Job purpose
Maintaining high levels of cleanliness and sanitation in the kitchen to ensure a safe and hygienic environment for food preparation. Additionally, kitchen stewards may also assist with receiving and storing deliveries, restocking supplies, and assisting with basic food preparation tasks.
General Hospitality Job Responsibilities
Maintain hotel’s Quality Customer Service standards and uphold the mission statements through the strict follow up of the Hospitality Rules.Maintain and abide to time clock rules, report to work area on time.Keep high grooming standards at all times and keep work area clean and safe.Wear, maintain and follow uniform standards at all times.Must become familiar and proficient in all aspects of the property, departments, locations, hours of operations, rooms, activities, etc. respond to guests accurately.Use guest etiquette at all times.Follow proper Handling Inquiries/Requests and complaints standards, and maintain the guest satisfaction rule at all times.Use proper telephone etiquette and answering techniques when answering the telephone.Anticipate guest’s needs, respond promptly and acknowledge all guests, at all times.Maintain positive guest relations at all times.Follow proper emergency and safety procedures at all times.Assist all disabled guests, catering to their special needs as much as possible.Essential Duties and Responsibilities
Clean and sanitize all kitchen equipment.Strain/change all deep fry oil as required.Clean and sanitize all food storage areas, walk in fridges, freezers, ovens, freestanding hot and cold boxes and dry storage cupboards.Clean filters and hoods. Clean and sanitize loading dock, council rubbish containers and all rubbish bins from food production and services areas.Store all cleaned articles in the correct areas.Remove stains from china and cutlery as required.Prepare buffet in Lagoons before service and clean after serviceEnsure all access and traffic areas are clear and clean.Keep all equipment in the Steward's area in good condition. Report any breakdowns in equipment to the Stewarding Supervisor.Report all accidents and breakages to the Chef in charge of that shift.Report and/or take action on any equipment breakdown or safety issue relevant to your work area.Knowledge, Skills and Abilities
High school diploma or equivalent.Previous experience in a kitchen or food service environment preferred.Strong attention to detail and organizational skills.Ability to work in a fast-paced environment.Excellent communication and teamwork skills.Ability to stand for long periods and lift heavy objects.Knowledge of health and safety regulations.Basic food preparation skills.Positive attitude and willingness to learn.Flexibility to work various shifts, including evenings, weekends, and holidays. Read LessJob title
Housekeeping Supervisor
Reports to
Supervisory
Job Family
Assistant Housekeeper/ Executive Housekeeper
Job purpose
General Hospitality Job Responsibilities
Maintain hotel’s Quality Customer Service standards and uphold the mission statements through the strict follow up of the Hospitality Rules.Maintain and abide to time clock rules, report to work area on time.Keep high grooming standards at all times and keep work area clean and safe.Wear, maintain and follow uniform standards at all times.Must become familiar and proficient in all aspects of the property, departments, locations, hours of operations, rooms, activities, etc. respond to guests accurately.Use guest etiquette at all times.Follow proper Handling Inquiries/Requests and complaints standards, and maintain the guest satisfaction rule at all times.Use proper telephone etiquette and answering techniques when answering the telephone.Anticipate guest’s needs, respond promptly and acknowledge all guests, at all times.Maintain positive guest relations at all times.Follow proper emergency and safety procedures at all times.Assist all disabled guests, catering to their special needs as much as possible.Essential Duties and Responsibilities
Monitor the staff attendance dailyReview staffing radios and handout staff assignmentsFollow up on equipment maintenancePick up radio and keys at beginning of shiftReport undesirable visitors to security immediatelyHandle guest/employee injuries promptly and according to hotel proceduresInspect linen and supply closets on all floors for maintenance, cleanliness and stockCheck Room Attendant’s carts for maintenance, cleanliness and stockCheck Room Attendants cleaning supplies; make sure they are approvedCheck all vacant rooms and report any discrepanciesCheck rooms for possible repairs and follow up with maintenanceInspect the VIP roomsGuide, motivate and encourage performance of staffConsistently train attendants’ standardsConduct weekly standard trainingConduct orientation and on-the-job training for all employeesCoach and counsel employees when needed and always with fair and equal treatmentAccept and communicate employee feedbackIn case of shortage, fill in to complete the jobSupervisors are accountable at all times for: Achievement of standard of all tasks according to the SOP’s of each employee, training of standards, evaluating of employee performance on a daily basis, counsel and discipline when needed according to employees rules and regulations, retrain employees and keeping department head well informed on employee performanceSpot check room attendants cleaning resultsAttend meetings as scheduledSign-out beeper/radio and housekeeping keys, log all keys in logbookInspect all completed rooms and ensure that all clean rooms meet hotel’s quality standardsTurn completed inspection sheets to Asst. Housekeeper/Housekeeper on a daily basisMonitor employee’s lunch breakCheck attendants sheets during lunch break and at the end of the shiftInspect check-out rooms in time and report to Front DeskPrioritize early arrivals and VIP roomsCheck all expected departure rooms and check-out rooms and communicate with room attendants to prioritize roomsMonitor “Do Not Disturb” rooms following hotel procedures on DND rooms and report any discrepancies at onceInspect offices, follow up on cleanlinessInspect Hospitality room for cleanliness, maintenance and stockCount and log all dirty and clean linen in log bookInspect public areas, public restrooms, restaurants and pool areaReport all maintenance problems on a work order and follow up accordinglyInspect rooms daily using the inspection listCommunicate with Assistant Housekeeper/Housekeeper continuouslyAnticipate guest needs as necessarySecure all lost and found items at storage of lost and found itemsTake monthly linen inventory at end of the monthCheck incoming and outgoing laundryWalk through assigned areas that have been completed and check to see that they are cleaned to standardsBe familiar with the property’s fire and emergency programAny other reasonable duties as requiredQualifications Knowledge, Skills and Abilities
Working conditions
This position works in the usual Guest environment with the usual considerations to space, lighting and ventilation. In addition to the Guest room this position may do work in the field.
Physical requirements
I hereby certify that I have read this document carefully and hereby acknowledge that I fully understand the information provided to me and that this information is subject to change.
The cook is responsible for providing excellent guest service by preparing meals and following established recipes.
Prepares or directs preparation of food served using established production procedures and systems.Determines amount and type of food and supplies required using production systems.Ensures availability of supplies and food or approved substitutions in adequate time for preparation.Sets steam table; serves or ensures proper serving of food for tray line or dining room.Complies with established sanitation standards, personal hygiene and health standards. Observes proper food preparation and handling techniques.Stores food properly and safely, marking the date and item.Reports necessary equipment repair and maintenance to supervisor.Correctly prepares all food served following standard recipes and special diet orders.Plans food production to coordinate with meal serving hours so that excellence, quality, temperature and appearance of food are preserved.Apportions food for serving.Keeps a safe and clean environment.Assist other cooks and staff to deliver best quality of food in a fast-paced environment.Maintains daily production records.Keeps work area neat and clean at all times; cleans and maintains equipment used in food preparation.Requirements:Proven cooking experience, including experience as a Line Chef, Restaurant Cook or Prep Cook.Excellent understanding of various cooking methods, ingredients, equipment and procedures.Accuracy and speed in executing assigned tasks.Familiar with industry's best practices.Culinary school diploma is preferred. Read LessThe cook is responsible for providing excellent guest service by preparing meals and following established recipes.
Prepares or directs preparation of food served using established production procedures and systems.Determines amount and type of food and supplies required using production systems.Ensures availability of supplies and food or approved substitutions in adequate time for preparation.Sets steam table; serves or ensures proper serving of food for tray line or dining room.Complies with established sanitation standards, personal hygiene and health standards. Observes proper food preparation and handling techniques.Stores food properly and safely, marking the date and item.Reports necessary equipment repair and maintenance to supervisor.Correctly prepares all food served following standard recipes and special diet orders.Plans food production to coordinate with meal serving hours so that excellence, quality, temperature and appearance of food are preserved.Apportions food for serving.Keeps a safe and clean environment.Assist other cooks and staff to deliver best quality of food in a fast-paced environment.Maintains daily production records.Keeps work area neat and clean at all times; cleans and maintains equipment used in food preparation.Requirements:Proven cooking experience, including experience as a Line Chef, Restaurant Cook or Prep Cook.Excellent understanding of various cooking methods, ingredients, equipment and procedures.Accuracy and speed in executing assigned tasks.Familiar with industry's best practices.Culinary school diploma is preferred. Read LessJob title
Housekeeping Supervisor
Reports to
Supervisory
Job Family
Assistant Housekeeper/ Executive Housekeeper
Job purpose
General Hospitality Job Responsibilities
Maintain hotel’s Quality Customer Service standards and uphold the mission statements through the strict follow up of the Hospitality Rules.Maintain and abide to time clock rules, report to work area on time.Keep high grooming standards at all times and keep work area clean and safe.Wear, maintain and follow uniform standards at all times.Must become familiar and proficient in all aspects of the property, departments, locations, hours of operations, rooms, activities, etc. respond to guests accurately.Use guest etiquette at all times.Follow proper Handling Inquiries/Requests and complaints standards, and maintain the guest satisfaction rule at all times.Use proper telephone etiquette and answering techniques when answering the telephone.Anticipate guest’s needs, respond promptly and acknowledge all guests, at all times.Maintain positive guest relations at all times.Follow proper emergency and safety procedures at all times.Assist all disabled guests, catering to their special needs as much as possible.Essential Duties and Responsibilities
Monitor the staff attendance dailyReview staffing radios and handout staff assignmentsFollow up on equipment maintenancePick up radio and keys at beginning of shiftReport undesirable visitors to security immediatelyHandle guest/employee injuries promptly and according to hotel proceduresInspect linen and supply closets on all floors for maintenance, cleanliness and stockCheck Room Attendant’s carts for maintenance, cleanliness and stockCheck Room Attendants cleaning supplies; make sure they are approvedCheck all vacant rooms and report any discrepanciesCheck rooms for possible repairs and follow up with maintenanceInspect the VIP roomsGuide, motivate and encourage performance of staffConsistently train attendants’ standardsConduct weekly standard trainingConduct orientation and on-the-job training for all employeesCoach and counsel employees when needed and always with fair and equal treatmentAccept and communicate employee feedbackIn case of shortage, fill in to complete the jobSupervisors are accountable at all times for: Achievement of standard of all tasks according to the SOP’s of each employee, training of standards, evaluating of employee performance on a daily basis, counsel and discipline when needed according to employees rules and regulations, retrain employees and keeping department head well informed on employee performanceSpot check room attendants cleaning resultsAttend meetings as scheduledSign-out beeper/radio and housekeeping keys, log all keys in logbookInspect all completed rooms and ensure that all clean rooms meet hotel’s quality standardsTurn completed inspection sheets to Asst. Housekeeper/Housekeeper on a daily basisMonitor employee’s lunch breakCheck attendants sheets during lunch break and at the end of the shiftInspect check-out rooms in time and report to Front DeskPrioritize early arrivals and VIP roomsCheck all expected departure rooms and check-out rooms and communicate with room attendants to prioritize roomsMonitor “Do Not Disturb” rooms following hotel procedures on DND rooms and report any discrepancies at onceInspect offices, follow up on cleanlinessInspect Hospitality room for cleanliness, maintenance and stockCount and log all dirty and clean linen in log bookInspect public areas, public restrooms, restaurants and pool areaReport all maintenance problems on a work order and follow up accordinglyInspect rooms daily using the inspection listCommunicate with Assistant Housekeeper/Housekeeper continuouslyAnticipate guest needs as necessarySecure all lost and found items at storage of lost and found itemsTake monthly linen inventory at end of the monthCheck incoming and outgoing laundryWalk through assigned areas that have been completed and check to see that they are cleaned to standardsBe familiar with the property’s fire and emergency programAny other reasonable duties as requiredQualifications Knowledge, Skills and Abilities
Working conditions
This position works in the usual Guest environment with the usual considerations to space, lighting and ventilation. In addition to the Guest room this position may do work in the field.
Physical requirements
I hereby certify that I have read this document carefully and hereby acknowledge that I fully understand the information provided to me and that this information is subject to change.
Job purpose
Maintaining high levels of cleanliness and sanitation in the kitchen to ensure a safe and hygienic environment for food preparation. Additionally, kitchen stewards may also assist with receiving and storing deliveries, restocking supplies, and assisting with basic food preparation tasks.
General Hospitality Job Responsibilities
Maintain hotel’s Quality Customer Service standards and uphold the mission statements through the strict follow up of the Hospitality Rules.Maintain and abide to time clock rules, report to work area on time.Keep high grooming standards at all times and keep work area clean and safe.Wear, maintain and follow uniform standards at all times.Must become familiar and proficient in all aspects of the property, departments, locations, hours of operations, rooms, activities, etc. respond to guests accurately.Use guest etiquette at all times.Follow proper Handling Inquiries/Requests and complaints standards, and maintain the guest satisfaction rule at all times.Use proper telephone etiquette and answering techniques when answering the telephone.Anticipate guest’s needs, respond promptly and acknowledge all guests, at all times.Maintain positive guest relations at all times.Follow proper emergency and safety procedures at all times.Assist all disabled guests, catering to their special needs as much as possible.Essential Duties and Responsibilities
Clean and sanitize all kitchen equipment.Strain/change all deep fry oil as required.Clean and sanitize all food storage areas, walk in fridges, freezers, ovens, freestanding hot and cold boxes and dry storage cupboards.Clean filters and hoods. Clean and sanitize loading dock, council rubbish containers and all rubbish bins from food production and services areas.Store all cleaned articles in the correct areas.Remove stains from china and cutlery as required.Prepare buffet in Lagoons before service and clean after serviceEnsure all access and traffic areas are clear and clean.Keep all equipment in the Steward's area in good condition. Report any breakdowns in equipment to the Stewarding Supervisor.Report all accidents and breakages to the Chef in charge of that shift.Report and/or take action on any equipment breakdown or safety issue relevant to your work area.Knowledge, Skills and Abilities
High school diploma or equivalent.Previous experience in a kitchen or food service environment preferred.Strong attention to detail and organizational skills.Ability to work in a fast-paced environment.Excellent communication and teamwork skills.Ability to stand for long periods and lift heavy objects.Knowledge of health and safety regulations.Basic food preparation skills.Positive attitude and willingness to learn.Flexibility to work various shifts, including evenings, weekends, and holidays. Read Less