What’s Your gusto?
At gusto!, we want to know what you are passionate about. Whether it’s in life, in food, or in fun, we believe that aligning our brand’s passions with our people’s passions creates a motivated, inclusive, and supportive environment that fosters growth. By understanding what drives you, we can help build a place where you can truly live your gusto!
Founded by innovative leader Nate Hybl and inspired by Dale Carnegie’s call to “live today with gusto,” our mission is to refuel the human spirit with life giving food and good energy. We offer a unique combination of healthier bowls and wraps with bold flavors and high-quality ingredients. Recognized in QSR Magazine's "Best Brands to Work for 2022" and multiple Atlanta Business Chronicle awards, gusto! aims to be the most empowering employer in the industry. Join us to help champion awakenings through food, kindness, and gratitude.
We are looking for an Assistant General Manager for our Peachtree Location.
Summary:
As an Assistant General Manager, you are a leader in our organization that is responsible for running a vibrant, healthy fast-casual restaurant. The performance of the store will be a direct reflection of your leadership and team’s execution. You will work alongside your leadership team and team members, oversee inventory, ordering food and supplies, while optimizing profits and ensuring that guests are satisfied with their dining experience
Responsibilities:
Responsible for assisting with inventory managementOversee truck ordering and storingWork with BOH team to order and receive trucksWork with GM/MP to adjust pars for ordering trucksWork with GM/MP to adjust order guide when new items appearResponsible for overseeing credits when applicableMonitor in R365 and verify we are receivingWork with Shift manager to verify product is up to specResponsible for tracking daily waste and coaching teamMonitor that closing leads are entering waste in R365 dailyNotice when waste is too high and coach when neededWork with GM/MP and Shift manager to adjust prep pars as neededResponsible for weekly inventory countsWork with GM/MP to submit counts each weekWork with GM/MP to keep COGS at target each weekAssist in recruiting, onboarding, and the continuous development of team membersWork with GM/MP to manage labor to be within target rangeResponsible for assisting with labor management and oversee scheduling and the labor budgetsAbility to create weekly schedules and the management of time off and leave requestCoach and monitor Shift Managers to track labor on shifts and adjust accordinglyWork with GM/MP to determine hiring needs and turnover ratingFlag when scheduling becomes tight or over staffedWork with GM/MP to train Certified Trainers in shop and Shop Growth Path for Shift ManagersContinue to coach CT team and adjust process when neededOversee CT’s and assure they are training all new hires according to processAssure new hires are given uniform, nametags, clock in numbers, and a schedule with outline of who they’ll be training and whenResponsible for assisting with Food Safety and qualityWork with GM/MP to keep Steritech findings at 4 or lowerTrain staff and management team on correct food safety proceduresAssure shift leads complete daily food safety walkthroughsAssure liners complete daily temp logsWork with GM/MP to maintain high food quality scoresCoach and train production team on correct procedures and recipesMaintain and assist in the management of tattle scores within goals, create plans around how to incentivize team to hit goals and serve the best food possible all the timeWork with GM/MP to manage cleanliness in shopOversee weekly cleaning listsOversee closing and closings listsOversee change over listsResponsible for assisting with monitoring scores and dataRead through scores and comments to keep a pulse on how the shop is performingAssist on sales tracking each morningAssist GM/MP to ensure we are hitting sales growth scores and knowing shop goals and numbersAssist GM/MP to ensure we are focusing on various sales avenues (DT, catering, dine in, etc)Assist in managing labor, sales, Tattle, and COGSResponsible for maintaining a strong culture and being accessible to the teamResponsible for assisting GM/MP with any employee issues, reporting the issue to the GM/MP and escalating to TMX.Assist with progressive disciplinary actions for team members while staying consistent and fair Assist in managing the overall operation of the entire business at the shop while upholding gusto!’s brand and standards and holding team members to the same standards Assist and support the catering orders and the catering managerAssist with catering sales growth and trackingContinuously developing catering coordinatorHelping with orders and deliveries as neededEnsure all safety policies are followedHaving a shop presence by working with the GM/MP to determine best days off to balance GM/MPs days off. Follow time off request procedure with advance notice according to company policy Be accessible via telephone and be a point of contact in cases of GM/MP being unavailableMaintain a flexible work schedule (able to open, close, and work weekends)Able to work a minimum of 45 hours and 5 days a weekGeneral expectations
Reporting directly to the General Manager/Managing Partner, you are directly responsible for the Leadership team and the day in and out operation of the shop.
You are to assist with coordinating weekly Shift Managers meetings, the coaching and development of the Shift Managers. Maintaining a professional and positive demeanor with the team.You are to maintain close communication with the GM/MP to resolve Team Member issues, and guest issues. Resolving any issues in a calm and professional mannerMaintain the gusto! standard and represent the brand by having a clean uniform and nameWhat’s Your gusto?
At gusto!, we want to know what you are passionate about. Whether it’s in life, in food, or in fun, we believe that aligning our brand’s passions with our people’s passions creates a motivated, inclusive, and supportive environment that fosters growth. By understanding what drives you, we can help build a place where you can truly live your gusto!
Founded by innovative leader Nate Hybl and inspired by Dale Carnegie’s call to “live today with gusto,” our mission is to refuel the human spirit with life giving food and good energy. We offer a unique combination of healthier bowls and wraps with bold flavors and high-quality ingredients. Recognized in QSR Magazine's "Best Brands to Work for 2022" and multiple Atlanta Business Chronicle awards, gusto! aims to be the most empowering employer in the industry. Join us to help champion awakenings through food, kindness, and gratitude.
Summary:
The Catering Sales Manager is responsible for both sales and the flawless execution of catering orders within their designated territory. Reporting to the Director of Catering, working closely with the Operations team, this role ensures customer satisfaction from start to finish.
Responsible for:
Sales:
Client Relationships: Maintain and cultivate relationships with existing clients while identifying upsell opportunities to boost revenue.New Business: Aggressively seek and secure new clients through various channels, including cold calls, networking events, and community involvement.Inquiry Handling: Promptly and professionally handle all incoming catering inquiries, providing efficient guidance and transparent communication to clients.Order Management: Review, finalize, all orders.Operations:
Order Routing: Funnel catering orders to appropriate locations. If a shop does not have the capacity for seamless execution, step in to provide hands-on support if possible or re-route orders and ensure successful delivery and setup.Team Communication: Proactively convey all catering requirements to Shop leaders and shop team members. Take an active role in troubleshooting and execution when teams are understaffed or facing other challenges.Performance Review: Participate in monthly P&L reviews, identifying both areas for improvement and new opportunities for revenue growth or operational efficiencies.Additional Responsibilities:
Brand Ambassador: Always uphold the brand’s image and values, whether interacting with clients or team members.Community Support: Assist in community events that the restaurant or the base team is engaged in.Flexibility: Availability for weekend and evening work may be required to meet business needs.Qualifications:
Solid background in customer service, preferably in the catering or foodservice industry.Reliable and consistently punctual.Demonstrated resourcefulness and proactive problem-solving skills.Flexibility to work weekends and outside standard business hours as needed.Strong ability to communicate effectively with both clients and team members.Experience in a sales-focused role is beneficial.Benefits:
Compensation: Base $50,000 - $55,000Annual Bonus: $3000 (paid quarterly) (bonus based on achieving company-wide sales metrics)Commission: 2% of catering sales at assigned shops, does not include third party orders (Eligible after 30 days of hire) Paid out at end of period, dates will vary based on payroll dates.15 days PTO annuallyHealth Benefits that include company contribution (Medical, Dental, Vision)Access to wages before payday
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