Guam Windward Memorial (“GWM”) is dedicated to creating a peaceful, dignified resting place for our loved ones while providing compassionate, professional service to the families of Guam.
We are seeking a part-time Administrative & Sales Coordinator who can support both office operations and client-facing services. In this role, you will assist families in navigating important decisions while also ensuring the day-to-day administrative and operational needs of the business are met.
This position is ideal for someone who is people-centered, organized, and adaptable, with the ability to balance empathy with efficiency.
Key Responsibilities (Blended Admin + Sales)Guide and support families with at-need and pre-need arrangements by providing clear, compassionate options based on their preferencesAssist with burial and cremation services, including memorial markers, monuments, urns, and related selectionsSupport walk-in clients, inquiries, and follow-ups with professionalism and careMaintain and update client accounts, records, and documentation accurately and timelyCoordinate services, scheduling, and internal communication with operations and grounds teamsAssist with payment processing and collaborate with accounting on account updatesParticipate in marketing efforts, community outreach, and events to promote GWM servicesConduct outreach efforts, including canvassing and client follow-ups, to build relationships and generate interestComplete all required documentation thoroughly, including interment verification proceduresAssist with general office operations and additional duties as needed to support both clients and teamWhat We’re Looking For (Competencies)Strong communication skills (verbal and written)Excellent interpersonal and customer service abilitiesHigh level of empathy, professionalism, and emotional intelligenceStrong time management and ability to handle multiple prioritiesDetail-oriented with a high level of accuracy and accountabilityComfortable using Microsoft Office and basic systems (CRM experience is a plus)Ability to follow direction while also taking initiativeAbility to interact respectfully and compassionately with families, guests, and visitorsSales mindset with confidence in building relationships and guiding decisionsHigh integrity, discretion, and professionalismValid Guam Driver’s License requiredPrior experience in customer service, administrative support, or sales preferredWork Environment & SchedulePart-Time position with flexible scheduling needsPrimarily office-based with occasional time spent on-site supporting services and operationsMay require occasional evenings or weekends for services or eventsPhysical RequirementsAbility to stand, walk, and move between office and grounds as neededAbility to lift up to 15 lbs for event or service setupAbility to bend, reach, and assist with light operational tasks such as marking property linesOur CommitmentGWM is committed to providing a respectful, inclusive, and professional work environment. All qualified applicants will receive consideration in accordance with applicable employment laws.
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