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Goodwill of Delaware and Delaware County
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  • Job DescriptionJob DescriptionMaster Case Manager - WilmingtonWilmingt... Read More
    Job DescriptionJob DescriptionMaster Case Manager - Wilmington
    Wilmington, DESchedule: Monday to Friday 9am to 5pm with flexibility for nights and weekendsPay Rate: $28.00 per hour

    Job Summary:
    As the Master Case Manager, you will be responsible for providing comprehensive case management services to individuals and families in need. You will assess client needs, develop personalized care plans, coordinate services, and advocate on behalf of clients to ensure they receive the resources and support they require. Your expertise in navigating complex systems and your ability to problem-solve will be crucial in this role.

    Key Responsibilities:
    - Conduct comprehensive assessments to identify client needs and develop individualized care plans
    - Coordinate and monitor the delivery of services, including healthcare, social services, and community resources
    - Advocate for clients to ensure they receive the appropriate level of care and support
    - Maintain detailed case notes and documentation to track client progress and outcomes
    - Collaborate with a multidisciplinary team of professionals to provide integrated care
    - Participate in ongoing training and professional development to stay current with best practices in case management

    Qualifications:
    - Bachelor's degree in social work, human services, or a related field
    - Minimum of 5 years of experience in case management or a similar role
    - Demonstrated expertise in navigating complex social service systems
    - Strong communication and interpersonal skills, with the ability to build rapport with diverse clients
    - Proficient in data management and record-keeping
    - Certification in case management or a related field is preferred
    - Familiarity with government social welfare programs and regulations

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  • Job DescriptionJob DescriptionPosition Title: Case MonitorLocation: Th... Read More
    Job DescriptionJob DescriptionPosition Title: Case MonitorLocation: The Hope Center, New Castle, DeFull Time Pay Rate: $17.00 - $20.00 Based on ExperienceShifts may vary based on a 24/7 operation schedule. The Case Monitor Staff will work on-site at the New Castle County Hope Center, located at 365 Airport Road, New Castle, DE 19720. *Some duties include:Building Entry, Verification & AdmittanceFood Delivery Coordination: Retrieval, Sorting, Storage, Set-Up and DistributionDonation Retrieval, Sorting, Storage Management and Distribution Assist with Volunteer Coordination, Tours, etc. Administration/Support Staff FunctionsNew Referral Intakes & Room Move-In/Move-Out InspectionsRent Readiness Program Administration (room inspections & coaching)Assist with other Hope Center tasks as neededFocal point Housing Locator ServicesSome of the skills that are necessary to perform this position are the ability to multi-task, attention to detail, customer service at all times, answering a multi-line phone system, adapts well to change, team player, and reliable. Read Less
  • Material Handler  

    - New Castle
    Job DescriptionJob DescriptionPosition Title: Material handlerLocation... Read More
    Job DescriptionJob DescriptionPosition Title: Material handlerLocation: Goodwill Outlet, New Castle, DeFull TimePay Rate: $15.25

    POSITION PURPOSE:To organize, sort and redistribute all incoming merchandise to ensure safe and clean working environment using machinery as necessary. May also serve as back-up to Transportation if holding current drivers license and maintaining clean driving record.ESSENTIAL FUNCTIONS AND BASIC DUTIES:Follow safety policies and procedures ensuring maximum safety, security, and protection of all customers and company assets.Responsible to fulfill and assist with all production and donation functions.Certified Forklift operator or Certified to operate Bale/Recycling Machinery.Perform baling functions such as operations of equipment designated to create bales, stack bales, and load bales on truck.Ability to sort textile from hard goods and miscellaneous items, distinguish between quality merchandise and recyclable commodities and trash, maintain continuous flow of materials to achieve production goals, price merchandise according to company guidelines, and stock merchandise by classification on the sales floor.Perform housekeeping functions that ensure that workstation, production and/or donation area, and sales floor are kept neat, clean, and organized.Ensure maximum customer satisfaction. Work cooperatively with all consumers, community groups, co-workers, and subordinates to promote the achievement of the company mission.Assist with loading and unloading trucks, using proper techniques and equipment to prevent any damage when handling the merchandise.Ability to work varied hours/days as business dictates.Attend meetings, training sessions and committee\team activities as required.EDUCATION/EXPERIENCE:High school diploma or GED equivalent preferred, along with a minimum of 1-3 months related experience and/or training.WORKING CONDITIONS:The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently exposed to mechanical parts. The noise level in the work environment is usually moderate. To ensure safe working conditions, personal protection equipment (PPE) required for this position includes: hand protection; eye protection when handling material; any other PPE that can reduce the possibility of injury.PHYSICAL ACTIVITIES AND REQUIREMENTS:FINGER DEXTERITY: The ability to make fast, simple, repeated movements of the fingers, hands and wrists.TALKING: Talking to others to convey information effectively and to communicate information and ideas in speaking so others will understand.AVERAGE VISUAL ABILIITES: The ability to see details at close range (within a few feet of the observer). Specific vision abilities required by this job include close vision, distance vision, color, vision, peripheral vision, depth perception and the ability to adjust focus.PHYSICAL STRENGTH: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand and walk; use hands to finger, handle or feel; reach with hands and arms; and talk of hear. The employee is regularly required to stoop, kneel, crouch, or crawl. The employee is occasionally required to sit. The employee must frequently lift and/or move up to 30 pounds.INTENT AND FUNCTION OF POSITION DESCRIPTION:Position descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Supervisors may assign additional functions and requirements as deemed appropriate.Position descriptions are not intended as and do not create employment contracts. Goodwill of Delaware and Delaware County, maintains its status as an at-will employer.
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  • Job DescriptionJob DescriptionPosition Title: Adminsitrative Specialis... Read More
    Job DescriptionJob DescriptionPosition Title: Adminsitrative Specialist IILocation: Dover, DelawarePart TimeSchedule: Monday through Friday 2:00pm to 4:30pmPay Rate: $16.71

    Administrative Specialist II Call CenterAdministrative Specialists carry out a variety of activities in support of general administrative services. Work involves creating word processing documents typically using Word; creating and maintaining using Access; creating and maintaining spreadsheets using Excel. Essential FunctionsApplies agency laws, rules, regulations, policies and procedures in maintaining and processing agency information.
    Acts as the first-person individuals inquiring about regulation and licensing. Answers phones directing individuals to areas such as website, or other persons with in the Department.Serves as a liaison with the public, clients, agency staff and others to exchange information and explain agency services, laws, rules, regulations, policies and procedures.Assures effective coordination of operational functions.Establishes tracking and monitoring systems and conducts follow-up to ensure effective resolution of matters.Analyzes routine operating practices and procedures and makes recommendations to ensure smooth and efficient office operation.Maintains and controls data and/or filing systems to ensure effective, accurate and easily retrievable documentation of operations, program and project activities.Levels of Work:This is the second level administrative specialist work organizing and coordinating administrative activities in support of a variety of operational areas. Positions assigned to this level report to an administrator typically responsible for a program area involving several functional areas or a statewide program operating from a central office for which the incumbent performs support services of a diverse and complex nature.
    Keeps superior apprised of issues and accomplishments, follows up and tracks work flow and resolves problems relating to procedures and deadlines.Knowledge, Skills and Abilities:
    Knowledge of operations, services, programs and agency organization.
    Knowledge of program policies, procedures, and requirements.
    Knowledge of state and federal laws and regulations related to the area of assignment.
    Knowledge of administrative support practices and procedures.
    Knowledge of grammar, punctuation, spelling and composition.
    Knowledge of the methods and techniques in composing written communications such as responses to inquiries and narrative reports.
    Skill in applying basic and advanced tools used in word processing applications.
    Skill in applying the tools used in creating and modifying spreadsheet and database applications.
    Skill in coordinating agency/program operations.
    Ability to establish and maintain effective working relationships.
    Ability to understand, explain, and apply rules, regulations, policies and procedures.
    Ability to verify accuracy of information, resolve discrepancies and follow-up on outstanding activities.
    Ability to communicate effectively with staff, employees and public.
    In addition to the above knowledge, skills and abilities, the Administrative Specialist II requires:
    Knowledge of principles and practices of general administration.
    Skill in coordinating diverse activities to ensure completion of projects and work assignments.
    In addition to the above knowledge, skills and abilities, the Administrative Specialist III requires:
    Knowledge of department/division policies, priorities and objectives, operations and functions of all program areas.
    Skill in collecting, compiling, evaluating and analyzing information from a variety of sources.
    Skill in drawing conclusions and developing solutions to operational or service problems.Job Requirements
    Applicants must have education, training and/or experience demonstrating competence in each of the following areas:
    1. Experience in answering phones, handling multi calls at once.
    2. Experience in data collection which includes collecting, compiling and maintaining data from multiple sources such as files, records, databases, customers, staff or others.
    3. Experience in using standard computer software programs for word processing, spreadsheets or databases. Read Less
  • Appreticeship Navigator  

    - Wilmington
    Job DescriptionJob DescriptionApprenticeship Program Navigator Locatio... Read More
    Job DescriptionJob DescriptionApprenticeship Program Navigator Location: Wilmington DelawareFull TimeMonday - Friday 8am to 4pmPay Rate: $24.00
    Summary Statement:A class incumbent is responsible for overseeing the case management of the Registered Apprentices enrolled in services from the Division of Employment and Training. They are expected to perform with general direction from a manager and are involved in overseeing the promoting, coordinating, and monitoring of Registered Apprentices in the private and public sectors. There is also contact with employees and educational institutions to coordinate strategies to meet training needs. Promoting the role of apprenticeship and other structured training programs to both the private and public sectors is a significant aspect of this class.
    Essential Functions:Essential functions are fundamental, core functions common to this position. Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here. • Serves as a Project Manager and plans, organizes and monitors projects as assigned. • Promotes the role of apprenticeship and other industrial training programs in the private and public sector by appearing before employers, labor and community groups, and organizations. • Reviews and evaluates the work of subrecipients and is responsible for establishing, monitoring and evaluating apprenticeship case enrollments and providing administrative guidance. • Participates in enforcing regulations, standards, laws, programs and policies. • Provides consultative services on such matters as the identification of case management needs.
    Knowledge, Skills and Abilities:The intent of the listed knowledge, skills and abilities is to give a general indication of the core subject matter the position. • Knowledge of the principles of Project Management • Knowledge of the principles and applications of labor practices and industrial relations. • Skill in designing and implementing effective marketing campaign. • Skill in preparing reports, position papers, surveys; skill in documentation and recordkeeping. • Skill in effective oral and written communication. • Ability to interpret legislation and regulations governing apprenticeship and on-the-job training programs. • Ability to analyze data and make sound recommendations. • Ability to establish and maintain effective working relationships with public and private sector representatives, union officials and trainees.
    Preferred Experience Applicants are preferred to have education, training and/or experience demonstrating competence in each of the following areas: 1. Education or experience in planning, implementing, and evaluating employment and training or Human Resource programs. 2. Education or experience in case management, and with influencing specific audiences using internal and external communications such as writing, marketing, advertising, promotions, or special events. 3. Education or experience in interpreting employment and training program laws, rules, regulations, policies, and procedures. 4. Education or experience in developing policies or procedures. Read Less
  • Job DescriptionJob DescriptionPosition Title: Production AssociateLoca... Read More
    Job DescriptionJob DescriptionPosition Title: Production AssociateLocation: Goodwill, Rodney Village, Dover DEPart TimePay Rate: $15.25 per hourOpen Availability RequiredPOSITION PURPOSEThe Production Associate is responsible for efficiently sorting and processing quality merchandise in a timely manner and making price tags or stickers for items that require a ticket. The incumbent follows all unit price and Solutions guidelines. The Production Associate is also responsible for welcoming and assisting donors.ESSENTIAL FUNCTIONS AND BASIC DUTIESFollow safety policies and procedures ensuring maximum safety, security, and protection of all customers and company assets.Responsible for fulfilling all production functions and assisting with donation functions. Maintain continuous flow of Softline materials to achieve daily production quotas per shift. Work at assigned production station to sort Softline items and distinguish between quality merchandise and salvage. Hang quality items on a rack efficiently and price merchandise according to company guidelines. Maintain continuous flow of Hardline materials to achieve daily production quotas per shift. Work at assigned production station to sort and process Hardline items and distinguish between quality merchandise and salvage. Price merchandise according to company guidelines. Assist with quality pulls as needed and stock merchandise by classification on the sales floor.Safely assist in loading and unloading of trucks and vehicles without damage to merchandise; determine price, sanitize, and tag furniture and large donated items; place all merchandise safely on the sales floor in a timely manner.Perform housekeeping functions that ensure that workstation, production area, and sales floor are kept neat, clean, and organized. Ensure maximum customer satisfaction. Work cooperatively with all consumers, community groups, and co-workers to promote the achievement of the company mission.Perform all other duties as assigned including recovery functions.EDUCATION/EXPERIENCEHigh school diploma or GED equivalent and related experience and/or training is preferred.SKILLS/ABILITIESDemonstrated strong attention to detail.Demonstrated ability to perform efficiently in a fast-paced environment.Proficiency with basic computer skills and ability to learn new software skills.Strong communication and interpersonal skills.Ability to work independently and as part of the team.Ability to stand and walk for prolonged periods of time.Ability to lift up to 40 pounds of merchandise.Ability to work varied schedules, including evenings and weekends as the business dictates. WORKING CONDITIONSThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently exposed to mechanical parts and external temperatures. The noise level in the work environment is usually moderate. To ensure safe working conditions, personal protection equipment (PPE) required for this position includes hand protection; eye protection when handling material; any other PPE that can reduce the possibility of injury. PHYSICAL ACTIVITIES AND REQUIREMENTS: FINGER DEXTERITY: The ability to make fast, simple, repeated movements of the fingers, hands and wrists.TALKING: Talking to others to convey information effectively and to communicate information and ideas in speaking so others will understand.AVERAGE VISUAL ABILIITES: The ability to see details at close range (within a few feet of the observer). Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.PHYSICAL STRENGTH: While performing the duties of this job, the employee is required to stand and walk; use hands and fingers to handle or feel; reach with hands and arms; and talk and hear. The employee is regularly required to stoop, kneel, or crouch. The employee is occasionally required to sit. The employee must frequently lift and/or move up to 40 pounds. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. INTENT AND FUNCTION OF POSITION DESCRIPTIONPosition descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Supervisors may assign additional functions and requirements as deemed appropriate.Position descriptions are not intended as and do not create employment contracts. Goodwill Industries of Delaware and Delaware County, Inc. maintains its status as an at-will employer.Revised July 2024 Read Less
  • Job DescriptionJob DescriptionPosition Title: Production AssociateLoca... Read More
    Job DescriptionJob DescriptionPosition Title: Production AssociateLocation: Goodwill - Upper DarbyFull TimePay Rate: $15.25 per hourOpen Availability RequiredPOSITION PURPOSEThe Production Associate is responsible for efficiently sorting and processing quality merchandise in a timely manner and making price tags or stickers for items that require a ticket. The incumbent follows all unit price and Solutions guidelines. The Production Associate is also responsible for welcoming and assisting donors.ESSENTIAL FUNCTIONS AND BASIC DUTIESFollow safety policies and procedures ensuring maximum safety, security, and protection of all customers and company assets.Responsible for fulfilling all production functions and assisting with donation functions. Maintain continuous flow of Softline materials to achieve daily production quotas per shift. Work at assigned production station to sort Softline items and distinguish between quality merchandise and salvage. Hang quality items on a rack efficiently and price merchandise according to company guidelines. Maintain continuous flow of Hardline materials to achieve daily production quotas per shift. Work at assigned production station to sort and process Hardline items and distinguish between quality merchandise and salvage. Price merchandise according to company guidelines. Assist with quality pulls as needed and stock merchandise by classification on the sales floor.Safely assist in loading and unloading of trucks and vehicles without damage to merchandise; determine price, sanitize, and tag furniture and large donated items; place all merchandise safely on the sales floor in a timely manner.Perform housekeeping functions that ensure that workstation, production area, and sales floor are kept neat, clean, and organized. Ensure maximum customer satisfaction. Work cooperatively with all consumers, community groups, and co-workers to promote the achievement of the company mission.Perform all other duties as assigned including recovery functions.EDUCATION/EXPERIENCEHigh school diploma or GED equivalent and related experience and/or training is preferred.SKILLS/ABILITIESDemonstrated strong attention to detail.Demonstrated ability to perform efficiently in a fast-paced environment.Proficiency with basic computer skills and ability to learn new software skills.Strong communication and interpersonal skills.Ability to work independently and as part of the team.Ability to stand and walk for prolonged periods of time.Ability to lift up to 40 pounds of merchandise.Ability to work varied schedules, including evenings and weekends as the business dictates. WORKING CONDITIONSThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently exposed to mechanical parts and external temperatures. The noise level in the work environment is usually moderate. To ensure safe working conditions, personal protection equipment (PPE) required for this position includes hand protection; eye protection when handling material; any other PPE that can reduce the possibility of injury. PHYSICAL ACTIVITIES AND REQUIREMENTS: FINGER DEXTERITY: The ability to make fast, simple, repeated movements of the fingers, hands and wrists.TALKING: Talking to others to convey information effectively and to communicate information and ideas in speaking so others will understand.AVERAGE VISUAL ABILIITES: The ability to see details at close range (within a few feet of the observer). Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.PHYSICAL STRENGTH: While performing the duties of this job, the employee is required to stand and walk; use hands and fingers to handle or feel; reach with hands and arms; and talk and hear. The employee is regularly required to stoop, kneel, or crouch. The employee is occasionally required to sit. The employee must frequently lift and/or move up to 40 pounds. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. INTENT AND FUNCTION OF POSITION DESCRIPTIONPosition descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Supervisors may assign additional functions and requirements as deemed appropriate.Position descriptions are not intended as and do not create employment contracts. Goodwill Industries of Delaware and Delaware County, Inc. maintains its status as an at-will employer.Revised July 2024 Read Less
  • Job DescriptionJob DescriptionPosition Title: Retail Team LeadLocation... Read More
    Job DescriptionJob DescriptionPosition Title: Retail Team LeadLocation: Goodwill, Rodney VillageFull TimePay Rate: $16.50 Open Availability RequiredPOSITION SUMMARY:The Team Lead oversees and participates in all day-to day store activities including safety compliance, front end and backroom oversight of the store. The Team Lead assists with functions related to sales, production and customer service and is a key holder responsible for store opening and closing activities as directed by the Store Manager and/or Assistant Manager. This position is a member of the Management Support Team.ESSENTIAL FUNCTIONS AND BASIC DUTIES:Complies with all organization policies and procedures.Follows safety policies and procedures ensuring maximum security and protection of all customers, team members, and company assets.Engages with all consumers, community groups, co-workers to promote the achievement of the company mission. Resolves customer issues and answers questions to ensure a positive customer experience.Maintains strict confidentiality of all sensitive information concerning the organization, consumers and/or employees.Assists with achieving 100% or more of weekly revenue and production goals through team member training and production focus efforts.Handles Point of Sale and Accounting functions and transactions; responsible for store cash funds, issuing and counting down registers, bank deposits, and overages/shortages.Performs necessary record keeping, daily reports, and reporting of money and sales to appropriate department personnel within Goodwill of Delaware & Delaware County.Responsible to assist with the fulfillment of all production functions and individual productivity of Production Associate team members.Assists with training of new retail team members, as assigned, to ensure that the highest level of customer service is offered to all.Advises management staff of all progress, problems, and new development on a regular basis.Assumes role of manager on duty and supervises team members on shift.Conducts quality checks on carts and Z-racks.Responsible for store opening and closing activities.Assists with exterior and interior maintenance by ensuring that the store is clean, neat, orderly in appearance.Performs all other job duties as assigned.EDUCATION/EXPERIENCE: A High School Diploma or G.E.D. and a minimum of 1-2 years of related experience. An equivalent combination of education and/or training may be considered.SKILLS/ABILITIES:Basic computer navigation skills, and ability to learn new technical skillsExcellent communication skills to include listening skillsExcellent customer service skills, and ability to interact effectively with a diverse constituent populationDemonstrated ability to work in a fast-paced environment Demonstrated ability to work independently and in a team environmentAbility to handle challenging situations with a calm and professional demeanorAbility to take the initiative and exercise good judgement at all timesAbility to communicate and delegate tasks as well as supervise the follow-through of assigned tasksAbility to work varied hours/days as business dictates including opening and closing of locationValid driver’s license is preferred WORKING CONDITIONS:The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently exposed to mechanical parts. The noise level in the work environment is usually moderate. PHYSICAL ACTIVITIES AND REQUIREMENTS: FINGER DEXTERITY: The ability to make fast, simple, repeated movements of the fingers, hands and wrists.TALKING: Talking to others to convey information effectively and to communicate information and ideas in speaking so others will understand.AVERAGE VISUAL ABILIITES: The ability to see details at close range (within a few feet of the observer). Specific vision abilities required by this job include close vision, distance vision, color, vision, peripheral vision, depth perception and the ability to adjust focus.PHYSICAL STRENGTH: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand and walk; use hands to handle or feel; reach with hands and arms; and talk and hear. The employee is regularly required to stoop, kneel, crouch, or crawl. The employee is occasionally required to sit. The employee must frequently lift and/or move up to 30 pounds. INTENT AND FUNCTION OF POSITION DESCRIPTION:HPosition descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Supervisors may assign additional functions and requirements as deemed appropriate.Position descriptions are not intended as and do not create employment contracts. Goodwill Industries of Delaware and Delaware County, maintains its status as an at-will employer.
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  • Job DescriptionJob DescriptionPosition Title: Production AssociateLoca... Read More
    Job DescriptionJob DescriptionPosition Title: Production AssociateLocation: Goodwill, Holmes, PAPart TimePay Rate: $15.25Open Availability RequiredPOSITION PURPOSEThe Production Associate is responsible for efficiently sorting and processing quality merchandise in a timely manner and making price tags or stickers for items that require a ticket. The incumbent follows all unit price and Solutions guidelines. The Production Associate is also responsible for welcoming and assisting donors.ESSENTIAL FUNCTIONS AND BASIC DUTIESFollow safety policies and procedures ensuring maximum safety, security, and protection of all customers and company assets.Responsible for fulfilling all production functions and assisting with donation functions. Maintain continuous flow of Softline materials to achieve daily production quotas per shift. Work at assigned production station to sort Softline items and distinguish between quality merchandise and salvage. Hang quality items on a rack efficiently and price merchandise according to company guidelines. Maintain continuous flow of Hardline materials to achieve daily production quotas per shift. Work at assigned production station to sort and process Hardline items and distinguish between quality merchandise and salvage. Price merchandise according to company guidelines. Assist with quality pulls as needed and stock merchandise by classification on the sales floor.Safely assist in loading and unloading of trucks and vehicles without damage to merchandise; determine price, sanitize, and tag furniture and large donated items; place all merchandise safely on the sales floor in a timely manner.Perform housekeeping functions that ensure that workstation, production area, and sales floor are kept neat, clean, and organized. Ensure maximum customer satisfaction. Work cooperatively with all consumers, community groups, and co-workers to promote the achievement of the company mission.Perform all other duties as assigned including recovery functions.EDUCATION/EXPERIENCEHigh school diploma or GED equivalent and related experience and/or training is preferred.SKILLS/ABILITIESDemonstrated strong attention to detail.Demonstrated ability to perform efficiently in a fast-paced environment.Proficiency with basic computer skills and ability to learn new software skills.Strong communication and interpersonal skills.Ability to work independently and as part of the team.Ability to stand and walk for prolonged periods of time.Ability to lift up to 40 pounds of merchandise.Ability to work varied schedules, including evenings and weekends as the business dictates. WORKING CONDITIONSThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently exposed to mechanical parts and external temperatures. The noise level in the work environment is usually moderate. To ensure safe working conditions, personal protection equipment (PPE) required for this position includes hand protection; eye protection when handling material; any other PPE that can reduce the possibility of injury. PHYSICAL ACTIVITIES AND REQUIREMENTS: FINGER DEXTERITY: The ability to make fast, simple, repeated movements of the fingers, hands and wrists.TALKING: Talking to others to convey information effectively and to communicate information and ideas in speaking so others will understand.AVERAGE VISUAL ABILIITES: The ability to see details at close range (within a few feet of the observer). Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.PHYSICAL STRENGTH: While performing the duties of this job, the employee is required to stand and walk; use hands and fingers to handle or feel; reach with hands and arms; and talk and hear. The employee is regularly required to stoop, kneel, or crouch. The employee is occasionally required to sit. The employee must frequently lift and/or move up to 40 pounds. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. INTENT AND FUNCTION OF POSITION DESCRIPTIONPosition descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Supervisors may assign additional functions and requirements as deemed appropriate.Position descriptions are not intended as and do not create employment contracts. Goodwill Industries of Delaware and Delaware County, Inc. maintains its status as an at-will employer.Revised July 2024 Read Less
  • Career Navigator - Wilmington  

    - Wilmington
    Job DescriptionJob DescriptionPosition Title: Career NavigatorLocation... Read More
    Job DescriptionJob DescriptionPosition Title: Career NavigatorLocation: Goodwill, Wilmington DeSchedule: Monday - Friday 8am to 430pmPay Rate: $21.00 per hour POSITION PURPOSEThe Career Navigator is a key member of Goodwill of Delaware & Delaware County’s Workforce Development team. This position operates under Goodwill’s Opportunity Accelerator service framework to support the team’s mission to implement the most effective strategies to help people find sustainable careers and improve their quality of life. The incumbent plays a pivotal role in guiding individuals from diverse backgrounds, including job seekers, career advancers, vulnerable populations, and individuals with disabilities, towards achieving their career goals. Through comprehensive assessments, individualized career plans, and tailored support services, the Career Navigator empowers individuals to navigate the complexities of the job market and secure meaningful employment opportunities. The Career Navigator actively participates in initiatives that showcase the positive impact of Goodwill’s Workforce Development programs and services, including Goodwill Connect and the Job Resource Centers (JRC). This position serves as a member of the Management Support Team.
    ESSENTIAL FUNCTIONS AND BASIC DUTIESConducts outreach to connect individuals and communities with Goodwill programing and support services.Supports community engagement with the Goodwill mobile application and Goodwill Connect systems. Supports program initiatives, including the Opportunity Accelerator service model, community partnerships and outreach, and events at Goodwill Job Resource Centers. Promotes workforce development services to external stakeholders by attending events, hosting orientations, and delivering information to small or large groups.Conducts career interest, aptitude, and exploration assessments and provides career exploration and counseling services.Develops career pathway plans which connects individuals to wrap-around services, including education, healthcare, and financial assistance programs; skills training; and employment opportunities.Enters data into the CaseWorthy case management system with accuracy and integrity.Maintains detailed case files and documentation to track individual progress and outcomes.Aids with job applications, resume development, interviewing skills, and provides related job search support. Cultivates relationships with employers to identify viable job opportunities and educates employers and partners about Goodwill’s mission and workforce development initiatives.Stays up to date on current labor market trends, employment opportunities, and career development resources.Contributes to employment retention by providing ongoing career counseling and follow-up services. Assists with program evaluation, reporting, and accountability.Maintains strict confidentiality of all sensitive information including but not limited to client information.Achieves quality program outcomes based on established standards.Assists the organization in maintaining compliance with appropriate standards and federal, state, and local regulations.Works to advance the organization’s mission and achieve departmental goals for persons served, placed, and trained, in addition to any other objectives set forth as necessary. Performs other duties as assigned.EDUCATION/EXPERIENCEAt least two years of experience in human services, workforce development, human resources, training/instruction, or related field. Bachelor’s degree and certifications are preferred. An equivalent combination of education and experience may be considered. SKILLS/ABILITIESDemonstrated proficiency in Microsoft Office Suite programs or comparable programs.Demonstrated ability to work independently and as part of a team environment.Strong written and verbal communication skills, including presentation skills.Excellent customer service and interpersonal skills, with the ability to collaborate effectively with a diverse constituent population.Demonstrated ability to conduct career assessments and develop personalized career plans.Strong understanding of labor market trends, employment opportunities, and career development resources.Ability to build rapport and establish trust with individuals from diverse backgrounds.Demonstrated organizational and time-management skills with a strong attention to detail.Demonstrated ability to work in a fast-paced environment.Ability to handle sensitive and confidential data.Ability to work evenings or weekends and to travel, as needed. WORKING CONDITIONSThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently exposed to mechanical parts. The noise level in the work environment is usually moderate.INTENT AND FUNCTION OF POSITION DESCRIPTIONPosition descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Supervisors may assign additional functions and requirements as deemed appropriate.Position descriptions are not intended as and do not create employment contracts. Goodwill Industries of Delaware and Delaware County maintains its status as an at-will employer.
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