The Peer Specialist working within a PROS program providing Peer Supports, person-centered and recovery oriented services to the PROS community. The Peer Specialist leads &/or co-lead groups and activities within the PROS community in support of recovery & rehabilitation model related to the treatment of individuals with serious and persistent mental illness in a person-centered, recovery-oriented environment. This will be carried out as indicated by NYS OMH Part 512 Regulations and Medicaid requirements.
The Awesome Things You’ll Do
Manage a caseload of up to 5 participants, including case management, collateral contacts, referrals, vocational assistance, and other needs, to coordinate services. Assist with the daily operation of the PROS program as needed Foster an atmosphere of congeniality that facilitates implementation and sustaining the basic philosophy of the PROS program and provide strength based recovery oriented services. Lead/ Co-Lead groups and activities as assigned, including community exploration trips and special events. Document participant attendance when needed Share personal experiences to engender a sense of hope and recovery within the program. Collaborate and consult with staff, other providers and identified collaterals [family/friends] to ensure coordination of service. Assist participants with entitlements and concrete services; acts as an advocate on participant’s behalf Attends and participates in weekly supervision, weekly staff meetings and periodic in-service trainings. Presents issues/cases for review at Clinical Team Meetings and PROS Administrative Meeting. Attain and maintain competency in Wellness Self-Management and other evidenced based practices as assigned. Other duties as assigned.
Activities are subject to change / be added to meet business needs with management approval.
Our Must Haves
Graduation from a Peer Specialist training program. Credentialing through the Academy of Peer Services mandatory. Spanish speaking a plus. Experience with mental health/substance use preferred. Basic computer skills. Must be able to maintain appropriate boundaries with participants and utilize supervision to address conflicts.
Special Working Conditions
Field work may be necessary, i.e. escorting participants to appointment for benefits, medical, etc. Must be able to utilize public transportation for travel. Must be able to climb stairs.
What We Offer
Generous Time off policy to use when you need itHealth, wellness and financial resources to help you achieve our personal goals Robust health benefits including medical, dental, vision, parental leaves and company sponsored life insuranceRetirement matching programs and contributionsTransit and commuter benefitsCompany DescriptionGoodwill Greater New York and Northern New Jersey (GWNYNJ) believes that the power of work and sustainable fashion is how we unlock the good in our communities. For over 100 years, we have helped people get jobs, stay employed, and progress in careers across New York and Northern New Jersey. We believe that diversity drives innovation and strengthens our workplace. We are committed to fostering our inclusive environment where all employees feel valued, respected, and empowered to contribute fully. We welcome applicants of all backgrounds, identities, experiences, and abilities.Company DescriptionGoodwill Greater New York and Northern New Jersey (GWNYNJ) believes that the power of work and sustainable fashion is how we unlock the good in our communities. For over 100 years, we have helped people get jobs, stay employed, and progress in careers across New York and Northern New Jersey. We believe that diversity drives innovation and strengthens our workplace. We are committed to fostering our inclusive environment where all employees feel valued, respected, and empowered to contribute fully. We welcome applicants of all backgrounds, identities, experiences, and abilities. Read Less
Position Summary
GoodTemps, the nonprofit staffing division of Goodwill Industries of Greater New York and Northern New Jersey, is seeking a strategic, data-driven, and execution-focused Vice President, Staffing Operations to lead the organization's staffing operations, customer fulfillment strategy, and operational performance. Reporting directly to the EVP, Business Services, this executive leader will be responsible for overseeing the performance, scalability, and effectiveness of GoodTemps' staffing operations through leadership of the Director of Recruiting, Intake & Placement and collaboration with Finance, People & Culture, Business Development, and other key stakeholders. The Vice President will serve as the senior leader accountable for staffing performance, customer fulfillment, workforce growth, contract administration, purchase order management, accounts receivable oversight, and cash flow stewardship. This role ensures that recruiting, intake, placement, compliance, customer service, and financial processes are aligned to support customer satisfaction, revenue growth, mission impact, and organizational sustainability. Utilizing data and analytics from gTalent and related systems, the Vice President will drive continuous improvement, establish performance accountability, and support strategic decision-making across the organization. As a key driver of GoodTemps' No Talent Left Behind strategic initiative, this role will support the organization's goal of increasing daily workers from approximately 500 to 600 while expanding employment opportunities for people with disabilities, veterans, and others facing barriers to employment.
Key Responsibilities
Staffing Operations & Customer Fulfillment Leadership
Provide strategic leadership and oversight of staffing operations through direct management of the Director, Recruiting, Intake & Placement. Ensure alignment between customer demand, recruiting strategy, workforce readiness, and placement execution. Establish accountability systems that improve fill rates, placement conversion, workforce retention, and customer satisfaction. Build scalable staffing operations capable of supporting organizational growth objectives. Drive execution of GoodTemps' No Talent Left Behind goal to increase daily workforce participation from approximately 500 to 600 workers. Ensure customer staffing needs are fulfilled with urgency, quality, and consistency.
Strategic Partnership with Business Development
Partner closely with the Director of Business Development to ensure operational readiness supports revenue growth and customer expansion. Align recruiting, intake, placement, compliance, and customer fulfillment functions to support successful contract execution and customer satisfaction. Lead seamless transitions from business development to service delivery through clear implementation processes and accountability measures. Provide operational insights that support customer retention, account expansion, and long-term growth. Ensure staffing operations evolve in alignment with GoodTemps' strategic growth objectives. Customer Relationship Management Maintain strong customer relationships through responsive and high-quality service delivery. Partner with placement and operational teams to proactively address customer needs and service challenges. Oversee customer onboarding, implementation, issue resolution, and escalation processes. Monitor customer satisfaction and implement strategies that strengthen retention and account growth. Serve as a senior operational contact for strategic customer relationships.People & Culture Collaboration
Partner closely with People & Culture, Risk and Payroll teams to ensure workforce policies, employee relations matters, accommodations, onboarding requirements, and compliance processes support both employee success and customer satisfaction. Assess best ownership and support structure to manage customer (employer) relationships. Ensure operational leaders execute workforce management responsibilities consistently and effectively. Strengthen cross-functional coordination across recruiting, placement, compliance, and People & Culture functions.
Financial Stewardship, Contract Administration & Cash Flow Management
Work closely with Finance, NYSID, and agency partners to ensure effective management of accounts receivable, purchase orders, contract administration, invoicing processes, and cash flow. Monitor aging receivables and collaborate with stakeholders to proactively address payment delays and collection risks. Ensure purchase orders, rate sheets, contract documentation, and funding authorizations are executed accurately and maintained in a timely manner. Oversee operational processes supporting revenue realization, billing accuracy, and financial sustainability. Lead regular reviews of receivables performance, contract activity, and cash flow risks, implementing corrective actions when necessary. Collaborate with Business Development, Finance, and operational teams to ensure successful contract implementation and payment collection.Compliance & Risk Management
Ensure compliance with all local, state, federal, NYSID, ACCSES-NJ, and contractual requirements. Oversee compliance monitoring and corrective action planning where necessary. Ensure customer-specific requirements, reporting obligations, and workforce standards are met consistently. Mitigate operational risks that may impact customer service, revenue realization, or organizational reputation.Data Analytics & Performance Management
Utilize gTalent and related systems to drive data-informed decision-making. Establish and/or use key performance indicators and dashboards that measure recruiting effectiveness, placement outcomes, workforce retention, customer fulfillment, and customer satisfaction. Analyze staffing and customer data to identify trends, bottlenecks, and opportunities for improvement. Lead weekly, monthly, and quarterly performance reviews. Leverage analytics to support forecasting, resource planning, workforce growth, and strategic decision-making. Provide the EVP, Business Services with recommendations that improve staffing performance, customer outcomes, and financial results.Team Leadership
Directly manage: Director, Recruiting, Intake & Placement Compliance & Customer Fulfillment Staffing Analytics & Performance Functions Foster a culture of accountability, responsiveness, operational discipline, customer service excellence, and mission alignment. Develop leadership capacity throughout the organization. Mentor leaders and support succession planning and professional development.
Qualifications
Required
Minimum 10 years of leadership experience in staffing, workforce development, operations, social enterprise, or related sectors. Significant experience leading staffing operations, customer fulfillment functions, and operational performance initiatives. Strong understanding of accounts receivable management, contract administration, purchase order management, and operational financial stewardship. Demonstrated experience utilizing ATS, CRM, workforce management, or reporting systems to drive organizational performance. Proven ability to manage cross-functional teams and deliver measurable business results. Demonstrated ability to lead within complex, compliance-driven, and growth-oriented environments.
Preferred
Experience in nonprofit staffing, social enterprise, or public-sector workforce systems. Familiarity with NYSID, ACCSES-NJ, OGS, and government procurement environments. Experience with gTalent, Dayforce, ADP, or similar HRIS technology platforms.Company DescriptionGoodwill Greater New York and Northern New Jersey (GWNYNJ) believes that the power of work and sustainable fashion is how we unlock the good in our communities. For over 100 years, we have helped people get jobs, stay employed, and progress in careers across New York and Northern New Jersey. We believe that diversity drives innovation and strengthens our workplace. We are committed to fostering our inclusive environment where all employees feel valued, respected, and empowered to contribute fully. We welcome applicants of all backgrounds, identities, experiences, and abilities.Company DescriptionGoodwill Greater New York and Northern New Jersey (GWNYNJ) believes that the power of work and sustainable fashion is how we unlock the good in our communities. For over 100 years, we have helped people get jobs, stay employed, and progress in careers across New York and Northern New Jersey. We believe that diversity drives innovation and strengthens our workplace. We are committed to fostering our inclusive environment where all employees feel valued, respected, and empowered to contribute fully. We welcome applicants of all backgrounds, identities, experiences, and abilities. Read Less
Position Overview
GoodTemps, the staffing social enterprise of Goodwill NYNJ, delivers temporary staffing solutions to government agencies, nonprofits, and private employers—while creating employment opportunities for individuals with disabilities, veterans, and others facing barriers to work. GoodTemps is part of Goodwill NYNJ’s Business Services division, which also includes our Janitorial Services and Good Guards, our soon-to-launch security guard social enterprise currently in development.
The Director of Business Development is a quota-carrying individual contributor responsible for driving revenue growth across four key areas:
GoodTemps currently deploys over 500 temporary employees, over 70% who are people with disabilities, daily, with a strategic goal of increasing to 600 active daily placements in FY27. This role is central to driving that growth, while also supporting broader Business Services expansion.
The position works in close partnership with the Business Services/Good Temps leadership team, while reporting directly to the EVP, Business Services / Executive Director, GoodTemps, to drive coordinated growth across Goodwill NYNJ’s full Business Services portfolio.
Key Responsibilities
Revenue Growth & Sales Execution
Generate new staffing and janitorial orders across government, nonprofit, and private-sector clients Execute consistent outreach through calls, email, LinkedIn, and in-person engagement Conduct meetings and presentations to position Goodwill NYNJ as a workforce partner and a key advocate for no talent left behind for people with disabilities and veterans Convert opportunities into clearly defined job orders and revenue-generating agreementsGovernment Revenue Expansion
Expand business within existing agency customers such as HRA, DOE, MTA, DOHMH, and other public-sector organizations Build relationships with agency leadership, HR teams, and hiring managers Navigate procurement pathways including DCAS and NYSID Collaborate with NYSID’s business development team to identify opportunities, strengthen contract utilization, and expand GoodTemps’ and Janitorial footprint across NYC and NYS government agencies. Connect with ACCESSNJ and find other opportunities in NJS and key counties. Identify repeatable staffing needs across clerical, administrative, and field-based rolesPrivate Sector Growth
Build and establish GoodTemps’ private-sector business development strategy across corporate, nonprofit, and mission-aligned employers, creating a new and scalable revenue channel. Develop foundational relationships with organizations seeking flexible staffing, payrolling, janitorial, and future security workforce solutions. Position GoodTemps and Goodwill NYNJ Business Services as a trusted workforce and social impact partner capable of delivering talent, operational value, and mission-driven outcomes.
Revenue Diversification
Develop and secure payrolling contracts with organizations that require workforce management support Establish revenue-sharing partnerships (powered by GoodTemps) with workforce providers, training organizations, and community partners Structure, optimize, and expand agreements that strengthen GoodTemps’ service model and diversify revenue streams, including proactively evaluating existing contracts for strategic updates, restructuring, and scalable enhancements that increase revenue potential while preserving strong long-term client relationships
New Jersey Market Development
Establish GoodTemps’ temporary staffing presence for people with disabilities and veterans in New Jersey, with a focus on Newark and surrounding regions Identify and secure new employer partnerships across public, nonprofit, and private sectors Introduce GoodTemps’ staffing model to NJ-based organizations and navigate applicable procurement or vendor onboarding processes Collaborate with ACCSES NJ’s business development team to identify opportunities, leverage contract access, and accelerate market entry Align staffing opportunities with available talent pipelines, including individuals with disabilities Partner internally to address geographic and transportation-related workforce considerations
Opportunity Development & Order Quality
Translate client needs into clear, actionable job orders Align scope, pay rates, and timelines with operational capabilities Ensure job orders are well-defined and fillable Build and improve systems and be the owner of systems and communication channels.
Internal Coordination
Partner with Talent & Placement teams to ensure successful fulfillment by aligning business development efforts with operational capacity, workforce readiness, customer expectations, remove barriers / help with accommodations, and high-quality service delivery that supports long-term client retention and scalable growth. Provide detailed context on client expectations and timelines Maintain communication throughout the placement lifecycle Partner with Mission and People & Culture to share job opportunities, training programs, promote and sell Goodwill NYNJ together and support the organizations impact.Pipeline Development & Market Engagement
Maintain a robust revenue pipeline through consistent outbound outreach, strategic partnerships, and active management of qualified opportunities across all business lines. Identify emerging workforce needs across NYC and Northern New Jersey Represent GoodTemps and Business Services at workforce and industry eventsSales Performance & Reporting
Maintain accurate CRM records of outreach, meetings, and opportunities Track performance against order generation, placements, and revenue targets Provide critical thinking, analysis and keep leadership plugged into the trends and key metricsQualifications
Significant experience in sales, business development, or staffing services Demonstrated success generating new business and managing client relationships Experience working with government agencies, procurement processes, or workforce programs preferred Ability to develop partnership-based and alternative revenue models Strong communication and stakeholder engagement skills Commitment to Goodwill’s mission to leave no talent behind Experience working with people with disabilities, barriers to work, veterans, or other key Goodwill focus.Company DescriptionGoodwill Greater New York and Northern New Jersey (GWNYNJ) believes that the power of work and sustainable fashion is how we unlock the good in our communities. For over 100 years, we have helped people get jobs, stay employed, and progress in careers across New York and Northern New Jersey. We believe that diversity drives innovation and strengthens our workplace. We are committed to fostering our inclusive environment where all employees feel valued, respected, and empowered to contribute fully. We welcome applicants of all backgrounds, identities, experiences, and abilities.Company DescriptionGoodwill Greater New York and Northern New Jersey (GWNYNJ) believes that the power of work and sustainable fashion is how we unlock the good in our communities. For over 100 years, we have helped people get jobs, stay employed, and progress in careers across New York and Northern New Jersey. We believe that diversity drives innovation and strengthens our workplace. We are committed to fostering our inclusive environment where all employees feel valued, respected, and empowered to contribute fully. We welcome applicants of all backgrounds, identities, experiences, and abilities. Read Less
We are seeking a Thrift Store Sales Specialist to deliver excellent customer service while supporting daily retail operations.
The Specialist delivers excellent customer service, restocks and replenishes merchandise, and supports Goodwill’s mission. They assist customers, process transactions, maintain store cleanliness, and ensure a positive shopping experience. This role also includes enforcing store policies and supporting daily operations.
The Awesome Things You’ll Do
Greet and assist customers promptly.Support donors as needed and direct them to the designated donation drop-off area.Regularly restock merchandise onto the sales floor, ensuring compliance with Goodwill’s visual standards.Promote Goodwill’s Rewards and Round-Up programs.Process sales transactions quickly and accurately.Resolve customer concerns and escalate issues as needed.Maintain a clean and organized sales floor, fitting rooms, and checkout area.Follow store policies, including safety guidelines and occupancy limits when required.Operate the register and thank customers for their purchases.Monitor store entry and enforce safety measures if assigned.Perform other duties as assigned to support the store team and broader organizational goals.
Schedule
Flexibility in your availability is essential to meet the needs of the business which operates Monday to Sunday, 7:00am to 8:00pm.
Health & Safety Guidelines
This role involves handling pre-owned merchandise, which may contain allergens, dust, or other substances. Goodwill provides training, protective equipment, and follows safety protocols to ensure a clean and secure work environment. Employees must follow all safety guidelines and report concerns to management.
Benefits
Goodwill NYNJ offers a variety of benefits to Full-Time employees and Part-Time employees working over 30 hours per week:
Generous Time off policy to use when you need it after probation periodHealth, wellness and financial resources to help you achieve our personal goalsRobust health benefits including medical, dental, vision, parental leaves and company sponsored life insuranceRetirement matching programs and contributionsTransit and commuter benefitsIncentives: Incentive payments for achieving performance targets.Tuition Reimbursement AssistanceMedical, Dental, Vision & Voluntary Insurance OfferingsCompany DescriptionGoodwill Greater New York and Northern New Jersey (GWNYNJ) believes that the power of work and sustainable fashion is how we unlock the good in our communities. For over 100 years, we have helped people get jobs, stay employed, and progress in careers across New York and Northern New Jersey. We believe that diversity drives innovation and strengthens our workplace. We are committed to fostering our inclusive environment where all employees feel valued, respected, and empowered to contribute fully. We welcome applicants of all backgrounds, identities, experiences, and abilities.Company DescriptionGoodwill Greater New York and Northern New Jersey (GWNYNJ) believes that the power of work and sustainable fashion is how we unlock the good in our communities. For over 100 years, we have helped people get jobs, stay employed, and progress in careers across New York and Northern New Jersey. We believe that diversity drives innovation and strengthens our workplace. We are committed to fostering our inclusive environment where all employees feel valued, respected, and empowered to contribute fully. We welcome applicants of all backgrounds, identities, experiences, and abilities. Read LessThrift Store Associate
Goodwill Industries of Greater New York and Northern New Jersey, Inc.
Bound Brook, NJ | Full-Time (Hourly)
Position Overview
Join a mission-driven organization where your work creates meaningful opportunities for individuals and communities. The Thrift Store Associate is a fast-paced, production-focused role responsible for receiving, processing, and preparing donated goods for sale.
This position plays a critical role in maximizing the value of donations through efficient sorting, pricing, and merchandising. Success in this role requires strong attention to detail, the ability to work in a high-volume environment, and a commitment to safety and quality standards.
Key Responsibilities
Donation Processing & Production
Sort, grade, and inspect donations (textiles, housewares, electronics, shoes, and accessories) according to quality and condition standardsTag and price merchandise accurately while meeting established production and hourly performance goalsPrepare items on rolling racks and carts for efficient movement to the sales floorEnsure racks and fixtures are full, organized, and aligned with store merchandising standardsMerchandise Flow & Organization
Identify and separate items for e-commerce, specialty, and clearance channelsAccurately label and route merchandise to the appropriate departmentsMaintain an organized stockroom and processing area to support efficient operationsCustomer & Donor Engagement
Deliver friendly, respectful, and efficient service to customers and donorsAssist with donation intake, including unloading donated goods, issuing receipts, and maintaining a clean donation areaRepresent Goodwill’s mission and values through positive and professional interactionsSafety & Operational Standards
Follow all safety procedures and operational guidelines to maintain a clean, safe, and organized workspaceProperly handle pre-owned items using appropriate protective equipment provided by GoodwillReport any safety concerns, hazards, or incidents to management promptlyTeam Contribution
Collaborate with team members to achieve daily production and store goalsSupport additional store functions and perform other duties as assignedQualifications & Requirements
Required
Ability to perform physical tasks throughout the shift, including standing, bending, lifting, pushing, and pulling up to 50 lbsAbility to work effectively in a fast-paced, high-volume production environmentStrong reliability, work ethic, and attention to detailBasic communication skills and ability to work collaborativelyPreferred
High school diploma or equivalentPrior experience in retail, customer service, warehouse operations, or donation processing environmentsSchedule
Full-time position requiring weekday and weekend availabilityFlexible scheduling needed to support operations Monday through Sunday, 7:00 AM – 9:00 PMWork Environment & Safety
This role involves handling pre-owned merchandise, which may include exposure to dust, allergens, or other materials. Goodwill provides training, safety protocols, and protective equipment to maintain a safe and healthy work environment. Employees are expected to follow all safety guidelines at all times.
Compensation & Benefits
Generous paid time offComprehensive benefits package including medical, dental, and vision coverageParental leave and company-sponsored life insuranceRetirement plan with employer contributionsTransit and commuter benefitsAccess to wellness and financial support resourcesWhy This Role Matters
Every item processed helps fund job training, education, and placement programs that strengthen the community. Your work directly supports Goodwill’s mission by ensuring donated goods are efficiently prepared for sale and reach customers in the best possible condition.
Equal Opportunity Statement
Goodwill Industries of Greater New York and Northern New Jersey, Inc. is an equal opportunity employer committed to building a diverse and inclusive workforce.
Thrift Store Associate
Goodwill Industries of Greater New York and Northern New Jersey, Inc.
Position Overview
Join a mission-driven team where your work creates meaningful opportunities for individuals and communities. The Thrift Store Associate is a fast-paced, production-focused role responsible for processing donated goods and preparing merchandise for sale. This position plays a key role in maximizing the value of donations through efficient sorting, pricing, and merchandising practices.
This role requires physical stamina, attention to detail, and the ability to work in a high-volume environment while maintaining quality and safety standards.
Key Responsibilities
Donation Processing & Production
Sort, grade, and inspect donated items (including clothing, housewares, electronics, shoes, and accessories) based on quality and condition standardsTag and price merchandise accurately, meeting established production and hourly output goalsPrepare and organize merchandise on rolling racks and carts for placement on the sales floorEnsure fixtures and racks are full, organized, and aligned with company presentation standardsMerchandise Management
Identify and separate items designated for e-commerce, specialty sales, or clearance channelsAccurately label and route merchandise to the appropriate departmentsMaintain organized stockroom and processing areas to support efficient workflowCustomer & Donor Service
Provide friendly, respectful, and efficient service to customers and donorsAssist with donation intake, including unloading items, issuing receipts, and maintaining an orderly donation areaRepresent Goodwill’s mission and values through positive interactionsSafety & Operational Excellence
Follow all safety procedures and operational guidelines to maintain a clean, organized, and secure work environmentProperly handle pre-owned merchandise, adhering to safety protocols and using provided protective equipmentReport hazards, concerns, or incidents promptly to managementTeam Support
Collaborate with team members to meet daily production and store goalsSupport additional store operations and perform other duties as assignedQualifications & Requirements
Required
Ability to stand for extended periods and perform physical tasks including lifting, pushing, and pulling up to 50 lbsStrong work ethic and ability to operate in a fast-paced, high-volume production environmentBasic communication skills and ability to work effectively within a teamCommitment to following safety guidelines and operational proceduresPreferred
High school diploma or equivalentPrior experience in retail, customer service, donation processing, or warehouse environmentsSchedule
Full-time position with availability required on weekdays and weekendsFlexible scheduling needed to support business operations, which run Monday through Sunday from 7:00 AM to 9:00 PMWork Environment & Safety
This role involves working with pre-owned merchandise that may contain dust, allergens, or other substances. Goodwill provides training, safety protocols, and protective equipment to ensure a safe and healthy work environment. Employees are expected to follow all safety guidelines at all times.
Compensation & Benefits
Generous paid time offComprehensive health benefits (medical, dental, vision)Parental leave and company-sponsored life insuranceRetirement plans with employer contributionsTransit and commuter benefitsAccess to wellness and financial support resourcesWhy This Role Matters
Every item processed contributes to funding Goodwill’s programs, which provide job training, education, and career opportunities for individuals in the community. Your work directly supports this mission by ensuring donated goods are prepared and sold efficiently and effectively.
Assistant Store Manager (Thrift Retail Store)
Goodwill Greater New York & Northern New Jersey (GWNYNJ)
Pequannock, New Jersey | Full-Time
About Us
At Goodwill Greater New York and Northern New Jersey (GWNYNJ), we believe in the power of work and sustainable fashion to transform communities. For over 100 years, we’ve helped individuals build careers and achieve independence.
We are committed to fostering an inclusive, diverse workplace where every employee feels valued, respected, and empowered.
Position Summary
We are seeking a motivated and hands-on Assistant Store Manager to support daily store operations, drive performance, and lead team members to deliver an exceptional customer and donor experience. This role plays a critical part in achieving sales goals, maintaining operational excellence, and supporting staff development.
Key Responsibilities
Store Operations & Performance
Support daily store operations to meet sales and performance goalsEnsure store is well-stocked, merchandised, and visually appealingMonitor and control store expensesMaintain accurate records (sales, inventory, donor logs, and reports)Team Leadership & Development
Supervise, train, and support store employeesAssist with hiring, onboarding, and schedulingConduct training on store procedures, customer service, and loss preventionSupport employee performance evaluations and developmentAddress employee concerns and resolve conflicts professionallyCustomer & Donor Experience
Promote a positive and welcoming environment for customers and donorsTrain team members on customer engagement best practicesHelp grow and maintain a strong local donor baseCash Handling & Compliance
Oversee cash handling procedures, deposits, and reportingEnsure adherence to company policies, safety standards, and loss prevention practicesSupport payroll reconciliation when neededStore Environment & Safety
Maintain store cleanliness (sales floor, backroom, restrooms, donation area)Ensure a safe environment for employees and customersOrganize backroom operations for efficiency and productivityQualifications
High school diploma or GED (some college preferred)Minimum of 2 years of retail experienceMinimum of 2 years of supervisory/leadership experienceExperience training and managing teams in a retail settingStrong organizational and problem-solving skillsBasic math and computer proficiency (Microsoft Office)Ability to work flexible hours, including evenings, weekends, and holidaysWork Environment
Primarily indoor retail settingMay involve handling donated goods that could be dusty or soiledPersonal Protective Equipment (PPE) may be requiredBenefits
Generous paid time offComprehensive health benefits (medical, dental, vision)Retirement savings with company contributionsParental leave and life insuranceTransit and commuter benefitsWhy Join Us?
At GWNYNJ, you’ll be part of a mission-driven organization committed to community impact, sustainability, and career growth. We encourage candidates from all backgrounds to apply—even if you don’t meet every qualification.
Company DescriptionGoodwill Greater New York and Northern New Jersey (GWNYNJ) believes that the power of work and sustainable fashion is how we unlock the good in our communities. For over 100 years, we have helped people get jobs, stay employed, and progress in careers across New York and Northern New Jersey. We believe that diversity drives innovation and strengthens our workplace. We are committed to fostering our inclusive environment where all employees feel valued, respected, and empowered to contribute fully. We welcome applicants of all backgrounds, identities, experiences, and abilities.Company DescriptionGoodwill Greater New York and Northern New Jersey (GWNYNJ) believes that the power of work and sustainable fashion is how we unlock the good in our communities. For over 100 years, we have helped people get jobs, stay employed, and progress in careers across New York and Northern New Jersey. We believe that diversity drives innovation and strengthens our workplace. We are committed to fostering our inclusive environment where all employees feel valued, respected, and empowered to contribute fully. We welcome applicants of all backgrounds, identities, experiences, and abilities. Read LessAssistant Store Manager (Thrift Retail Store)
Goodwill Greater New York & Northern New Jersey (GWNYNJ)
Pequannock, New Jersey | Full-Time
About Us
At Goodwill Greater New York and Northern New Jersey (GWNYNJ), we believe in the power of work and sustainable fashion to transform communities. For over 100 years, we’ve helped individuals build careers and achieve independence.
We are committed to fostering an inclusive, diverse workplace where every employee feels valued, respected, and empowered.
Position Summary
We are seeking a motivated and hands-on Assistant Store Manager to support daily store operations, drive performance, and lead team members to deliver an exceptional customer and donor experience. This role plays a critical part in achieving sales goals, maintaining operational excellence, and supporting staff development.
Key Responsibilities
Store Operations & Performance
Support daily store operations to meet sales and performance goalsEnsure store is well-stocked, merchandised, and visually appealingMonitor and control store expensesMaintain accurate records (sales, inventory, donor logs, and reports)Team Leadership & Development
Supervise, train, and support store employeesAssist with hiring, onboarding, and schedulingConduct training on store procedures, customer service, and loss preventionSupport employee performance evaluations and developmentAddress employee concerns and resolve conflicts professionallyCustomer & Donor Experience
Promote a positive and welcoming environment for customers and donorsTrain team members on customer engagement best practicesHelp grow and maintain a strong local donor baseCash Handling & Compliance
Oversee cash handling procedures, deposits, and reportingEnsure adherence to company policies, safety standards, and loss prevention practicesSupport payroll reconciliation when neededStore Environment & Safety
Maintain store cleanliness (sales floor, backroom, restrooms, donation area)Ensure a safe environment for employees and customersOrganize backroom operations for efficiency and productivityQualifications
High school diploma or GED (some college preferred)Minimum of 2 years of retail experienceMinimum of 2 years of supervisory/leadership experienceExperience training and managing teams in a retail settingStrong organizational and problem-solving skillsBasic math and computer proficiency (Microsoft Office)Ability to work flexible hours, including evenings, weekends, and holidaysWork Environment
Primarily indoor retail settingMay involve handling donated goods that could be dusty or soiledPersonal Protective Equipment (PPE) may be requiredBenefits
Generous paid time offComprehensive health benefits (medical, dental, vision)Retirement savings with company contributionsParental leave and life insuranceTransit and commuter benefitsWhy Join Us?
At GWNYNJ, you’ll be part of a mission-driven organization committed to community impact, sustainability, and career growth. We encourage candidates from all backgrounds to apply—even if you don’t meet every qualification.
Company DescriptionGoodwill Greater New York and Northern New Jersey (GWNYNJ) believes that the power of work and sustainable fashion is how we unlock the good in our communities. For over 100 years, we have helped people get jobs, stay employed, and progress in careers across New York and Northern New Jersey. We believe that diversity drives innovation and strengthens our workplace. We are committed to fostering our inclusive environment where all employees feel valued, respected, and empowered to contribute fully. We welcome applicants of all backgrounds, identities, experiences, and abilities.Company DescriptionGoodwill Greater New York and Northern New Jersey (GWNYNJ) believes that the power of work and sustainable fashion is how we unlock the good in our communities. For over 100 years, we have helped people get jobs, stay employed, and progress in careers across New York and Northern New Jersey. We believe that diversity drives innovation and strengthens our workplace. We are committed to fostering our inclusive environment where all employees feel valued, respected, and empowered to contribute fully. We welcome applicants of all backgrounds, identities, experiences, and abilities. Read Less