Division/Department: Maintenance Of Way
Job Title: Laborer CDL (A or B)
Reports To: Roadmaster
Type of position: Non-Exempt / Hourly
Employee Classification: Regular
Location: Dillsboro, NC (various locations along GSMR track line)
Compensation: $18-24 per hour, DOE and Certification(s)
Job Summary: Lay, repair, and maintain track and bridges for standard gauge railroad equipment used in regular railroad service or plant yards. Safely operate company vehicles that require a commercial driver’s license (CDL-A or B).
Benefits Offered: The Great Smoky Mountains Railroad offers a comprehensive Medical/Rx, dental and vision package with company-funded H.S.A. (for qualified employees), Parental Leave, Life/AD&D Insurance, Long/Short Term Disability coverage, Tuition Reimbursement, Train passes, a 401K with company-match and a generous PTO plan. Southern Highlands Attraction pass and Pass Exchange program for complimentary admission to area attractions.
Essential Duties and Responsibilities:
Willingness to learn to operate and/or ability to operate related equipment including but not limited to Spiker, Tamper, Tie Crane, Tie Inserter, Brush Cutter, Hy-rail Trucks, Ballast Regulator, Back Hoe/Track Hoe, Air Compressor with Air Tools.Ability to operate and use related tools such as chain saws, pole saws, and rail saws.Assists in performing all phases of railroad track and bridgework.Responsible for instating and ensuring compliance to a track equipment and highway vehicle preventative maintenance program.Operate company vehicles that require a CDL A or B in a safe and efficient manner.Strict compliance to GSMR procedures/rules, roadway worker safety program and operating rules.Work as needed and perform all other duties as assigned.
Work Environment:
Work on and off the track in varied terrain in all weather during both daylight and dark hours.Must be available for duty: weekends, nights and off hours in the event of track emergencies and/or special or emergency inspectionsAbility to perform continuous heavy labor in all weather conditions.Varied schedule throughout the year dictated by train schedule and maintenance operations.Schedule is typically Monday thru Thursday 10-hour days with rotating on-call weekends.
Education, Skill and Work Experience Requirements:
Valid CDL A or B license with DOT medical card.Must be able to communicate effectively in both written and spoken English.Must be able to interact effectively with coworkers and customers.Must be able to pass a background check and DMV record check.Pre-Employment & Random Drug Testing program in compliance with company policy.Must pass pre-employment fit for duty physical evaluation.Ability to work closely with others and be able to comprehend and carry out complex tasks.Experience with operation and repair of hand and power tools as well as tractors and heavy equipment.Experience with routine servicing and maintenance of off and on-road vehicles and equipment preferred.Experience with working safely with crew members as a team.Company DescriptionThe Great Smoky Mountains Railroad is one of the most popular historic train rides along the East coast and offers passengers a powerful connection to the region’s vibrant past. Dubbed the official “Steam of the Smokies”, passengers climb aboard each season to experience this historic railway while getting unbeatable views of the region’s top scenic attractions, such as the Great Smoky Mountains National Park, Fontana Lake, the historic Fontana Trestle, Nantahala and Tuckasegee Rivers, historical structures, and stunning foliage.Company DescriptionThe Great Smoky Mountains Railroad is one of the most popular historic train rides along the East coast and offers passengers a powerful connection to the region’s vibrant past. Dubbed the official “Steam of the Smokies”, passengers climb aboard each season to experience this historic railway while getting unbeatable views of the region’s top scenic attractions, such as the Great Smoky Mountains National Park, Fontana Lake, the historic Fontana Trestle, Nantahala and Tuckasegee Rivers, historical structures, and stunning foliage. Read LessDivision/Department: Maintenance Of Way
Job Title: Laborer
Reports To: Track Supervisor
Type of position: Non-Exempt / Hourly
Employee Classification: Regular
Location: Dillsboro, NC (various locations along GSMR track line)
Compensation: $17-24 hr., DOE, and Certification(s)
Job Summary: Lay, repair and maintain track and bridges for standard gauge railroad equipment used in regular railroad service or plant yards.
Benefits Offered: The Great Smoky Mountains Railroad offers a comprehensive Medical/Rx, dental and vision package with company-funded H.S.A. (for qualified employees), Parental Leave, Life/AD&D Insurance, Long/Short Term Disability coverage, Tuition Reimbursement, Train passes, a 401K with company-match and a generous PTO plan. Southern Highlands Attraction pass and Pass Exchange program for complimentary admission to area attractions.
Essential Duties and Responsibilities:
Ability to operate or willingness to learn track related equipment.Ability to operate and use related tools such as chain saws, pole saws, and rail saws.Assists in performing all phases of railroad track and bridgework.Responsible for instating and ensuring compliance to track equipment and highway vehicle preventative maintenance program.Performs or assists with hydraulic, electrical, and mechanical repairs and preventative maintenance as necessary to track equipment and MOW department highway vehicles.Strict compliance to GSMR procedures/rules, roadway worker safety program and operating rules.Work as needed and perform all other duties as assigned
Work Environment:
Work on and off the train in varied terrain in all weather during daylight and dark hours.Must be available for duty: weekends, nights, and off hours in the event of track emergencies and/or special or emergency inspections.Ability to perform continuous heavy labor in all weather conditions.Varied schedule throughout the year dictated by train schedule and maintenance operations.Schedule is typically Monday thru Thursday 10-hour days with rotating on-call weekends.Education, Skill and Work Experience Requirements:
Valid US Driver's License requiredCDL and valid DOT medical card (or ability to obtain one) preferred.Must be able to communicate effectively in both written and spoken English.Must be able to interact effectively with coworkers and customers.Must be able to pass a background check and DMV record check.Must be able to lift 50lbs repetitively.Pre-Employment & Random Drug Testing program in compliance with company policy.Must pass pre-employment fit for duty physical evaluation.Ability to work closely with others and be able to comprehend and carry out complex tasks.Experience with operation and repair of hand and power tools as well as tractors or heavy equipment preferred.Experience with routine servicing and maintenance of off-and-on-road vehicles and equipment, preferred.Experience with working safely with crew members as a team.Company DescriptionThe Great Smoky Mountains Railroad is one of the most popular historic train rides along the East coast and offers passengers a powerful connection to the region’s vibrant past. Dubbed the official “Steam of the Smokies”, passengers climb aboard each season to experience this historic railway while getting unbeatable views of the region’s top scenic attractions, such as the Great Smoky Mountains National Park, Fontana Lake, the historic Fontana Trestle, Nantahala and Tuckasegee Rivers, historical structures, and stunning foliage.Company DescriptionThe Great Smoky Mountains Railroad is one of the most popular historic train rides along the East coast and offers passengers a powerful connection to the region’s vibrant past. Dubbed the official “Steam of the Smokies”, passengers climb aboard each season to experience this historic railway while getting unbeatable views of the region’s top scenic attractions, such as the Great Smoky Mountains National Park, Fontana Lake, the historic Fontana Trestle, Nantahala and Tuckasegee Rivers, historical structures, and stunning foliage. Read Less
Division/Department: Food & Beverage
Job Title: First Class Server
Reports To: F&B Management
Type of position: Non-Exempt / Hourly
Employee Classification: Seasonal
Location: Bryson City, NC
Compensation: $10 hourly plus gratuities and commissions on Retail products sold
Job Summary: To provide an excellent dining experience for our guests through proper steps of service and maintain a great work environment. To serve food and beverage in a safe and professional manner. Enhance guest experience with prompt, courteous service and narratives.
Essential Duties and Responsibilities:
Checks with Manager on Duty (MOD) for daily numbers and objectives.Ensure that the service is, at all times performed, in a professional manner and to the style as specified by Food & Beverage Management.Responsible for entertaining and interacting with all passengers on board First class and Crown cars, including but not limited to Train Route History, Passenger Car History, Locomotive Power HistoryEnsures that passenger car cleanliness standards are met.Ensure that retail products are promoted to all train passengers with an opportunity to make a purchase. Required to complete proper car setup and supply levels.Provide food and drink service, including bar service, during the excursion to the standard of food and beverage management.To ensure that exceptional guest service is provided as far as reasonably possible.Comply with GSMR policy, procedures, and safety program including safety rules, operating rules, and participation in ongoing safety training/regular daily safety meetings. Use of Point-of-Sale system (Square), and effective cash and credit/debit card handling.Adhere to company service standards, procedures, and policies; while maintaining a clean and sanitary environment in compliance with all local, state, and federal health codes. Clear tables and seating areas within the cars, including but not limited to bussing tables and plates. Assistance provided when needed.Responsible for completing opening and closing side work and daily beautification.Assist in putting away vendor deliveries, café set up and break down, inventory, and daily PAR checklists.Other duties as assigned by Food & Beverage Management and/or GSMR senior management.Assist guests with use of QR codes for alcohol menu and comment cards.Attend ABC and any other require trainings.Work Environment:
Able to work long days may require prolonged standing and lifting of objects up to 50lbs. Able to complete tasks in multiple levels of service aboard the train. Able to work with many types of personalities and able to work out problems and resolve conflicts.Able to work in all types of weather including temperatures of 0 to 100 degrees, as well as rain, shine, or snow.Education, Skill, and Work Experience Requirements:
High School Diploma or equivalent.Ability to communicate effectively in both written and spoken English.Must be self-motivated and disciplined.Must be at least 21 years of age to apply.Must meet weekly/monthly retail sales goals. Minimum of one-year customer service experience which includes cash handling.Good balance/equilibrium: walk on moving trains.Must possess organizational skills with the ability to multi-task while prioritizing workload with a practical, flexible, and innovative approach to work.Ability to communicate successfully with a variety of personalities and function effectively as a member of a team.Available to work weekends and holidays.Must be able to constantly improve and adapt to changes easily.Must have a professional appearance with good personal hygiene.Must pass a pre-employment background check.Able to maintain dependable work attendance and flexibility with assigned work schedules.Company DescriptionThe Great Smoky Mountains Railroad is one of the most popular historic train rides along the East coast and offers passengers a powerful connection to the region’s vibrant past. Dubbed the official “Steam of the Smokies”, passengers climb aboard each season to experience this historic railway while getting unbeatable views of the region’s top scenic attractions, such as the Great Smoky Mountains National Park, Fontana Lake, the historic Fontana Trestle, Nantahala and Tuckasegee Rivers, historical structures, and stunning foliage.Company DescriptionThe Great Smoky Mountains Railroad is one of the most popular historic train rides along the East coast and offers passengers a powerful connection to the region’s vibrant past. Dubbed the official “Steam of the Smokies”, passengers climb aboard each season to experience this historic railway while getting unbeatable views of the region’s top scenic attractions, such as the Great Smoky Mountains National Park, Fontana Lake, the historic Fontana Trestle, Nantahala and Tuckasegee Rivers, historical structures, and stunning foliage. Read LessDivision/Department: Maintenance of Way
Job Title: Equipment Mechanic
Reports To: Roadmaster
Type of position: Non-Exempt / Hourly
Employee Classification: Regular
Location: Various Locations
Compensation: Up to $29/hr., Depending upon experience and certifications
Job Summary: Responsible for maintenance and repairs of company vehicles and equipment.
Benefits Offered: The Great Smoky Mountains Railroad offers a comprehensive Medical/Rx, dental and vision package with company-funded H.S.A. (for qualified employees), Parental Leave, Life/AD&D Insurance, Long/Short Term Disability coverage, Tuition Reimbursement, Train passes, a 401K with company-match and a generous PTO plan. Southern Highlands Attraction pass and Pass Exchange program for complimentary admission to area attractions.
Essential Duties and Responsibilities:
Conduct inspections, assessments, and provide recommendations for repair or replacement of railroad equipment, parts, and components.Interpret verbal/written instructions and specifications, including reading blueprints while planning and laying out work.Set-up and operate various types of manual machines.Diagnose and repair mechanical, electrical, and hydraulic systems on diesel engines and railroad track equipment, including troubleshooting and solving complex technical issues.Document and perform Federal Vehicle Inspections.Operate forklift, loader, mobile crane and other medium/heavy equipmentAbility to safely rig and lifts parts, materials and equipment using manual and powered hoists.Repairs, removes, or replaces components with the use of jacks, blocks, cutting and heating torch, and other hand tools.Plan, budget and execute special projects assigned by management.Keep detailed records of maintenance and repair work, follow safety protocols and adhere to regulations to maintain the reliability and efficiency of diesel engines and railroad track equipment.Perform and document inspections and/or repairs on equipment and vehicles.Ensure precise and comprehensive documentation of work done and repair activities in accordance with FRA and OSHA regulations.Operates company vehicles that require a standard driver’s license or a CDL in a safe and efficient manner.Troubleshoot hydraulic, electrical, and pneumatic systems to identify issues, diagnose problems, and implement effective solutions to restore functionality.Other duties as requested.Work Environment:
Must be comfortable working outdoors in various weather conditionsAble to walk, stand, and maneuver on uneven surfaces in and around railyard and in an industrial environmentAbility to work in confined and small spacesMust have physical ability/agility to lift, climb, crawl, stoop, and bend in the performance of assigned tasksAble and willing to perform physically demanding work in 8-10 hour shifts, with overtime work possible.Varied schedule throughout the year dictated by train schedule and maintenance needs. Education, Skill and Work Experience Requirements:Extensive background in mechanical work with a minimum of three years of specialized experience in diesel, hydraulic and electrical systems.Experience with welding on machinery and equipment preferred.Must be able to communicate effectively in both written and spoken English, possessing good leadership and interpersonal skills.Ability to communicate successfully with a variety of personalities and function effectively as a member/leader of a team.Ability to read/interpret blueprints.Ability to be on your feet for up to 12 hours.Ability to lift 50 lbs.Ability to ascend/descend train ladders and crawl on, under and around on track equipment while performing needed repairs and maintenance functions.Good balance/equilibrium in order to move about on graveled, uneven and/or sloped surfaces that may be wet/slippery.Must possess organizational skills with ability to multi-task while prioritizing workload with practical, flexible and innovative approach to work.Must have physical ability/agility to climb, crawl, stoop, and bend in the performance of assigned tasks.Must be able to successfully complete and achieve a passing score on a WorkSTEPS.Ability to work a variety of shifts and weekends and on call, as needed.Ability to use a variety of machinist’s hand tools and precision measuring instruments.Ability to make standard shop computations relating to dimensions of work, tooling, feeds, and speeds of machining.Experience with routine servicing and maintenance of off and on-road vehicles and equipment.Must have experience in/knowledge of electric over hydraulic systems, diesel engines, Harsco equipment, Pandrol Jackson equipment, and Kershaw equipment.Must be familiar with parts of equipment and part numbers to ensure ordering accuracy.Ability to track, document and maintain records for repairs on equipment.Valid Driver License required.Company DescriptionThe Great Smoky Mountains Railroad is one of the most popular historic train rides along the East coast and offers passengers a powerful connection to the region’s vibrant past. Dubbed the official “Steam of the Smokies”, passengers climb aboard each season to experience this historic railway while getting unbeatable views of the region’s top scenic attractions, such as the Great Smoky Mountains National Park, Fontana Lake, the historic Fontana Trestle, Nantahala and Tuckasegee Rivers, historical structures, and stunning foliage.Company DescriptionThe Great Smoky Mountains Railroad is one of the most popular historic train rides along the East coast and offers passengers a powerful connection to the region’s vibrant past. Dubbed the official “Steam of the Smokies”, passengers climb aboard each season to experience this historic railway while getting unbeatable views of the region’s top scenic attractions, such as the Great Smoky Mountains National Park, Fontana Lake, the historic Fontana Trestle, Nantahala and Tuckasegee Rivers, historical structures, and stunning foliage. Read Less