POSITION: Lead Residential Aide (Full-Time)
DEPARTMENT: ODAAT/Shelter Services
REPORTS TO: Director of Shelter Services
PROGRAM SUMMARY:
One Day At A Time (ODAAT) is a partner of the Urban Affairs Coalition (UAC). ODAAT houses men and women who are afflicted by addiction and homelessness. Case management services and prevention for HIV/AIDS is also offered at select locations. Through our holistic array of services at ODAAT, consumers can expect the support of ODAAT staff to bring systems together to help achieve positive outcomes. Staff offers support in the following areas: recovery coaching and mentoring, linkage to health and social services, transitional housing, and community outreach.
POSITION SUMMARY:
The Lead Residential Aide provides on-site supervision of the operation of ODAAT shelters and support services to consumers. In this therapeutic residential setting, the Supervisor in accordance with established program objectives and the treatment goals of each individual being served, core responsibilities include the continued assurance of the safety and security of the residents within the 24-hour day, seven day per week facility. The Lead Residential Aide operates as the lead residential aide and manages the individualized care, activities of daily living, and directs/plans the residents' leisure and therapeutic activities, work and day programming. This position also conducts and manages all duties necessary to maintain a compliant and sanitary living environment including, but not limited to, laundry and housekeeping. This work is performed in accordance with appropriate procedures under the supervision of the Shelter Director and clinical staff who reviews and observes client files, compliance supervision, regulatory outcomes and human service/court ordered plans in progress, residents' responsiveness, timely report/billing submission, periodic staff meetings, inspection of living areas, and the Residential Aide Standard Operating Procedures. The Lead Residential Aide also creates, manages and submits Residential Aide schedules, activities and designated shift routine and other assignments as outlined by the Shelter Director.
KEY DUTIES AND RESPONSIBILITIES
• Receives new clients, completes intake paperwork, creates proper client files and orients new clients to ODAAT services and its policies
• Stores, administers, and documents the monitoring of medications taken by residents in accordance with agency's policies and procedures, applicable laws, and regulations governing such activities
• Completes hourly house rounds and records findings in logbook
• Prepares and/or supervises preparation of meals
• Encourages compliance with house and regulatory expectations
• Assists consumers to see that adequate supplies are on-hand ( e.g., cleaning agents, paper products)
• Creates, manages and submits Residential staff schedules and disciplinary reports
• Creates, manages and submits reports, keeps attendance and other documentation, as needed
• Attends residential staff meetings as directed by Shelter Director and other staff meetings and trainings, as required
• Takes an active role in client hygiene, as necessary
• Maintains building and grounds including proper maintenance of living area, as assigned
• Assists with group while monitoring safety needs and encouraging participation
• Transports clients, using ODAAT vehicles, as necessary
• Ability to provide direct leadership responsibilities on site in the absence of the Shelter Director, as directed.
• Manage performance management functions of the staff
• Provides job shadow training to all new hire Residential Aides at the designated
• Resolves client/site issues as they occur on site in concert with the Shelter Director
• Provide assistance with the intake and Case Management Service Plan process as needed
EDUCATION, KNOWLEDGE, SKILLS AND ABILITIES:
• Associates degree with 2 years of related experience required; Bachelor's Degree, preferred
• Residential Aide or related training/certifications, preferred
• Proficient with Microsoft Office software, including Excel and Outlook
• Proficient with Google search and email
• Demonstrated written and verbal communication skills including typing and writing
• Must possess strong interpersonal and customer service skills
• Must have the ability to work independently and as a team member
• Must take initiative and ability to identify process improvements
• Knowledge of first aid methods and techniques
• Ability to learn and apply written policies and procedures related to work
• Ability to concentrate on a designated area for extended periods
• Able to set and observe appropriate boundaries with clients
• Possess well-developed decision-making skills and attention to detail with a high level of accuracy
• Ability to excel in a diverse, collaborative team environment
• Able to multi-task and remain calm in demanding and unpredictable situations
• Possess ability to understand various Homeless operations and procedures
• Able to maintain a professional, customer service-oriented attitude at all times
• Ability to meet face-to-face with homeless and adjudicated individuals of diverse backgrounds and disabilities, including physical, mental, substance abuse, HIV/AIDS, etc.
• Ability to work and communicate with staff, clients and their families, donors, vendors, community agencies, Parole Officers, compliance and program analyst, etc. to meet their needs in a polite, courteous and cooperative manner, yet appropriate assertiveness as situation may demand
• Possess excellent time management skills and the ability to work with minimum supervision
• Ability to transport individuals as needed, and travel to various sites and locations daily
• Able to meet a flexible work schedule including holidays, evenings and weekends
• Available on-call for emergencies by telephone and/or cell phone; and
• Performs any other duties assigned
LICENSES AND CERTIFICATIONS
• Valid Pennsylvania driver's license, preferred
PHYSICAL REQUIREMENTS
• Able to lift/move weight up to 75 lbs.
• Vision adequate to perform the responsibilities and functions of the job efficiently.
• Must be able to sit for 2 or more hours per day.
• Must be able to stand for 2 or more hours per day.
• Must be able to operate a PC/hand-held digital device for more than 2 hours per day.
• Must be able to drive or ride in a moving vehicle for 2 hours or more.
WORK ENVIRONMENT
The employee will work in an office and public, service-delivery environment. Hectic situations can occur in the public area of the facility characteristic to working with the homeless and adjudicated community and the related concerns and situations related to homeless conditions. Potential exists for volatile and unpredictable situations to occur. May experience exposure to strong odors such as soiled clothes and poor hygiene. The qualifications, physical demands, and work environment described herein are representative of those an employee will encounter and must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.
The candidate for this position may be subject to any of the following screenings as part of the pre-employment process: Motor Vehicle Report (MVR), PA Criminal Background Check, and pre-employment drug/alcohol screen.
Interested applicants should include their resume with salary requirements.
Telephone calls will not be accepted
UAC/ODAAT is an Equal Opportunity Employer
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