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Gravity IT Resources
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  • Help Desk Leader (Broward County)  

    - Broward County
    Job Title: Help Desk Administrator/Specialist Location: Coconut Creek,... Read More
    Job Title: Help Desk Administrator/Specialist Location: Coconut Creek, FL (Onsite MondayThursday, Remote Fridays) Employment Type: Contract (6 12 months) Job Summary: Our client is a fast-growing clinical IT company committed to transforming healthcare through innovative technology. They operate with a startup spirit and a collaborative culture, where transparency, accountability, and agility are core values. As they build the foundation of their Help Desk function, they are also embarking on a transformative journey to integrate Artificial Intelligence (AI), Large LanguagSe Models (LLMs), and Generative AI (GenAI) into their operations. Were seeking a Help Desk Administrator who will serve as both a strategic leader and hands-on support analyst, driving operational excellence while championing the adoption of AI technologies across the organization. This role combines traditional Help Desk administration with emerging AI enablement. The Help Desk Administrator will oversee technical support operations, resolve frontline issues, and lead the integration of AI-powered tools and workflows. This is an ideal opportunity for a dynamic IT professional who thrives in a fast-paced environment and is passionate about innovation, service delivery, and building scalable support systems. RESPONSIBILITIES: Team Administration Bachelors preferred. CompTIA A+ or equivalent required. 4+ years of progressive IT experience, including 1+ year in a supervisory or lead support role (preferable). Strong troubleshooting and diagnostic skills across desktop, mobile, and network environments. Excellent communication and customer service abilities. Familiarity with healthcare applications and EHR systems. Ability to work independently and collaboratively in a dynamic, fast-paced setting. Comfort with emerging technologies and a passion for continuous learning. M365 Fundamentals or Administrator certifications preferred. AI/ML or cloud certifications (e.g., Azure AI Fundamentals, AWS Machine Learning) are a strong plus. ITIL certification a plus. Experience in healthcare IT environments is strongly preferred. Exposure to AI/LLM/GenAI tools or projects is highly desirable. Read Less
  • Job Title: Technical Project Manager/Business Analyst Location: Hybrid... Read More
    Job Title: Technical Project Manager/Business Analyst Location: Hybrid (Salt Lake City, UT) Job-Type: Full-Time Salary Range : $125K - $150K Referral Fee: $2,500 Position Overview: The TPM leads the delivery of software-focused initiatives that span multiple teams and business units. In this role, the TPM combines technical program leadership with hands-on Business Analyst, Product Owner, and Project Manager responsibilities. The TPM works closely with PMO Project Managerswho oversee enterprise-level project planswhile owning the day-to-day planning, requirements, and execution of the software development workstream. This role is ideal for someone who can gather and translate business needs, manage technical project milestones, and ensure successful delivery in a primarily waterfall environment with some agile practices. Duties Read Less
  • IT Service Desk Technician I (San Bernardino County)  

    - San Bernardino County
    Job Title: IT Service Desk Technician I Location: Palm Springs, CA Typ... Read More
    Job Title: IT Service Desk Technician I Location: Palm Springs, CA Type: Direct Hire Overview: We are seeking a reliable and customer-focused IT Service Desk Technician I to provide high-quality, 24/7 technical support for a healthcare workforce, affiliates, and patients. The ideal candidate will assist users with basic IT issues, troubleshoot hardware/software problems, and escalate complex concerns to senior technicians when needed. Key Responsibilities: Deliver Level I technical support, including diagnosing and resolving hardware, software, and networking issues. Provide clear, step-by-step instructions to end-users on technical problems. Support remote users through remote troubleshooting tools. Escalate unresolved issues to higher-tier support. Create and document incidents for each support interaction, ensuring accurate contact info, issue details, and resolution steps. Assist with onboarding tasks such as account setup, hardware provisioning, and software configuration. Manage user access requests and accounts for designated systems. Provide technical support to patients accessing the organizations patient portal. Maintain and manage service desk tickets and queues within SLA parameters. Utilize and update internal knowledge base resources to assist with ticket resolution. Meet key performance metrics, including First-Level Resolution (FLR), call handling, and customer satisfaction. Other duties as assigned. Qualifications: Education: Required: High school diploma or GED (or higher degree if hired after October 1, 2024). Preferred: Associate degree in an IT-related field. Certifications: Required: CompTIA A+ (or equivalent) within one year of hire. Preferred: HDI-CSR or equivalent. Experience: Required: At least one year of customer service experience or completion of a Service Desk rotation in an IT apprentice program. Preferred: Service Desk experience in a healthcare setting. Skills Read Less
  • Customer Success Specialist (Miami)  

    - Miami-Dade County
    Job Title: Customer Success Specialist Location : On-site 5 days per w... Read More
    Job Title: Customer Success Specialist Location : On-site 5 days per week - Brickell, Miami, FL Type : Full Time Client Overview: Our client is a Miami-based startup transforming how people interact with government services. Using advanced AI, they streamline complex processes like passports, visas, and vehicle registration making them faster, easier, and stress-free. Their vision is to make the customer experience seamless through our marketplace of trusted couriers. As a Customer Success Specialist , you will balance quality service with high-volume output making 150-200 outbound calls per day. It is crucial keeping the conversations focused, efficient, and results-driven. Success in this role means helping customers complete their applications, preventing cancellations or refunds, and maintaining a positive experience throughout. Most customer interactions are managed by our AI platform, in this role you will join a dedicated on-site team that handles escalations, retention outreach, and follow-up calls requiring a human touch. This is a fast-paced, performance-driven position where communication skill, focus, and consistency directly impact success. Being on time, maintaining impeccable attendance, and taking full responsibility for your performance are essential. Responsibilities Make and manage a high volume of outbound calls (150-200 daily) through our AI platform Guide customers through passport, visa, and registration applications Maintain efficient call pacing balancing quality, empathy, and productivity Focus on retention and refund prevention , resolving concerns quickly Document outcomes and feedback to improve AI workflows and customer experience Collaborate with teammates and product teams to enhance customer journeys Be punctual, reliable, and accountable every day Qualifications 1+ year in a customer success, sales support, or call center environment Proven ability to manage high call volume with professionalism and consistency Strong verbal communication and persuasive problem-solving skills Experience with CRM or AI-driven tools (training provided) Excellent time management able to stay productive and keep calls concise Dependable, punctual, and responsible with a strong work ethic Positive, team-oriented attitude with a competitive edge Bachelors degree preferred but not required Must be legally authorized to work in the U.S. (background check required) Compensation Read Less
  • Director of Product (San Mateo)  

    - San Mateo County
    Job Title: Sr Director/VP of Product Management- Security Location: Se... Read More
    Job Title: Sr Director/VP of Product Management- Security Location: Seattle, WA or San Jose, CA Job-Type: Direct Hire Total Compensation: 1st year between 450,000-550,000- Negotiable DOE Referral Fee: $5,000-10,000 The Director, Product Management for Security, leads the vision and strategy for the Platform Product Line focusing on Access and Network Security. This role emphasizes advanced security solutions, including SASE, ZTNA, Cryptography, and SSL-VPN. Key Focus Areas Read Less
  • Director of Product (Alameda)  

    - Alameda County
    Job Title: Sr Director/VP of Product Management- Security Location: Se... Read More
    Job Title: Sr Director/VP of Product Management- Security Location: Seattle, WA or San Jose, CA Job-Type: Direct Hire Total Compensation: 1st year between 450,000-550,000- Negotiable DOE Referral Fee: $5,000-10,000 The Director, Product Management for Security, leads the vision and strategy for the Platform Product Line focusing on Access and Network Security. This role emphasizes advanced security solutions, including SASE, ZTNA, Cryptography, and SSL-VPN. Key Focus Areas Read Less
  • Senior Wi-Fi Engineer (Miramar)  

    - Broward County
    Job Title: Sr Wi-Fi Engineer Location: Miramar, FL (Onsite MondayThurs... Read More
    Job Title: Sr Wi-Fi Engineer Location: Miramar, FL (Onsite MondayThursday, Remote Friday's) Travel : Occasional travel (1520%) to international destinations (12 weeks at a time), including locations such as the Bahamas, Mexico, Chile, and Greece. Engagement Type: Long-term contract (612 months to start, strong potential to extend) Job Summary: Our client is seeking a highly specialized Wi-Fi / Wireless Network Engineer with deep expertise in RF design, wireless testing, and site surveys. This role is focused exclusively on wireless networking and requires a true subject-matter expert capable of designing, analyzing, validating, and troubleshooting enterprise Wi-Fi environments using industry-standard RF tools. This is not a general network engineering role. The successful candidate will bring hands-on experience designing wireless networks from the RF layer up and validating performance through formal testing and surveys. Key Responsibilities Design and architect enterprise Wi-Fi networks using RF best practices, capacity planning, and performance-driven methodologies. Perform predictive, passive, and active wireless site surveys using Ekahau or equivalent wireless design tools. Analyze RF conditions, including signal strength, noise, interference, attenuation, and channel utilization, to optimize network performance. Validate wireless designs through testing and post-deployment surveys, ensuring coverage, capacity, throughput, and roaming requirements are met. Troubleshoot complex wireless performance issues related to RF behavior, interference, and environmental factors. Create and maintain wireless design documentation, site survey reports, heatmaps, and technical findings. Partner with infrastructure, operations, and business stakeholders to align wireless solutions with operational requirements. Provide technical guidance and recommendations related to wireless architecture standards and best practices. Support wireless initiatives across corporate offices and clients' private destinations. Required Skills Read Less
  • Director of Product (Santa Clara)  

    - Santa Clara County
    Job Title: Sr Director/VP of Product Management- Security Location: Se... Read More
    Job Title: Sr Director/VP of Product Management- Security Location: Seattle, WA or San Jose, CA Job-Type: Direct Hire Total Compensation: 1st year between 450,000-550,000- Negotiable DOE Referral Fee: $5,000-10,000 The Director, Product Management for Security, leads the vision and strategy for the Platform Product Line focusing on Access and Network Security. This role emphasizes advanced security solutions, including SASE, ZTNA, Cryptography, and SSL-VPN. Key Focus Areas Read Less
  • Director of Product (San Jose)  

    - Santa Clara County
    Job Title: Sr Director/VP of Product Management- Security Location: Se... Read More
    Job Title: Sr Director/VP of Product Management- Security Location: Seattle, WA or San Jose, CA Job-Type: Direct Hire Total Compensation: 1st year between 450,000-550,000- Negotiable DOE Referral Fee: $5,000-10,000 The Director, Product Management for Security, leads the vision and strategy for the Platform Product Line focusing on Access and Network Security. This role emphasizes advanced security solutions, including SASE, ZTNA, Cryptography, and SSL-VPN. Key Focus Areas Read Less
  • Senior Lead Cybersecurity Analyst (Dania)  

    - Broward County
    Position Title: Senior Lead Cybersecurity Location: Dania, FL (Hybrid)... Read More
    Position Title: Senior Lead Cybersecurity Location: Dania, FL (Hybrid) Position Summary: The Senior Lead Cybersecurity professional plays a critical role in the daily execution and supervision of enterprise security operations. This individual serves as the primary hands-on technical leader responsible for safeguarding systems, data, and customers within a cloud-native environment and extensive Software as a Service (SaaS) interconnectivity. The ideal candidate is an experienced leader and technical expert, highly proficient in Development, Security, and Operations (DevSecOps) practices. This role ensures effective application of security controls, acts as the primary escalation point for operational security issues, and focuses on implementing technical solutions that balance business agility with security imperatives. Essential Responsibilities: Serve as a trusted security advisor to leadership, supporting business decisions with appropriate risk considerations. Develop and maintain key risk indicators to measure cybersecurity risk and present security threats to senior and technology leadership. Lead, mentor, and guide a small team of security professionals as the security function grows. Maintain hands-on experience with Google Cloud Platform (GCP) security services and architecture. Utilize containerization and orchestration technologies (Docker, Kubernetes/GKE) and/or serverless environments (Cloud Functions, Cloud Run). Implement identity and access management within GCP, including Cloud IAM, workload identity federation, SAML, and OIDC. Conduct risk assessments and map controls to frameworks such as NIST CSF, CIS Controls, ISO 27001, and communicate risk in clear business terms. Use the MITRE ATT OR a High School Diploma/GED and at least four (4) years of relevant work experience in Information Security, Computer Science, Business, or related fields. Four (4) years of progressive IT or cybersecurity experience, including at least two (2) years as a direct security practitioner. One (1) year of experience leading cybersecurity teams. Certified Cloud Security Professional (CCSP). Certified Information Systems Security Professional (CISSP). Certified Information Privacy Professional (CIPP). Hands-on experience with cloud-native environments such as Google Cloud Platform (GCP). Strong understanding of cloud security architectures (Zero Trust, Secure SDLC, IaC security, DevSecOps). Ability to embed security into SDLC and CI/CD pipelines using automated validation and Infrastructure-as-Code security tooling. Knowledge of frameworks including NIST CSF, ISO 27001, and CIS Controls. Excellent written and verbal communication skills with an ability to translate risk for non-technical audiences. Demonstrated experience building and scaling security processes from the ground up. Ability to travel occasionally (up to 10%). Must pass a ten (10) year background check. Must be legally eligible to work in the United States. This position is not eligible for visa sponsorship. Preferred Experience and Qualifications: Experience in technology, travel, retail, airline, or other regulated industries. Ability to work autonomously and drive initiatives in a fast-paced environment. Experience in matrixed or affiliate organizational models. Familiarity with container security, API security, IAM, and zero-trust implementations. Proven ability to influence stakeholders and drive security improvements. One or more additional certifications such as CISM, CRISC, CCSK, CISA, or similar. Use of automated tools (including ChatGPT) during the interview process will disqualify candidates. Read Less

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