DESCRIPTION
This position is responsible for all aspects of the credentialing, re-credentialing and privileging processes for all providers who provide patient care at Guidance Center of Lea County, Inc. Responsible for ensuring providers are credentialed, appointed, and privileged with health plans, MCOs and patient care facilities. Maintain up-to-date data for each provider in credentialing databases and online systems; ensure timely renewal of licenses and certifications. This position will work closely with management and GCLC employees to ensure timely and accurate submission of insurance claims as well as to facilitate effective follow-up and receipting of insurance claims.
JOB DUTIES
Responsible for ensuring providers are credentialed, appointed, and privileged with health plans, MCOs and patient care facilities; monitors applications and follows-up as needed. Maintain up-to-date data for each provider in credentialing databases and online systems; ensure timely renewal of licenses and certifications. Maintains copies of current state licenses, certificates, malpractice coverage and any other required credentialing documents for all providers. Sets up and maintains provider information in online credentialing databases and system.Tracks license, certification, MCO and professional liability expirations for all providers to ensure timely renewals.Ensures practice addresses are current with health plans, agencies, and other entities.Maintains knowledge of current health plan and agency requirements for credentialing providers. Audits health plan directories for current and accurate provider information. Process and submit claims to multiple payors.Ensure all claims are submitted daily with a goal of zero errors.Timely follow up on insurance claim status.Respond to inquiries by insurance companies.Read and interpret EOB (Explanation of Benefits).Manage denied claims inventory.Function as back-up for other billing needs and other duties, as necessary.Maintains confidentiality of provider information. Provides credentialing and privileging verifications. Performs other duties as assigned.QUALIFICATIONS AND EXPERIENCE
REQUIRED
High School diploma or high school equivalentProficient use of Microsoft Office applications (Word and Excel) and internet resources. Ability to organize and prioritize work while managing multiple priorities. Excellent verbal and written communication skills including letters, memos, and emails. Ability to research and analyze data. Excellent attention to detail and ability to multitask.Ability to work independently with minimal supervision. Ability to establish and maintain effective working relationships with providers, management, staff, and contacts outside the organization.PREFERRED
Prior medical claim billing experienceKnowledge of medical terminology Knowledge and understanding of the credentialing process. Experience in CPT and ICD-10 coding.Experience in filing claim appeals with insurance companies to ensure maximum reimbursement.Bilingual (English/Spanish) preferred, but not required.PHYSICAL REQUIREMENTS
Prolonged periods of sitting at a desk and working on a computer.Must be able to lift up to 15 pounds at times.CONDITIONS OF WORK:
Hiring and promotion will be accomplished in compliance with Guidance Center's Personnel Policies and Procedures. This position is non-exempt under the Fair Labor Standards Act. Requires a minimum 40 hours per week. Hours and/or days may vary according to need. Overtime (time and 1/2) will be paid for hours worked in excess of 40 hours per week. Travel is required of employees for delivery of services, training, or conferences. Personal transportation is mandatory.
Guidance Center of Lea County, Inc. is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
Read LessDESCRIPTION
Under the direct supervision of the CBPIR Program Manager. Will provide intensive home-based services to families in order to reduce the occurrence of child abuse and neglect through the Community Based Prevention, Intervention and Reunification Program (CBPIR).
DUTIES AND RESPONSIBILITIES
Provide trauma-informed family assessments, develop family service plans, facilitate parenting programs and make referrals to supportive community services.Monitor family engagement, risk factors, and protective factors on an ongoing basis.Conduct home visits based on the Tiered Case Management Model.Respond to referrals and produce required documentation for each case within required timeframe.Comply with all CYFD regulations regarding Incident Reporting.Maintain effective communication and sensitivity to program deadlines. Staff all cases with the CBPIR Program Manager.Facilitate access to services for clients in the areas of medical, social, educational, vocational, legal, and therapeutic care.Interview, assess and stratify level of risk of referrals for the purpose of facilitating placement and providing services.Develop and implement plan of care for each client.Monitor and evaluate the provision of client services on an ongoing basis.Provide advocacy and referral services on behalf of clients.Provide family support referrals.Provide safety and risk assessment services for clients.Provide substance abuse treatment referral services.Receive certification in selected Parenting Curriculum for the program.Be proficient in the Tiered Level Case Management system.Provide crisis intervention services.Provide life skills, parenting, and conflict management training.Provide follow-up services for all clients discharged from the program.Maintain comprehensive client records and generate reports as required.Other duties as assigned by the CBPIR Program Manager or Director of Community Services.QUALIFICATIONS
Required
Bachelor's Degree in Social Work, Education, Counseling, Psychology, Sociology, Criminal Justice, Family Studies, or a related field.Education waiver may be granted for an individual with high school diploma (or high school equivalent) with extensive experience with the target population.Two (2) years of any combination of experience including working with communities on health or social service related matters, social work/case management experience, behavioral health and/or health care.CYFD may grant a waiver for an individual with high school diploma (or high school equivalent) with extensive experience with the target population.Required to attend in-service training sessions designed to provide training in accordance with GCLC, DOH and Medicaid Standards. Must be able to pass Criminal Records Check and receive CYFD Clearance.Maintain a valid and unrestricted NM Driver’s License.Must be able to use personal vehicle over course of employment.Maintain valid and sufficient personal automobile insurance. Must pass and maintain a Driving Record clearance in accordance with GCLC policies and procedures.Preferred
Previous work providing in-home or community-based mental health or case management services.Experience with medically integrated mental health services.Demonstrated interest in rural and community health.Fluency in English and Spanish, both verbal and written.LEVEL AND DEGREE OF SUPERVISION
Supervised by the CBPIR Program Manager with clinical supervision provided by the Director of Community Services. Supervision includes two hours per month clinical supervision, participation in monthly general staff meetings, monthly staffing with CYFD and Guidance Center of Lea County staff with inclusion of others, as needed.
PHYSICAL REQUIREMENTS
Prolonged periods of sitting at a desk and working on a computer.Must be able to lift up to 15 pounds at times. Hearing and vision abilities within normal range (corrected) to drive safely and to observe and communicate with passengers.Must be able to assist passengers when needed. Read LessDESCRIPTION
Residential Treatment Assistants (RTA) are primarily responsible for the care and supervision of youth residents in all facets (including physical, mental, emotional, and social well-being) of their daily lives. Residential Treatment Assistants are also responsible for implementing assigned treatment services, maintaining accurate documentation of services, and ensuring that the daily routine of the facility is upheld.
DUTIES AND RESPONSIBILITIES
Responsible for daily supervision of residents and being always aware of their whereabouts. Responsible for assisting in assuring that all client needs are directly met. Primary responsibility for coverage of the home on a rotating 24-hour basis. Provide transportation of residents to scheduled activities and as directed by Director of Clinical Services or the Operations Supervisor for Residential Services.Participate in and oversee meal preparation, performance of daily chores and other routine chores the residents are required to perform, which could require long periods of standing. Responsible for documentation of any significant incident (positive or negative) in the resident’s file prior to change in shift. Obtain emergency assistance as needed.Daily maintenance to ensure records are complete and accurate, incident reports, daily staff logs/vehicle logs and reading assigned logs daily. Answering and logging all telephone calls in a professional manner. Ensure that bedroom checks, self-harm checks, drug tests, etc. are completed per program procedures.Responsible for the implementation of a disciplinary concept based on the theory of natural and logical consequences (no corporal punishment is allowed) as directed by the Director of Clinical Services or the Operations Supervisor for Residential Services.Must have the ability to assess and utilize community resources. The personal characteristics and temperament suited to working with, caring for, and earning the respect of children and/or adolescents. Maintain strict confidentiality of all client identities, records, and information.All other duties as assigned by the Humphrey House Program Manager and Director of Clinical Services.QUALIFICATIONS
Must be at least 21 years old. High School graduate or General Educational Development (GED) test. Must obtain CPR and Basic Life Saving Techniques. Must pass CYFD/FBI fingerprint clearance check to maintain employment. Must have a valid driver’s license. Must pass and maintain a Driving Record clearance in accordance with GCLC policies and procedures. Bilingual (English/Spanish) both verbal and written is preferred, but not required.PHYSICAL REQUIREMENTS
Prolonged periods of sitting at a desk and working on a computer. May be required to stand for prolonged periods of time, climb stairs, and perform strenuous activity.Physically able to perform Crisis Prevention Intervention (CPI) techniques to include physically controlling residents. Must be able to lift and push up to 50 pounds at times.Hearing and vision abilities within normal range (corrected) to drive safely and to observe and communicate with passengers.Must be able to assist passengers when needed. Read LessDESCRIPTION
This position provides non-clinical, evidence-based peer support services, serves as a member advocate, shares coping skills, and provides recovery information for members. This position performs a wide range of tasks designed to assist members in regaining control over their own lives through individual recovery planning, wellness self-management, and strengthening resilience to improve personal health outcomes. This position will demonstrate competency in recovery, resiliency, and wellness practices.
RESPONSIBILITIES:
Provides peer support to members with mental health and substance use conditions identified as needing intensive wellness support and recovery-oriented interventions.Utilizes the 8 dimensions of wellness to help members identify their social determinants of health needs, determine their whole health goals and objectives in order to address mental health, substance use and physical health conditions.Guides members in identifying their options and participating in all decisions related to establishing and achieving their recovery goals including functioning as a member of their treatment/recovery support team.Guides members in developing problem-solving skills so that they can respond to challenges that may arise in their recovery process.Implements strategies to help members keep important follow-up appointments by identifying barriers and obstacles and collaborating to find solutions.Engages members in inpatient settings to facilitate post-crisis planning, assist with transitions from different treatment settings and navigating multiple systems.Facilitates community participation/inclusion for members by encouraging the exploration and pursuit of community roles.Performs ongoing interventions to engage members in traditional and nontraditional health services and supports, as well as community and social support networks including community-based peer, parent, and family support services.Strategically shares their lived experience to inspire hope, empowerment, and positive action.Implements, coordinates, and monitors strategies for members and families to improve health and quality of life outcomes.Acts as an advocate for member’s needs by identifying and addressing gaps in services and supports.Educates providers, supporting staff, members, and families on resiliency and recovery principles, strategies, and tools.Facilitates a team approach to member care.Documents all interactions according to company standards. Maintains professional responsibility to maximize supervision, respond appropriately to personal stressors that impact ability to perform job duties, and recognize crisis situations or risks to the member’s safety and respond appropriately.Travels to meet members within the community.Other duties as assigned.ABILITIES AND SKILLS
Ability to make decisions that require significant analysis of solutions, and quick, original, and independent thinking.Ability to determine appropriate courses of action in complex situations that may not be addressed by existing policies or protocols. Knowledge of local mental health, substance use, and community systems; wellness strategies, resiliency and recovery principles, practices, and tools. Strong interpersonal and organizational skills and effective verbal and written communication skills.Ability to represent strengths and needs of members in clinical settings.Ability to perform medium to heavy duty activities.Ability to summarize and document findings and maintain complete and accurate records.Must have the ability to assess and utilize community resources. Must be able to work effectively, independently and in a team, and prioritize in a fast-paced environment to meet the demands of the organization.QUALIFICATIONS
Minimum
High school diploma or high school equivalentMust be at least 21 years old.Must be a self-identified person in recovery who is a current or former user of mental health/substance use services and can relate to others who are now using those services.Must have or be able to obtain certification – Certified Peer Support Worker (CPSW), Certified Youth Peer Support Worker, Y – as required by the state, within one year of hire.Minimum training requirements include twenty (20) hours of documented training and/or continuing education within the first 90 days of employment and maintain twenty (20) hours of continuing education annually.Must obtain CPR – First Aid and Crisis Prevention Intervention (CPI) certification within the first 30 days of employment. Maintain a valid and unrestricted NM Driver’s LicenseMust be able to use personal vehicle over course of employment.Maintain valid and sufficient personal automobile insurance. Must pass FBI fingerprint clearance check to maintain employment. Must pass and maintain a Driving Record clearance in accordance with GCLC policies and procedures.Preferred
Previous work providing in-home or community-based mental health or case management services.Experience with medically integrated mental health services.Demonstrated interest in rural and community health.Fluency in English and Spanish, both verbal and written. Read LessDESCRIPTION
Responsible for general, routine custodial duties, to include dusting, mopping, vacuuming, cleaning restrooms, and restocking paper and soap supplies. Conduct daily cleaning to keep facilities operational and professionally presentable.
DUTIES AND RESPONSIBILITIES
Performs cleaning functions specific to the assigned buildings and/or based on seasonal/project requirements.Performs routine maintenance to custodial equipment and supplies.Empties trash receptacles, disposes trash into compactors and/or dumpsters, and bags trash for proper disposal.Ensures proper care in the use and maintenance of equipment and supplies; promotes continuous improvement of workplace safety and environmental practices.Replenish all supplies as needed. Unlocks doors, ensuring doors are locked after cleaning areas.Reports needs and concerns to appropriate staff, which may include submitting or recommending work orders and checking supply levels.May provide vendors with access to areas for cleaning and may answer basic questions. May report issues with vendors to supervisor.May assist or perform minor maintenance, such as replacing light bulbs, adjusting furniture, or other similar activities.Kitchen: Wash dishes, clean microwave and refrigerator, clean sink, wipe down counters and cabinets, wall areas, light switches, water dispensers, mirrors, and glass. Restock area with coffee, paper goods, sugar, creamer. Get case of copy paper out as needed.Bathrooms: Clean mirrors, lavatories, walls, light switches, door facings, toilets.Trash: Gather trash from all offices, bathrooms (including depository in the women’s restroom), kitchen, and around property.Mop: All tiled areas to include restrooms, kitchen, and lobby area.Dust: Light fixtures, ceiling edges, tops of doors and doors, corners, baseboards, and furniture.Vacuum: Buildings as needed. Maintain confidentiality for all information regarding clients, staff, physicians, and GCLC obtained as a result of employment at GCLC. Performs miscellaneous job-related duties as assigned by the supervisor, Chief Financial Officer and/or Chief Executive Officer.QUALIFICATIONS
High School diploma or GED required. Preference given to applicant with experience in janitorial work. Must be able to operate standard cleaning equipment (vacuums, carpet cleaners, etc.). Must pass CYFD/FBI fingerprint clearance check to maintain employment. Must have a valid driver’s license. Must be at least 21 years old.Must pass and maintain a Driving Record clearance in accordance with GCLC policies and procedures. Bilingual (English/Spanish) is preferred, but not required.SKILLS AND ABILITIES
Ability to understand verbal instructions.Ability to understand and follow safety procedures.Ability to operate vacuums and other related equipment.Ability to safely use cleaning equipment and supplies.Ability to use hand and power tools applicable to trade.Ability to lift and manipulate heavy objects.Ability to read, understand, follow, and enforce safety procedures.Ability to understand written and verbal communications.PHYSICAL REQUIREMENTS
Physical work is a primary part of job.Requires heavy physical work; heavy lifting, pushing, or pulling required of objects up to 50 pounds. Work environment involves some exposure to hazards or physical risks, which require following basic safety precautions.Work may involve moderate exposure to unusual elements, such as extreme temperatures, dirt, dust, fumes, smoke, unpleasant odors, and/or loud noises.Hearing and vision abilities within normal range (corrected) to drive safely and to observe and communicate with passengers.Must be able to assist passengers when needed. Read LessJob Summary
The primary goal of the Health Equity and Social Connectedness for Older Adults Program is to serve clients of the Older Americans Act (OAA) programs, with an emphasis on rural and semirural populations, to promote healthy aging in New Mexico by developing and implementing Social Drivers of Health (SDOH) interventions and increasing access to resources for improved health equity and wellbeing. Through this program, adults who are at least 55 years of age will receive comprehensive and culturally inclusive services to improve SDOH adversity among individual clients and throughout the community.
Duties
The Community Health Worker (CHW) will serve clients by assessing and identifying social needs and providing individualized navigation to services and resources for addressing SDOH adversity. CHWs also provide digital literacy training and home visits. CHWs provide services, support, and resources for improving SDOH adversity among Older Adults by engaging directly with clients at community events, scheduled appointments, or through home visits.
Responsibilities
Responsible for establishing trusting relationships with patients and their families while providing general support and encouragement.Provide interventions to improve SDOH adversity among Older Adults through client services such as advocacy, navigation and enrollment, education, health services, and social-emotional support.Follow program model for identifying eligible clients, assessing client needs, and determining the intervention plan to meet client needs.Build awareness of the program through outreach, building rapport within the community.Develop relationships with county health councils and tribal health councils. Provide Digital Literacy and Internet Use training to older adults via group and individual sessions, as necessary.Provide home visits for clients in accordance with “Home Visit” protocols and applicable guidelines as required by the Partner Organization.Attend regularly scheduled meetings to ensure feasible caseload management, provide intervention and caseload reports, and follow-up on identified resource gaps.Handle client interactions and information in a HIPAA compliant manner.Complete data entry and maintain accurate records and reports for monthly evaluation submission.Communicate with site supervisor and/or Program Clinical Supervisor and/or Program Manager when the need for additional/urgent support is identified.Maintain regular contact with Program Clinical Supervisor and Program Manager to ensure necessary clinical and personal support for complex cases.Maintain regularly scheduled, publicized on-site hours as determined by client needs and in cooperation with Partner Organization.Follow-up with patients via phone calls, home visits, and visits to other settings where patients can be found. Be knowledgeable about community resources appropriate to needs of patients/families. Act as a patient advocate and liaison between the patient/family and community service agencies. Record patient care management information in the electronic medical record and other software no later than 24 hours after patient contact. Attend regular staff meetings, trainings and other meetings as requested.Other duties as assigned.Qualifications
Minimum
High School Diploma or its equivalent.Successful completion of a Community Health Worker formal training program. Complete the required certification and training specific to serving Older Adults as required by the Older Adults Program.Must be computer literate to effectively maintain compliance with all standards and requirements.Professional communication skills, such as listening well, and using language appropriately.Must pass required background checks and drug screenings.Maintain confidentiality and discretion as a rule.Meet specified deadlines and manage time effectively.Maintain a valid and unrestricted NM Driver’s License.Must be able to use personal vehicle over course of employment.Maintain valid and sufficient personal automobile insurance.Preferred
Previous work providing in-home or community-based mental health or case management services.Knowledge of some medical terminology preferred. Experience with medically integrated mental health services.Demonstrated interest in rural and community health.Fluency in English and Spanish, both verbal and written.Level and Degree of Supervision
Supervised by the Program Supervisor with clinical supervision provided by the Director of Community Services. Supervision includes two hours per month clinical supervision, participation in monthly general staff meetings, community partner meetings, and Guidance Center of Lea County staff with inclusion of others, as needed.
Physical Requirements
Prolonged periods of sitting at a desk and working on a computer.Must be able to lift up to 15 pounds at times.Hearing and vision abilities within normal range (corrected) to drive safely and to observe and communicate with passengers.Must be able to assist passengers when needed.Conditions of Work
Hiring and promotion will be accomplished in compliance with the Guidance Center of Lea County’s Personnel Policies and Procedures. This position is non-exempt under the Fair Labor Standards Act and requires a minimum of 40 hours per week. Hours and/or days may vary according to need. Overtime (time and ½) will be paid for hours worked in excess of 40 hours per week. Travel is required of employees for delivery of services, trainings, or conferences. Personal transportation is necessary.
Guidance Center of Lea County, Inc. is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
Read LessDESCRIPTION
Under the direct supervision of the CBPIR Program Manager. Will provide intensive home-based services to families in order to reduce the occurrence of child abuse and neglect through the Community Based Prevention, Intervention and Reunification Program (CBPIR).
DUTIES AND RESPONSIBILITIES
Provide trauma-informed family assessments, develop family service plans, facilitate parenting programs and make referrals to supportive community services.Monitor family engagement, risk factors, and protective factors on an ongoing basis.Conduct home visits based on the Tiered Case Management Model.Respond to referrals and produce required documentation for each case within required timeframe.Comply with all CYFD regulations regarding Incident Reporting.Maintain effective communication and sensitivity to program deadlines. Staff all cases with the CBPIR Program Manager.Facilitate access to services for clients in the areas of medical, social, educational, vocational, legal, and therapeutic care.Interview, assess and stratify level of risk of referrals for the purpose of facilitating placement and providing services.Develop and implement plan of care for each client.Monitor and evaluate the provision of client services on an ongoing basis.Provide advocacy and referral services on behalf of clients.Provide family support referrals.Provide safety and risk assessment services for clients.Provide substance abuse treatment referral services.Receive certification in selected Parenting Curriculum for the program.Be proficient in the Tiered Level Case Management system.Provide crisis intervention services.Provide life skills, parenting, and conflict management training.Provide follow-up services for all clients discharged from the program.Maintain comprehensive client records and generate reports as required.Other duties as assigned by the CBPIR Program Manager or Director of Community Services.QUALIFICATIONS
Required
Bachelor's Degree in Social Work, Education, Counseling, Psychology, Sociology, Criminal Justice, Family Studies, or a related field.Education waiver may be granted for an individual with high school diploma (or high school equivalent) with extensive experience with the target population.Two (2) years of any combination of experience including working with communities on health or social service related matters, social work/case management experience, behavioral health and/or health care.CYFD may grant a waiver for an individual with high school diploma (or high school equivalent) with extensive experience with the target population.Required to attend in-service training sessions designed to provide training in accordance with GCLC, DOH and Medicaid Standards. Must be able to pass Criminal Records Check and receive CYFD Clearance.Maintain a valid and unrestricted NM Driver’s License.Must be able to use personal vehicle over course of employment.Maintain valid and sufficient personal automobile insurance. Must pass and maintain a Driving Record clearance in accordance with GCLC policies and procedures.Preferred
Previous work providing in-home or community-based mental health or case management services.Experience with medically integrated mental health services.Demonstrated interest in rural and community health.Fluency in English and Spanish, both verbal and written.LEVEL AND DEGREE OF SUPERVISION
Supervised by the CBPIR Program Manager with clinical supervision provided by the Director of Community Services. Supervision includes two hours per month clinical supervision, participation in monthly general staff meetings, monthly staffing with CYFD and Guidance Center of Lea County staff with inclusion of others, as needed.
PHYSICAL REQUIREMENTS
Prolonged periods of sitting at a desk and working on a computer.Must be able to lift up to 15 pounds at times. Hearing and vision abilities within normal range (corrected) to drive safely and to observe and communicate with passengers.Must be able to assist passengers when needed. Read LessThe Behavior Technician position is imperative to the ABA program. Our clients’ treatment plans are carried out by the BT on a daily basis, and consistency within the treatment plans is critical, as well as time management. The Behavior Technician is responsible for upholding the highest quality of care. A desire to work with children is essential. The ideal candidate would be patient and open-minded, with a hard-working personality.
Responsibilities:
Provide direct ABA therapy to children 5 years of age and under with or at risk for a diagnosis of ASD including assessments, skills acquisition plans, and behavior reduction plans, as directed by the BCBA or Interim ABA provider / supervisor (therapy may be provided in clinic, home, or community setting as client' s needs dictate)Focus on changing the child's behavior by observing and measuring the behavior in real life environments.Implement learning programs (communication, self-help, and play skills) as written and instructed by the BCBA.Gather behavioral data to track progress in reaching behavioral objectives identified in the behavior plan and periodically modify the plan, under the supervision of the BCBA, to adapt to the child's response to the intervention.Incorporate parent training so family members/caregivers can teach and support skills during typical family activities.Properly report all critical incidents and safety concerns regarding persons receiving services.Ensure that documentation is completed in a timely manner and in accordance with established organizational procedures.Model and promote good communication, customer service, and positive representation of the organization to clients, customers, referral sources and the public.Clinical and Administrative tasks (including but not limited to recording data during sessions, completing session progress notes, graphing session data, preparation of materials, keeping client binder up to date)Attend and participate in all mandatory training and refresher trainings.Including but not limited in training in ABA required to become a Registered Behavior Technician RBT®, Cardiopulmonary Resuscitation -CPR, Crisis Prevention Intervention - CPI, and Autism Spectrum Disorder -ASD.Attend and participate in weekly clinical management and supervision with BCBA, Interim ABA provider, and/or Director of Autism Clinic.Communicates confidentially and professionally with clients, families, team members, and supervisors.Behavior Technician/Registered Behavior Technician is required to practice ethical responsibility in all functions of their position.Maintain client confidentiality, protect and respect the well-being of the client.Effectively responds to and manages crisis situations which may include client physical aggression.Other responsibilities as requested by the BCBAs and/or Director of ABA Services.Minimum Qualifications:
Must be at least 18 years of age with a high school diploma or equivalent is required.Prior experience with the scope of work or target market is preferred but not required.Have strong written and verbal communication skills.Enjoy interacting with children, display patience, have high-energy and a positive attitude.Be highly motivated and self-directed.Physical requirements:
The position requires the behavior technician to be physically ambulatory and active (easily and quickly transition from floor play to walking with client; able to run with client).Push, pull, bend, stoop, crawl, walk, reach, lift, climb stairs, and run without assistance when applicable to the environment.Lift from 30 to 50 pounds occasionally when working with client. Read LessDESCRIPTION
The Substance Abuse Counselor will provide counsel and support to patients suffering from drug or alcohol dependency, educate families in the best ways to help in the recovery process, and work with both inpatient clients and those participating in outpatient programs.
DUTIES AND RESPONSIBILITIES
Meets with clients to obtain personal information and medical histories and consults with other professionals to get a clear picture of the patient's status and extent of problems.Designs a program of treatment and rehabilitation tailored to patient's individual situation based on knowledge of alcohol and drug dependency and counseling and treatment methods.Uses a combination of individual and group counseling sessions to help clients and observes their attitudes and readiness to accept help and guidance.Meets with family members to educate them on the roles they can play in the recovery process.Educates patients about community-based organizations such as Alcoholics Anonymous and social and employment services that may help restore them to productive roles in the community.Maintains case histories and progress reports. Modifies treatment programs based on observation.Assists patients with coping with family problems and recommends appropriate social services as support for the entire family unit.All other duties as assigned by the Director of Clinical Services.LEVEL AND DEGREE OF SUPERVISION
Supervised by the Clinical Services Program Manager. Supervision includes two hours per week clinical supervision, participation in monthly general staff meetings, and support staff team meetings.
QUALIFICATIONS
Required
Associate’s degree in Social Work, Psychology, Counseling, Marriage and Family Counseling, or other Behavioral Health related field.Current licensure in New Mexico as a Licensed Substance Abuse Associate (LSAA).At least two years of experience working with drug or alcohol abusers under close supervision.Employee is responsible for obtaining continuing education to maintain appropriate licensure. Must pass NMCYFD fingerprint clearance check to maintain employment. Maintain a valid and unrestricted NM Driver’s LicenseMust be able to use personal vehicle over course of employment.Maintain valid and sufficient personal automobile insurance. Must pass and maintain a Driving Record clearance in accordance with GCLC policies and procedures.Preferred
Bachelor’s degree in Social Work, Psychology, Counseling, Marriage and Family Counseling, or other Behavioral Health related field.Bilingual (English/Spanish) both verbal and written is preferred, but not required.SKILLS AND ABILITIES
Knowledge of family systems model and various treatment modalities is mandatory. Empathetic manner to deal with clients who may have multiple problems.PHYSICAL REQUIREMENTS
Prolonged periods of sitting at a desk and working on a computer.Must be able to lift up to 15 pounds at times. Read LessPOSITION SUMMARY
CareLink NM is a Medicaid-funded care coordination program. CareLink is intended to enhance integration and coordination of primary care, behavioral health care, acute care, and long-term care services for individuals with a serious mental illness diagnosis along with a chronic physical health diagnosis.
CareLink NM services include comprehensive needs assessment and individualized care plan; care coordination; prevention, health promotion, and disease management; comprehensive transitional care; individual and family support service; and referrals to community and social support services.
RESPONSIBILITIES
Carry a minimum caseload of 80 individuals at a time.Complete a monthly billable encounter with at least 90% of assigned caseload.Contact eligible individuals to provide education and orientation about CareLink services and obtain and document the individuals’ decisions about opting-in to CareLink.Conduct Comprehensive Needs Assessment (CNA).Create an integrated service plan based on the CNA with the enrolled individual.Create crisis and disaster plans with enrolled individuals.Conduct a minimum of one encounter per month per client that supports the individual’s progress towards service plan goals.Perform all care coordination activities as needed.Maintain clear, concise, and timely documentation adhering to all policies and procedures.Document client interactions and encounters in the GCLC electronic health record, the State of New Mexico’s NMSTAR system, and internal spreadsheets.Maintain all client charts following the CareLink Policy Manual and GCLC requirements.Function as the hub for the individual’s care team developed in collaboration with the individual, their natural supports, and as informed by the CNA.Engage natural supports and community resources to assist in overcoming barriers to engagement or access to care.Engage and collaborate with all integrated care team members and conduct team meetings as necessary to make sure client’s medical and mental health needs are understood by all team members.Understand and maintain HIPAA and 42CFR Part 2 confidentiality standards.Participate in all mental health department training and supervision.Be proficient in all aspects of the CareLink Policy Manual and additional program-related requirements.Perform other duties as assigned.QUALIFICATIONS
Minimum
Bachelor's Degree in Social Work, Education, Counseling, Psychology, Sociology, Criminal Justice, Family Studies, or a related field.With two years of relevant experience in behavioral healthcare; orHold Licensure as Behavioral Health practitioner (e.g. Social Worker, Counselor, Marriage, and Family Therapist); orRegistered NurseMust pass required background checks and drug screenings.Commitment to the highest ethical standards of the profession.Maintains confidentiality and discretion as a rule.Meets specified deadlines and manages time effectively.Exhibits skills in comprehending, interpreting, and completing delegated tasks efficiently, and ask questions when something is not understood.Self-starter: must have the ability to work independently and follow-up on all work assignments given by the CareLink Supervisor or the Director of Community Services.Ability to multi-task, prioritize and work under pressure without losing sight of objectives.Exemplary organizational skills.Must be computer literate to effectively maintain compliance with all standards and requirements.Professional communication skills in a timely manner (24 hours or less).Respond all emails and correspondence (voice messages, telephone encounters and messages). Keep CareLink Supervisor or the Director of Community Services informed of CLNM member’s changes in both physical and mental health status, urgent issues, and questions about confidentiality.Maintain a valid and unrestricted NM Driver’s License.Must be able to use personal vehicle over course of employment.Maintain valid and sufficient personal automobile insurance.Preferred
Previous work providing in-home or community-based mental health or case management services.Experience with medically integrated mental health services.Demonstrated interest in rural and community health.Fluency in English and Spanish, both verbal and written. Read Less