Job Title/Position: Registered Nurse Patient Care Coordinator
Reports to: Clinical Manager
JOB DESCRIPTION SUMMARY: The Patient Care Coordinator’s (PCC) primary responsibility is to provide administrative support for the Clinical Managers, clinical care staff and patients. The PCC will coordinate daily/weekly/monthly clinical reports, patient supplies and interagency/community referrals. The PCC will also collaborate with agency departments, facilities and physicians as needed to coordinate appointments and/or obtain necessary documents required for care delivery and billing. The PCC must be clinically licensed & have the ability to receive a physician order. This position is primarily in an office environment; however, the PCC may be asked to assume patient overflow during high census situations.
ESSENTIONAL JOB FUNCTIONS/RESPONSIBILITIES
1. Collaborate with scheduling department to verify employee/patient schedules are accurate, staff are productive & schedule variances are reconciled.
2. Support patient needs by communicating with field staff when patient assignments need priority i.e., clinical change in condition, with direction from Clinical Manager.
3. Supports safe, effective care delivery by assisting with order review to ensure State and Federal Regulations are satisfied.
4. Supports operations & compliance by effective maintenance of agency Clinical Tasks Reports for variances. These include but are not limited to: Schedule Report, Missed Visit Report, Past Due Visits, Schedule Deviation, Visit Exception & Orphan Documents. Unresolved variances will be escalated to the Clinical Manager.
5. Supports clinical care and billing function by educating and obtaining clinical documents needed for home health billing as needed.
6. Verify admission criteria necessary for Notice of Admission daily and communicate variances to Clinical Manager for follow-up.
7. Assists with care coordination i.e. DME, medical supplies, coordination of appointments or referrals to outside agencies.
8. Facilitates patient care coordination documents with acute and post-acute facilities during patient transfers.
9. Assists with education & training of field staff.
10. Other duties as assigned, may cover for field staff in situations of high census etc.
POSITION QUALIFICATIONS
1. One-year home care experience or experience in a facility setting.
2. Must be a licensed clinician with current, active license in good standing in the state the agency is located.
3. Skilled in making effective verbal and written communications with subordinates, co-workers, consumers, referral agencies and comfortable with conflict resolution skills.
4. Ability to educate consumers on all service lines and present to seniors and aides in a group setting
5. High energy level and passionate about care delivery
6. Must have excellent organizational skills and ability to complete competing priorities
7. Must have thorough understanding of home health or hospice qualifying criteria and coverage guidelines
8. Ability to listen attentively and offer care options based on individual patient health needs
9. Proficient computer skills ability to navigate Microsoft email, word, excel, power point and home health or hospice agency software system
10. Must have vehicle, current driver's license and appropriate automobile insurance.
ENVIRONMENTAL AND WORKING CONDITIONS:
Office environment with prolonged or considerable sitting and keyboard work. Some driving/travel involved to possibly conduct patient visits. Majority of work conducted in a bfast-paced office setting. Must be able to lift 25 lbs. and handle office supplies and equipment. Considerable reaching stooping, bending, kneeling or crouching. Visual acuity and hearing needed to perform required job functions.Compliance:
Acknowledge my obligation and agreement to fulfill those duties and responsibilities as set forth in the Code of Conduct and Compliance Policies and to be bound by these standards.Certify that throughout my association with EH I will comply with the terms of the Code of Conduct and Compliance Policies.Understand that violations of the Code of Conduct and Compliance Policies may lead to disciplinary action, including termination of employment. Read LessJob Title/Position: Marketing Liaison
Reports to: Marketing Manager
Position Summary: Primary function is to act as liaison between Agency and the community regarding community and customer needs. Responsibilities include development and promotion of home health programs and services while maintaining the standards of practice consistent with quality health care and maximizing human, financial and equipment resources.
ESSENTIAL JOB FUNCTIONS/RESPONSIBILITIES
Patient Care:
Achieve monthly personal production goals and meet/exceed minimum admit quotas for assigned locations(s) per home health and /or hospice compensation plan expectationsSuccessfully executes weekly, monthly, and quarterly strategies to increase market share through key account development including prospecting/diversification and call frequency/routingPlans activities to maximize territory coverage for both existing and prospective accountsMeets / exceeds minimum daily/weekly call volumes/activity levels with key accounts/contacts to maintain and grow an active CRM pipeline and manage consistent referral developmentExecutes professional and effective sales calls that identify and meet the needs of the referral community, clearly communicating the features and benefits of Advanced Home Health/Advanced Hospice.Works closely with the Marketing Manager/Branch Manager to drive a vision of growth by focusing every team member on the needs and expectations of the referral community and patientsMaintains knowledge of the features and benefits of the services provided by Excelin Home Health companies, namely Advanced Home Health and Hospice, industry awareness, regulatory compliance and business trends affecting the agency and our business partners.Exhibits a wise stewardship of the company's financial resources by projecting an ROI for monies spent and managing expenditures to a Sales and Marketing budget Professionally articulates competitive advantages, specialty programs, agency initiatives and Medicare guidelines, while differentiating and promoting agency deliverables from those of the competitionEducates the medical community about the services of our organization through effective sales calls and in-services training/outreach with the appropriate tools, resources and collateral PhysiciansCompletes sales administration duties and communicates in a consistently timely and accurate manner
Compliance:
Acknowledge my obligation and agreement to fulfill those duties and responsibilities as set forth in the Code of Conduct and Compliance Policies and to be bound by these standards.Certify that throughout my association with EH I will comply with the terms of the Code of Conduct and Compliance Policies.Understand that violations of the Code of Conduct and Compliance Policies may lead to disciplinary action, including termination of employment. Read Less