Griffin Concierge Medical (GCM) is a membership-based primary care practice dedicated to personalized, prevention-focused healthcare. Our members value a collaborative, long-term relationship with their family physician based on trust and mutual respect. At GCM, culture is an important part of our collective success, and we live our core values every day: Relationships—Not Transactions, Strive for the Win-Win, Never Stop Improving, Done. These values guide us in our interactions with each other and with our members to deliver exceptional care.
Job Summary
At GCM, our Patient Care Coordinator (PCC) works closely with our members and physicians to provide high-touch, personalized care. Responsibilities include clinical and clerical work as necessary, communicating with patients via phone, email, text, triaging with patients to identify emergent and non-emergent situations, scheduling appointments, obtaining prior authorizations, and submitting prescriptions to pharmacies. The ideal candidate is a Registered Nurse with a minimum of 3 years of clinical and administrative healthcare experience. At GCM, Patient Care Coordinator team members who thrive enjoy detail-oriented administrative duties that require multitasking and timely completion of tasks.
General Accountabilities
Administrative
Onboards new patients, which includes creating charts and profiles across various electronic platformsEnsures patient demographics are current and updates them, when necessary, across various platformsSchedules patients for encounters—in-office, telephonic, and virtualSchedules specialist appointments for patients. Ensures records are present for the visit and follows up to ensure we receive reports following the visitAnswers telephone calls, emails, texts, and faxes and routes inquiries accordinglyCommunicates proactively with patients via email, text, and telephoneRoutes and requests medical records via e-faxImports medical records to EMRCoordinates referrals to diagnostic centersResearches and informs patients of cash/self-pay costs associated with visits to outside facilities, including diagnostic centers and specialistsResponds to patients’ insurance inquiries, including interpreting EOBsReviews lab bills that require updated diagnosis codes and insurance informationEnsures scheduling of annual exams, screening tests, and vaccines in a timely mannerFacilitates third-party care coordination, including home health and hospitalizationsCoordinates physician-to-physician consultsUpdates patient accounts for billing purposesAssists in the resolution of inquiries and requests to patient satisfactionIdentifies potential gaps or breakdowns in communication and acts to prevent issues and errors
Clinical
Acts as liaison between patient, family, and medical representativesObtains health history information and documents current physical conditions.“Triages” patient calls to assess urgency and escalates to the physician when necessaryInitiates and completes prescription prior authorizationsUses professional judgment with regard to patient education and prescription prior authorizationsPractices most current safety and health code standardsEnters chart data, including patient medical conditions, messages, and patient follow-ups in a timely mannerEducates patientsRecords medications and supplements in patient chartsWill cover holidays as needed
Qualifications
Minimum Education: Associate Degree in Nursing (ADN) from an accredited nursing programMinimum Experience: 3 Years in Ambulatory Care SettingMinimum Field of Expertise: Administrative and clinical experience in a medical settingMinimum EHR experience: Three years
Competencies
Knowledge of medical terminologyExemplary customer service skillsExemplary verbal skillsAbility to maintain schedulesAbility to maintain confidentialityAbility to respond to questions in a tactful and professional mannerAbility/willingness to adhere to the established departmental service standards
Physical Demands
Must be able to sit for the duration of the shift
Work Environment
Office desk work
Benefits
PTO401(k)Medical, dental, vision, life, and short-term disability eligibilityCompany DescriptionGriffin Concierge Medical (GCM) is a membership-based primary care practice dedicated to personalized, prevention-focused healthcare. Our members value a collaborative, long-term relationship with their family physician based on trust and mutual respect.Company DescriptionGriffin Concierge Medical (GCM) is a membership-based primary care practice dedicated to personalized, prevention-focused healthcare. Our members value a collaborative, long-term relationship with their family physician based on trust and mutual respect. Read LessGriffin Concierge Medical (GCM) is a membership-based primary care practice dedicated to personalized, prevention-focused healthcare. Our members value a collaborative, long-term relationship with their family physician based on trust and mutual respect. At GCM, culture is an important part of our collective success, and we live our core values every day: Relationships—Not Transactions, Strive for the Win-Win, Never Stop Improving, Done. These values guide us in our interactions with each other and with our members to deliver exceptional care.
Job Summary
The Clinical Resource Nurse (CRN) is a highly skilled Registered Nurse who serves as a clinical expert and trusted advisor for nursing staff and interdisciplinary team members. This role enhances patient care delivery by providing real-time clinical guidance, mentoring, and support. While the CRN does not hold a formal supervisory position, they function as a key resource to strengthen clinical decision-making and foster continuous improvement within the team.
Key Responsibilities
Act as the primary clinical resource for the clinic staff, offering guidance on complex patient care situations, procedures, and any additional need at the RN scope of practice.Ensure adherence to clinical protocols and standards.Collaborate with the Clinic Office Manager (COM), physicians, medical assistants, and other team members to troubleshoot clinical concerns and optimize patient outcomes.In collaboration with the COM, training and onboarding new clinic staff.In collaboration with the COM, identify opportunities for process improvement and contribute to quality initiatives within the clinic.Maintain current knowledge of clinical guidelines, policies, and procedures relevant to the practice setting.Serve as a liaison between nursing staff and the COM to escalate clinical concerns or highlight training needs.Participate in case reviews, team huddles, and debriefs to support continuous learning and professional growth.General Accountabilities
Prepares, administers, and documents in-office injections and vaccinesPrepares injection kitsPerforms lab tests (such as strep, flu, HCG, UA, COVID-19)Enters chart data, including medical conditions and messages in a timely mannerPerforms EKG, body composition analysis and wound careEquipment and procedure set up, according to instructionsPerforms medication reconciliationRecords medications and supplements in patient chartsPrint lab reports for physiciansReviews and restocks exam room and lab inventoryMaintains a clean and hazard-free workstationCleans and organizes exam roomsPractices most current safety and health code standardsSupports maintaining efficient patient flowAssist with general administrative accountabilities, such as scanning documents to chartsPrepare patient formsAdditional duties as assignedLaboratory Accountabilities
PhlebotomyProficient in various lab specimen requirementsRequisition completionSpecimen packagingMinimum Qualifications
Active Registered Nurse (RN) license in good standing.Minimum Experience: 3–5 years of clinical nursing experience, preferably in outpatient or ambulatory care.Strong clinical judgment and problem-solving skills.Excellent communication and interpersonal abilities.Demonstrated ability to mentor and support peers in a collaborative environment.Commitment to clinical excellence and continuous learning.Ability to remain calm, supportive, and solution-focused in high-pressure situations.Familiarity with electronic health records (EHR) and clinical documentation standards.BLS certificationPhysical Demands
Must be able to stand and/or sit for duration of shiftMust be able to move about the office and to various exam roomsMust be able to move boxes of inventory up to 20 poundsWork Environment
• When appropriate, personal protective equipment should be worn: gloves, protective eyewear, masks and gowns
Benefits
PTO401(k)Profit SharingMedical, dental, vision, life, and short-term disability eligibilityCompany DescriptionGriffin Concierge Medical (GCM) is a membership-based primary care practice dedicated to personalized, prevention-focused healthcare. Our members value a collaborative, long-term relationship with their family physician based on trust and mutual respect.Company DescriptionGriffin Concierge Medical (GCM) is a membership-based primary care practice dedicated to personalized, prevention-focused healthcare. Our members value a collaborative, long-term relationship with their family physician based on trust and mutual respect. Read LessGriffin Concierge Medical (GCM) is a membership-based primary care practice dedicated to personalized, prevention-focused healthcare. Our members value a collaborative, long-term relationship with their family physician based on trust and mutual respect. At GCM, culture is an important part of our collective success, and we live our core values every day: Relationships—Not Transactions, Strive for the Win-Win, Never Stop Improving, Done. These values guide us in our interactions with each other and with our members to deliver exceptional care.
Job Summary
The Clinical Resource Nurse (CRN) is a highly skilled Registered Nurse who serves as a clinical expert and trusted advisor for nursing staff and interdisciplinary team members. This role enhances patient care delivery by providing real-time clinical guidance, mentoring, and support. While the CRN does not hold a formal supervisory position, they function as a key resource to strengthen clinical decision-making and foster continuous improvement within the team.
Key Responsibilities
Act as the primary clinical resource for the clinic staff, offering guidance on complex patient care situations, procedures, and any additional need at the RN scope of practice.Ensure adherence to clinical protocols and standards.Collaborate with the Clinic Office Manager (COM), physicians, medical assistants, and other team members to troubleshoot clinical concerns and optimize patient outcomes.In collaboration with the COM, training and onboarding new clinic staff.In collaboration with the COM, identify opportunities for process improvement and contribute to quality initiatives within the clinic.Maintain current knowledge of clinical guidelines, policies, and procedures relevant to the practice setting.Serve as a liaison between nursing staff and the COM to escalate clinical concerns or highlight training needs.Participate in case reviews, team huddles, and debriefs to support continuous learning and professional growth.General Accountabilities
Prepares, administers, and documents in-office injections and vaccinesPrepares injection kitsPerforms lab tests (such as strep, flu, HCG, UA, COVID-19)Enters chart data, including medical conditions and messages in a timely mannerPerforms EKG, body composition analysis and wound careEquipment and procedure set up, according to instructionsPerforms medication reconciliationRecords medications and supplements in patient chartsPrint lab reports for physiciansReviews and restocks exam room and lab inventoryMaintains a clean and hazard-free workstationCleans and organizes exam roomsPractices most current safety and health code standardsSupports maintaining efficient patient flowAssist with general administrative accountabilities, such as scanning documents to chartsPrepare patient formsAdditional duties as assignedLaboratory Accountabilities
PhlebotomyProficient in various lab specimen requirementsRequisition completionSpecimen packagingMinimum Qualifications
Active Registered Nurse (RN) license in good standing.Minimum Experience: 3–5 years of clinical nursing experience, preferably in outpatient or ambulatory care.Strong clinical judgment and problem-solving skills.Excellent communication and interpersonal abilities.Demonstrated ability to mentor and support peers in a collaborative environment.Commitment to clinical excellence and continuous learning.Ability to remain calm, supportive, and solution-focused in high-pressure situations.Familiarity with electronic health records (EHR) and clinical documentation standards.BLS certificationPhysical Demands
Must be able to stand and/or sit for duration of shiftMust be able to move about the office and to various exam roomsMust be able to move boxes of inventory up to 20 poundsWork Environment
• When appropriate, personal protective equipment should be worn: gloves, protective eyewear, masks and gowns
Benefits
PTO401(k)Profit SharingMedical, dental, vision, life, and short-term disability eligibilityCompany DescriptionGriffin Concierge Medical (GCM) is a membership-based primary care practice dedicated to personalized, prevention-focused healthcare. Our members value a collaborative, long-term relationship with their family physician based on trust and mutual respect.Company DescriptionGriffin Concierge Medical (GCM) is a membership-based primary care practice dedicated to personalized, prevention-focused healthcare. Our members value a collaborative, long-term relationship with their family physician based on trust and mutual respect. Read Less