Granite VNA is seeking a Billing Team Lead to guide, support, and elevate our billing team while ensuring accuracy, compliance, and efficiency in a fast-paced healthcare environment. This role plays a critical part in supporting our clinicians and patients by keeping revenue processes running smoothly. If you enjoy mentoring others, problem-solving, and contributing to a mission-driven organization that values collaboration and excellence, this may be the perfect opportunity for you.
Reporting to the Manager of Revenue Cycle the Billing Team Lead oversees the daily operations of the billing team, ensuring accurate, timely invoice processing and claims submissions. The Billing Team Lead is responsible for analyzing data to develop actionable information. Categories include streamlining claim submissions, improving billing accuracy, managing claim denials and drive to reduction, and reducing inefficiencies to streamline workflows. Develop reporting strategies to identify payor performance. The Billing Team Lead will maintain billing tasks for [a population of] payors.
Essential Functions
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Serve as the go-to resource for complex billing discrepancies, customer complaints, and payment issues, communicating with clients and other departments.Oversee daily activities of billing team, provide training for new hires and act as a mentor for the billing team members.Reviews and categorizes aged receivables for Home Care and Hospice for billing staff workflow.Obtains clearinghouse data to accurately report on payor performanceAccording to departmental guidelines, analyzes, investigates, and follows-up on denied and/or underpaid claims and patient balances to facilitate payment and resolution. Evaluates payor payments, adjustments and write offs against payor contracts for appropriateness and accuracy. Manages the billing team’s delivery element for patient payor changes.Acts as a backup for all billing functions.Participates with the billing office staff in review of any outstanding claims and/or denials on a regular ongoing basis to ensure accuracy and timeliness of any necessary appeals. Performs other specific projects relating to billing, data entry, and computer operations as required. Maintains thorough knowledge of payer contracts, regulations and guidelines, as well as State and Federal laws relating to billing and collection procedures to ensure accurate and compliant billing processes. Ensures daily processing Medicare NOA’s and NOE’s. Facilitates process documentation and training and validates consistent process completion.Communicate with other departments to obtain necessary information as needed. Represents the billing team along with management in cross-team strategic initiatives.Other Job Functions
Communicate with other departments to obtain necessary information as needed. Represents the billing team along with management in cross-team strategic initiatives.Perform job duties in a safe manner to prevent injury to yourself and othersDemonstrates flexibility in role by accepting other duties as assigned for which qualified.Work Environment
The employee may be required to work extended periods of time using a desktop, laptop and/or other mobile device. No team member is ever required to perform work that he or she believes in unsafe, or that he or she thinks is likely to cause injury or a health risk to themselves or others. May require work in all office locations.
Expected Hours of Work
The employee will be scheduled to work Monday – Friday: 8am – 4:30pm.
Requirements:High School Diploma or equivalent; Post secondary coursework in Finance, Accounting, or Information Technology preferred or equivalent combination of education and/or work experience required.Minimum of 5 years Medicare, Medicaid, or Commercial billing, Home Health and Hospice billing preferred.Intermediate to advanced MS Office skills, especially WordAdvanced Excel experience required Read LessFull time benefited position Monday - Friday 8:00 a.m. - 4:00 p.m.
Granite VNA is seeking caring and compassionate people to join our team! Do have a passion for healthcare and working with people? Would you like to be part of a mission driven organization? If so, please consider joining Granite VNA as a Home Health and Hospice LNA where you can make a difference in the lives of our patients and their families by providing optimal care in facilities located throughout our service area.
Why Choose Granite VNA?
We bring care home—and bring out the best in our team.
Supportive, compassionate leadership grounded in integrityAutonomy, flexibility, and purpose-driven workCollaboration with a knowledgeable, dedicated, and welcoming interdisciplinary teamCompetitive pay (Paid hourly for visits, documentation, travel time and meetings).Mileage reimbursement at the federal rate.Generous benefits package (Earned Time, Health, Dental, Vision, 401(k) with a company match and more!)Ongoing professional development, career growth and scholarship opportunitiesAt Granite VNA, we care for our team the same way we care for our patients—by creating a safe, respectful, and supportive environment.Commitment to staff safety with AVADE Training for field staff and Armed Intruder Training for non-field rolesClothing stipend for Granite VNA–embroidered apparel so you can proudly represent our organization in the community.We invest in tools that let you do what you do best. Our clinicians have access to secure AI technology that helps cut documentation time, giving you more space to focus on connection, compassion, and delivering exceptional patient care. And yes, fresh air, scenic drives and NH sunsetsIf you’re looking for a career where your skills truly matter—and where you’re supported every step of the way—Granite VNA is the place for you. Apply today! We would love to hear from you!
Position Overview
Reporting to the Paraprofessional Administrative Manager, the Granite VNA Home Health & Hospice Aide performs personal care and designated health-related services for the care and well-being of assigned clients under the supervision of a Registered Nurse. The Home Health & Hospice Aide interacts with client’s family members, facility staff and other healthcare team members while maintaining professional standards.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Demonstrates professional, emotionally appropriate behavior that is consistently supportive and responsive to other individuals with whom the aide has contact in the course of their work.Follows care plan in providing basic care and services to the client including assistance with Activities of Daily Living (ADL): walking, bathing, shaving, mouth care, grooming, eating transfers, and management of incontinence.Communicates with nurses involved in the resident’s care plan; observes, records and reports changes in resident’s condition, status, or other pertinent information to the nursing staff clearly, concisely and in a timely manner.Documents care provided to the resident accurately in accordance to the agency’s guidelines.Work independently on individual assignments yet support the needs of the total work unit.Complies with the Agency’s Paraprofessional Commitment to Compliance with regards to the submission of visit documentation and time entry in accordance with agency time frames. Complies with electronic scheduling requirements.Communicates clearly and courteously with others including client, family members, and other agency staff.Practices safe work habits and proper body mechanics.Arrives on time to visits and completing visits within the scheduled time allowed.Other Job Functions
Assists client with homemaking tasks, medication assistance, and wound care in accordance with the care plan.Attends Agency meetings and in-service programs.Performs other duties as assigned.Meets the Agency-required Hospice and Licensed Nursing Assistant education requirements annually.Completes core licensed nursing assistant competencies annually.Requirements:High school diploma/GED, accompanied by current New Hampshire LNA licenseOne year of recent experience as a Licensed Nursing Assistant