Gosnold, Inc. has been a nationally accredited non-profit leader in the prevention, treatment and recovery of mental health and substance use disorders for over 50 years. We offer a full, end-to-end continuum of care offering a wide range of treatment options. Highly regarded for innovation, we offer a comprehensive patient centered continuum of care tailored to fit the needs of each individual. Gosnold welcomes like-minded individuals who are passionate about our mission to support people and families affected by these disorders, and to promote lasting recovery.
SUMMARY:
The Marketing Intern will assist Gosnold’s Marketing Department with a range of digital, administrative, creative, and multimedia projects that support our outreach, branding, and community engagement efforts. This position will focus on enhancing efficiency within ongoing marketing initiatives, increasing visibility across multiple communication channels, and assisting with photography, videography, event coverage, and content creation efforts when needed.
ESSENTIAL JOB FUNCTIONS/DUTIES/RESPONSIBILITIES:· Assist with photography and video content by organizing files, supporting on shoots, and editing visuals for social media and internal use; individuals with photography or film experience may also contribute creative skills to support larger media projects.· Support the Marketing Coordinator in planning and carrying out marketing initiatives, including coordinating and ordering materials needed for campaigns and events.
· Support the development of marketing materials (digital and print), including social media graphics, flyers, event promotions, and donor communications.
· Assist in producing content for social media platforms, recruitment materials, and other multimedia projects.
· Contribute creative ideas to improve engagement and expand Gosnold’s digital presence.
· Provide clerical and organizational support for marketing projects, including preparing materials for events, campaigns, and outreach initiatives.
· Assist the Community Outreach, Business Development, and Clinical Program teams by preparing marketing collateral and updating information across channels.
· Provide event support, including preparation, setup, staffing, and post-event follow-up.
· Represent Gosnold in a professional manner at events, when appropriate, under the supervision of the Marketing Coordinator.
· Perform other related duties as assigned to support the goals of the marketing department.
MINIMUM KNOWLEDGE AND SKILLS REQUIRED:
The requirements listed below are representative of the knowledge, skill, and/or abilities required to perform the job.
Education: Current enrollment in, or recent completion of, a degree program in Marketing, Film Production, Communications, Public Relations, Media Studies, Graphic Design, Business, or a related field required.Experience: Experience with photography, videography, or digital media production is required. Previous internship or project-based experience in marketing, communications, or social media preferred but not required. Experience with social media platforms (Instagram, Facebook, LinkedIn, TikTok, etc.) and content creation tools (Canva, Adobe Creative Suite, or similar) preferred.Certificates, Licenses, and Registrations: Valid Massachusetts driver’s license required. Read LessOVERVIEW:
Gosnold, Inc. has been a nationally accredited non-profit leader in the prevention, treatment and recovery of mental health and substance use disorders for over 50 years. We offer a full, end-to-end continuum of care offering a wide range of treatment options. Highly regarded for innovation, we offer a comprehensive patient centered continuum of care tailored to fit the needs of each individual. Gosnold welcomes like-minded individuals who are passionate about our mission to support people and families affected by these disorders, and to promote lasting recovery.
SUMMARY:
The Staff Nurse, RN or LPN will have knowledge and understanding of substance abuse and mental health illness and the capability to provide treatment consistent with standards of professional care. This position requires the physical ability to perform emergency treatment, e.g. CPR, assisting patients with routine care, etc. The RN or LPN will conduct a medical assessment, intake screening exams, and have the capability to implement physician’s standing orders.
ESSENTIAL JOB FUNCTIONS/DUTIES/RESPONSIBILITIES:
Perform pre-admission screenings (telephone and on-site), for patients requesting admission.Maintain patient charts, including nurse’s notes and med sheets, physician order forms, assessments and other essential documentation in a clear, concise and comprehensive manner.Perform physical assessments on patients admitted to a Gosnold facility in accordance with standards.Monitor drug and alcohol withdrawal to prevent development of medical complications and administer medications in accordance with physician orders.Evaluate and document identified medical problems and report them in a timely manner to the Medical Director or the on-call staff physician.Adhere to Universal Precautions for Infection Control and to proper procedure for disposal of sharps.Maintain nurse’s station neat, free of hazard, and consistent with health, safety, and sanitation standards.Participate in case reviews and in-service training programs.Maintain awareness and working knowledge of all Gosnold procedures relevant to this position.Adhere to the Professional Staff Code of Ethics.Conduct patient education sessions on issues of addiction, health maintenance and related recovery topics.Perform all other duties as assigned.MINIMUM KNOWLEDGE, EXPERIENCE, AND SKILLS REQUIRED:
The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform the job.
Education:
Certificate, Associate’s or Bachelor’s Degree in Nursing.Experience:
One year of experience in nursing is preferred.Skills:
Must be able to express self adequately in writing and orally.Ability to implement physician’s standing orders.Certificates, Licenses, and Registrations:
Current licensure as an RN or LPN in Massachusetts.Current CPR certification or the ability to be certified within three (3) months of hire.BENEFITS (based on full-time employment):Blue Cross & Blue Shield health and dental insuranceVision insuranceMedical and dependent care flexible spending accounts Generous paid vacation, sick, and holiday time403b retirement savings plan with employer match Personal financial management servicesLife and supplemental life insuranceCritical illness and accident insurance Employee Assistance ProgramPet insuranceTuition assistanceOVERVIEW:
Gosnold, Inc. has been a nationally accredited non-profit leader in the prevention, treatment and recovery of mental health and substance use disorders for over 50 years. We offer a full, end-to-end continuum of care offering a wide range of treatment options. Highly regarded for innovation, we offer a comprehensive patient centered continuum of care tailored to fit the needs of each individual. Gosnold welcomes like-minded individuals who are passionate about our mission to support people and families affected by these disorders, and to promote lasting recovery.
SUMMARY:The Director of Quality and Risk Management is responsible for leading organizational compliance, risk management, and quality improvement functions. This role ensures adherence to all applicable federal and Massachusetts regulatory requirements across all of Gosnold’s programs. The Director partners closely with executive leadership and the Board of Directors to promote a culture of safety, accountability, and continuous quality improvement, while ensuring readiness for audits, licensure reviews, and accreditation. The Director leads performance improvement initiatives, oversees quality and risk programs, and uses data analytics to improve patient outcomes, operational performance, and regulatory compliance.
ESSENTIAL JOB FUNCTIONS/DUTIES/RESPONSIBILITIES:Serve as a visible leader, effectively engaging executive leadership, the Board, and organizational stakeholders.Develop and execute the organization's quality, risk, and compliance strategy.Lead, mentor, and develop the Quality team.Oversee the organization's Quality Management System (QMS).Ensure compliance with all applicable federal, state, and accreditation standards.Direct organizational readiness for audits, licensure reviews, and accreditation surveys.Utilize data analytics and reporting to drive performance improvement and support decision-making.Build collaborative partnerships across departments to integrate quality and compliance practices.Oversee organizational audits and ensure timely corrective actions.Direct document control processes to maintain regulatory compliance.Lead the organization's risk management and compliance program.Interpret regulatory requirements and translate them into organizational policies and practices.Direct incident reporting, investigations, and Root Cause Analyses (RCA).Oversee patient experience and grievance processes.Provide operational oversight of the Environmental Health & Safety (EHS) program.Maintain the organizational risk register and lead enterprise risk assessments.Ensure timely completion of all Corrective and Preventive Actions (CAPAs).Design and implement education related to quality improvement, compliance, ethics, privacy, and risk management.Administer the Culture of Safety Survey and oversee action planning.Conduct patient tracers, chart reviews, and other quality monitoring activities to support regulatory readiness.Analyze findings and collaborate with departments to implement improvement plans.Maintain current knowledge of applicable regulatory and accreditation standards.Develop and revise policies, procedures, and processes to improve quality and operational effectiveness.Measure organizational performance through data collection, analysis, and reporting.Serve as an organizational resource for quality improvement, evidence-based practice, and performance improvement initiatives.Prepare reports on quality indicators and performance improvement activities.Oversee Medical Records operations and supervise Medical Records staff.Perform other duties as assigned.SUPERVISORY RESPONSIBILITIES: Yes
MINIMUM KNOWLEDGE, Experience, AND SKILLS REQUIRED:
The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform the job.
Education: A master’s degree in a health-related field is preferred, Certified Professional in Healthcare Quality (CPHQ) Or Certified Professional in Health Care Risk Management (CPHRM) or willing to obtain certification within 12 months of commencing role.Experience: Minimum five (5) to seven (7) years in a healthcare setting with experience in operations management, direct patient care, analysis, quality management and process improvement. Experience in program evaluation and performance improvement.Skills: Demonstrates Personal integrity, credibility, and professionalism. Exceptional interpersonal skills; written and oral communication skills success with ability to create partnerships at all levels within the organization. Strong presentation skills, technically proficient. Proficient in Microsoft Office 365 (Excel, Word, Teams, SharePoint), Power BI and experience using EHR. Strong analytical and problem-solving skills.BENEFITS (based on full-time employment):
Blue Cross & Blue Shield health and dental insuranceVision insuranceMedical and dependent care flexible spending accounts Generous paid vacation, sick, and holiday time403b retirement savings plan with employer match Personal financial management servicesLife and supplemental life insuranceCritical illness and accident insurance Employee Assistance ProgramPet insuranceTuition assistanceGosnold is an Equal Opportunity Employer.
Read LessGosnold, Inc. has been a nationally accredited non-profit leader in the prevention, treatment and recovery of mental health and substance use disorders for over 50 years. We offer a full, end-to-end continuum of care offering a wide range of treatment options. Highly regarded for innovation, we offer a comprehensive patient centered continuum of care tailored to fit the needs of each individual. Gosnold welcomes like-minded individuals who are passionate about our mission to support people and families affected by these disorders, and to promote lasting recovery.
SUMMARY:The Counselor will conduct patient assessments, including level of care appropriateness, risks, and strengths. This role requires demonstrated knowledge of the disease of addiction, twelve-step recovery principles, addiction and/or mental health treatment, and other evidence-based practices in related clinical issues. The Counselor will promote recovery through role-modeling and respectful interactions with patients and colleagues.
ESSENTIAL JOB FUNCTIONS/DUTIES/RESPONSIBILITIES:
Participate in the development, implementation, and modification of treatment plans and continuing care plans. Complete required documentation in accordance with Gosnold policy and regulatory standards. Provide individual and group counseling and psycho-educational sessions. Participate in the coordination of care with other professionals and/or family. Abide by Gosnold professional code of ethics including those applicable to confidentiality, dual relationships, and professional stature as a Gosnold representative. Participate in continuing education necessary for certification requirements. Acquire documentation, assessment, case management, and treatment planning skills. Display an understanding of appropriate patient-staff boundaries. Work under and respond to supervision. Interact with patients in a professional manner. As directed under supervision, interact with the financial and utilization management staff for reimbursement. Perform all other duties as assigned.MINIMUM KNOWLEDGE, Experience, AND SKILLS REQUIRED:
The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform the job.
Education: Minimum of High School Diploma or Equivalent.Experience: Minium of one year supervised counseling experience in substance use disorder treatment or closely related field. Bachelor’s degree in counseling or related field may substitute for experience. Skills: Excellent customer service, verbal, and written communication skills. Computer literacy and working familiarity with technology.BENEFITS (based on full-time employment):Blue Cross & Blue Shield health and dental insuranceVision insuranceMedical and dependent care flexible spending accounts Generous paid vacation, sick, and holiday time403b retirement savings plan with employer match Personal financial management servicesLife and supplemental life insuranceCritical illness and accident insurance Employee Assistance ProgramPet insuranceTuition assistanceGosnold is an Equal Opportunity Employer.
Read LessGosnold, Inc. has been a nationally accredited non-profit leader in the prevention, treatment and recovery of mental health and substance use disorders for over 50 years. We offer a full, end-to-end continuum of care offering a wide range of treatment options. Highly regarded for innovation, we offer a comprehensive patient centered continuum of care tailored to fit the needs of each individual. Gosnold welcomes like-minded individuals who are passionate about our mission to support people and families affected by these disorders, and to promote lasting recovery.
SUMMARY:The PHP Clinician is expected to spearhead day-to-day program activities, ensuring the timely completion of scheduled clinical events and assignments and the implementation of continuing care plans. The role demands seasoned experience in supervising a diverse clinical staff and monitoring all clinical activities for optimal patient service delivery.
Pay Structure:PER-DIEM - Masters LCSW$36 - $37PER-DIEM- Masters LICSW or LMHC$38 - $39PER-DIEM - Masters non licensed$34 - $35ESSENTIAL JOB FUNCTIONS/DUTIES/RESPONSIBILITIES:Provide guidance and direction to clinical staff on counseling functions.Monitor services, review charts for clinical appropriateness.Conduct clinical reviews to track and enhance patient progress.Collaborate with the program director to troubleshoot and resolve complex treatment situations.Conduct employee performance appraisals and actively contribute to staffing decisions.Perform direct clinical services for patients, including individual and group counseling, psychoeducational sessions, and maintain a reduced caseload proportional to staffing needs.Conduct utilization review functions as necessary, ensuring care coordination with payer requirements, and provide training on this to clinical staff.Work collaboratively with other departments and programs, ensuring consistency and quality of care during patient transfer and "hand-off" activities.Drive performance improvement projects, consistently seeking more efficient clinical care systems.Provide staff with educational materials related to documentation.Stay current on clinical and administrative practices in behavioral treatment, demonstrating the ability to translate this knowledge into efficient program management.Interact with other clinical team members to ensure efficient coordination and utilization of treatment services, promoting compliance with regulatory standards.Abide by the Professional Staff Code of Ethics.Develop proficiency in and train clinical staff on the use of relevant technology (EMRs, telehealth, Excel, etc.).Perform all other duties as assigned.MINIMUM KNOWLEDGE, Experience, AND SKILLS REQUIRED:
The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform the job
Education:Master’s degree in a counseling or related discipline required.
Experience:Two years of clinical experience in an addiction or mental health treatment program. Knowledge and experience with regulatory requirements and ability to manage clinical practices in compliance with these standards. Working familiarity and/or direct experience in the use of relevant technology (EMRs, tele-health, etc.).Skills: Strong analytical and organizational skills. Excellent verbal and written communication skills.Certificates, Licenses, and Registrations: Independent License, LICSW, LMHC, or LMFT preferred.BENEFITS (based on full-time employment):Blue Cross & Blue Shield health and dental insuranceVision insuranceMedical and dependent care flexible spending accounts Generous paid vacation, sick, and holiday time403b retirement savings plan with employer match Personal financial management servicesLife and supplemental life insuranceCritical illness and accident insurance Employee Assistance ProgramPet insuranceTuition assistanceGosnold, Inc. is a nationally accredited non-profit leader in the prevention, treatment and recovery of mental health and substance use disorders. We offer a full, end-to-end continuum of care offering a wide range of treatment options. Highly regarded for innovation, we offer a comprehensive patient centered continuum of care tailored to fit the needs of each individual. Gosnold welcomes like-minded individuals who are passionate about our mission to support people and families affected by these disorders, and to promote lasting recovery.
SUMMARY:The Recovery Aide acts as the lead liaison between staff; communicates directly with nurses, counselors, and medication specialists on duty; contacts Program Director and Director of Nursing when issues arise. This role is responsible for assisting patients and families in the behavioral health system to enhance their recovery and promote wellness. The Recovery Aide must have experience, training, and/or education in the field of addiction.
ESSENTIAL JOB FUNCTIONS/DUTIES/RESPONSIBILITIES:Monitor high-risk patients by assisting with group participation, providing support and redirection to reduce recovery-interfering behaviors, and enhancing engagement to reduce AMA/ACAs. Report outcomes to Program Director, Director of Nursing, and RA Supervisor via daily emails.Conduct specialty groups such as “Under 30", Relapse Prevention (WRAP) and Young Adult Opioid Population (YAOPs); document attendance in electronic medical record. Track and complete program evaluations; report data to Program Director and Clinical Manager. Relate and communicate effectively with patients in a treatment setting.Participate in recovery-oriented socialization via informal interactions with patients, circulating in the program to monitor patient activity and ensuring maintenance of program guidelines. Document observations, activities, and participation in appropriate records including the patient record, shift logs, and in the preparation of incident reports. Work closely with and provide support to the counseling team. Meet with patients individually when appropriate.Uphold Gosnold’s organizational values and policies and procedures, especially related to appropriate boundaries.Perform all other duties as assigned.MINIMUM KNOWLEDGE, Experience, AND SKILLS REQUIRED:
The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform the job
Education: High School Diploma or GED. Experience: Experience, training, and/or education in the field of addiction or mental health. Ability to cover multiple shifts, including weekends. One to Three (1-3) years of customer service experience. Experience and comfortability with high-stress, fast-paced environment. Comfort speaking in front of larger groups.Skills: Computer literate and knowledgeable about current office applications. Knowledge and understanding of sanitation, cleanliness, safety, and facility upkeep.Certificates, Licenses, and Registrations: Current CPR certification or be CPR certifiable.Preferred: Valid MA Driver’s License with no restrictions. Experience with addiction and mental health. Past experience with facilitation of groups. BENEFITS (based on full-time employment):Blue Cross & Blue Shield health and dental insuranceVision insuranceMedical and dependent care flexible spending accounts Generous paid vacation, sick, and holiday time403b retirement savings plan with employer match Personal financial management servicesLife and supplemental life insuranceCritical illness and accident insurance Employee Assistance ProgramPet insuranceTuition assistanceOVERVIEW:
Gosnold, Inc. has been a nationally accredited non-profit leader in the prevention, treatment and recovery of mental health and substance use disorders for over 50 years. We offer a full, end-to-end continuum of care offering a wide range of treatment options. Highly regarded for innovation, we offer a comprehensive patient centered continuum of care tailored to fit the needs of each individual. Gosnold welcomes like-minded individuals who are passionate about our mission to support people and families affected by these disorders, and to promote lasting recovery.
SUMMARY:
The Lead Recovery Aide will assist in admitting patients and performing all tasks related to standard admission practices including contraband searches, assisting with activities of daily living, monitoring vital signs, and other related patient care functions. This role requires the ability to relate with patients in a treatment setting and be committed to excellent patient service. The Lead Recovery Aide will have demonstrated leadership and organizational skills sufficient to oversee the RA staff in the absence of a supervisor.
ESSENTIAL JOB FUNCTIONS/DUTIES/RESPONSIBILITIES:Perform tasks including, but not limited to recovery-oriented socialization, patient transportation, coordinate recreational activities, facilitate patient educational groups, recovery discussions, attend case reviews, and report observations about patient activities to ensure synchronized service delivery.Prepare required electronic data management forms, records and other documentation, as required.In the absence of the department supervisor, provide oversight and supervision of the RA staff.Participate in orientation of new Recovery Aides.Monitor patient supplies and initiate purchase orders as necessary.Attend in service training programs.Abide by the professional staff code of ethics.Perform all other duties as assigned.SUPERVISORY RESPONSIBILITIES: N/A
MINIMUM KNOWLEDGE, Experience, AND SKILLS REQUIRED:
The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform the job.
Education: Bachelor’s degree in Counseling, Psychology, Social Work, Nursing or related discipline and/or licensure in addiction or social work. Two (2) years of experience in an addiction program may be substituted for the academic requirements.Experience: Two (2) years of experience in addiction or mental health treatment (including internship or practicum).Skills: Knowledge of basic treatment concepts and ability to lead recovery-oriented discussion groups. Electronic data management and computer literate.Certificates, Licenses, and Registrations: Valid Massachusetts driver’s license.BENEFITS (based on full-time employment):
Blue Cross & Blue Shield health and dental insuranceVision insuranceMedical and dependent care flexible spending accounts Generous paid vacation, sick, and holiday time403b retirement savings plan with employer match Personal financial management servicesLife and supplemental life insuranceCritical illness and accident insurance Employee Assistance ProgramPet insuranceTuition assistanceGosnold is an Equal Opportunity Employer.
Read LessOVERVIEW:
Gosnold, Inc. has been a nationally accredited non-profit leader in the prevention, treatment and recovery of mental health and substance use disorders for over 50 years. We offer a full, end-to-end continuum of care offering a wide range of treatment options. Highly regarded for innovation, we offer a comprehensive patient centered continuum of care tailored to fit the needs of each individual. Gosnold welcomes like-minded individuals who are passionate about our mission to support people and families affected by these disorders, and to promote lasting recovery.
SUMMARY:
The Staff Nurse, RN or LPN will have knowledge and understanding of substance abuse and mental health illness and the capability to provide treatment consistent with standards of professional care. This position requires the physical ability to perform emergency treatment, e.g. CPR, assisting patients with routine care, etc. The RN or LPN will conduct a medical assessment, intake screening exams, and have the capability to implement physician’s standing orders.
ESSENTIAL JOB FUNCTIONS/DUTIES/RESPONSIBILITIES:
Perform pre-admission screenings (telephone and on-site), for patients requesting admission.Maintain patient charts, including nurse’s notes and med sheets, physician order forms, assessments and other essential documentation in a clear, concise and comprehensive manner.Perform physical assessments on patients admitted to a Gosnold facility in accordance with standards.Monitor drug and alcohol withdrawal to prevent development of medical complications and administer medications in accordance with physician orders.Evaluate and document identified medical problems and report them in a timely manner to the Medical Director or the on-call staff physician.Adhere to Universal Precautions for Infection Control and to proper procedure for disposal of sharps.Maintain nurse’s station neat, free of hazard, and consistent with health, safety, and sanitation standards.Participate in case reviews and in-service training programs.Maintain awareness and working knowledge of all Gosnold procedures relevant to this position.Adhere to the Professional Staff Code of Ethics.Conduct patient education sessions on issues of addiction, health maintenance and related recovery topics.Perform all other duties as assigned.MINIMUM KNOWLEDGE, EXPERIENCE, AND SKILLS REQUIRED:
The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform the job.
Education:
Certificate, Associate’s or Bachelor’s Degree in Nursing.Experience:
One year of experience in nursing is preferred.Skills:
Must be able to express self adequately in writing and orally.Ability to implement physician’s standing orders.Certificates, Licenses, and Registrations:
Current licensure as an RN or LPN in Massachusetts.Current CPR certification or the ability to be certified within three (3) months of hire.BENEFITS (based on full-time employment):Blue Cross & Blue Shield health and dental insuranceVision insuranceMedical and dependent care flexible spending accounts Generous paid vacation, sick, and holiday time403b retirement savings plan with employer match Personal financial management servicesLife and supplemental life insuranceCritical illness and accident insurance Employee Assistance ProgramPet insuranceTuition assistanceGosnold, Inc. has been a nationally accredited non-profit leader in the prevention, treatment and recovery of mental health and substance use disorders for over 50 years. We offer a full, end-to-end continuum of care offering a wide range of treatment options. Highly regarded for innovation, we offer a comprehensive patient centered continuum of care tailored to fit the needs of each individual. Gosnold welcomes like-minded individuals who are passionate about our mission to support people and families affected by these disorders, and to promote lasting recovery.
SUMMARY:The Housekeeper performs housekeeping tasks as instructed and in accordance with Gosnold established standards and procedures of sanitation and safety. Housekeeping tasks include, but are not limited to, laundry, changing linens, vacuuming, dusting, waxing floors, cleaning toilets, showers, walls, woodwork, windows, etc. The Housekeeper must demonstrate attention to detail and provide some customer assistance and service.
ESSENTIAL JOB FUNCTIONS/DUTIES/RESPONSIBILITIES:Respond to patients need for housekeeping related issues in a timely and courteous manner.Report need for operating supplies to the Housekeeping Supervisor or person designated to control such inventories.Report problems, breakdowns or malfunctions in the facility, equipment or other supplies to supervisor for necessary corrective action.Ability to perform housekeeping assignments as necessary to meet health and sanitation requirements.Housekeepers may be assigned to work at any Gosnold facilities.Relate positively and with sensitivity with substance abuse and mental health patients.Follow directions and work independently within an assigned routine.Perform all other duties as assigned.MINIMUM KNOWLEDGE, Experience, AND SKILLS REQUIRED:
The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform the job.
Education: High School Diploma preferred.Experience: Working knowledge of basic housekeeping equipment and supplies with preference given to Healthcare environment.Skills: Ability to stand for extended periods, bend, and lift up to 30 pounds. BENEFITS (based on full-time employment):Blue Cross & Blue Shield health and dental insuranceVision insuranceMedical and dependent care flexible spending accounts Generous paid vacation, sick, and holiday time403b retirement savings plan with employer match Personal financial management servicesLife and supplemental life insuranceCritical illness and accident insurance Employee Assistance ProgramTuition assistance Read LessThe Unit Coordinator will assist the nursing, medical and counseling staff by performing a variety of clerical tasks that ensure the efficiency of the patient unit. This role requires flexibility, detail-oriented and strong computer skills. The Unit Coordinator’s responsibilities also include maintaining patient charts and answering nurse’s station telephone. The Unit Coordinator is responsible for assisting clients and families in the behavioral health system to enhance their recovery and promote wellness. This position requires the ability to relate and communicate effectively with patients in a treatment setting. Experience, training, or education in the field of addiction or mental health is preferred. The Unit Coordinator must have the ability to coordinate transportation services for our clients.
ESSENTIAL JOB FUNCTIONS/DUTIES/RESPONSIBILITIES:Provide information and directions to treatment staff; answer the nursing station telephone; take and deliver messages. Process and maintain patient charts (electronically and manually) from admission to discharge/transfer in accordance with established procedure.Assist the nurse in making arrangements for patient transfer or discharge. Work cooperatively with Patient Access Department to process patient admissions and prepare required forms. Complete and maintain census information, diet order lists and other records as required. Familiarity of treatment center routines and functions sufficient to refer calls, process records and schedule medical tests and procedures.Interact and communicate effectively with patients and staff.Attention to detail, handle multiple tasks at one time and follow through on work tasks.Assist the admitting team in patient admission including checking in and storing valuables, assisting patient with activities of daily living, obtaining urine drug samples if necessary, and other related patient care functions.Maintain safety of the unit, perform thorough bag/luggage searches upon patient admission, regularly scheduled bed checks to ensure patient attendance.Participate in recovery-oriented socialization via informal interactions with patients, circulating in the program to monitor patient activity, and ensuring adherence to the program’s residency guidelines.Transport patients to appointments related to their treatment plan including recovery homes, court proceedings, medical and entitlement visits, detox centers, referral locations, etc. Monitor recreational activities and participate with other staff to coordinate these activities.Conduct recovery-oriented patient twelve step discussion groups (shift appropriate only).Document observations, activities, and participation in appropriate records including the patient record, shift logs and in the preparation of incident reports.Data entry of patient information into electronic record system, including ESM where required. Participate in required educational and in-service training programs including CPR and First Aid, Overdose Prevention, Trauma Informed Care, CPI, and De-escalation.Perform housekeeping and custodial tasks in accordance with Gosnold’s established standards of sanitation and safety.Maintain professional boundaries at all times, as outlined in Gosnold’s Personnel Policy and Ethics and Compliance Plan.Perform all other duties as assigned.MINIMUM KNOWLEDGE, Experience, AND SKILLS REQUIRED:
The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform the job.
Education: High School Diploma or GED. Experience: Experience, training, and/or education in the field of addiction or mental health. Ability to cover multiple shifts, including weekends. One to Three (1-3) years of customer service experience. Experience and comfortability with high-stress, fast-paced environment. Comfort speaking in front of larger groups. Experience with operating office equipment (fax, copier, etc.). Skills: Computer literate and knowledgeable about current office applications. Knowledge and understanding of sanitation, cleanliness, safety, and facility upkeep. Knowledge of computer office applications (data entry, word processing, etc.). Clerical skills, understanding of filing systems, ability to maintain accurate records. Working familiarity of medical terminology. Excellent customer service skills and ability to work with an interdisciplinary team.Certificates, Licenses, and Registrations: Current CPR certification or be CPR certifiable.Preferred: Valid MA Driver’s License with no restrictions. Experience with addiction and mental health. Past experience with facilitation of groups.BENEFITS (based on full-time employment):
Blue Cross & Blue Shield health and dental insuranceVision insuranceMedical and dependent care flexible spending accounts Generous paid vacation, sick, and holiday time403b retirement savings plan with employer match Personal financial management servicesLife and supplemental life insuranceCritical illness and accident insurance Employee Assistance ProgramPet insuranceTuition assistanceGosnold is an equal opportunity employer
Read Less