The Accountant is a hands‑on accounting role responsible for daily transactional accounting, monthly close activities, and a significant volume of balance sheet and bank reconciliations across the organization. The role is designed for an experienced, operational accountant who is detail‑oriented and trainable in organization‑specific processes, with a preference for experience in retail and/or manufacturing accounting environments. The position records daily cash activity and prepares and posts recurring and non‑routine journal entries in support of timely and accurate financial reporting.
Strong Excel skills are essential, as the role relies heavily on spreadsheets for reconciliations, journal entry support, and recurring reporting.
This position is hybrid, with an expectation of being in the Rochester office approximately three days per week to support daily cash activity, mail processing, and team collaboration.
Always upholds and exemplifies Goodwill BLUE values.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Daily Cash & Transaction Processing – 25%
Record and post daily cash receipts, bank activity, and related transactions in the accounting system (Business Central)Prepare and post daily cash journal entriesAssist with opening mail and preparing deposits, on a rotating basis with other Finance team members, to support segregation of dutiesInvestigate and resolve cash‑related discrepancies in a timely manner and escalate issues as appropriateMaintain strict confidentiality over all financial and personal informationBank, Cash, and Balance Sheet Reconciliations – 30%
Perform monthly bank reconciliations for all bank accounts including operating, payroll, retails, and benefit accountsReconcile cash, debt, prepaid expenses, accruals, intercompany balances, and other assigned balance sheet accountsInvestigate and resolve reconciling items promptly; ensure balances are accurate and supportedMaintain clear reconciliation documentation for audit and internal reviewJournal Entries & Monthly Close – 25%
Prepare and post recurring and non‑routine journal entries, including: Bi‑weekly payroll journal entriesFringe benefit allocationsPrepare and post standard month‑end journal entries and accruals in support of timely and accurate financial reportingSupport payroll‑related accounting and benefit reconciliationsAssist with month‑end close schedules, checklists, and timelinesEnsure journal entry support and close documentation are complete and properly retainedReporting, Compliance, and Audit Support – 10%
Prepare assigned recurring internal financial reports on a timely basisSupport sales tax filings and related reconciliations, as assignedAssist with audit schedules, requests, and supporting documentationCross‑Training and Backup Support, and Process Improvement – 10%
Maintain strict confidentiality over all financial and personal information handled in the course of daily processingParticipate in cross training to ensure continuity and coverageBecome proficient in Business Central ERP and other systems utilized in the organization to support team members with accounting and technical questionsIdentify, assess, and recommend process improvements related to accuracy, efficiency, automation, and documentation, and participate in the implementation of approved improvements.Contributes to the overall effectiveness of the organization and department by completing all other duties, as assigned.QUALIFICATION REQUIREMENTS:
To perform this job successfully, an individual must be able to demonstrate proficiency in meeting competencies required for position; able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed below are representative of the knowledge, skill and/or ability required.
EDUCATION AND EXPERIENCE:
Bachelor’s degree in Accounting, Business Administration, or a related field preferred, or equivalent combination of education and progressive accounting experience.
3–5 years of general accounting experience with demonstrated responsibility for cash processing, reconciliations, journal entries, and month‑end close activities
Experience in retail and/or manufacturing accounting environments preferred.
LANGUAGE SKILLS:
Able to read, analyze and interpret general business periodicals, professional journals, technical procedures, and governmental regulations. Able to write reports, business correspondence, and procedure manuals. Communicates effectively with groups of managers, customers, and the general public.
REASONING ABILITY:
Able to define problems, collect data, establish facts and draw valid conclusions. Able to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables simultaneously.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to sit for extended periods of time and to work extensively with computers. The employee must be able to communicate effectively. The employee needs to have reasonable mobility.
INTERPERSONAL SKILLS:
Strong interpersonal skills, with a “can-do” attitude and ability to work well within a team environment
TECHNICAL SKILLS:
Strong Excel skills, including use of formulas, pivot tables, and reconciliations, with the ability to analyze and organize large data sets. Experience with Microsoft Office products and Business Central ERP preferred.
ORGANIZATIONAL SKILLS:
Excellent organizational skills. Self-starter with strong accounting skills and knowledge. Attention to detail with ability to recommend process improvements that would add value to the organization.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually quiet.
Goodwill of the Finger Lakes is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.
Read LessUnder the leadership and direction of the Director of Mission Advancement, Advancement Specialist plays a vital role in supporting the organization’s growth and operational efficiency from a development and marketing lens. This position is responsible for social media content generation, website updates, eBlasts, coordinating development activities, managing administrative functions, and ensuring effective communication and documentation across teams. The ideal candidate is organized, detail-oriented, and passionate about supporting organizational goals.
This role not only upholds the mission and values of Goodwill of the Finger Lakes but also actively contributes to the overarching organizations success and department goals and objectives. Living Goodwill BLUE is required in all business aspects of the position.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Donor Communications & Relationship Development (35%)
Produce accurate and timely gift acknowledgement letters through fundraising CRM.Maintain customer relationship management database, contacts lists and networks, to facilitate the functioning of donor cultivation as well as outreach and education activities. Supports Advancement Staff with ongoing data integrity and data management.Assist with storytelling and content development - garners relevant and impactful stories from staff, clients, and families for various communication tactics and target audiences.Print and email newsletters. Designs and write articles in concert with the Development & Community Relations team.Social Media, Web & Brand Management (35%)
Execute creative and impactful social media content including video and photography centered on Goodwill programming, annual events, and advocacy.Support annual events working in collaboration with Development & Community Relations department including event promotion and developing branded collateral as needed.Maintains and updates agency website. Maintains and promotes Goodwill of the Finger Lakes using brand guidelines and graphic standards in the creation of internal and external printed pieces. Serve as a brand steward by ensuring that GFL staff and volunteers are informed regarding the brand.Serves as a liaison, along with ED of Mission Advancement, to outside vendors including marketing agencies, printers, website developers, advertising specialty firms, and others as needed.Administrative Support (15%)
Manage calendars, schedule meetings, and coordinate team logistics.Handle correspondence, phone calls, and email communications as requested.Maintain organized files, records, and documentation.Prepare reports, presentations, and meeting agendas as needed.Community Outreach & Education (10%)
Develop culturally appropriate materials to reach individuals who may not be aware of Goodwill of the Finger Lakes services including referral agencies, families and/or individuals. Create ways to engage constituents and address stigma.Plan and/or participate in Goodwill community relations events such as open houses, ribbon cutting ceremonies, community education activities and other special occasions. Prepare materials for special events, annual meeting, health fairs, and other promotion of services.Assist with agency tours and visits by donors, elected officials, and community leaders.Collaborate with Advancement team to develop skill-based volunteer program for implementation across the agency; source and train volunteers for annual projects and events.Create and maintain digital templates for use of agency staff related to program collateral and client communications. Provide training and support to administrative staff as needed.Other duties as assigned (5%)
Assist with department clerical duties on occasion/as needed
QUALIFICATION REQUIREMENTS:
To perform this job successfully, an individual must be able to demonstrate proficiency in meeting competencies required for position; able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed below are representative of the knowledge, skill and/or ability required.
Qualifications:
Bachelor’s degree in Nonprofit Management, Journalism, Communications, Health Education and/or Community Engagement and three to five years’ experience in public relations, marketing, and/or advertising, high level administration, or equivalent combination of education and related experiences required. Excellent writing, editing and communication skills required. Strong interpersonal and communication skills, with the ability to engage diverse audiences.Comprehensive understanding of Microsoft 360 and tools to empower team collaboration.Experience with social media and strategies.Ability to work independently and collaboratively in a fast-paced environment.
Preferred Qualifications:
Knowledge of fundraising best practices and trends.Proficiency in CRM software and data analysis tools.
Benefits:
We offer a competive benefits package, including paid vacation, sick time, and business closures in addition to affordable health, dental and vision care options. For more information visit https://www.goodwillfingerlakes.org/careers/benefitsWORK ENVIRONMENT:
While performing the duties of this job the employee is usually working in a combination of a warehouse and retail store environment. At times this employee may be exposed to the outside environment. The noise in this environment will be moderate to loud. Is expected to periodically travel within Goodwill of the Finger Lakes territory. Occasional travel to other states or Goodwill territories as well.
AVAILABILITY:
Must have open/flexible availability and be willing to work evenings & weekends.
PHYSICAL DEMANDS:
While performing this job's duties, the employee is regularly required to sit or stand for extended periods of time and work extensively with computers. The employee will be required to occasionally lift and/or move up to 5 – 20 pounds. The employee needs to have reasonable mobility.
The Customer Service Team Leader is responsible for supporting the Store Manager by serving as the Manager on Duty (MOD) assuring safety, sales, production, programs and services, and other standards are maintained. This position will also partner with other members of the Retail Administration team, People Resources, and Workforce Development to ensure that all activities performed are in a manner consistent with the mission, vision, and values of Goodwill of the Finger Lakes.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Serves as Leader on Duty as dictated by schedule:Ensures safe work practices are followed at all timesEnsures the facility is neat, clean, and organized to prevent injury or accident.Ensures employees, volunteers, community service personnel, and others use safe work methods at all times.Assists with supervising the daily cash drawer balances and deposits of store receipts:Assists with monitoring the operation of the cash registers to ensure the proper accountability of all transactions.Balances cash and deposits store receipts as required.Assists with the transmission of all required reports.Assists with the supervision of all employees.Reviews customer concerns and resolves appropriately.Maintains interior and exterior of store in a neat, clean, organized manner (including but not limited to vacuuming, dusting, cleaning bathrooms, mopping floor).Performs the duties of various team member roles as staffing needs arise.Asks every customer for a Round-up donation, maintains a minimum of 25% round up average. Maintains proper security of all company assets.Assists the Store Leader with store employee meetings as necessary for employees in assigned operation.Assists in ensuring that store equipment is maintained in proper working order. Promptly notifies Maintenance Supervisor of defects, or IT Manager of problems relating to the computer systems and e-mail.Contributes to the effectiveness of the store by performing all other tasks as assigned, which include coverage of the donation door, cashiering, and production of donated merchandise.SUPERVISORY RESPONSIBILITIES:
Indirectly supervises store team members, volunteers, and community service personnel in assigned operation in accordance with the organization's policies and applicable laws.
QUALIFICATION REQUIREMENTS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. This position is required to work nights, weekends, and holidays.
EDUCATION AND/OR EXPERIENCE:
Associates degree preferred. Minimum of one year retail experience with at least six months supervisory experience.
Or equivalent combination of education and experience.
COMPUTER SKILLS:
Must be proficient in Microsoft Word, Excel, and Outlook.
LANGUAGE SKILLS:
Ability to read and understand documents such as time cards and policy manuals. Ability to write routine reports. Ability to speak effectively and communicate clearly to other employees and customers.MATHEMATICAL SKILLS:
Able to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, and sales volume. Able to apply basic financial and budgeting concepts.
WORK ENVIRONMENT:
While performing the duties of this job the employee is usually working in a comfortable and store environment. At times this employee may be exposed to the outside environment when receiving donations. The employee will also be exposed to the donation processing area which is a factory-like environment.
SCHEDULING REQUIREMENTS:
Must have open and flexible availability, and be willing to work evenings and weekends.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
The employee must be able to travel for work-related programs and meetings. The employee is required to move stock, climb or balance on step‑ladders; stoop, kneel, crouch or crawl while setting up displays. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. The employee may bend and turn to evaluate donations moving from a bin to a processing table, as needed. The employee may also on occasion need to tag merchandise which requires use of at least one hand.
Physical Demands- Customer Service Team Leader
Frequency
Never
Almost Never
Occasionally
Almost always
Always
Sitting
X
Standing
X
Walking
X
Bending over
X
Crawling
X
Reaching Overhead
X
Crouching
X
Kneeling
X
Balancing
X
Lifting and Carrying
10 lbs. or less
X
11 to 25 lbs.
X
26 to 50 lbs.
X
51 to 75 lbs.
X
76 to 100 lbs.
X
over 100 lbs.
X
Push/ Pull Max Force
0 to 20 lbs.
X
21 to 39 lbs.
X
40 to 59 lbs.
X
60 to 100 lbs.
X
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law
The Donor Greeter is responsible for general donation door related duties including accepting donations, providing excellent customer service, and maintaining a clean, neat, and safe work environment. They are also responsible for the separation of goods by category at the donation door.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Assist customers in bringing donations inside. Ensure accurate donation log reporting.Sorts donations into proper equipment for processing and transportation. Properly labels all equipment.Responsible for assisting in loading and unloading of merchandise and equipment onto/off trucks as needed. Ensure safety procedures are followed during packing and movement of equipment.Maintain a friendly, helpful attitude toward the customer. Must possess professional service oriented etiquette at all times.Greet customers in a friendly and enthusiastic manner within 10 seconds of arrivalHandle customer concerns in a courteous and respectful manner, while following retail policies. Seek assistance of supervisor, when necessary, to resolve concerns. Maintains interior and exterior of store in a neat, clean, organized manner (including but not limited to vacuuming, dusting, cleaning bathrooms, mopping floor)Act as a positive member of the team at the store by receiving and providing ideas or concerns to coworkers and management in a timely and supportive fashion.Perform other duties as assigned by supervisor.QUALIFICATION REQUIREMENTS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. This position is required to work nights, weekends, and holidays.
EDUCATION AND/OR EXPERIENCE:
High school diploma or GED preferred. Previous retail experience preferred
LANGUAGE SKILLS:
Ability to read and understand documents such as time cards and policy manuals. Ability to write routine reports. Ability to speak effectively and communicate clearly to other employees and customers.MATHEMATICAL SKILLS:
General math skills required.
WORK ENVIRONMENT:
While performing the duties of this job the employee is usually working in a comfortable and store environment. At times this employee may be exposed to the outside environment when receiving donations. The employee will also be exposed to the donation processing area which is a factory-like environment.
AVAILABILITY:
Must have open and flexible availability, and be willing to work evenings, weekends, and holidays.
Physical Demands:
Physical Demands- Donor Greeter
Frequency
Never
Almost Never
Occasionally
Frequently
Always
Sitting
X
Standing
X
Walking
X
Bending over
X
Crawling
X
Reaching Overhead
X
Crouching
X
Kneeling
X
Balancing
X
Lifting and Carrying
10 lbs or less
X
11 to 25 lbs.
X
26 to 50 lbs.
X
51 to 75 lbs
X
76 to 100 lbs
X
over 100 lbs
X
Push/ Pull Max Force
0 to 20 lbs.
X
21 to 39 lbs.
X
40 to 59 lbs.
X
60 to 100 lbs.
X
Goodwill of the Finger Lakes is an Equal Opportunity Employer.
Minority/Female/Sexual Orientation/Gender Identity or Expression/Veteran/Disability
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