The Crew Leader is responsible for greeting and assisting customers in a friendly and courteous manner while providing excellent customer service. The Crew Leader will supervise store staff and its operations when the Retail Store Manager is not present. The Crew Leader is expected to be professional while upholding the Goodwill values of Empowerment, Public Trust, Respect, Innovation, Quality, and Safety.
Essential Responsibilities and Duties:
Responsible for helping customers by providing information, answering questions, obtaining merchandise requested, completing payment transactions, preparing merchandise for delivery, and processing customer inquiries, and complaints in a courteous mannerAttract customers by originating display ideas; following display suggestions or schedules; constructing or assembling prefabricated display properties; producing merchandise displays in windows and showcases, and on the sales floor while maintaining production levels as assigned by the supervisor to achieve store goalsMaintain acceptable attendance, personal hygiene, and dress code standards including wearing company-issued name badges. Attend meetings and training sessions as required.Open and/or close store, make change at the bank, perform nightly bank depositsSubmit reports promptly to the manager and Corporate OfficeParticipate in continuous professional development trainingTrain staff on customer service, donation and production procedures, and cash registerParticipate in the hiring and onboarding processServe as a mentor for staff and help to create a positive, inclusive work environmentManage the store sales team to ensure customers are being helped in a timely fashionMaintain quality service by establishing and enforcing organization standardsEmbrace the core values of the agency in the spirit in which the agency operates at work and in the communityAdheres to all agency policies and procedures complying with all department and agency policies, procedures, and regulationsPerform other duties as assignedKnowledge, Skills, and Abilities:
Demonstrate excellent customer service skillsAbility to multi-task, while being attentive to customers and remaining flexible to the needs of the businessAbility to work well with others in a respectful and collaborative work mannerAbility to work as part of a team and take initiative independent of direct supervisionAbility to read, write and communicate effectivelyAbility to perform basic math skillsFlexible work schedule, including days, evenings, weekends, and holidaysMinimum Qualifications:
High School diploma (or equivalent) and one year of retail experience OR four (4) years of retail experienceValid Driver License, clean driving record, and carry minimum liability coverage as required by the State of TexasPass pre-employment criminal background check and Drug/Alcohol screenBilingual preferred but not requiredPhysical Functions:
Able to work in hot/cold, humid, and/or dusty environmentsAble to frequently bend, stoop, push, pull and stand for extended periodsAble to lift and carry up to 25 lbs. or more with 2-person assistanceMust have adequate vision to perform duties Read LessThe Sales Associate is responsible for assisting customers throughout the purchasing process including greeting them, operating cash registers, and bagging merchandise. The Sales Associate is expected to be friendly, courteous, and professional while upholding the core Goodwill values of Empowerment, Public Trust, Respect, Innovation, Quality, and Safety.
Essential Responsibilities and Duties
Provide excellent customer service by greeting customers, helping in selecting merchandise, and offering alternative or additional merchandise. Ensure the store has a neat and orderly appearance which includes stocking merchandise, returning merchandise to the proper place, rearranging merchandise moved by customers, dusting, sweeping, and other custodial duties. Rotate inventory and salvage pulled merchandise. Collaborate with store management and other associates to ensure donations promptly reach the sales floor. Assist with the achievement of sales goals for the store.
Perform sale transactions using a point of sales system (cash register), counting, and providing correct change to customers at the time of sale. Count cash drawer at the beginning and/or close of sales day. Assist with the security of the cash register, store inventory, and observe all surroundings to help prevent theft.
Relieve other sales associates during breaks, lunches, and emergencies
Courteously address customer complaints, referring to the Store Manager or Crew Leader as necessary
Maintain acceptable attendance, personal hygiene, and dress code standards including wearing company-issued name badges. Attend meetings and training sessions as required.
Adhere to and enforce safety and loss prevention procedures to prevent injury to personnel and damage to property, equipment, and inventory
Contribute to the fulfillment of department and agency objectives and goals
Comply with all department and agency policies, procedures, and regulations
Perform other duties as assigned
Knowledge, Skills, and Abilities
Demonstrate excellent customer service skills
Ability to multi-task, while being attentive to customers and remaining flexible to the needs of the business
Ability to work well with others in a respectful and collaborative work manner
Ability to work as part of a team and take initiative independent of direct supervision
Ability to read, write and communicate effectively
Ability to perform basic math skills
Flexible work schedule, including days, evenings, weekends, and holidays
Preferred Qualifications
High school diploma or equivalent
One (1) year of cash register experience
Bilingual
Physical Functions
Ability to stand, walk, climb, kneel, stoop, bend, and crouch for extended periods
Weather conditions variable including extreme heat and cold, may work outside for extended periods and work in a humid and/or dusty environment
Able to lift and carry up to 25 lbs. or more with 2-person assistance
Goodwill Industries of South Texas Inc. is an EO employer M/F/Vets/Disabled and other protected categories.
Read LessDonation Associates are responsible for greeting all donors/customers in a friendly and courteous manner. The Donation Associate is responsible for accepting donations, assisting with unloading donations, and presorting donations. The Donations Associate is expected to be courteous and professional while upholding the Goodwill values of Empowerment, Public Trust, Respect, Innovation, Quality, and Safety.
Essential Responsibilities, and Duties:
Accept donations from the general public and assist in sorting based on established program guidelinesProvide donation receipt upon request from the donorProvide excellent customer serviceMaintains a clean, organized work area that is presentable to the general public and meets agency standardsAttend scheduled meetings as requiredPerform custodial duties as necessaryAdhere to and enforce all safety and loss prevention procedures to prevent injury to others or him/herself and damage to any property, equipment, and/or inventoryEmbrace the core values of the agency in the spirit in which the agency operates at work and in the communityContribute to the fulfillment of department and agency objectives and goalsComply with all department and agency policies, procedures, and regulationsPerform other duties as assignedKnowledge, Skills, and Abilities:
Demonstrate a professional mannerism with a high degree of customer service skillsAbility to communicate effectively with internal employees and external customersAbility to work well with others in a respectful and collaborative work mannerAbility to comprehend and follow instructionsAbility to read, and write with the ability to comprehend and complete agency forms as required for operational purposesBilingual preferred but not requiredPhysical Functions:
Ability to stand, walk, climb, kneel, stoop, bend, and crouch for extended periodsWeather conditions variable including extreme heat and cold, may work outside for extended periodsAbility to work in a humid and/or dusty environmentAble to lift and carry up to 25 lbs. or more with 2-person assistanceGoodwill Industries of South Texas Inc. is an EO employer - M/F/Vets/Disabled and other protected categories.
Read LessDonation Associates are responsible for greeting all donors/customers in a friendly and courteous manner. The Donation Associate is responsible for accepting donations, assisting with unloading donations, and presorting donations. The Donations Associate is expected to be courteous and professional while upholding the Goodwill values of Empowerment, Public Trust, Respect, Innovation, Quality, and Safety.
Essential Responsibilities, And Duties
Accept donations from the general public and assist in sorting based on established program guidelines
Provide donation receipt upon request from the donor
Provide excellent customer service
Maintains a clean, organized work area that is presentable to the general public and meets agency standards
Attend scheduled meetings as required
Perform custodial duties as necessary
Adhere to and enforce all safety and loss prevention procedures to prevent injury to others or him/herself and damage to any property, equipment, and/or inventory
Embrace the core values of the agency in the spirit in which the agency operates at work and in the community
Contribute to the fulfillment of department and agency objectives and goals
Comply with all department and agency policies, procedures, and regulations
Perform other duties as assigned
Knowledge, Skills, And Abilities
Demonstrate a professional mannerism with a high degree of customer service skills
Ability to communicate effectively with internal employees and external customers
Ability to work well with others in a respectful and collaborative work manner
Ability to comprehend and follow instructions
Ability to read, and write with the ability to comprehend and complete agency forms as required for operational purposes
Bilingual preferred but not required
Physical Functions
Ability to stand, walk, climb, kneel, stoop, bend, and crouch for extended periods
Weather conditions variable including extreme heat and cold, may work outside for extended periods
Ability to work in a humid and/or dusty environment
Able to lift and carry up to 25 lbs. or more with 2-person assistance
Goodwill Industries of South Texas Inc. is an EO employer - M/F/Vets/Disabled and other protected categories.
Read LessDonation Associates are responsible for greeting all donors/customers in a friendly and courteous manner. The Donation Associate is responsible for accepting donations, assisting with unloading donations, and presorting donations. The Donations Associate is expected to be courteous and professional while upholding the Goodwill values of Empowerment, Public Trust, Respect, Innovation, Quality, and Safety.
Essential Responsibilities, And Duties:
Accept donations from the general public and assist in sorting based on established program guidelinesProvide donation receipt upon request from the donorProvide excellent customer serviceMaintains a clean, organized work area that is presentable to the general public and meets agency standardsAttend scheduled meetings as requiredPerform custodial duties as necessaryAdhere to and enforce all safety and loss prevention procedures to prevent injury to others or him/herself and damage to any property, equipment, and/or inventoryEmbrace the core values of the agency in the spirit in which the agency operates at work and in the communityContribute to the fulfillment of department and agency objectives and goalsComply with all department and agency policies, procedures, and regulationsPerform other duties as assignedKnowledge, Skills, And Abilities:
Demonstrate a professional mannerism with a high degree of customer service skillsAbility to communicate effectively with internal employees and external customersAbility to work well with others in a respectful and collaborative work mannerAbility to comprehend and follow instructionsAbility to read, and write with the ability to comprehend and complete agency forms as required for operational purposesBilingual preferred but not requiredPhysical Functions:
Ability to stand, walk, climb, kneel, stoop, bend, and crouch for extended periodsWeather conditions variable including extreme heat and cold, may work outside for extended periodsAbility to work in a humid and/or dusty environmentAble to lift and carry up to 25 lbs. or more with 2-person assistanceGoodwill Industries of South Texas Inc. is an EO employer - M/F/Vets/Disabled and other protected categories.
Read LessThe Sales Associate is responsible for assisting customers throughout the purchasing process including greeting them, operating cash registers, and bagging merchandise. The Sales Associate is expected to be friendly, courteous, and professional while upholding the Goodwill values of Empowerment, Public Trust, Respect, Innovation, Quality, and Safety.
Essential Responsibilities and Duties:
Provide excellent customer service by greeting customers, helping in selecting merchandise, and offering alternative or additional merchandise. Ensure the store has a neat and orderly appearance which includes stocking merchandise, returning merchandise to the proper place, rearranging merchandise moved by customers, dusting, sweeping, and other custodial duties. Rotate inventory and salvage pulled merchandise. Collaborate with store management and other associates to ensure donations promptly reach the sales floor. Assist with the achievement of sales goals for the store.
Perform sale transactions using a point of sales system (cash register), counting, and providing correct change to customers at the time of sale. Count cash drawer at the beginning and/or close of sales day. Assist with the security of the cash register, store inventory, and observe all surroundings to help prevent theft.
Relieve other sales associates during breaks, lunches, and emergencies
Courteously address customer complaints, referring to the Store Manager or Crew Leader as necessary
Maintain acceptable attendance, personal hygiene, and dress code standards including wearing company-issued name badges. Attend meetings and training sessions as required.
Adhere to and enforce safety and loss prevention procedures to prevent injury to personnel and damage to property, equipment, and inventory
Contribute to the fulfillment of department and agency objectives and goals
Comply with all department and agency policies, procedures, and regulations
Perform other duties as assigned
Knowledge, Skills, and Abilities:
Demonstrate excellent customer service skills
Ability to multi-task, while being attentive to customers and remaining flexible to the needs of the business
Ability to work well with others in a respectful and collaborative work manner
Ability to work as part of a team and take initiative independent of direct supervision
Ability to read, write and communicate effectively
Ability to perform basic math skills
Flexible work schedule, including days, evenings, weekends, and holidays
Preferred Qualifications:
High school diploma or equivalent
One (1) year of cash register experience
Bilingual
Physical Functions:
Ability to stand, walk, climb, kneel, stoop, bend, and crouch for extended periods
Weather conditions variable including extreme heat and cold, may work outside for extended periods and work in a humid and/or dusty environment
Able to lift and carry up to 25 lbs. or more with 2-person assistance
Goodwill Industries of South Texas Inc. is an EO employer M/F/Vets/Disabled and other protected categories.
Read Less