To provide exceptional dining room service by coordinating the guests’ experience in order to ensure the accurate and timely delivery of orders in a comfortable atmosphere. The server works under the Front of the House Manager’s general direction. The server is responsible for accurately taking, processing, and serving dining room guests’ orders.
Essential Duties:
Greet and assist guests in a prompt, friendly, and professional manner.Clearly write down all guest orders using proper notation and requesting all pertinent information.Efficiently and effectively coordinate dining guests’ meals through all aspects including initial greeting, food timing and receiving, and table completion.Accurately enter all guest orders into the POS system.Consistently and thoroughly complete the Nine Steps of Service.Assist in the preparation of specific menu items.Know and uphold proper safe food handling, safety, and sanitation standards while preparing and serving food.Clean, stock, and sanitize the serving areas, any assigned sections, and all related equipment.Assist in the training of new servers and/or bartenders.Perform other duties as assigned by the supervisor or manager including store specific opening, closing, and side work procedures.Requirements:Education: Some secondary education. ABCC certification. Age: Must be 18 years old.Knowledge, Skills, and Ability:
Excellent verbal communication and interpersonal skills.Must be able to speak English fluently.Ability to maintain calm under pressure and to perform in a stressful environment.Excellent organizational and time-management skills.Ability to accurately, quickly, and simultaneously perform multiple tasksBasic computer operating skillsAbility to read.Ability to write.Ability to understand and implement written and verbal instructions.Basic math and money handling skills.Stamina to stand up to 5 hours at a time.Ability to lift, bend, stoop, and walk at a moderate pace.Strength to frequently lift and carry up to 20lbs.Ability to work in a fast-paced environment.ABCC certification within 30 days of employment where applicable.Extensive knowledge of Grotto Pizza menu, recipes, policies, preparation and presentation standards, and guest service procedures. Read LessThe pizza maker works under the Pizza Supervisor’s general direction, but is also accountable to all management team members. The pizza maker is responsible for accurately preparing and producing guests’ orders. The pizza maker is responsible for maintaining productive and positive relations at all times and ensuring exceptional pizza products. The pizza maker must be able to adapt to different environments and speeds, as business flows can fluctuate greatly.
Essential Duties:
Prepare ticket orders properly, quickly and efficiently;Maintain cleanliness standards, including kitchen area, utensils, and equipment;Stock pizza area with adequate inventory levels;Prep items in advance of orders;Follow recipes and standards as dictated by the Company.Requirements:Restaurant experience preferred;Ability to read and follow standardized recipes;Reliable transportation;Knowledge of proper food handling techniques and protocols;Ability to work as part of a team.Knowledge, Skills, and Ability:
Self-motivated.Strong interpersonal skills.Strong organizational skills.Ability to Walk and Stand up to 5 hours at a time, and lift up to 25 pounds.Ability to lift, bend, stoop, and walk at a moderate pace. Read LessThe Host works under the Front of the House Manager’s general direction. The Host is responsible for establishing and maintaining an efficient flow of guest seating by balancing seating requests among server stations. The Host is responsible for maintaining productive and positive relations at all times and ensures exceptional service to all Grotto Pizza patrons.
Job Duties:
Welcome guests immediately in a friendly and professional manner.Escort guests to appropriate tables, providing menus, highchairs, boosters, and children’s coloring pages as applicable.Inform guests of specials, promotions, and general restaurant information.Maintain a consistent, regular flow of seating taking into account server stations, guest requests, and rotation procedures.Maintain foyer, entrance ways, and dining room cleanliness, including floors, windows, doors, host stand, decorations, etc.Know all promotions, specials, menu items, dining room sections, table numbers, and seating availability.Update chalkboards, menu boards, floor charts, etc. and maintain supplies such as crayons, coloring pages, etc.Maintain popcorn area.Provide support services to coworkers as business flow dictates.Assist in the training of new hosts and other employees.Perform other duties as assigned by the supervisor or manager including store specific opening, closing and side work procedures.Requirements:Education: Some secondary education.Experience: Previous guest service experience, preferable but not required.Age: Must be at least 16 years old.Knowledge/Skills/Abilities:
Excellent verbal communication and interpersonal skills.Must be able to speak English fluently.Ability to maintain calm under pressure and to perform in a stressful environment.Excellent organizational skills and quick decision-making skills.Stamina to stand up to 5 hours at a time.Ability to lift, bend, stoop, and walk at a moderate pace.Strength to frequently lift and carry up to 10lbs.Ability to work in a fast-paced environment.Knowledge of restaurant layout and basic safety concerns. Read LessTo assist in the cleanliness and efficiency of the front-of-the-house area in order to maintain a productive and comfortable atmosphere in which to provide exceptional guest service. The bus person/dishwasher works under the Front of the House’s general direction. He/she is responsible for bussing tables, cleaning all restaurant areas, maintaining dish room organization, washing and storing dishes, and assisting servers in their basic operations.
Job Duties:
Assist in the removal of dirty dishes from tables during and after guests’ meals.Assist in the cleaning of tables, chairs, windows, floors, highchairs, boosters, booths, spice caddies, and pie racks.Keep dishwashing areas organized, including washing dirty dishes, returning clean dishes to designated areas, emptying slop buckets/garbage cans, taking garbage to dumpsters, and setting up, breaking down and cleaning the dishwashing unit.Maintain cleanliness of parking lots and building exteriors.Communicate with servers/hosts to ensure dining room efficiency and guest service.Assist in stocking wait stations with silverware, cups, ice, and plates.Maintain organization and cleanliness of janitorial closet and cleaning supplies.Assist in the clean-up of any spills or accidents.Assist in restaurant maintenance.Perform other duties as assigned by the supervisor or manager including store specific opening, closing, and side work procedures.Requirements:Education: Some secondary education.Experience: Entry-level position.Age: Must be at least 16 years old.Knowledge/Skills/Abilities:
Stamina to stand up to 5 hours at a time.Ability to lift, bend, stoop, and walk at a moderate pace.Strength to lift and carry bus objects that may weigh up to 20 lbs. or more.Ability to work in fast paced environment.Knowledge of restaurant layout and basic safety concerns. Read LessDescription:
To assist in providing a positive take-out or delivery service for every guest by using proper telephone techniques and accurately taking orders. The CSR/Counter is responsible for answering all incoming telephone calls, taking orders over the phone, and/or directing calls to appropriate personnel.
Answer all telephone calls immediately using the proper greeting.Assist customers verbally in a friendly, helpful, professional manner, ensuring consistent customer satisfaction using the 10 Steps to Efficient Phone Service.Clearly write down any customer orders using the proper notation and the appropriate order form and requesting all pertinent information.Enter all take-out and delivery orders into the POS system accurately and completely.Prepare any pizza boxes necessary for all take-out and delivery orders.Knowledgeable on the Swirl Rewards program to sign-up guests.Responsible for gelato presentation and appearance.Clean, stock, and sanitize the take-out and/or delivery area and all related equipment.Know and uphold proper safe food handling, safety, and sanitation standards when preparing and serving food.Maintain an accurate record of all cash register transactions including securing cash, processing credit card receipts, and entering tips.Assist in the training of new employees.Provide support services to co-workers as the flow of business dictates.Perform other duties as assigned by the supervisor or manager including store specific opening, closing and side work procedures.Requirements:Requirements:
Education: Some secondary education.
Experience: Entry-level position.
Age: Must be at least 16 years of age.
Knowledge/Skills/Abilities:
Excellent verbal communication and interpersonal skills.Ability to speak English fluently.Ability to remain calm under pressure and to perform in a stressful environment.Excellent organizational and time-management skills.Ability to accurately, quickly, and simultaneously perform multiple tasks.Basic computer operating skills.Ability to quickly and accurately count money and give correct change.Strong math and excellent money handling skills.Stamina to stand up to 5 hours at a time.Ability to lift, bend, and stoop. Strength to frequently lift and carry up to 10 lbs.Ability to read.Ability to understand and implement written and verbal instruction.Basic knowledge of food safety and sanitation issues.Ability to use a standard business telephone in a professional manner.Ability to work in a fast-paced environment. Knowledge of Grotto Pizza menu, policies, preparation, and presentation standards. Read LessDescription:
The kitchen employee works under the Kitchen Supervisor’s general direction, but is also accountable to all management team members. The kitchen employee is responsible for accurately preparing and producing guests’ orders. The kitchen employee is responsible for maintaining productive and positive relations at all times and ensuring exceptional quality kitchen products. The kitchen employee must be able to adapt to different environments and speeds, as business flows can fluctuate greatly.
Prepare ticket orders properly, quickly and efficiently;Maintain cleanliness standards, including kitchen area, utensils, and equipment;Stock kitchen line with adequate inventory levels;Prep items in advance of orders;Follow recipes and standards as dictated by the Company.Requirements:Requirements:
Restaurant experience preferred;Ability to read and follow standardized recipes;Reliable transportation;Knowledge of proper food handling techniques and protocols;Ability to work as part of a team.Knowledge, Skills, and Ability:
Self-motivated.Strong interpersonal skills.Strong organizational skills.Ability to Walk and Stand up to 5 hours at a time, and lift up to 25 pounds.Ability to lift, bend, stoop, and walk at a moderate pace. Read LessDescription:
The bartender works under the General Manager’s general direction. The bartender is responsible for preparing and serving alcoholic beverages, upholding and enforcing all state and local liquor laws, and taking, processing, and serving bar guests’ orders. These duties are performed in compliance with regulations, policies, and procedures adopted by Grotto Pizza and with Federal, State, and local laws.
Essential Duties:
Greet and assist all guests in a prompt, friendly, and professional manner.Prepare and/or serve all alcoholic beverages to guests in the bar and to servers as ordered by dining room guests.Know, uphold, and enforce all state and local liquor laws and all Grotto Pizza policy concerning alcoholic preparation and service, including recipes, glassware, garnishes, and portions.Maintain an accurate record of all cash register transactions including collections, reimbursements, processing credit cards, entering tips, and securing cash.Maintain an orderly, comfortable atmosphere in the bar including controlling unruly guests and/or situations as applicable.Accurately and thoroughly record all waste, demonstrating a genuine understanding of cost, portion, and inventory control.Clean, stock, and sanitize the bar area and all related equipment.Assist in the training of new servers and/or bartenders.Assist in changing of kegs, stocking of bar, and organization of beer/liquor coolers.Perform other duties as assigned by the supervisor or manager including store specific opening, closing, and side work procedures.Requirements:
Education: Some secondary education. ABCC certification. (Delaware).
Experience: At least six months previous server or bartender experience required.
Age: Must be at least 21 years old.
Knowledge, Skills, and Ability:
Excellent verbal communication and interpersonal skills.Must be able to speak English fluentlyStrong organizational skills and quick decision-making skills.Ability to Walk and Stand up to 5 hours at a time, and lift up to at least 25 pounds.Ability to lift, bend, stoop, and walk at a moderate pace.