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Gopuff
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  • Process Lead, South Austin, #560  

    - Austin
    Job DescriptionJob DescriptionGopuff is seeking a Process Lead for our... Read More
    Job DescriptionJob DescriptionGopuff is seeking a Process Lead for our Operations team. Reporting to the Site Leader or Manager, this role is a core part of the leadership team with the responsibility to ensure order accuracy and fast, efficient delivery to our customers. During your shift, you will lead the performance and day to day tasks of both the Pack and Receive and Kitchen* teams. The success of the team will rely on your ability to coach and motivate the team with a focus on perfecting the customer experience for each order.  We put our customers first.                                                                                                                                                                        Customers turn to Gopuff to deliver their everyday essentials—day and night, rain or shine. We're assembling a team of thinkers, dreamers and risk takers who are ready to help us reshape the world of retail faster than ever before. And it doesn't hurt if you like snacks. Responsibilities:Pack orders and receive inbound inventory during low vol / min staffed periodsCompleting ICQA in low vol / min staffed periodsSupport the associate team in path when there are any gaps in shift coverage, which may include the use of carts, pallet jacks, dollies and other equipment to move productQuarterback and direct all associate activities during the shiftEscalate in real time any site issues to Site Leadership, Regional Leadership, and Live Monitoring for assistanceEnsure completion of close/open checklists for OA teamOversee execution of all facility operations and delivery processes for your shift, while ensuring that subsequent shifts are setup to succeedDevelop and train new associates within site and kitchen* (if/when Site Leadership is unable to be on shift)Manual intervention of driver routing & dispatching.Shelf move activities (for reorganization & backstock)Execute all site-specific projects or initiatives (including but not limited to audit counts, new hire onboarding, food safety and cleanliness audits etc.)Conduct damage + expiry process auditsAssist in meeting performance objectives including but not limited to site labor management during shift, order volume, pack times, mispack rates, inventory accuracy and bottleneckingTroubleshoot/ root cause analysis for defects within shiftStand, push, pull, squat, bend, reach and walk during shiftsHandle products that may contain tobacco, nicotine, and/or alcoholWork in freezer locations periodically throughout shiftsComplete additional assigned duties based on the needs of the businessQualifications: 2 years of internal Gopuff experience2+ years of leadership experience in retail, grocery, military, restaurant or equivalent experience1+ years of experience in improving processes and efficiencies and ServeSafe Certification highly preferredAbility to work with fluid schedules; be available during peak hours of operation (5pm - 3am) and availability to support facility on weekendsTeam-oriented mentalityAbility to work with fluid schedules; be available during peak hours of operation (5pm - 3am) and availability to support facility on weekends and/or holidays as needed by the businessAbility to stand, bend, reach and walk during shiftsAbility to lift up to 49 poundsProfessional fluency in Spanish, preferredAt Gopuff, we know that life can be unpredictable. Sometimes you forget the milk at the store, run out of pet food for Fido, or just really need ice cream at 11 pm. We get it—stuff happens. But that’s where we come in, delivering all your wants and needs in just minutes. And now, we’re assembling a team of motivated people to help us drive forward that vision to bring a new age of convenience and predictability to an unpredictable world. Like what you’re hearing? Then join us on Team Blue. Gopuff is an equal employment opportunity employer, committed to an inclusive workplace where we do not discriminate on the basis of race, sex, gender, national origin, religion, sexual orientation, gender identity, marital or familial status, age, ancestry, disability, genetic information, or any other characteristic protected by applicable laws. We believe in diversity and encourage any qualified individual to apply.

    We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

    Read Less
  • Employee Relations Specialist  

    - Denver
    Job DescriptionJob DescriptionGopuff is seeking an Employee Relations... Read More
    Job DescriptionJob Description

    Gopuff is seeking an Employee Relations Specialist to join the People & Culture (P&C) team. In this role, you will serve as a trusted partner and subject matter expert, managing the lifecycle of complex employee relations matters, leading thorough workplace investigations, and ensuring compliance with company policies and employment laws. 

     

    You will partner closely with business leaders, the P&C team, and Legal to foster a fair, compliant, and inclusive work environment.

    What We OfferMedical/Dental/Vision Insurance 401(k) Retirement Savings PlanHSA or FSA eligibilityLong and Short-Term Disability InsuranceFitness Reimbursement Program25% employee discount & FAM MembershipFlexible PTOGroup Life InsuranceEAP through AllOne Health (formerly Carebridge)Responsibilities

    Conducts investigations of complaints and concerns, including allegations of policy violations, working conditions, disciplinary actions, and employee grievances, including harassment, discrimination, retaliation, etc.

    Make recommendations on the appropriate course of action in partnership with the key stakeholders for Employee Relations issues

    Document findings and write investigation summaries to be maintained in ThinkLP.

    Coach and advise all levels of management through employee relations matters (e.g. performance management, corrective action processes, policy interpretation, conflict resolution, terminations, etc).

    Monitor and ensure compliance with federal, state, and local employment laws, and Identify emerging employee relations and compliance risks and coordinate with appropriate stakeholders to support timely mitigation

    Perform other related duties as required.

    Must be willing to travel at least 90% of the time to visit sites in your region.Qualifications

    3-5 years of HR experience, with at least 1 year in Employee Relations, investigations, and supporting field operations. 

    Prior experience supporting California-based operations and familiarity with California state employment laws.

    Bachelor’s degree preferred.

    Professional fluency in Spanish, preferred

    Proven expertise in end-to-end investigation methodologies (interviewing, evidence gathering, summary writing) and a strong foundation in US employment laws (FMLA, ADA, EEO, Title VII).

    Proven ability to effectively coach employees and management through complex and difficult issues, including making recommendations to effectively resolve issues

    Ability to work cross-functionally with various departments

    Able to multitask, prioritize, and manage time efficiently

    Strong interpersonal and communication skills, with the ability to build trust, exercise high emotional intelligence, and handle sensitive, confidential information.

    Strong analytical and conflict-resolution skills, with a track record of making sound, unbiased decisions under pressure.

    Proficiency in computer usage, email, and Google Suite

    CompensationGopuff pays employees based on market pricing and pay may vary depending on your location. The salary range below reflects what we’d reasonably expect to pay candidates. A candidate’s starting pay will be determined based on job-related skills, experience, qualifications, interview performance, and market conditions. These ranges may be modified in the future. Exceptions may be made for exceptional individuals. For additional information on this role’s compensation package, please reach out to the designated recruiter for this role.This role is eligible for a discretionary annual cash bonus and participation in Gopuff’s equity incentive plan.Base Salary Range: $65,000 - $95,000At Gopuff, we know that life can be unpredictable. Sometimes you forget the milk at the store, run out of pet food for Fido, or just really need ice cream at 11 pm. We get it—stuff happens. But that’s where we come in, delivering all your wants and needs in just minutes. And now, we’re assembling a team of motivated people to help us drive forward that vision to bring a new age of convenience and predictability to an unpredictable world. Like what you’re hearing? Then join us on Team Blue. #LI-GOPUFF Gopuff is an equal employment opportunity employer, committed to an inclusive workplace where we do not discriminate on the basis of race, sex, gender, national origin, religion, sexual orientation, gender identity, marital or familial status, age, ancestry, disability, genetic information, or any other characteristic protected by applicable laws. We believe in diversity and encourage any qualified individual to apply.

    We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

    Read Less
  • Employee Relations Specialist  

    - Phoenix
    Job DescriptionJob DescriptionGopuff is seeking an Employee Relations... Read More
    Job DescriptionJob Description

    Gopuff is seeking an Employee Relations Specialist to join the People & Culture (P&C) team. In this role, you will serve as a trusted partner and subject matter expert, managing the lifecycle of complex employee relations matters, leading thorough workplace investigations, and ensuring compliance with company policies and employment laws. 

     

    You will partner closely with business leaders, the P&C team, and Legal to foster a fair, compliant, and inclusive work environment.

    What We OfferMedical/Dental/Vision Insurance 401(k) Retirement Savings PlanHSA or FSA eligibilityLong and Short-Term Disability InsuranceFitness Reimbursement Program25% employee discount & FAM MembershipFlexible PTOGroup Life InsuranceEAP through AllOne Health (formerly Carebridge)Responsibilities

    Conducts investigations of complaints and concerns, including allegations of policy violations, working conditions, disciplinary actions, and employee grievances, including harassment, discrimination, retaliation, etc.

    Make recommendations on the appropriate course of action in partnership with the key stakeholders for Employee Relations issues

    Document findings and write investigation summaries to be maintained in ThinkLP.

    Coach and advise all levels of management through employee relations matters (e.g. performance management, corrective action processes, policy interpretation, conflict resolution, terminations, etc).

    Monitor and ensure compliance with federal, state, and local employment laws, and Identify emerging employee relations and compliance risks and coordinate with appropriate stakeholders to support timely mitigation

    Perform other related duties as required.

    Must be willing to travel at least 90% of the time to visit sites in your region.Qualifications

    3-5 years of HR experience, with at least 1 year in Employee Relations, investigations, and supporting field operations. 

    Prior experience supporting California-based operations and familiarity with California state employment laws.

    Bachelor’s degree preferred.

    Professional fluency in Spanish, preferred

    Proven expertise in end-to-end investigation methodologies (interviewing, evidence gathering, summary writing) and a strong foundation in US employment laws (FMLA, ADA, EEO, Title VII).

    Proven ability to effectively coach employees and management through complex and difficult issues, including making recommendations to effectively resolve issues

    Ability to work cross-functionally with various departments

    Able to multitask, prioritize, and manage time efficiently

    Strong interpersonal and communication skills, with the ability to build trust, exercise high emotional intelligence, and handle sensitive, confidential information.

    Strong analytical and conflict-resolution skills, with a track record of making sound, unbiased decisions under pressure.

    Proficiency in computer usage, email, and Google Suite

    CompensationGopuff pays employees based on market pricing and pay may vary depending on your location. The salary range below reflects what we’d reasonably expect to pay candidates. A candidate’s starting pay will be determined based on job-related skills, experience, qualifications, interview performance, and market conditions. These ranges may be modified in the future. Exceptions may be made for exceptional individuals. For additional information on this role’s compensation package, please reach out to the designated recruiter for this role.This role is eligible for a discretionary annual cash bonus and participation in Gopuff’s equity incentive plan.Base Salary Range: $65,000 - $95,000At Gopuff, we know that life can be unpredictable. Sometimes you forget the milk at the store, run out of pet food for Fido, or just really need ice cream at 11 pm. We get it—stuff happens. But that’s where we come in, delivering all your wants and needs in just minutes. And now, we’re assembling a team of motivated people to help us drive forward that vision to bring a new age of convenience and predictability to an unpredictable world. Like what you’re hearing? Then join us on Team Blue. #LI-GOPUFF Gopuff is an equal employment opportunity employer, committed to an inclusive workplace where we do not discriminate on the basis of race, sex, gender, national origin, religion, sexual orientation, gender identity, marital or familial status, age, ancestry, disability, genetic information, or any other characteristic protected by applicable laws. We believe in diversity and encourage any qualified individual to apply.

    We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

    Read Less
  • Employee Relations Specialist  

    - New York
    Job DescriptionJob DescriptionGopuff is seeking an Employee Relations... Read More
    Job DescriptionJob Description

    Gopuff is seeking an Employee Relations Specialist II to join the People & Culture (P&C) team. In this role, you will serve as a trusted partner and subject matter expert, managing the lifecycle of complex employee relations matters, leading thorough workplace investigations, and ensuring compliance with company policies and employment laws. 

     

    You will partner closely with business leaders, the People & Culture team, and Legal to foster a fair, compliant, and inclusive work environment.

     

    This role requires heavy travel to major markets and locations regionally. You can expect up to 90% travel.

    What We OfferMedical/Dental/Vision Insurance 401(k) Retirement Savings PlanHSA or FSA eligibilityLong and Short-Term Disability InsuranceFitness Reimbursement Program25% employee discount & FAM MembershipFlexible PTOGroup Life InsuranceEAP through AllOne Health (formerly Carebridge)Responsibilities

    Conducts investigations of complaints and concerns, including allegations of policy violations, working conditions, disciplinary actions, and employee grievances, including harassment, discrimination, retaliation, etc.

    Make recommendations on the appropriate course of action in partnership with the key stakeholders for Employee Relations issues

    Document findings and write investigation summaries to be maintained in ThinkLP.

    Coach and advise all levels of management through employee relations matters (e.g. performance management, corrective action processes, policy interpretation, conflict resolution, terminations, etc).

    Monitor and ensure compliance with federal, state, and local employment laws, and Identify emerging employee relations and compliance risks and coordinate with appropriate stakeholders to support timely mitigation

    Lead and participate in community outreach, hiring, and onboarding initiatives in your region.

    Perform other related duties as required.

    Must be willing to travel at least 90% of the time to visit sites in your region.Qualifications

    6-8 years of HR experience, with at least 2 years in Employee Relations, investigations, and supporting field operations. 

    Prior experience supporting California-based operations and familiarity with California state employment laws.

    Bachelor’s degree preferred.

    Professional fluency in Spanish, preferred

    Proven expertise in end-to-end investigation methodologies (interviewing, evidence gathering, summary writing) and a strong foundation in US employment laws (FMLA, ADA, EEO, Title VII).

    Proven ability to effectively coach employees and management through complex and difficult issues, including making recommendations to effectively resolve issues

    Ability to work cross-functionally with various departments

    Able to multitask, prioritize, and manage time efficiently

    Strong interpersonal and communication skills, with the ability to build trust, exercise high emotional intelligence, and handle sensitive, confidential information.

    Strong analytical and conflict-resolution skills, with a track record of making sound, unbiased decisions under pressure.

    Proficiency in computer usage, email, and Google Suite

    CompensationGopuff pays employees based on market pricing and pay may vary depending on your location. The salary range below reflects what we’d reasonably expect to pay candidates. A candidate’s starting pay will be determined based on job-related skills, experience, qualifications, interview performance, and market conditions. These ranges may be modified in the future. Exceptions may be made for exceptional individuals. For additional information on this role’s compensation package, please reach out to the designated recruiter for this role.This role is eligible for a discretionary annual cash bonus and participation in Gopuff’s equity incentive plan.Base Salary Range: $75,000 - $100,000At Gopuff, we know that life can be unpredictable. Sometimes you forget the milk at the store, run out of pet food for Fido, or just really need ice cream at 11 pm. We get it—stuff happens. But that’s where we come in, delivering all your wants and needs in just minutes. And now, we’re assembling a team of motivated people to help us drive forward that vision to bring a new age of convenience and predictability to an unpredictable world. Like what you’re hearing? Then join us on Team Blue. #LI-GOPUFF Gopuff is an equal employment opportunity employer, committed to an inclusive workplace where we do not discriminate on the basis of race, sex, gender, national origin, religion, sexual orientation, gender identity, marital or familial status, age, ancestry, disability, genetic information, or any other characteristic protected by applicable laws. We believe in diversity and encourage any qualified individual to apply.

    We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

    Read Less
  • Site Manager, Cleveland, #194  

    - Cleveland
    Job DescriptionJob DescriptionGopuff is seeking a Site Manager to join... Read More
    Job DescriptionJob DescriptionGopuff is seeking a Site Manager to join the Field Operations team. We are looking for a self-starting and entrepreneurial leader. The Site Manager role is an exciting and fast-paced role within Gopuff that requires drive, grit, positivity, and enthusiasm for the challenge. In this role, you will lead a local team of Shift Leaders and Field Operations Associates overseeing the facility’s operations as well as a team of independent Driver Partners.  Ultimately, the success of the territory rests on your shoulders and is determined by your ability to execute and effectively lead a team that is hyper-focused on delivering a perfect experience for our customers. We put our customers first. Responsibilities:Plans, directs, and is accountable for all facility operations including, deliveries, inventory, equipment, and systemsDrive improvements to key performance indicators (KPIs) such as: Order Picking Time, Order Dwell Time, Drive Time, Order Defect Rate, and Cost Per Order.Training and coaching associates in the facility to work safely while following all standard work and processes.Accountable to drive the financial performance of the site by ensuring that budgeted productivity, labor, and other expenses are achievedResponsible for ensuring compliance with Gopuff and legal policies, procedures, and regulations for the warehouse by analyzing and interpreting reportsImplementing and monitoring Safety and Human Resource compliance, asset protection, safety controls, overseeing the safety of our people and products, operational and quality assurance reviewsDevelop and implement action plans to improve performance, providing direction and guidance on executing Company programs and directing the management team in ensuring confidentiality of information, documentation and assigned recordsCreate and implement plans to improve the safety, culture and financial performance  of the facility  Qualifications:3+ years of experience with a fast-paced environment and leading a blended workforce of W2 and 1099 employees.Retail, grocery, military, restaurant or equivalent experienceBachelor’s degree, preferred Strong written and verbal communication skillsStrong skills with conflict resolutionStrong skills with team development and engagementProficiency in computer usage, email, and Google SuiteAbility to lead in an ever-changing environmentProven track record of being a change agent with improving processes and efficienciesAbility to work with fluid schedules; be available during peak hours of operation (5pm - 3am) and availability to support facility on weekends and/or holidays as needed by the businessAbility to stand, bend, reach and walk during shiftsAbility to lift up to 49 poundsProfessional fluency in Spanish, preferredPay:Gopuff pays employees based on market pricing and pay may vary depending on your location. Compensation for U.S. locations is based on a cost of labor index for that geographic area.Cleveland, OH Range: $43,000 - $59,400The salary range above reflects what we’d reasonably expect to pay candidates. A candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future. For additional information on this role’s compensation package, please reach out to the designated recruiter for this role.#LI-GOPUFF
    At Gopuff, we know that life can be unpredictable. Sometimes you forget the milk at the store, run out of pet food for Fido, or just really need ice cream at 11 pm. We get it—stuff happens. But that’s where we come in, delivering all your wants and needs in just minutes. And now, we’re assembling a team of motivated people to help us drive forward that vision to bring a new age of convenience and predictability to an unpredictable world. Like what you’re hearing? Then join us on Team Blue. Gopuff is an equal employment opportunity employer, committed to an inclusive workplace where we do not discriminate on the basis of race, sex, gender, national origin, religion, sexual orientation, gender identity, marital or familial status, age, ancestry, disability, genetic information, or any other characteristic protected by applicable laws. We believe in diversity and encourage any qualified individual to apply.

    We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

    Read Less
  • Employee Relations Specialist  

    - Miami
    Job DescriptionJob DescriptionGopuff is seeking an Employee Relations... Read More
    Job DescriptionJob Description

    Gopuff is seeking an Employee Relations Specialist to join the People & Culture (P&C) team. In this role, you will serve as a trusted partner and subject matter expert, managing the lifecycle of complex employee relations matters, leading thorough workplace investigations, and ensuring compliance with company policies and employment laws. 

     

    You will partner closely with business leaders, the P&C team, and Legal to foster a fair, compliant, and inclusive work environment. 

     

    This role requires heavy travel to major markets and locations regionally. You can expect up to 90% travel.

    What We OfferMedical/Dental/Vision Insurance 401(k) Retirement Savings PlanHSA or FSA eligibilityLong and Short-Term Disability InsuranceFitness Reimbursement Program25% employee discount & FAM MembershipFlexible PTOGroup Life InsuranceEAP through AllOne Health (formerly Carebridge)Responsibilities

    Conducts investigations of complaints and concerns, including allegations of policy violations, working conditions, disciplinary actions, and employee grievances, including harassment, discrimination, retaliation, etc.

    Make recommendations on the appropriate course of action in partnership with the key stakeholders for Employee Relations issues

    Document findings and write investigation summaries to be maintained in ThinkLP.

    Coach and advise all levels of management through employee relations matters (e.g. performance management, corrective action processes, policy interpretation, conflict resolution, terminations, etc).

    Monitor and ensure compliance with federal, state, and local employment laws, and Identify emerging employee relations and compliance risks and coordinate with appropriate stakeholders to support timely mitigation

    Lead and participate in community outreach, hiring, and onboarding initiatives in your region.

    Perform other related duties as required.

    Must be willing to travel at least 90% of the time to visit sites in your region.Qualifications

    3-5 years of HR experience, with at least 1 year in Employee Relations, investigations, and supporting field operations. 

    Prior experience supporting California-based operations and familiarity with California state employment laws.

    Bachelor’s degree preferred.

    Professional fluency in Spanish, preferred

    Proven expertise in end-to-end investigation methodologies (interviewing, evidence gathering, summary writing) and a strong foundation in US employment laws (FMLA, ADA, EEO, Title VII).

    Proven ability to effectively coach employees and management through complex and difficult issues, including making recommendations to effectively resolve issues

    Ability to work cross-functionally with various departments

    Able to multitask, prioritize, and manage time efficiently

    Strong interpersonal and communication skills, with the ability to build trust, exercise high emotional intelligence, and handle sensitive, confidential information.

    Strong analytical and conflict-resolution skills, with a track record of making sound, unbiased decisions under pressure.

    Proficiency in computer usage, email, and Google Suite

    CompensationGopuff pays employees based on market pricing and pay may vary depending on your location. The salary range below reflects what we’d reasonably expect to pay candidates. A candidate’s starting pay will be determined based on job-related skills, experience, qualifications, interview performance, and market conditions. These ranges may be modified in the future. Exceptions may be made for exceptional individuals. For additional information on this role’s compensation package, please reach out to the designated recruiter for this role.This role is eligible for a discretionary annual cash bonus and participation in Gopuff’s equity incentive plan.Base Salary Range: $75,000 - $100,000At Gopuff, we know that life can be unpredictable. Sometimes you forget the milk at the store, run out of pet food for Fido, or just really need ice cream at 11 pm. We get it—stuff happens. But that’s where we come in, delivering all your wants and needs in just minutes. And now, we’re assembling a team of motivated people to help us drive forward that vision to bring a new age of convenience and predictability to an unpredictable world. Like what you’re hearing? Then join us on Team Blue. #LI-GOPUFF Gopuff is an equal employment opportunity employer, committed to an inclusive workplace where we do not discriminate on the basis of race, sex, gender, national origin, religion, sexual orientation, gender identity, marital or familial status, age, ancestry, disability, genetic information, or any other characteristic protected by applicable laws. We believe in diversity and encourage any qualified individual to apply.

    We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

    Read Less
  • Site Manager, Cleveland, #396  

    - Cleveland
    Job DescriptionJob DescriptionGopuff is seeking a Site Manager to join... Read More
    Job DescriptionJob DescriptionGopuff is seeking a Site Manager to join the Field Operations team. We are looking for a self-starting and entrepreneurial leader. The Site Manager role is an exciting and fast-paced role within Gopuff that requires drive, grit, positivity, and enthusiasm for the challenge. In this role, you will lead a local team of Shift Leaders and Field Operations Associates overseeing the facility’s operations as well as a team of independent Driver Partners.  Ultimately, the success of the territory rests on your shoulders and is determined by your ability to execute and effectively lead a team that is hyper-focused on delivering a perfect experience for our customers. We put our customers first. Responsibilities:Plans, directs, and is accountable for all facility operations including, deliveries, inventory, equipment, and systemsDrive improvements to key performance indicators (KPIs) such as: Order Picking Time, Order Dwell Time, Drive Time, Order Defect Rate, and Cost Per Order.Training and coaching associates in the facility to work safely while following all standard work and processes.Accountable to drive the financial performance of the site by ensuring that budgeted productivity, labor, and other expenses are achievedResponsible for ensuring compliance with Gopuff and legal policies, procedures, and regulations for the warehouse by analyzing and interpreting reportsImplementing and monitoring Safety and Human Resource compliance, asset protection, safety controls, overseeing the safety of our people and products, operational and quality assurance reviewsDevelop and implement action plans to improve performance, providing direction and guidance on executing Company programs and directing the management team in ensuring confidentiality of information, documentation and assigned recordsCreate and implement plans to improve the safety, culture and financial performance  of the facility  Qualifications:3+ years of experience with a fast-paced environment and leading a blended workforce of W2 and 1099 employees.Retail, grocery, military, restaurant or equivalent experienceBachelor’s degree, preferred Strong written and verbal communication skillsStrong skills with conflict resolutionStrong skills with team development and engagementProficiency in computer usage, email, and Google SuiteAbility to lead in an ever-changing environmentProven track record of being a change agent with improving processes and efficienciesAbility to work with fluid schedules; be available during peak hours of operation (5pm - 3am) and availability to support facility on weekends and/or holidays as needed by the businessAbility to stand, bend, reach and walk during shiftsAbility to lift up to 49 poundsProfessional fluency in Spanish, preferredPay:Gopuff pays employees based on market pricing and pay may vary depending on your location. Compensation for U.S. locations is based on a cost of labor index for that geographic area.Cleveland, OH Range: $43,000 - $59,400The salary range above reflects what we’d reasonably expect to pay candidates. A candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future. For additional information on this role’s compensation package, please reach out to the designated recruiter for this role.#LI-GOPUFF
    At Gopuff, we know that life can be unpredictable. Sometimes you forget the milk at the store, run out of pet food for Fido, or just really need ice cream at 11 pm. We get it—stuff happens. But that’s where we come in, delivering all your wants and needs in just minutes. And now, we’re assembling a team of motivated people to help us drive forward that vision to bring a new age of convenience and predictability to an unpredictable world. Like what you’re hearing? Then join us on Team Blue. Gopuff is an equal employment opportunity employer, committed to an inclusive workplace where we do not discriminate on the basis of race, sex, gender, national origin, religion, sexual orientation, gender identity, marital or familial status, age, ancestry, disability, genetic information, or any other characteristic protected by applicable laws. We believe in diversity and encourage any qualified individual to apply.

    We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

    Read Less
  • Employee Relations Specialist  

    - Boston
    Job DescriptionJob DescriptionGopuff is seeking an Employee Relations... Read More
    Job DescriptionJob Description

    Gopuff is seeking an Employee Relations Specialist to join the People & Culture (P&C) team. In this role, you will serve as a trusted partner and subject matter expert, managing the lifecycle of complex employee relations matters, leading thorough workplace investigations, and ensuring compliance with company policies and employment laws. 

     

    You will partner closely with business leaders, the P&C team, and Legal to foster a fair, compliant, and inclusive work environment.

    What We OfferMedical/Dental/Vision Insurance 401(k) Retirement Savings PlanHSA or FSA eligibilityLong and Short-Term Disability InsuranceFitness Reimbursement Program25% employee discount & FAM MembershipFlexible PTOGroup Life InsuranceEAP through AllOne Health (formerly Carebridge)Responsibilities

    Conducts investigations of complaints and concerns, including allegations of policy violations, working conditions, disciplinary actions, and employee grievances, including harassment, discrimination, retaliation, etc.

    Make recommendations on the appropriate course of action in partnership with the key stakeholders for Employee Relations issues

    Document findings and write investigation summaries to be maintained in ThinkLP.

    Coach and advise all levels of management through employee relations matters (e.g. performance management, corrective action processes, policy interpretation, conflict resolution, terminations, etc).

    Monitor and ensure compliance with federal, state, and local employment laws, and Identify emerging employee relations and compliance risks and coordinate with appropriate stakeholders to support timely mitigation

    Perform other related duties as required.

    Must be willing to travel at least 90% of the time to visit sites in your region.Qualifications

    3-5 years of HR experience, with at least 1 year in Employee Relations, investigations, and supporting field operations. 

    Prior experience supporting California-based operations and familiarity with California state employment laws.

    Bachelor’s degree preferred.

    Professional fluency in Spanish, preferred

    Proven expertise in end-to-end investigation methodologies (interviewing, evidence gathering, summary writing) and a strong foundation in US employment laws (FMLA, ADA, EEO, Title VII).

    Proven ability to effectively coach employees and management through complex and difficult issues, including making recommendations to effectively resolve issues

    Ability to work cross-functionally with various departments

    Able to multitask, prioritize, and manage time efficiently

    Strong interpersonal and communication skills, with the ability to build trust, exercise high emotional intelligence, and handle sensitive, confidential information.

    Strong analytical and conflict-resolution skills, with a track record of making sound, unbiased decisions under pressure.

    Proficiency in computer usage, email, and Google Suite

    CompensationGopuff pays employees based on market pricing and pay may vary depending on your location. The salary range below reflects what we’d reasonably expect to pay candidates. A candidate’s starting pay will be determined based on job-related skills, experience, qualifications, interview performance, and market conditions. These ranges may be modified in the future. Exceptions may be made for exceptional individuals. For additional information on this role’s compensation package, please reach out to the designated recruiter for this role.This role is eligible for a discretionary annual cash bonus and participation in Gopuff’s equity incentive plan.Base Salary Range: $65,000 - $95,000At Gopuff, we know that life can be unpredictable. Sometimes you forget the milk at the store, run out of pet food for Fido, or just really need ice cream at 11 pm. We get it—stuff happens. But that’s where we come in, delivering all your wants and needs in just minutes. And now, we’re assembling a team of motivated people to help us drive forward that vision to bring a new age of convenience and predictability to an unpredictable world. Like what you’re hearing? Then join us on Team Blue. #LI-GOPUFF Gopuff is an equal employment opportunity employer, committed to an inclusive workplace where we do not discriminate on the basis of race, sex, gender, national origin, religion, sexual orientation, gender identity, marital or familial status, age, ancestry, disability, genetic information, or any other characteristic protected by applicable laws. We believe in diversity and encourage any qualified individual to apply.

    We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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  • Employee Relations Specialist  

    - Chicago
    Job DescriptionJob DescriptionGopuff is seeking an Employee Relations... Read More
    Job DescriptionJob Description

    Gopuff is seeking an Employee Relations Specialist to join the People & Culture (P&C) team. In this role, you will serve as a trusted partner and subject matter expert, managing the lifecycle of complex employee relations matters, leading thorough workplace investigations, and ensuring compliance with company policies and employment laws. 

     

    You will partner closely with business leaders, the P&C team, and Legal to foster a fair, compliant, and inclusive work environment.

     

    This role requires heavy travel to major markets and locations regionally. You can expect up to 90% travel.

    What We OfferMedical/Dental/Vision Insurance 401(k) Retirement Savings PlanHSA or FSA eligibilityLong and Short-Term Disability InsuranceFitness Reimbursement Program25% employee discount & FAM MembershipFlexible PTOGroup Life InsuranceEAP through AllOne Health (formerly Carebridge)Responsibilities

    Conducts investigations of complaints and concerns, including allegations of policy violations, working conditions, disciplinary actions, and employee grievances, including harassment, discrimination, retaliation, etc.

    Make recommendations on the appropriate course of action in partnership with the key stakeholders for Employee Relations issues

    Document findings and write investigation summaries to be maintained in ThinkLP.

    Coach and advise all levels of management through employee relations matters (e.g. performance management, corrective action processes, policy interpretation, conflict resolution, terminations, etc).

    Monitor and ensure compliance with federal, state, and local employment laws, and Identify emerging employee relations and compliance risks and coordinate with appropriate stakeholders to support timely mitigation

    Lead and participate in community outreach, hiring, and onboarding initiatives in your region.

    Perform other related duties as required.

    Must be willing to travel at least 90% of the time to visit sites in your region.Qualifications

    3-5 years of HR experience, with at least 1 year in Employee Relations, investigations, and supporting field operations. 

    Prior experience supporting California-based operations and familiarity with California state employment laws.

    Bachelor’s degree preferred.

    Professional fluency in Spanish, preferred

    Proven expertise in end-to-end investigation methodologies (interviewing, evidence gathering, summary writing) and a strong foundation in US employment laws (FMLA, ADA, EEO, Title VII).

    Proven ability to effectively coach employees and management through complex and difficult issues, including making recommendations to effectively resolve issues

    Ability to work cross-functionally with various departments

    Able to multitask, prioritize, and manage time efficiently

    Strong interpersonal and communication skills, with the ability to build trust, exercise high emotional intelligence, and handle sensitive, confidential information.

    Strong analytical and conflict-resolution skills, with a track record of making sound, unbiased decisions under pressure.

    Proficiency in computer usage, email, and Google Suite

    CompensationGopuff pays employees based on market pricing and pay may vary depending on your location. The salary range below reflects what we’d reasonably expect to pay candidates. A candidate’s starting pay will be determined based on job-related skills, experience, qualifications, interview performance, and market conditions. These ranges may be modified in the future. Exceptions may be made for exceptional individuals. For additional information on this role’s compensation package, please reach out to the designated recruiter for this role.This role is eligible for a discretionary annual cash bonus and participation in Gopuff’s equity incentive plan.Base Salary Range: $65,000 - $95,000At Gopuff, we know that life can be unpredictable. Sometimes you forget the milk at the store, run out of pet food for Fido, or just really need ice cream at 11 pm. We get it—stuff happens. But that’s where we come in, delivering all your wants and needs in just minutes. And now, we’re assembling a team of motivated people to help us drive forward that vision to bring a new age of convenience and predictability to an unpredictable world. Like what you’re hearing? Then join us on Team Blue. #LI-GOPUFF Gopuff is an equal employment opportunity employer, committed to an inclusive workplace where we do not discriminate on the basis of race, sex, gender, national origin, religion, sexual orientation, gender identity, marital or familial status, age, ancestry, disability, genetic information, or any other characteristic protected by applicable laws. We believe in diversity and encourage any qualified individual to apply.

    We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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  • Payroll Administrator  

    - Philadelphia
    Job DescriptionJob DescriptionJoin Gopuff as a Payroll Administrator w... Read More
    Job DescriptionJob Description

    Join Gopuff as a Payroll Administrator where you will make sure that all of our staff receive on-time paychecks and understand their salaries thoroughly. You will audit and verify all time keeping records of employees’ hours worked as well as any deductions or withholdings required to comply with state and federal law. As part of the People & Culture, you will report to the Payroll Manager and partner with accounting. We recognize that people come from diverse backgrounds and skills and welcome all to apply.

    This is a hybrid position, reporting to the Philadelphia, PA office Tuesday, Wednesday, and Thursday during local business hours.

    What We OfferMedical/Dental/Vision Insurance 401(k) Retirement Savings PlanHSA or FSA eligibilityLong and Short-Term Disability InsuranceFitness Reimbursement Program25% employee discount & FAM MembershipFlexible PTOGroup Life InsuranceEAP through AllOne Health (formerly Carebridge)Compensation:Gopuff pays employees based on market pricing and pay may vary depending on your location. The salary range below reflects what we’d reasonably expect to pay candidates. A candidate’s starting pay will be determined based on job-related skills, experience, qualifications, interview performance, and market conditions. These ranges may be modified in the future. Exceptions may be made for exceptional individuals. For additional information on this role’s compensation package, please reach out to the designated recruiter for this role.This role is eligible for a discretionary annual cash bonus and participation in Gopuff’s equity incentive plan.Base Salary Range: $50,000 - $65,000Responsibilities:

    Verify timekeeping records and consult employees about any discrepancies 

    Record payroll data in our software system and verify all amounts prior to cutting checks

    Alter employee tax status as needed as well as any information about withholding

    Initiate direct deposits

    Change employee banking records when necessary to process payments accurately

    Record employee complaints, questions and concerns about payroll services and communicate those issues to HR manager

    Maintain compliant policies and procedures for processing payroll checks

    Qualifications:

    Strong written and verbal communication with strong organizational skills. 

    Customer Service attitude toward internal employees. 

    Ability to work cross functionally with various departments (payroll / HRIS / Compensation / Legal / overall People Team). 

    Precise attention to detail. 

    Adaptability demonstrated through working effectively in a fast-paced environment as plans, conditions or situations change

    Intermediate or higher Excel proficiency required

    Education & Experience:

    Minimum 0-2+ years of payroll processing experience, required 

    Bachelor’s Degree in Accounting or related field, required

    Experience with payroll tax jurisdiction in all 50 states

    High volume experience 

    Familiarity with Workday software, highly desired

    Ability to process basic functions and formulas in Microsoft Excel

    Strong attention to detail required

    At Gopuff, we know that life can be unpredictable. Sometimes you forget the milk at the store, run out of pet food for Fido, or just really need ice cream at 11 pm. We get it—stuff happens. But that’s where we come in, delivering all your wants and needs in just minutes. And now, we’re assembling a team of motivated people to help us drive forward that vision to bring a new age of convenience and predictability to an unpredictable world. Like what you’re hearing? Then join us on Team Blue. #LI-GOPUFF Gopuff is an equal employment opportunity employer, committed to an inclusive workplace where we do not discriminate on the basis of race, sex, gender, national origin, religion, sexual orientation, gender identity, marital or familial status, age, ancestry, disability, genetic information, or any other characteristic protected by applicable laws. We believe in diversity and encourage any qualified individual to apply.

    We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

    Read Less

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