Established in 2022, Guardz rapidly emerged as a noteworthy player in the cybersecurity sphere, securing $85M in funding and rallying a dedicated team of 100 industry professionals. Our vision is to foster a safer digital landscape for small and medium businesses across the globe. To this end, we introduced our comprehensive all-in-one Secure & Insure platform, and continue to grow and expand our team, our partnerships and our revenue.
Customer Success at Guardz is being rebuilt around AI, data, and digital-first engagement, and this role sits at the center of that shift. Playbooks are still being written and automation is actively being developed, so we're looking for someone who takes action without waiting for perfect structure - sharp, curious, accountable, and energized by building. You'll own a portfolio of MSP accounts end-to-end and be measured on retention, adoption, time-to-value, and expansion.
Responsibilities:
Own a portfolio of MSP accounts from post-sales handoff through onboarding, adoption, renewal, and expansion.Lead onboarding, adoption check-ins, business reviews, and renewals with clear agendas and documented next steps.Guide new partners to first value and monitor adoption to catch risk before it affects renewals.Use health scores, usage data, and AI-generated insights to prioritize outreach and own resolution plans for at-risk accounts.Identify and qualify expansion opportunities, leading upsell conversations in partnership with Sales.Pilot AI-enabled CS workflows and help build the playbooks and processes that scale the team.
Requirements:
Preferred Qualifications:
Experience with MSPs, MSSPs, channel partners, or technology resellers.Hands-on use of AI tools as part of a CS workflow (Claude a plus).Familiarity with customer success platforms such as Totango, ChurnZero, or Gainsight.Comfort with health scoring, churn-risk analysis, and customer journey mapping. Read LessEstablished in 2022, Guardz rapidly emerged as a noteworthy player in the cybersecurity sphere, securing $85M in funding and rallying a dedicated team of 100 industry professionals. Our vision is to foster a safer digital landscape for small and medium businesses across the globe. To this end, we introduced our comprehensive all-in-one Secure & Insure platform, and continue to grow and expand our team, our partnerships and our revenue.
We are seeking a motivated and organized Field Marketing Manager (Events) to join our Business Development (GTM) team. This role is responsible for coordinating and executing events, conferences, and conventions that directly support our go-to-market strategy. The role will work closely with business development, marketing, partnerships, and sales teams to drive pipeline growth, strengthen industry relationships, and amplify Guardz's presence in the cybersecurity ecosystem.
This is a great opportunity for someone who is creative, detail-oriented, proactive, and excited to make a measurable impact on revenue through strategic events.
Responsibilities:
Plan and manage Guardz's participation in industry conferences, trade shows, partner summits, and customer-facing events.Own event logistics end-to-end: booth design, vendor coordination, shipments, promotional materials, and on-site execution.Partner with Business Development and Sales to align event strategy with GTM goals, including pipeline creation, lead capture, and account engagement.Own In-event activities to drive brand presence, sales opportunities and prospect capturing. Support business development initiatives such as executive dinners, roadshows, and regional field events.Coordinate with marketing for pre-event and post-event campaigns (registrations, follow-ups, content distribution).Track, report, and analyze event ROI, including lead quality, pipeline impact, and partner engagement.Maintain an updated calendar of events, deadlines, and deliverables.Requirements:
2–4 years of experience in event coordination, business development support, or field/partner marketing within the MSP industry.Proven experience managing professional events with measurable business impact.Strong project management and multitasking skills.Excellent interpersonal skills with the ability to engage partners, customers, and executives confidently.Familiarity with CRM and lead management systems (e.g., Salesforce, HubSpot) is a plus.Familiarity with MSP industrySelf motivated, passionate; a team player who strives for success. Read LessEstablished in 2022, Guardz rapidly emerged as a noteworthy player in the cybersecurity sphere, securing $85M in funding and rallying a dedicated team of 100 industry professionals. Our vision is to foster a safer digital landscape for small and medium businesses across the globe. To this end, we introduced our comprehensive all-in-one Secure & Insure platform, and continue to grow and expand our team, our partnerships and our revenue.
We are seeking an ambitious and impact-driven BDR with a focus on (MSPs) who shares our passion for making cybersecurity accessible to small and growing businesses. Guardz is disrupting the way Managed Service Providers protect their small business clients, and we are looking for a collaborative individual with a strong hunting mentality, who can help us achieve it.
Join our mission at Guardz and become a key factor in our company's growth!
Responsibilities:
Qualify, research, engage, and reach out to outbound prospects while delivering value propositions.Proactively advance prospects through the critical early stages of the sales cycle.Experience in building sequences for outbound.Work closely with Sales Managers to execute smooth sales pipeline transitions.Cross-department collaboration daily to achieve the team's goals.Accurately manage and track lead records using HubSpot CRM and Outreach platform.Display self-discipline, strong time management, and prioritization skills and focus on managing an intense and high volume of business effectively.Become an expert on Guardz' platform and various tools to empower MSPs.Achieve monthly and quarterly goals, along with productivity levels as defined by the marketing team leadership.Requirements:
1-2 years of experience in B2B Technology Sales, Sales Development, or Inside Sales experience.Excellent interpersonal skills and ability to lead and influence others by example.Excellent working knowledge of inbound practices, CRM technologies (specifically HubSpot), and tools used in the sales cycle.Exemplify the ability to articulate value propositions of the product to senior and director-level executives, as well as conduct customer calls and meetings.Excellent verbal and written communication skills.Ability to collaborate effectively with all levels of the organization, including sales, marketing, product, and engineering.Self motivated, passionate; a team player who strives for success.Miami based (hybrid). Read Less