient care, community wellness, and
the values of the Acoma Pueblo.
ESSENTIAL DUTIES, FUNCTIONS & RESPONSIBILITIES
This list of duties and responsibilities is illustrative only of the tasks performed by this position
and is not all inclusive.
• Provide comprehensive administrative support to the CEO and executive leadership,
including calendar oversight, schedule coordination, travel planning, and meeting
preparation.
• Prepare executive-level documents such as briefings, reports, presentations, resolutions,
and correspondence.
• Coordinate sensitive communications between leadership, tribal departments, community
stakeholders, and external partners.
• Support execution of strategic initiatives by tracking timelines, deliverables, and project
milestones.
• Maintain a high level of confidentiality and discretion regarding sensitive organizational,
patient, and personnel information.
• Assist in monitoring organizational performance indicators, grant deliverables, and
executive action items.
• Facilitate internal communication flow between departments and the executive office,
helping maintain alignment with HHC priorities and strategic plan.
• Coordinate all Health Board and committee meetings, including planning, notices,
logistics, room setup, technology support, and required documentation.
• Prepare and distribute board packets, agendas, minutes, resolutions, and follow-up
actions in accordance with Health Board bylaws and standards.
• Maintain complete and accurate records of Health Board actions, including motions,
decisions, policy approvals, elections, and committee assignments.
• Ensure adherence to tribal governance protocols, confidentiality expectations, HIPAA,
and applicable federal regulations (e.g., Indian Health Service requirements, HRSA,
CMS).
• Serve as primary liaison between Health Board members and the executive leadership
team.
• Track Board member terms, compliance requirements and training.
• Oversee onboarding and ongoing development for new and existing Board members,
including orientation to HHC’s mission, philosophy, and tribal expectations.
• Support planning and execution of Health Board retreats and strategic sessions.
• Ensure communication practices support the values and traditions of the Acoma
community while promoting professional standards and transparency.
• Work effectively with Tribal Administration, the Governor’s Office, Acoma programs,
and community partners.
• Support culturally respectful engagement with community members, elders, and
leadership.
• Assist in preparing culturally sensitive communications for the CEO and Board when
needed.
• Maintain secure filing systems for executive and Health Board documentation (digital
and physical).
• Support the design and improvement of administrative workflows, project tracking
systems, and organizational processes.
• Coordinate executive and Health Board events, internal trainings, leadership gatherings,
and community-facing meetings.
• Assist in preparation for accreditation, audits, compliance reviews, and reporting
obligations (e.g., AAAHC, HRSA, federal grants).
• Support cross-departmental project coordination to ensure alignment with HHC’s mission
of delivering high-quality, culturally respectful healthcare.
• Other duties as assigned.
MINIMUM MANDATORY QUALIFICATIONS:
• Associate’s degree in Business Administration, Health Administration, Public
Administration, or related field.
• 2 – 4 years of direct experience supporting senior executives; healthcare or tribal
government experience.
MANDATORY KNOWLEDGE, SKILLS, ABILITIES & OTHER QUALIFICATIONS:
• Strong understanding of tribal health systems, governance structures, and administrative
operations.
• Excellent communication skills (written, verbal, and interpersonal).
• Competence in Microsoft 365 (Outlook, Teams, SharePoint, Word, Excel, PowerPoint).
• Knowledge of federal Indian health programs, confidentiality laws, and regulatory
standards.
• Strong analytical and organizational skills with attention to detail.
• Ability to maintain professionalism, diplomacy, and cultural sensitivity in all interactions.
• Capacity to manage competing priorities and work in a fast-paced environment.
• Commitment to the mission and values of Haak’u Health Center and the Acoma Pueblo.
• Ability to demonstrate a high degree of trust and confidentiality.
• Ability to work independently and assume assigned responsibilities.
• Skilled in efficiency, organization, time management, and prioritization
• Ability to be flexible and function well in a fast-paced environment.
• Ability to communicate effectively and relate to people of different backgrounds.
• Ability to pay attention to detail.
• Excellent organizational skills
• Ability to multitask and prioritize.
• Ability to handle confidential information.
POSITION PREFERENCES
• Bachelor’s degree in Business Administration, Health Administration, Public
Administration, or related field.
• 5 + years of direct experience supporting senior executives; healthcare or tribal
government experience.
• Experience in a tribal health setting, Indian Health Service (IHS), or community health
organization.
• Knowledge of Pueblo/Tribal community protocols, cultural expectations, and
communication norms.
• Experience working in a Tribal 638 organization.
• Native American Preference
Company DescriptionHaak'u Health Center, formally Acoma/Canoncito/Laguna (ACL) Clinic is now hiring! Please consider joining the Haak'u Health Center team.Company DescriptionHaak'u Health Center, formally Acoma/Canoncito/Laguna (ACL) Clinic is now hiring! Please consider joining the Haak'u Health Center team. Read LessPOSITION PURPOSE
This position is located at the Haak’u Health Center in Acomita, New Mexico. The purpose of the position is to protect and prevent trespass, theft, fire, accidental or willful damage and destruction, and/or loss of materials or property. The position’s primary responsibilities are to provide security services in safeguarding buildings, property, occupants, visitors and patients within and surrounding areas, including Housing.
ESSENTIAL DUTIES, FUNCTIONS & RESPONSIBILITIES
This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all inclusive.
Security Duties (80%)
· Serves as the Security Officer on a regular rotation of shifts.
· Primary responsibility in performing protective service work in guarding facility owned or leased buildings and property. Safeguarding and protecting Government equipment, material and controlling access to buildings or property by employees, visitors, residents and patients.
· Provides routine visual observations or patrol of assigned areas within and outside facility buildings, parking areas, facility grounds or public areas. Enforce pertinent administrative rules and regulations governing traffic control, parking, building or other facility access and breaches in physical security controls (locks, fences, gates or other barriers).
· Visually observes and inspects parked vehicles, entrances, lobby areas, corridors, restroom and other areas of the facility.
· Immediately responds to the discovery or observation of property damage or suspects by notifying personnel of standing instructions.
· Provides protective service work in observing flow of incoming visitors, employees, patients and other personnel within facility buildings. Handles unruly visitors, and if necessary, contacts law enforcement officials or agencies to assist. Directs flow of foot traffic away from disturbance by providing relative information within or adjacent to the building.
· Responsible for continuous and close observation of facility buildings and facility grounds for detection of possible fire hazards, obstruction of access and zones marked for First Responders or Fire Hydrant access. Provides immediate assistance in extinguishing small fires using handheld fire extinguishing devices as directed. Contacts local emergency Fire Department to report fire incidents that require their immediate attention.
· Responsible for detecting and repelling attempts of suspected persons who are attempting to trespass or commit theft of property. Responds to reported incidents and investigates to gather information. Actively observes traffic behavior to prevent incidents, apprehends and detains violators of laws, rules and regulations. Refers and turns over cases to law enforcement officials or agencies to follow up accordingly.
· Follows protocol for Code Green (external disaster) to direct all traffic within and outside the facility such as vehicle traffic and crowd control.
· May be required to assist medical personnel in dealing with patients who are mentally ill or are experiencing a crisis that are influenced by distress associated with a personal medical condition.
· Provides assistance to medical personnel by transporting patients and escorting patients or family members.
· Performs other security related duties as assigned by the supervisor.
Administrative Duties (20%)
· Responsible for drafting and submitting daily reports of irregularities to the supervisor on a daily basis.
· Responsible for reporting security incidents into daily security software system.
· Maintains required logs, reports, messages and checklists.
· Assists in dispatching personnel and equipment to meet emergency situations.
· Participates in all trainings and meetings.
· Performs other administrative duties as assigned by the supervisor.
MINIMUM MANDATORY QUALIFICATIONS:
· Experience: One (1) year in a healthcare setting, law enforcement or military service.
· Education: High School diploma or equivalent (GED)
· Must pass health and background screenings
POSITION PREFERENCES
· Basic Security Officer training certificate
· Bilingual skills in English and the Keres native language.
· Prior experience working with Indian Health Services (IHS), a tribe or tribal organization.
Company DescriptionHaak'u Health Center, formally Acoma/Canoncito/Laguna (ACL) Clinic is now hiring! Please consider joining the Haak'u Health Center team.Company DescriptionHaak'u Health Center, formally Acoma/Canoncito/Laguna (ACL) Clinic is now hiring! Please consider joining the Haak'u Health Center team. Read Less