Our mission is to detect cancer early, when it can be cured. We are working to change the trajectory of cancer mortality and bring stakeholders together to adopt innovative, safe, and effective technologies that can transform cancer care.
We are a healthcare company, pioneering new technologies to advance early cancer detection. We have built a multi-disciplinary organization of scientists, engineers, and physicians and we are using the power of next-generation sequencing (NGS), population-scale clinical studies, and state-of-the-art computer science and data science to overcome one of medicine's greatest challenges.
GRAIL is headquartered in Menlo Park, California, with locations in Washington, D.C., North Carolina, and the United Kingdom. It is supported by leading global investors and pharmaceutical, technology, and healthcare companies.
For more information, please visit .
GRAIL is seeking a Manager, Engineer Operations for the Engineering Operations Organization. The Manager, Engineer Operations will lead a key operations team that oversees technical engineering support for a variety of process automation hardware, software applications, and laboratory equipment to support smooth lab operations. Working cross-functionally with Operations, R&D, and Software groups, you will drive robust equipment and automation operations with the leadership of a team of talented operations engineers/technicians. The successful candidate will be a scientist or engineer with a proven track record of owning complex systems as well as implementing continuous process improvements in a regulated operations setting. The Engineering Operations organization is the engineering arm of Operations that provides day to day around the clock engineering and maintenance support to operations. GRAIL's testing volumes are scaling fast and require a dynamic and detail-oriented leader to help deliver our revolutionary test to as many people as possible.
The onsite role requires 5 days a week in Durham, NC (RTP Site)
This is a full time position working in our lab starting at 8:00 AM Monday through Friday
The working hours could be temporarily adjusted due to training, travel, and other events.
This position requires on-call duty and may need to support weekends and holidays.
Responsibilities:Build and manage a team of engineers/technicians with the diverse scientific and technical skills required to support, troubleshoot, and improve complex automation systems in a regulated environmentEstablish operational objectives and work plans, delegate and empower team members to maximize the system up time for 24x7 operationsLead area work responsibilities, effectively triage opportunities, direct work based on team skill set, and coach and guide staff to support the area and operators' day to day following cGMP/GLP and Quality Management System (QMS) guidelines.Lead root cause investigations, drive for resolutions, and follow those up with corrective and preventative actions for area of responsibilityMake time sensitive technical decisions.Support CAPEX/OPEX planningParticipate, be a role model, and adhere to GRAIL's policies and guidelines.Recommend and implement changes to ensure ongoing high-quality performance of laboratory equipment as part of the continuous improvement process.Work closely with Quality and regulatory to implement and follow the required policies and procedures for system qualification, maintenance, and calibrationListed responsibilities are an essential, but not exhaustive list, of the usual duties associated with the position. Changes to individual responsibilities may occur due to business needs.
Preferred Qualifications:8+ years of related experience with a BS/BA or higher degree in Engineering, Physics, Chemistry or Life Sciences or equivalent work experience. Engineering degrees are preferred5+ years experience in technical troubleshooting and maintenance in both hardware and software components3+ years managerial experience in a similar work environment3+ years Hands-on experience maintaining and supporting equipment in both hardware and software and following appropriate safety procedures3+ years experience successfully leading, coaching, and mentoring junior level engineers3+ years experience with writing and implementing test protocols and procedures2+ years experience working in a clinical laboratory regulated environment2+ years experience with Laboratory Information Management Systems (LIMS), Manufacturing Management Systems(MES), scheduling software, Customer Relationship Management (CRM) software, Green Button Go (GBG)2+ years experience writing and implementing test protocols and procedures2+ year experience in Project Management1+ years experience working with IT networking and systems infrastructure1+ years experience executing within a computerized maintenance/calibration management systemKnowledge Safety Training, lock out tag out (LOTO), Hazardous material, and waste handling
Physical Demands and Working EnvironmentHours and days may vary depending on operational needsRegularly required to stand, sit, walk, climb stairs/ladders, kneel, crouch, or wear safety gear.Must regularly lift and / or move up to 10 pounds.Frequently lift and/or move up to 25 pounds.Occasionally lift and/or move up to 50 pounds.Working with dry ice may be necessary.Working on confined spaces may be necessaryMay be exposed to hazardous materials, blood specimens and instruments with moving parts, heating or freezing elements, and high speed centrifugation.
Expected full time annual base payscale for this position is $114K -$142K. Actual base pay will consider skills, experience and location.
Based on the role, colleagues may be eligible to participate in an annual bonus plan tied to company and individual performance, or an incentive plan. We also offer a long-term incentive plan to align company and colleague success over time.
In addition, GRAIL offers a progressive benefit package, including flexible time-off, a 401k with a company match, and alongside our medical, dental, vision plans, carefully selected mindfulness offerings.
GRAIL is an Equal Employment Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status. We will reasonably accommodate all individuals with disabilities so that they can participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. GRAIL maintains a drug-free workplace.
Our mission is to detect cancer early, when it can be cured. We are working to change the trajectory of cancer mortality and bring stakeholders together to adopt innovative, safe, and effective technologies that can transform cancer care.
We are a healthcare company, pioneering new technologies to advance early cancer detection. We have built a multi-disciplinary organization of scientists, engineers, and physicians and we are using the power of next-generation sequencing (NGS), population-scale clinical studies, and state-of-the-art computer science and data science to overcome one of medicine's greatest challenges.
GRAIL is headquartered in Menlo Park, California, with locations in Washington, D.C., North Carolina, and the United Kingdom. It is supported by leading global investors and pharmaceutical, technology, and healthcare companies.
For more information, please visit .
We are seeking an experienced Infrastructure Engineer / VMware Architect to join our high-impact Platform Engineering team. This strategic role is pivotal in architecting, maintaining, and evolving the company's hybrid infrastructure-supporting both cloud and on-premise environments. You will lead the design and implementation of enterprise-grade solutions leveraging VMware technologies, Kubernetes, and automation tools, ensuring operational excellence in performance, scalability, and security.
The ideal candidate will be a technical leader with a passion for infrastructure modernization, deep expertise in virtualization and containerization, and a proactive approach to system resilience and compliance. You will collaborate cross-functionally with DevOps, Security, and Engineering teams to build secure, scalable platforms that support rapid development and deployment of business-critical applications.
This is a hybrid role in our Menlo Park, CA office
ResponsibilitiesArchitect, deploy, and maintain VMware-based virtualization platforms, including vSphere, NSX, and VSAN.Manage and optimize VMware security configurations (vCenter Hardening, NSX micro-segmentation, secure remote desktop services).Deploy and manage Kubernetes clusters on VMware infrastructure, ensuring high availability and performance.Implement and maintain Juniper networking (firewalls, switches, SD-WAN).Administer Pure Storage environments for performance, reliability, and DR readiness.Design and implement Infrastructure as Code (IaC) using Terraform and Ansible.Integrate DevOps practices to automate deployments and optimize CI/CD pipelines.Monitor and troubleshoot infrastructure performance issues proactively.Collaborate with DevOps and software teams to support containerized workloads.Ensure compliance with CIS, NIST, HIPAA standards; manage secure handling of PHI.Document system configurations and maintain accurate network topology records.Perform routine system audits, patching, and upgrades.Develop and test disaster recovery and business continuity plans.
Preferred QualificationsSkills & Experience:Bachelor's degree in IT, Computer Science, or a related field-or equivalent professional experience.5+ years managing VMware environments (vSphere, NSX, VSAN).Deep expertise in VMware security practices (e.g., vCenter Hardening, NSX micro-segmentation).Hands-on experience managing Kubernetes on VMware platforms.Strong proficiency in Juniper networking (firewalls, switches, SD-WAN) and networking protocols (BGP, OSPF, VLANs).Experience administering Pure Storage systems.Expertise with Terraform, Ansible, and Jenkins for automation and CI/CD.Familiarity with monitoring tools such as vRealize Operations, Prometheus, Grafana, Datadog.Solid understanding of CIS, NIST, HIPAA compliance and experience handling PHI.Strong analytical and problem-solving skills; thrives in high-pressure environments.Excellent communication skills-written and verbal.
Highly Preferred Qualifications:Certifications in VMware (VCP-DCV, VCAP), Kubernetes (CKA, CKAD), Juniper (JNCIA, JNCIP).Familiarity with VMware Horizon View for remote desktop services.Experience with Disaster Recovery and Business Continuity Planning.Exposure to SD-WAN architecture and hybrid cloud strategies.Understanding of multi-cloud integrations (AWS, Azure, GCP) with VMware.Working knowledge of compliance frameworks such as ISO 27000, CIS Benchmarks, NIST 800-53.
Expected full time annual base pay scale for this position is $131K-$172K. Actual base pay will consider skills, experience and location.
Based on the role, colleagues may be eligible to participate in an annual bonus plan tied to company and individual performance, or an incentive plan. We also offer a long-term incentive plan to align company and colleague success over time.
In addition, GRAIL offers a progressive benefit package, including flexible time-off, a 401k with a company match, and alongside our medical, dental, vision plans, carefully selected mindfulness offerings.
GRAIL is an Equal Employment Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status. We will reasonably accommodate all individuals with disabilities so that they can participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. GRAIL maintains a drug-free workplace.
Our mission is to detect cancer early, when it can be cured. We are working to change the trajectory of cancer mortality and bring stakeholders together to adopt innovative, safe, and effective technologies that can transform cancer care.
We are a healthcare company, pioneering new technologies to advance early cancer detection. We have built a multi-disciplinary organization of scientists, engineers, and physicians and we are using the power of next-generation sequencing (NGS), population-scale clinical studies, and state-of-the-art computer science and data science to overcome one of medicine's greatest challenges.
GRAIL is headquartered in Menlo Park, California, with locations in Washington, D.C., North Carolina, and the United Kingdom. It is supported by leading global investors and pharmaceutical, technology, and healthcare companies.
For more information, please visit .
We are seeking a Staff Bioinformatics Software Engineer to join our Research team and help drive the development of production-quality software at the heart of GRAIL's multi-cancer early detection product. This role is critical in bridging the gap between exploratory research and clinical-grade, regulated software, and ensuring that experimental insights are translated into robust, scalable tools used in real-world cancer detection.You will lead verification strategy, test automation, and infrastructure design for bioinformatics and machine learning pipelines, working closely with cross-functional teams to ensure software quality, reproducibility, and regulatory compliance. The ideal candidate brings strong software engineering fundamentals, experience with scientific testing and SDLC processes, and thrives in collaborative environments.In addition to supporting production workflows, you'll also contribute to early-stage development across diverse domains including statistical modeling, machine learning infrastructure, and genomic data analysis, helping shape the next generation of GRAIL's technology.
This role is hybrid, 2 days in office, 3 from home in Menlo Park, CA
ResponsibilitiesTranslate research code and exploratory analysis into robust, scalable software modules for regulated medical devices at the core of GRAIL's cancer detection products.Lead the design and implementation of verification strategies and automated tests for ML components, data pipelines, and bioinformatics software.Build and maintain automated testing infrastructure to support continuous verification of production and device software, ensuring test coverage, reproducibility, and compliance.Drive improvements in CI/CD pipelines for bioinformatics and ML workflows, ensuring fast, secure, and reproducible deployment of production and experimental code.Identify and implement high-performance, scalable solutions to improve the robustness, efficiency, and security of clinical and research bioinformatics pipelines.Follow GRAIL's SDLC processes to ensure release quality, traceability, and compliance.Prototype novel tools and analytical methods to support quality assurance and interpretability of cancer signals across multiple data types.Engage with cross-functional teams (ML, bioinformatics, clinical, regulatory) to lead ambiguous or emerging projects, bringing clarity and direction through engineering leadership.
Preferred QualificationsAdvanced degree (Master's or PhD) in Computer Science, Bioinformatics, Computational Biology, or a related quantitative discipline.5+ years of industry experience developing production-quality bioinformatics software, pipelines, or infrastructure.Demonstrated expertise in verification planning and automated testing for scientific or regulated software.Fluency in Python, with strong proficiency in at least one additional language such as Go, C++, or Java.Practical experience analyzing next-generation sequencing (NGS) data, with a focus on DNA methylation, epigenomics, or related genomics applications.Familiarity with bioinformatics file formats and toolchains (e.g., FASTQ, BAM, VCF; samtools, bcftools, Picard).Hands-on experience with cloud computing platforms (AWS, GCP, Azure) and familiarity with containerization (Docker/Kubernetes).Solid understanding of regulated software development lifecycles.Proven ability to independently lead projects, collaborate cross-functionally, and navigate ambiguity in a dynamic research or product development setting. Highly Preferred:Familiarity with workflow or pipeline frameworks, such as Reflow, Nextflow, Airflow, or similar.Experience with machine learning infrastructure, including model training orchestration, experiment tracking, and deployment workflows.Applied experience with statistical modeling, machine learning, or development of interpretability tools for biological data.Knowledge of reproducibility tooling (e.g., containerization, workflow versioning, dependency locking).
Expected full time annual base pay scale for this position is $163K-$204K. Actual base pay will consider skills, experience and location.
Based on the role, colleagues may be eligible to participate in an annual bonus plan tied to company and individual performance, or an incentive plan. We also offer a long-term incentive plan to align company and colleague success over time.
In addition, GRAIL offers a progressive benefit package, including flexible time-off, a 401k with a company match, and alongside our medical, dental, vision plans, carefully selected mindfulness offerings.
GRAIL is an Equal Employment Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status. We will reasonably accommodate all individuals with disabilities so that they can participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. GRAIL maintains a drug-free workplace.
Our mission is to detect cancer early, when it can be cured. We are working to change the trajectory of cancer mortality and bring stakeholders together to adopt innovative, safe, and effective technologies that can transform cancer care.
We are a healthcare company, pioneering new technologies to advance early cancer detection. We have built a multi-disciplinary organization of scientists, engineers, and physicians and we are using the power of next-generation sequencing (NGS), population-scale clinical studies, and state-of-the-art computer science and data science to overcome one of medicine's greatest challenges.
GRAIL is headquartered in Menlo Park, California, with locations in Washington, D.C., North Carolina, and the United Kingdom. It is supported by leading global investors and pharmaceutical, technology, and healthcare companies.
For more information, please visit .
The Associate Director, Clinical Laboratory will oversee the overall operations of the Clinical Laboratory including planning, directing and evaluating all laboratory activities within the facility.
Responsibilities:Oversee the overall operations of the Clinical Laboratory including planning, directing and evaluating all laboratory activities within the facility.Ensuring test systems are functioning properly, monitoring patient and quality control testing results, planning, validation and implementation of new test procedures in collaboration with other departments.Work with the Laboratory Managers on the laboratory's quality control and quality assurance procedures, technical troubleshooting and improvement procedures, and training and education programs.Communicate needs of the team to other groups and escalate priorities as needed.Ensure stability studies, validation protocols, and other process improvement and new assay projects are implemented into laboratory protocols and training.Review validation and stability study protocols and technical reports.Participate in quality assurance activitiesPossess a working knowledge of local, state, and federal laboratory regulationsOutstanding professionalism, leadership, and communication skillsAbility to analyze and problem solve complex issues that impact test performanceStrong technical skills and job and industry knowledgeAbility to manage projects through initiation to completionAbility to effectively communicate technical information to technical and non-technical audiencesAbility to proactively communicate consistently, clearly, and honestlyStrong automation and computing skills.High volume laboratory experience preferred.Training in molecular biology techniques preferred.Be an advocate for the clinical lab in meetings with support teams.Perform other laboratory duties as needed.
Preferred Qualifications:Bachelor of Arts or Science in Biomedical Laboratory Science, Clinical Science or related field. Advanced degree (MS or PhD) preferred.At least 7 years of Laboratory experience or equivalent with education/experience.Working knowledge of local, state, and federal laboratory regulations including CLIA/CAP, NYSDOH, and ISO15189.Operations and people management experience required.Strong project management abilities.Strong collaborator and demonstrated track record of success in a cross functional team environment and management roles.Strong technical skills in molecular biology and other relevant industry knowledge.Strong automation and computing skills.Ability to effectively communicate technical information to technical and non-technical audiences.Ability to proactively communicate consistently, clearly, and honestly.Experience with next generations sequencing and high throughput automation is preferred.
Physical Demands and Work EnvironmentHours and days may vary depending on operational needsStanding or sitting for long periods of time may be necessaryMay be exposed to hazardous materials, blood specimens and instruments with moving parts, heating or freezing elements, and high speed centrifugationRepetitive manual pipetting may be necessarySome lifting (up to 25 pounds) may be necessary
The expected, full-time, annual base pay scale for this position is $121,000 - $151,000. Actual base pay will be determined by factors such as: job level, job-related knowledge, skills, experience, and location.
Based on the role, colleagues may be eligible to participate in an annual bonus plan tied to company and individual performance, or an incentive plan. We also offer a long-term incentive plan to align company and colleague success over time.
In addition, GRAIL offers a progressive benefit package, including flexible time-off, a 401k with a company match, and alongside our medical, dental, vision plans, carefully selected mindfulness offerings.
GRAIL is an Equal Employment Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status. We will reasonably accommodate all individuals with disabilities so that they can participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. GRAIL maintains a drug-free workplace.
Our mission is to detect cancer early, when it can be cured. We are working to change the trajectory of cancer mortality and bring stakeholders together to adopt innovative, safe, and effective technologies that can transform cancer care.
We are a healthcare company, pioneering new technologies to advance early cancer detection. We have built a multi-disciplinary organization of scientists, engineers, and physicians and we are using the power of next-generation sequencing (NGS), population-scale clinical studies, and state-of-the-art computer science and data science to overcome one of medicine's greatest challenges.
GRAIL is headquartered in Menlo Park, California, with locations in Washington, D.C., North Carolina, and the United Kingdom. It is supported by leading global investors and pharmaceutical, technology, and healthcare companies.
For more information, please visit .
The Associate Director will proficiently lead the Prior Authorization, Billing Data Entry, and Billing Operations teams, ensuring a comprehensive understanding of GRAIL's billing information system and all facets of revenue cycle management. They will oversee daily activities of the billing staff, managing all aspects of prior authorization billing, pre-certification, and eligibility functions. The Associate Director will achieve strategic goals by leveraging their leadership team, guiding individuals who organize and plan daily workflow activities for billing staff members. Additionally, they will contribute to strategic planning and serve in an advisory capacity as part of the leadership team.
This is a hybrid role and requires you to be onsite 2 days a week in Durham, NC.
ResponsibilitiesBuild an in-house prior authorization team and design processes to ensure maximized revenue collection.Manage all front-end billing operations, including hiring, training, development, coaching, corrective actions, and ongoing monitoring of staff activities.Direct Billing Operations management and staff to ensure accurate claim/invoice submissions and timely collections in accordance with third-party contract terms.Maximize cash collections through diligent and timely monitoring of all open accounts receivable balances.Support the Billing Operations Manager in resolving reimbursement issues with third-party payers and provide guidance to senior leadership regarding contracting challenges.Establish and maintain billing data, including rate schedules and payer information.Analyze reimbursement from all sources, monitor payer reimbursement exceptions, and manage pending claims and denials.Maintain and enhance billing policies and procedures, ensuring staff adherence.Review detailed analyses and reports of billing and accounts receivable activity, including performance metrics and days outstanding, to ensure KPIs are met.Ensure consistent quality of billing services by assigning tasks based on skill levels and monitoring departmental productivity.Ensure the third-party billing system meets KPIs and follows established procedures.Collaborate with the Revenue team to analyze billing activity for monthly financial reporting.Identify and implement opportunities for automation and process improvement.Assist with other related duties and special projects as needed.Provide mentoring, coaching, and performance reviews for direct reports.Develop and monitor operating procedures, implementing workflow changes to improve productivity as necessary.Hold billing operations management accountable for performance and production standards.Provide direction and development opportunities through routine coaching and development plans.Assess performance and provide timely, constructive feedback to staff.Prepare and conduct annual performance evaluations and recommend merit increases and bonus percentages.Ensure compliance with PCI, CLIA, CAP, HIPAA, and other applicable regulatory guidelines.
Preferred Qualifications: Bachelor's degree in a related field or equivalent experience required.Minimum of 8 years' experience managing a high-volume, fast-growing billing office in a laboratory setting (staff of 10+ preferred).Extensive experience in Prior Authorization billing operations.Strong knowledge of reimbursement, billing, coding, and compliance regulations.Demonstrated leadership and startup experience in medical billing and revenue cycle management.Ability to manage a wide variety of work in a fast-paced environment through effective planning, delegation, and coaching.Strong communication and collaboration skills across cross-functional teams and senior leadership.Effective planning, organizational, and delegation abilities.Ability to respond to change quickly and develop creative solutions to evolving business needs.Skilled in researching, interpreting, and concisely presenting data.Leads by example and demonstrates a passion for excellence.Maintains high standards of professionalism, discipline, and decision-making.Inspires teams to surpass performance goals and successfully manage a growing workforce.Excellent verbal and written communication skills.Open to sharing and receiving ideas across all levels of the organization to achieve results.Committed to team and organizational success, with a strong willingness to support and engage colleagues.
Expected full time annual base pay scale for this position is $121K-$151K. Actual base pay will consider skills, experience and location.
Based on the role, colleagues may be eligible to participate in an annual bonus plan tied to company and individual performance, or an incentive plan. We also offer a long-term incentive plan to align company and colleague success over time.
In addition, GRAIL offers a progressive benefit package, including flexible time-off, a 401k with a company match, and alongside our medical, dental, vision plans, carefully selected mindfulness offerings.
GRAIL is an Equal Employment Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status. We will reasonably accommodate all individuals with disabilities so that they can participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. GRAIL maintains a drug-free workplace.
Our mission is to detect cancer early, when it can be cured. We are working to change the trajectory of cancer mortality and bring stakeholders together to adopt innovative, safe, and effective technologies that can transform cancer care.
We are a healthcare company, pioneering new technologies to advance early cancer detection. We have built a multi-disciplinary organization of scientists, engineers, and physicians and we are using the power of next-generation sequencing (NGS), population-scale clinical studies, and state-of-the-art computer science and data science to overcome one of medicine's greatest challenges.
GRAIL is headquartered in Menlo Park, California, with locations in Washington, D.C., North Carolina, and the United Kingdom. It is supported by leading global investors and pharmaceutical, technology, and healthcare companies.
For more information, please visit .
The Customer Service Coordinator (CSC) serves as the primary point of contact when a customer interacts with GRAIL via phone, email, and chat. In addition to being responsible for receiving inbound communications from customers within GRAIL's virtual contact center environment, the CSC demonstrates a firm understanding of the importance of exceptional service in the realm of cancer care.
This position requires excellent attention to detail, effective written and verbal communication skills, the ability to multitask, flexibility regarding tasks and schedule, and the ability to work independently as well as within a highly collaborative team environment. It also requires kindness, empathy, respect for others, and a positive attitude.
The CSC is committed to personal and professional growth, meeting the needs of the customer and company, and making a meaningful difference in a caller's day and within the healthcare landscape as a whole.
This is a hybrid role and requires you to be onsite 2 days a week in Menlo Park, CA.
Responsibilities: Respond to inbound communication within GRAIL's virtual contact center environment.Demonstrate ownership of each customer interaction, seeing all cases through to completion.Accurately document all interactions with customers in GRAIL's customer relationship management (CRM) software.Enter and qualify customer and patient information into GRAIL's laboratory information management system (LIMS).Interact effectively with GRAIL's call center software.Demonstrate a working knowledge of laboratory operations and a willingness to contribute to laboratory processes.Document interactions clearly, concisely, and thoroughly, ensuring proper task completion during scheduled working hours.Maintain the highest level of courtesy and hospitality under all conditions.Embody GRAIL values and communicate with others in accordance with these standards.Remain composed in conflict situations and escalate issues when appropriate.Demonstrate thorough knowledge of GRAIL products and procedures.Communicate effectively with coworkers and non-laboratory personnel.Identify process improvement opportunities and report them to customer service management.Adhere to Standard Operating Procedures (SOPs) related to customer service.Comply with GRAIL policies regarding Bloodborne Pathogen Exposure Control, Chemical Hazards, Illness and Injury Prevention, Fire Safety, and Quality Assurance.Abide by CLIA, CAP, HIPAA, and other state, federal, and regulatory guidelines.
Preferred Qualifications: A bachelor's degree or an equivalent combination of education and experience.A minimum of 1 year of customer service experience in a laboratory or closely related field.An additional 3 years of experience in any other customer-facing field is preferred.Strong communication skills with coworkers, managers, and customers.Strong organizational skills and meticulous attention to detail.Ability to accept, integrate, and apply constructive feedback professionally.Ability to prioritize tasks and drive results with a high emphasis on quality.Ability to work as part of a team in a highly collaborative environment.Proficiency in computer, internet, and software operations.Ability to communicate consistently, clearly, and honestly.
Physical Demands / Working Environment
Hours and days may vary depending on operational needs.Standing or sitting for long periods may be required.This position may occasionally require work at night, on weekends, and on holidays.
Expected full time annual base pay scale for this position is $49K-$58K. Actual base pay will consider skills, experience and location.
Based on the role, colleagues may be eligible to participate in an annual bonus plan tied to company and individual performance, or an incentive plan. We also offer a long-term incentive plan to align company and colleague success over time.
In addition, GRAIL offers a progressive benefit package, including flexible time-off, a 401k with a company match, and alongside our medical, dental, vision plans, carefully selected mindfulness offerings.
GRAIL is an Equal Employment Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status. We will reasonably accommodate all individuals with disabilities so that they can participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. GRAIL maintains a drug-free workplace.
Our mission is to detect cancer early, when it can be cured. We are working to change the trajectory of cancer mortality and bring stakeholders together to adopt innovative, safe, and effective technologies that can transform cancer care.
We are a healthcare company, pioneering new technologies to advance early cancer detection. We have built a multi-disciplinary organization of scientists, engineers, and physicians and we are using the power of next-generation sequencing (NGS), population-scale clinical studies, and state-of-the-art computer science and data science to overcome one of medicine's greatest challenges.
GRAIL is headquartered in Menlo Park, California, with locations in Washington, D.C., North Carolina, and the United Kingdom. It is supported by leading global investors and pharmaceutical, technology, and healthcare companies.
For more information, please visit .
The Customer Service Coordinator (CSC) serves as the primary point of contact when a customer interacts with GRAIL via phone, email, and chat. In addition to being responsible for receiving inbound communications from customers within GRAIL's virtual contact center environment, the CSC demonstrates a firm understanding of the importance of exceptional service in the realm of cancer care.
This position requires excellent attention to detail, effective written and verbal communication skills, the ability to multitask, flexibility regarding tasks and schedule, and the ability to work independently as well as within a highly collaborative team environment. It also requires kindness, empathy, respect for others, and a positive attitude.
The CSC is committed to personal and professional growth, meeting the needs of the customer and company, and making a meaningful difference in a caller's day and within the healthcare landscape as a whole.
This is a hybrid role and requires you to be onsite 2 days a week in Durham, NC.
Responsibilities: Respond to inbound communication within GRAIL's virtual contact center environment.Demonstrate ownership of each customer interaction, seeing all cases through to completion.Accurately document all interactions with customers in GRAIL's customer relationship management (CRM) software.Enter and qualify customer and patient information into GRAIL's laboratory information management system (LIMS).Interact effectively with GRAIL's call center software.Demonstrate a working knowledge of laboratory operations and a willingness to contribute to laboratory processes.Document interactions clearly, concisely, and thoroughly, ensuring proper task completion during scheduled working hours.Maintain the highest level of courtesy and hospitality under all conditions.Embody GRAIL values and communicate with others in accordance with these standards.Remain composed in conflict situations and escalate issues when appropriate.Demonstrate thorough knowledge of GRAIL products and procedures.Communicate effectively with coworkers and non-laboratory personnel.Identify process improvement opportunities and report them to customer service management.Adhere to Standard Operating Procedures (SOPs) related to customer service.Comply with GRAIL policies regarding Bloodborne Pathogen Exposure Control, Chemical Hazards, Illness and Injury Prevention, Fire Safety, and Quality Assurance.Abide by CLIA, CAP, HIPAA, and other state, federal, and regulatory guidelines.
Preferred Qualifications: A bachelor's degree or an equivalent combination of education and experience.A minimum of 1 year of customer service experience in a laboratory or closely related field.An additional 3 years of experience in any other customer-facing field is preferred.Strong communication skills with coworkers, managers, and customers.Strong organizational skills and meticulous attention to detail.Ability to accept, integrate, and apply constructive feedback professionally.Ability to prioritize tasks and drive results with a high emphasis on quality.Ability to work as part of a team in a highly collaborative environment.Proficiency in computer, internet, and software operations.Ability to communicate consistently, clearly, and honestly.
Physical Demands / Working Environment
Hours and days may vary depending on operational needs.Standing or sitting for long periods may be required.This position may occasionally require work at night, on weekends, and on holidays.
Expected full time annual base pay scale for this position is $43K-$50K. Actual base pay will consider skills, experience and location.
Based on the role, colleagues may be eligible to participate in an annual bonus plan tied to company and individual performance, or an incentive plan. We also offer a long-term incentive plan to align company and colleague success over time.
In addition, GRAIL offers a progressive benefit package, including flexible time-off, a 401k with a company match, and alongside our medical, dental, vision plans, carefully selected mindfulness offerings.
GRAIL is an Equal Employment Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status. We will reasonably accommodate all individuals with disabilities so that they can participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. GRAIL maintains a drug-free workplace.
Our mission is to detect cancer early, when it can be cured. We are working to change the trajectory of cancer mortality and bring stakeholders together to adopt innovative, safe, and effective technologies that can transform cancer care.
We are a healthcare company, pioneering new technologies to advance early cancer detection. We have built a multi-disciplinary organization of scientists, engineers, and physicians and we are using the power of next-generation sequencing (NGS), population-scale clinical studies, and state-of-the-art computer science and data science to overcome one of medicine's greatest challenges.
GRAIL is headquartered in Menlo Park, California, with locations in Washington, D.C., North Carolina, and the United Kingdom. It is supported by leading global investors and pharmaceutical, technology, and healthcare companies.
For more information, please visit .
The Senior Clinical Data Manager (CDM) will lead data management activities for one or multiple diagnostic product development studies in support of GRAIL's robust clinical development pipeline.
Responsibilities:Work closely with GRAIL study team members to ensure that clinical data captured is complete, consistent, and accurate. Perform study startup activities such as study protocol review, Clinical Data Management Plan (CDMP) development, and Electronic Data Capture (EDC) set-up, while collaborating with Clinical Technology staff to integrate with external systems.Manage study conduct activities including facilitation of study team data review, documentation of data handling decisions, issuance of data queries and resolution of data discrepancies.Utilize programming skills to create listings and dashboards as required by study team members.Lead data locking efforts, ensuring that study team members have executed according to the CDMP.Ensure that data integrity is maintained throughout the data lifecycle for sources including clinical data, external bio-specimen storage data, and data produced by ultra-deep ctDNA sequencing laboratories.Ensure that documentation is maintained in a state of constant audit-readiness and filed in the Trial Master File.Create/review the Data Transfer Plan with External Data Providers or collaborators.Assist Director of Clinical Data Management and other GRAIL staff with developing and implementing data standards, controlled procedural documents, and software development efforts.
Preferred Qualifications & Background:5+ years of industry experience required in clinical data management within the pharmaceutical, biotechnology, and/or diagnostics industry in an FDA-regulated environment, with a strong track record of EDC system implementation and collaboration with study teams to ensure data quality.Bachelor's degree required; advanced degree preferred. Additional coursework in programming, analytics, or related disciplines is strongly desired.Experience working on IDE trials and device registries within the medical device and/or pharmaceutical industry.Prior experience leading mid to large scale clinical trials and ability to support multiple projects at a given time. Experience working with EDC systems.Knowledge of regulatory requirements (e.g. ICH, GCP, HIPAA).Strong interpersonal communication (written and verbal) and organizational skills.Excellent team player with demonstrated track record of success in a cross-functional team environment. Consistent commitment to delivering on team goals with a sense of shared urgency.Experience managing vendors and partnering with collaborators to deliver according to contracts and plans.Familiarity with various data visualization, analytics, and reporting tools (e.g. tableau).Experience programming in R, SAS is preferred. Prior experience working on the sponsor side is required.Molecular diagnostics industry experience preferred.Experience working on developing standard operating procedures for clinical data management in collaboration with cross functional teams.
The expected, full-time, annual base pay scale for this position is $105K - $131K for Menlo Park, CA. Actual base pay will consider skills, experience, and location.
Based on the role, colleagues may be eligible to participate in an annual bonus plan tied to company and individual performance, or an incentive plan. We also offer a long-term incentive plan to align company and colleague success over time.
In addition, GRAIL offers a progressive benefit package, including flexible time-off, a 401k with a company match, and alongside our medical, dental, vision plans, carefully selected mindfulness offerings.
GRAIL is an Equal Employment Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status. We will reasonably accommodate all individuals with disabilities so that they can participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. GRAIL maintains a drug-free workplace.
Our mission is to detect cancer early, when it can be cured. We are working to change the trajectory of cancer mortality and bring stakeholders together to adopt innovative, safe, and effective technologies that can transform cancer care.
We are a healthcare company, pioneering new technologies to advance early cancer detection. We have built a multi-disciplinary organization of scientists, engineers, and physicians and we are using the power of next-generation sequencing (NGS), population-scale clinical studies, and state-of-the-art computer science and data science to overcome one of medicine's greatest challenges.
GRAIL is headquartered in Menlo Park, California, with locations in Washington, D.C., North Carolina, and the United Kingdom. It is supported by leading global investors and pharmaceutical, technology, and healthcare companies.
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GRAIL is seeking an Operations Engineer 2 for the Engineering Operations team. As an Operations Engineer 2, you will provide site-wide support for engineering operations activities. Responsibilities will include the installation, maintenance, and sustained performance of cutting-edge laboratory equipment along with documenting activities in accordance with regulatory compliance guidelines. Laboratory equipment supported will range widely, but will include next-generation sequencing platforms and automated liquid handling robots. This position will work in close collaboration with the lab operations staff and cross functional teams and represent Engineering Operations as point of contact in cross-departmental technical meetings. Strong interpersonal, organizational, and troubleshooting skills are essential for success in this position.
This is a full time, onsite position working in the Research Triangle Park, NC lab.
This is a first shift position, Monday to Friday starting at 8:00AM.
Work on holidays may be required.
On-call work may be required.
Working hours may be temporarily adjusted due to training, travel, and other events.
Responsibilities:Lead and perform live troubleshooting, recovery, debugging, repairs, and maintain equipment and systems in good working order to support the area and operators' day to day following cGMP/GLP and Quality Management System (QMS) guidelines in a timely mannerMake time sensitive technical decisions; collaborate and escalate when appropriateEnsure day-to-day reliability and maintainability of equipment, processes, mechanical, electrical, control, and safety/security systems following cGMP/GLP and Quality Management System (eQMS) guidelinesReduce and improve unplanned maintenance events wherever feasible, ensuring efficient and productive operation of equipmentExecute and document equipment lifecycle related activities (installations, maintenance, calibration, repairs, etc) by supporting and maintaining equipment records in and out of our Asset Management System for traceability purposes and to assure compliance with CLIA/CAP, FDA 21 CFR part 820, and ISO 13485 requirementsMaintain Asset Management System(s) to support internal Equipment Program processes and procedures Execute procedures, work instructions, guidelines, and testing documents such as installation / operational / performance qualification (IOPQ), site acceptance test (SAT), verifications, standard operating procedures (SOP)Serve as a primary point of contact for hosting vendor IQ, OQ, calibration, PM, and/or repairs with minimal supervisionEnsure that all work performed by external contractors is completed and documented in accordance with the site Quality Management System (QMS) and safety guidelinesWork closely with quality and regulatory to determine, include, implement and follow the required policies, requirements, and procedures for equipment lifecycle eventsAuthor and lead DAR implementations where needed; may lead equipment and equipment integration-related Change Controls for qualified assets.Respond to environmental monitoring system alert notifications for areas of responsibility.
Preferred Qualifications and Background:BS/BA or equivalent in Engineering, Physics, Chemistry or Life Sciences with 2+ years of experience working on laboratory equipment or in an equivalent program AS or applicable certification with 5+ years of experience working on laboratory equipment or equivalent program1+ years Hands-on experience maintaining and supporting general molecular laboratory equipment (hardware and software systems) and following appropriate safety procedures1+ years experience technically troubleshooting and maintaining liquid handling equipment and software components (e.g., Agilent, Hamilton, Labcyte, Illumina etc.)1+ years experience working in a regulated laboratory environment1+ years experience working with IT networking and systems infrastructure1+ years experience working within a computerized maintenance/calibration management systemExcellent communication skills to serve as a point of contact for internal customer support.Excellent time management skills to support a fast paced working environment.Ability to travel up to 10% of the time.
Physical Demands and Working EnvironmentRegularly required to stand, sit, walk, climb stairs/ladders, kneel, crouch, and wear safety gear.Occasionally work with dry ice or materials stored at very low temperatures.Must be able to stand or sit for long periods of time. May be exposed to hazardous materials, blood specimens and equipment with moving parts, heating or freezing elements, and high speed centrifugation.Working on confined spaces may be necessaryMust regularly lift and / or move up to 10 pounds.Must frequently lift and/or move up to 25 pounds.Must occasionally lift and/or move up to 50 pounds.
The expected, full-time, annual base pay scale for this position is $82K - $96K for Durham, NC. Actual base pay will consider skills, experience, and location.
Based on the role, colleagues may be eligible to participate in an annual bonus plan tied to company and individual performance, or an incentive plan. We also offer a long-term incentive plan to align company and colleague success over time.
In addition, GRAIL offers a progressive benefit package, including flexible time-off, a 401k with a company match, and alongside our medical, dental, vision plans, carefully selected mindfulness offerings.
GRAIL is an Equal Employment Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status. We will reasonably accommodate all individuals with disabilities so that they can participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. GRAIL maintains a drug-free workplace.
