This position is responsible for the overall production and selling of goods in our retail stores. Essential duties and responsibilities include the following:
Educate customers and the community about the mission and vision of the organization.Demonstrate our core values through actions and words.Meet donors with exceptional customer service, unload donations and safely place them in designated areas.Sort, price, hang and tag or otherwise process donations as directed.Place merchandise in appropriate categories on the sales floor.Assist customers at the register in making their final purchase by accepting cash, credit or debit and offering accurate change back when needed. Request customers to Round Up.Keep the sales floor, processing area, bathrooms and breakroom clean and safe.Maintain quality, quantity, rotation and cleanliness.Work a rotating schedule without conflict, including evenings and weekends. Clock in and out at appropriate times and allow a 1-hour prior notice of absence.Follow safety policy and procedures at all times. Report to manager immediately any safety concerns.The employee must frequently lift and/or move up to 50 pounds.Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.High School diploma or GED.NOTE: Please ensure you have proof of your high school diploma or GED certification when you start working at GIET. If you don't have this documentation, please inform the HR office to confirm your enrollment in GED courses within two weeks. After letting HR know, you have one year from your start date to complete the courses and submit a copy of your certificate to this office. All Goodwill employees are allowed to attend these courses during work hours.Ability to effectively present information and respond to questions from groups of managers, consumers, customers, and the general public.Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.Basic computer skills and knowledge of operating a POS system.Bilingual skills a plus.The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to stand; use hands to handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to walk. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Read LessPerforms various retail duties as assigned by management. Essential duties and responsibilities include the following:
Greets and assists all customers (internal & external) with exceptional customer service on a continuous basis.
Insures that all employees are trained for the jobs they will be performing, trained for the equipment they will be using, and understand the potential safety hazards for their work.
Must inspect personal protective equipment (PPE) and correct or report any issues or concerns to supervisor.
Constantly monitor work areas, conducts periodic safety inspections and store evaluations of all area; take immediate corrective action when work areas and/or practices are deemed to be unsafe or deficiencies are found.
Report any accidents/incidents in a prompt and thorough manner to the immediate supervisor.
Able to provide first aid to any accident victim.
Assist in achieving or exceeding budged monthly/annually sales goal.
Communicate directly and consistently with Store Manager.
Knowledge of company policies and procedures and ensures compliance from all store staff.
Ensure daily workstation/area has all necessary supplies to be fully operational.
Assist in completing required paperwork accurately and neatly and submits within established time frame.
Responds to all alert codes for assistance.
Maintain a clean and safe work/shopping environment.
Reports immediately all known or suspected security and/or theft problems (internal and external).
Open/close the store as needed. Responds to all emergency calls to secure building as needed.
Travel may be required; reliable transportation and proof of current liability insurance is required.
Other duties may be assigned.
This position has supervisory responsibilities only when the manager and assistant manager are not present. This position is not authorized to perform any discipline unless given authority by a member of senior management in cases of extreme behavior. This position does not have the authority to hire or release any individuals.
Carry out any supervisory responsibilities in accordance with the organization's policies and applicable law. Responsibilities include training employees; plan, assign, and direct work; address complaints and resolve problems.
To perform the job successfully, an individual should demonstrate the following:
Problem solving - Identifies and resolves problems in a timely manner; utilizes only fact-based decision making skills.
Customer service - (Internal & External) Manages difficult or emotional customer situations. Responds promptly to customer needs. Solicits customer feedback to improve service. Responds to any requests for service and assistance.
Interpersonal skills - Focus on solving conflict (not blaming). Maintains confidentiality. Listens to others without interrupting. Keep emotions under control. Remains open to others' ideas and new things.
Communication skills (Written & Oral) Communicate clearly and persuasively in positive or negative situations; listen objectively and seeks clarification when necessary; respond well to questions; able to read and interpret written information.
Teamwork - Balance team and individual responsibilities; contribute to building a positive team spirit; put success of team above own interests; able to build morale and group commitments to goals and objectives; inspire the trust of others; share expertise/knowledge with others; works with integrity and ethics.
Quality management - Seeks ways to consistently improve and promote quality. Demonstrate accuracy and thoroughness; strives to continuously build knowledge and skills.
Cost consciousness - works within approved budget. Develop and implement cost saving measures. Contribute to profits and revenue.
Diversity - Demonstrates knowledge of EEOC policy. Show respect and sensitivity for cultural differences. Promote a harassment-free environment.
Organizational support Follows, supports and upholds all policies and procedures. Completes administrative tasks accurately and efficiently. Support organization's goals and values.
Judgment - Display willingness to make decisions. Exhibits sound and accurate judgment. Support and explain reasoning for decisions. Include appropriate people in decision making process. Make timely decisions.
Professionalism - Approach others in a tactful manner. React well under pressure. Treat others with respect and consideration regardless of their status or position. Accept responsibility for own actions. Follow through on commitment. Uphold organizational values.
Quality - Demonstrate accuracy and thoroughness. Look for ways to improve and promote quality. Apply feedback to improve performance. Monitor own work to ensure quality.
Quantity - Meet productivity standards. Complete work in timely manner. Strive to increase productivity. Work efficiently.
Safety and Security - Observe safety and security procedures. Reports potentially unsafe conditions. Use equipment and materials properly.
Adaptability - Strives to continuously build knowledge and skills.
Dependability - Follow instructions, responds to management direction. Takes responsibility for own actions. Complete tasks on time or notifies appropriate person with an alternate plan.
Initiative - Volunteers readily. Ask for and offer help when needed; strives to continuously build knowledge and skills; display original thinking and creativity. Generate suggestions for improving work.
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience: High school diploma, general education degree (GED), a minimum three months related experience and/or training, or equivalent combination of education and experience.
Language Skills: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients and other employees of the organization.
Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure using whole numbers, common fractions and decimals. Ability to compute percent.
Reasoning Ability: Ability to apply common sense/rational/fact-based objectives to carry out instructions furnished in written, oral, and/or diagram form.
Other Skills and Abilities: Bilingual skills are a plus. Computer skills: to perform this job successfully an individual should have knowledge of Office software, excel, email, printer and a POS Cash Register System.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job the employee is regularly required to: use hands to manipulate feel, reach and carry; reach with hands and arms; ability to talk or hear; frequently required to stand and walk; occasionally required to sit; climb or balance and stoop, kneel, crouch, or crawl; must frequently lift and/or move up to 50 pounds; specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate.
Read LessThis position is responsible for the overall production and selling of goods in our retail stores. Essential duties and responsibilities include the following:
Educate customers and the community about the mission and vision of the organization.Demonstrate our core values through actions and words.Meet donors with exceptional customer service, unload donations and safely place them in designated areas.Sort, price, hang and tag or otherwise process donations as directed.Place merchandise in appropriate categories on the sales floor.Assist customers at the register in making their final purchase by accepting cash, credit or debit and offering accurate change back when needed. Request customers to Round Up.Keep the sales floor, processing area, bathrooms and breakroom clean and safe.Maintain quality, quantity, rotation and cleanliness.Work a rotating schedule without conflict, including evenings and weekends. Clock in and out at appropriate times and allow a 1-hour prior notice of absence.Follow safety policy and procedures at all times. Report to manager immediately any safety concerns.The employee must frequently lift and/or move up to 50 pounds.Qualifications:
High School diploma or GED.Ability to effectively present information and respond to questions from groups of managers, consumers, customers, and the general public.Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.Basic computer skills and knowledge of operating a POS system.Bilingual skills a plus.While performing the duties of this job, the employee is regularly required to stand; use hands to handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to walk. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.While performing the duties of this Job, the employee is occasionally exposed to moving mechanical parts and outside weather conditions. The noise level in the work environment is usually moderate. Read LessThis position is responsible for the overall production and selling of goods in our retail stores. Essential duties and responsibilities include the following:
Educate customers and the community about the mission and vision of the organization.Demonstrate our core values through actions and words.Meet donors with exceptional customer service, unload donations and safely place them in designated areas.Sort, price, hang and tag or otherwise process donations as directed.Place merchandise in appropriate categories on the sales floor.Assist customers at the register in making their final purchase by accepting cash, credit or debit and offering accurate change back when needed. Request customers to Round Up.Keep the sales floor, processing area, bathrooms and breakroom clean and safe.Maintain quality, quantity, rotation and cleanliness.Work a rotating schedule without conflict, including evenings and weekends. Clock in and out at appropriate times and allow a 1-hour prior notice of absence.Follow safety policy and procedures at all times. Report to manager immediately any safety concerns.The employee must frequently lift and/or move up to 50 pounds.Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience:
High School diploma or GED.
NOTE: Please ensure you have proof of your high school diploma or GED certification when you start working at GIET. If you don't have this documentation, please inform the HR office to confirm your enrollment in GED courses within two weeks. After letting HR know, you have one year from your start date to complete the courses and submit a copy of your certificate to this office. All Goodwill employees are allowed to attend these courses during work hours.
Language Skills:
Ability to effectively present information and respond to questions from groups of managers, consumers, customers, and the general public.
Mathematical Skills:
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Reasoning Ability:
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Computer Skills:
Basic computer skills and knowledge of operating a POS system.
Other Skills and Abilities:
Bilingual skills a plus.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand; use hands to handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to walk. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Requirements:
Valid, unexpired identificationHigh school diploma or GED Read LessThis position is responsible for all Pick Pack clerical and operational duties as outlined below:
Essential duties and responsibilities include the following. Other duties may be assigned:
Receive and print pick/pack orders on a daily basis. Distribute orders to appropriate areas.Perform pick/pack duties with each product line independentlyEnter sales orders for pick/pack operations as necessaryProcess returns and restocking returns into inventory.Create, maintain, and enter information into databases.Use computers for various applications, such as database management or word processing.Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents associated with pick pack operations.Operate electronic mail systems and coordinate the flow of information, internally or with other organizations.Complete forms in accordance with company procedures.Conduct searches to find needed information, using such sources as the Internet.Learn to operate new office technologies as they are developed and implemented.Train and assist staff with computer usage.Provide services to customers, such as order placement or account information.Coordinate shipping of products to various customers via freight or UPS or FedEx.Confer with management to resolve problems, complaints, or grievances.Recommend or implement measures to motivate employees and to improve production methods, equipment performance, product quality, or efficiency.Successfully navigate ERP software. Prepare Work Orders, Purchase Orders, Sales Orders and Invoices for successful warehouse, production and inventory operations.Maintain housekeeping and organization of work areas on a daily basis.Educate customers and the community about the mission and vision of the organization.Demonstrate our core values through actions and words.Any other duties as assigned.Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience:
High School Diploma and 2 years' experience in manufacturing and/or pick/pack operations.
Physical Demands:
The physical demands described here are representative of those required to perform the essential functions of this position.
Regularly required to sit, stand, walk, reach, and use hands.
Frequently required to bend, stoop, kneel, crouch, or climb.
Must regularly lift and/or move up to 25 pounds, and occasionally more with assistance.
Specific vision abilities include close vision, distance vision, depth perception, and peripheral vision.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Work Environment:
Regular exposure to warehouse conditions and moving mechanical parts.
Occasional exposure to outside weather conditions.
Moderate noise level typical of warehouse and transportation environments.
Compliance & Safety:
This position is designated as safety-sensitive.
Subject to applicable DOT regulations if operating vehicles meeting regulatory thresholds.
Subject to agency drug and alcohol policies where applicable.
Must comply with all Goodwill safety policies and defensive driving standards.
Use of handheld mobile devices while driving is prohibited except as allowed by law and agency policy.
Language Skills:
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Mathematical Skills:
Knowledge of basic arithmetic.
Reasoning Ability:
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Technology and Computer Skills:
Cloud-based data access and sharing software
Time accounting software
Word processing software
Electronic mail software
Reading Comprehension Understanding written sentences and paragraphs in work-related documents.
Active Listening Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Judgment and Decision Making Considering the relative costs and benefits of potential actions to choose the most appropriate one.
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