Goodwill believes strongly in supporting our team members and offers excellent benefits, professional development, and opportunities for internal career growth. We are continuously looking for opportunities to expand our benefits program to accommodate the needs of our team members. While this list is not all-inclusive, some of the many benefits we offer to all employees are:
Paid Time Off (PTO) Money Purchase Pension Plan403(b) Retirement Savings PlanEmployee Assistance ProgramFree TelehealthEmployee Referral ProgramQuarterly Incentive Programs (for all retail positions)Corporate Discount ProgramsIn addition, we offer the following benefits for our full-time team members working 30 or more hours per week:
Medical InsurancePrescription CoverageDental and Vision CoverageFlex Spending Accounts (Medical and Dependent Care)Short & Long-Term Disability Life InsuranceTuition ReimbursementUse your skills to transform your local community. Goodwill Industries of Northwest North Carolina offers numerous career opportunities with competitive pay, excellent benefits, and the reward of knowing your hard work is helping others.
WHY WORK FOR GOODWILL?
Goodwill Industries of Northwest North Carolina, Inc. (Goodwill) is a 501(c)(3) nonprofit organization headquartered in Winston-Salem, NC. We employ more than 1,100 team members who are dedicated to our mission of providing employment and training services that help people find jobs and reach financial stability. With 52 retail stores, 20 career centers, and dozens of attended donation centers across a 31-county territory, Goodwill is a complex enterprise offering a wide range of career opportunities.
At Goodwill, the work we do makes a difference in the lives of the individuals we serve and, in turn, in the community in which we live. Our business operations provide stability to our organization that is not always enjoyed by nonprofit organizations solely funded by outside sources. Our employees enjoy excellent benefits and a unique work environment that is professional, fast paced, and fulfilling.
Our organization’s values shape our culture and guide our interactions with program participants, customers, and each other. Our shared commitment to Living the Mission; Promoting Teamwork; Driving Improvement; Taking Responsibility for Actions and Behaviors; and Respecting and Appreciating Others is what makes us successful and inspires all that we do.
Want to learn more about Goodwill? Click on the links at the top of this page or go to: www.goodwillnwnc.org.
Job Summary
The Store Manager is responsible for leading all store operations and personnel management in their assigned retail location. This person is critical in maintaining a safe work environment and a culture of customer service, ensuring exceptional guest experiences, and meeting all budget and sales targets. Our Store Managers work to lead and coach team members and encourage growth and development within the organization.
Essential Responsibilities
Act as the General Manager of a site overseeing all aspects of store operations and personnel management. Fosters cohesion among team members and cultivates a positive organizational culture. Responsible for handling escalated customer service matters. Responsible and committed to ensuring strict adherence to safety protocols throughout all operational activities. Assumes fiscal responsibility for managing operational costs, including labor and supplies, within the assigned store. Executes budget management duties, expected to meet sales targets and production benchmarks.Supervises payroll operations and monitors profit and loss margins to ensure financial objectives are met within the designated store. Manages the end-to-end process encompassing selection, hiring, training, onboarding, progressive discipline, and coaching of retail store associates. Upholds accountability for fostering the growth and professional development of Assistant Store Managers, guiding their progression to higher-level positions within the organization. With the Regional Director, establishes and implements a structured development framework for leads and hourly associates.Ensures timely resolution of all inquiries and assistance requests from leaders and support staff, consistently responding within a 24 to 48-hour timeframe. Commences store operations by opening the premises, conducting cash counts, and preparing the establishment for customer engagement during regular business hours. Ensures sufficient staffing levels for the day's operations, promptly arranging for replacements if necessary to maintain optimal coverage and ensure seamless store functioning. Concludes store operations by overseeing the closing procedures, including conducting cash counts and securely depositing funds into the designated safe. Generates end-of-day sales reports to facilitate financial reconciliation. Ensures the building is securely locked at night and activates the alarm system to safeguard the premises.Works with Regional Director to develop comprehensive operational loss prevention initiatives to mitigate shrinkage risks. Communicates any identified losses to Regional Directors and all pertinent retail leadership for timely awareness and strategic action.Other duties, as assigned.Educational Requirements
High School diploma plus post-secondary credits, required. Associate degree, preferred. 3-5 years’ operational management experience in a General Manager capacity (i.e., retail, manufacturing, hospitality) is required, with at least 3 years of supervisory experience.
Qualifications
3-5 years’ operational experience in a General Manager or Supervisory capacity (i.e., retail, manufacturing, hospitality) is required.At least 3 to 4 years of team member supervision experience. Leadership skills and business acumenAdvanced communication skills – written and verbal.Strong project management skills.Ability multitask and make decisions in fast-paced environment.Coaching, Development and Leadership Skills.Conflict management skills.Ability to be cross trained for all retail positions.Customer Service focus.Strong understand of Microsoft Office Suite.Valid Driver’s License, required.Personal vehicle, required.EOE, E-Verify Employer
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Read LessJob Summary
The Founding Executive Director of Crosby Scholars provides visionary leadership for the launch and long-term sustainability of a Crosby Scholars program in a new expansion community. This leader will guide the program from early development through full implementation, building the relationships, infrastructure, and financial support necessary to establish a successful college access program for students in grades 6–12.
Working in collaboration with Goodwill Industries of Northwest North Carolina, the Crosby Scholars leadership team, school districts, and community partners, the Founding Executive Director will lead efforts to secure funding, build community partnerships, recruit students, hire staff, and establish a local board of directors. The Executive Director will ensure fidelity to the Crosby Scholars model while adapting the program to meet the unique needs of the community.
Essential Job Responsibilities
Program Launch & Strategic Leadership
Leads the successful launch and long-term implementation of the Crosby Scholars program in the expansion county, aligning all efforts with organizational mission, values, and strategic priorities.Develops and executes a comprehensive strategic plan to establish program infrastructure, student services, and community awareness.Drives student recruitment and enrollment across participating school districts, ensuring programs effectively prepare students for postsecondary success while maintaining fidelity to the Crosby Scholars model and adapting to local community needs.Collaborates closely with Crosby Scholars programs of Goodwill NWNC including leadership, Crosby Scholars regional teams, and cross-functional departments (Finance, HR, IT, Marketing, and Development) to support program implementation and operational success.Engages in regional knowledge-sharing and best practice alignment to ensure consistency across Crosby Scholars programs.Builds strong internal and external partnerships to advance program goals and participates in cross-functional initiatives that support organizational priorities.Travels locally and regionally to support partnerships, events, and program growth.Fundraising, Grant Writing & Resource Development
Leads the development and execution of a local fundraising strategy to support program operations, scholarships, and long-term sustainability. Identifies, cultivates, and stewards relationships with individual donors, corporate partners, foundations, and community stakeholders.Identifies and pursues grant opportunities and leads the preparation of grant proposals, applications, and reports to secure funding.Partners with Goodwill NWNC leadership and development teams to pursue strategic investments and philanthropic partnerships.Plans and implements a community fundraising launch campaign to support the establishment and growth of the program.Community Engagement & Partnership Development
Builds strong relationships with school districts, superintendents, principals, counselors, and educators across the county.Establishes partnerships with community organizations, higher education institutions, employers, and civic leaders to support program growth.Serves as the primary ambassador for Crosby Scholars within the community, representing the program at civic, educational, and philanthropic events.Cultivates community champions who will help advocate for the program and support fundraising efforts.Represents Crosby Scholars at community, business, and civic events to increase awareness and support for the program.Board Development & Community Leadership
Recruits, develops, and supports a diverse and engaged local advisory board representing the geographic, professional, and demographic diversity of the community.Engages board members in fundraising, advocacy, and strategic guidance for the program.Provides leadership and support to ensure the advisory board effectively advances the mission and sustainability of Crosby Scholars.Team Leadership & Organizational Development
Recruits, hires, and develops a high-performing team to support program operations and student services.Fosters a positive and inclusive work culture that promotes collaboration, innovation, and continuous improvement.Mentors and coaches team members to support professional growth and strong program delivery.Creates a workplace environment that reflects the values of respect, integrity, service, excellence, and stewardship.Operations, Financial Management & Program Evaluation
Develops and manages annual operational plans, budgets, and performance goals.Monitors program outcomes and key performance indicators to ensure strong student impact and program effectiveness.Ensures compliance with organizational policies, data reporting requirements, and regulatory standards.Partners with Goodwill NWNC teams (Finance, HR, IT, Marketing, and Development) to support program implementation and operational success.Education
Bachelor’s degree in Education, Nonprofit Management, Business Administration, Public Administration, or related field required. Master’s degree preferred.
Qualifications
Minimum of 5 years of leadership experience in education, nonprofit management, fundraising, or community development.Demonstrated success in fundraising, grant writing, or securing philanthropic support.Experience building partnerships with schools, community organizations, and civic leaders.Experience in launching new programs, initiatives, or community-based efforts strongly preferred.Knowledge of college admissions, financial aid, and postsecondary pathways.Proven ability to recruit, develop, and lead high-performing teams.Strong relationship-building and stakeholder engagement skills across sectors.Excellent written and verbal communication skills.Strong project management and organizational skills with the ability to manage multiple priorities.Experience working with data and program evaluation to guide decision-making.Commitment to diversity, equity, and inclusion and to the mission and values of Crosby Scholars and Goodwill NWNC.Proficiency with Microsoft Office and standard data management systems.Must be able to pass all district volunteer requirements & screenings required to enter schools.Must have valid driver’s license.Ability to travel locally and regionally as required.BENEFITS
Goodwill believes strongly in supporting our team members and offers excellent benefits, professional development, and opportunities for internal career growth. We are continuously looking for opportunities to expand our benefits program to accommodate the needs of our team members. While this list is not all-inclusive, some of the many benefits we offer to all employees are:
Paid Time Off (PTO) Money Purchase Pension Plan403(b) Retirement Savings PlanEmployee Assistance ProgramFree TelehealthEmployee Referral ProgramQuarterly Incentive Programs (for all retail positions)Corporate Discount ProgramsIn addition, we offer the following benefits for our full-time team members working 30 or more hours per week:
Medical InsurancePrescription CoverageDental and Vision CoverageFlex Spending Accounts (Medical and Dependent Care)Short & Long-Term Disability Life InsuranceTuition ReimbursementEOE. E-Verify Employer.
#ZR
Read LessUse your skills to transform your local community. Goodwill Industries of Northwest North Carolina offers numerous career opportunities with competitive pay, excellent benefits, and the reward of knowing your hard work is helping others.
WHY WORK FOR GOODWILL?
Goodwill Industries of Northwest North Carolina, Inc. (Goodwill) is a 501(c)(3) nonprofit organization headquartered in Winston-Salem, NC. We employ more than 1,100 team members who are dedicated to our mission of providing employment and training services that help people find jobs and reach financial stability. With 52 retail stores, 20 career centers, and dozens of attended donation centers across a 31-county territory, Goodwill is a complex enterprise offering a wide range of career opportunities.
At Goodwill, the work we do makes a difference in the lives of the individuals we serve and, in turn, in the community in which we live. Our business operations provide stability to our organization that is not always enjoyed by nonprofit organizations solely funded by outside sources. Our employees enjoy excellent benefits and a unique work environment that is professional, fast paced, and fulfilling.
Our organization’s values shape our culture and guide our interactions with program participants, customers, and each other. Our shared commitment to Living the Mission; Promoting Teamwork; Driving Improvement; Taking Responsibility for Actions and Behaviors; and Respecting and Appreciating Others is what makes us successful and inspires all that we do.
Want to learn more about Goodwill? Click on the links at the top of this page or go to: www.goodwillnwnc.org.
Job Description
The Court Navigator will focus on providing court navigation services via a Peer Support/Community Health Worker model to ensure people who are justice-involved have support from someone who has been directly impacted themselves. The Navigator will help clients access a range of support services that might be beneficial and result in higher appearance rates, including court notifications, transportation, and child-care coordination necessary to support court appearance.
Key Job Responsibilities
Serve as first point of contact for courthouse visitors, establishing routine presence within the main lobby of the Buncombe County courthouse lobby.Provide immediate and direct assistance/customer service for courthouse visitors.Provide location of courtroom(s), offices, departments, etc. within the courthouse.Provide specific routes and/or steps to reach desired courthouse locations efficiently.Accompany individuals to desired locations (as needed).Seek to understand courthouse visitor request(s), responding clearly, professionally, and respectfully on a consistent basis.Based on needs and/or request(s), provide formal connection/introduction to the Buncombe County Justice Resource Center and/or other community resources that will support their needs and successive court appearance(s).Proactively assist courthouse visitors to register for an automated court reminder system.Collaborate with the Buncombe County Justice Resource Center, Law Enforcement, and/or other justice system partners to address immediate needs related to their overall health and safety.Coordinate with justice resource partners to create a pipeline of referrals from offices within the criminal justice system as well as from community health and human services providers.Submit performance measures to Buncombe County on a quarterly basisEducation
High school diploma or equivalent
Essential Skills & Abilities
Experience working with the court system, preferred. A high level of integrity and attention to confidentiality is a must.Strong organizational skills and attention to detail, required.Strong Microsoft Word, Outlook skills requiredMicrosoft Excel, Powerpoint strongly preferred.Clear, professional written and verbal communication skills.Bilingual in Spanish and English, a plus.BENEFITS
Goodwill believes strongly in supporting our team members and offers excellent benefits, professional development, and opportunities for internal career growth. We are continuously looking for opportunities to expand our benefits program to accommodate the needs of our team members. While this list is not all-inclusive, some of the many benefits we offer to all employees are:
Paid Time Off (PTO) Money Purchase Pension Plan403(b) Retirement Savings PlanEmployee Assistance ProgramFree TelehealthEmployee Referral ProgramQuarterly Incentive Programs (for all retail positions)Corporate Discount ProgramsIn addition, we offer the following benefits for our full-time team members working 30 or more hours per week:
Medical InsurancePrescription CoverageDental and Vision CoverageFlex Spending Accounts (Medical and Dependent Care)Short & Long-Term Disability Life InsuranceTuition ReimbursementEOE: E-Verify Employer
Read LessUse your skills to transform your local community. Goodwill Industries of Northwest North Carolina offers numerous career opportunities with competitive pay, excellent benefits, and the reward of knowing your hard work is helping others.
WHY WORK FOR GOODWILL?
Goodwill Industries of Northwest North Carolina, Inc. (Goodwill) is a 501(c)(3) nonprofit organization headquartered in Winston-Salem, NC. We employ more than 1,100 team members who are dedicated to our mission of providing employment and training services that help people find jobs and reach financial stability. With 52 retail stores, 24 career centers, and dozens of attended donation centers across a 31-county territory, Goodwill is a complex enterprise offering a wide range of career opportunities.
At Goodwill, the work we do makes a difference in the lives of the individuals we serve and, in turn, in the community in which we live. Our business operations provide stability to our organization that is not always enjoyed by nonprofit organizations solely funded by outside sources. Our employees enjoy excellent benefits and a unique work environment that is professional, fast paced, and fulfilling.
Our organization’s values shape our culture and guide our interactions with program participants, customers, and each other. Our shared commitment to Living the Mission; Promoting Teamwork; Driving Improvement; Taking Responsibility for Actions and Behaviors; and Respecting and Appreciating Others is what makes us successful and inspires all that we do.
Want to learn more about Goodwill? Please visit our website:
JOB DESCRIPTION:
Our Lead Associates provide store leadership in absence of Store Manager/ Assistant to the Manager, demonstrating to the store staff our commitment to friendly customer service and team work. Must show integrity and resourcefulness and enjoy a varied and very fast-paced environment.
Lead Associates are responsible for the following duties (some of which are required only in the absence of other management team):
Closes store, reconciles cash with daily sales reports and secures facility for night,
Prepares and maintain records of store operations including daily sales reports, cash deposits and opening/closing reports and conducts inspections when necessary.
Cash register/customer service.
Receiving, pricing and stocking donations. (Receivers may occasionally lift and carry up to 50 pounds, and frequently lift and carry 10 to 35 pounds.)
Hanging/Inspecting/Tagging textile & clothing in a production style setting.
EDUCATION: High School Diploma or equivalent preferred.
EXPERIENCE: Lead or supervisory experience required.
HOURS: Associates should be available to work most store hours, especially on evenings and weekends. Stores are open Monday through Saturday 10am to 8pm, opening at 11AM on Sunday.
PAY: $16.50
EOE: E-Verify Employer
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Read LessWHY WORK FOR GOODWILL?
No matter what your job is, you’ll know that you’re making a difference every day. Goodwill’s retail stores fund employment and training services that help more than 30,000 people in northwest North Carolina each year. We are able to direct 90 percent of our revenue to our mission because our employees are innovative, efficient, driven and passionate about what they do. A Goodwill team member is flexible, has a strong work ethic, and understands how each employee in our organization contributes to our mission.
As an organization whose goal is helping people find meaningful, stable employment, we believe strongly in providing competitive pay and top-notch benefits including paid time off, medical coverage, dental, vision, life insurance, disability, tuition reimbursement, 403(b), retail incentives and a company-paid pension plan.
Want to learn more about Goodwill? Click on the links at the top of this page or go to: www.goodwillnwnc.org
JOB DESCRIPTION:
Our Lead Associates provide store leadership in absence of Store Manager/ Assistant to the Manager, demonstrating to the store staff our commitment to friendly customer service and team work. Must show integrity and resourcefulness and enjoy a varied and very fast-paced environment.
Lead Associates are responsible for the following duties (some of which are required only in the absence of other management team):
Closes store, reconciles cash with daily sales reports and secures facility for night,
Prepares and maintain records of store operations including daily sales reports, cash deposits and opening/closing reports and conducts inspections when necessary.
Cash register/customer service.
Receiving, pricing and stocking donations. (Receivers may occasionally lift and carry up to 50 pounds, and frequently lift and carry 10 to 35 pounds.)
Hanging/Inspecting/Tagging textile & clothing in a production style setting.
EDUCATION: High School Diploma or equivalent preferred.
EXPERIENCE: Lead or supervisory experience required.
HOURS: Associates should be available to work most store hours, especially on evenings and weekends. Stores are open Monday through Saturday 9am to 8pm, opening at 11AM on Sunday.
PAY: $17.25
EOE. E-Verify Employer.
#zr
Read LessGoodwill believes strongly in supporting our team members and offers excellent benefits, professional development, and opportunities for internal career growth. We are continuously looking for opportunities to expand our benefits program to accommodate the needs of our team members. While this list is not all-inclusive, some of the many benefits we offer to all employees are:
Paid Time Off (PTO) Money Purchase Pension Plan403(b) Retirement Savings PlanEmployee Assistance ProgramFree TelehealthEmployee Referral ProgramQuarterly Incentive Programs (for all retail positions)Corporate Discount ProgramsIn addition, we offer the following benefits for our full-time team members working 30 or more hours per week:
Medical InsurancePrescription CoverageDental and Vision CoverageFlex Spending Accounts (Medical and Dependent Care)Short & Long-Term Disability Life InsuranceTuition ReimbursementWHY WORK FOR GOODWILL?
You’ll know whatever your job, you make a difference. Funding for our mission of jobs training and career development is primarily generated through the hard work of our retail employees. That means we enjoy a stability not often experienced by human service organizations solely funded by outside sources. Goodwill employees are driven and Goodwill is constantly changing and growing. The reason our company performs so well and is respected as a leading Goodwill region is the flexibility, work ethic and passion of those who work for us. We believe strongly in giving back to our employees by offering top notch benefits – paid time off, medical coverage, dental, vision, life insurance, disability, tuition reimbursement, 403(b), retail incentives, and even a company pension plan which contributes 10% of your income each year when you become eligible. Join us and find out how amazing it is to be a part of the team.
Want to learn more about Goodwill? Click on the links at the top of this page or go to: www.goodwillnwnc.org
JOB DESCRIPTION:
Provides security presence and review of camera video, investigates security issues, investigates and builds cases with supporting evidence for identified loss cases (internal and external).
Maintaining incident and security reports according to procedure
Reviews camera systems for functionality and report issues. Partners with DGR site managers to investigate shrinkages and LP reporting metrics. Responsible for providing evidentiary materials to HR and local authorities when pursuing loss claims. Appears in court as necessary as subject matter expert and or to present evidence.
Traveling to Goodwill stores, warehouse facilities, office sites and Workforce Development sites as assigned.
Working with Accounting, Human Resources and other departments to investigate records related to criminal investigations.
REQUIRES VALID NORTH CAROLINA DRIVER LICENSE
EDUCATION: Bachelor's Degree or Associates Degree in the law enforcement field preferred
EXPERIENCE: Two years’ experience in retail security with similar responsibility or in the police force required. Loss Prevention and Central Station Surveillance experience required.
Pay: $20 per hour
Hours: 40 hr/wk
EOE: E-Verify Employer
#ZR
Read LessUse your skills to transform your local community. Goodwill Industries of Northwest North Carolina offers numerous career opportunities with competitive pay, excellent benefits, and the reward of knowing your hard work is helping others.
WHY WORK FOR GOODWILL?
Goodwill Industries of Northwest North Carolina, Inc. (Goodwill) is a 501(c)(3) nonprofit organization headquartered in Winston-Salem, NC. We employ more than 1,100 team members who are dedicated to our mission of providing employment and training services that help people find jobs and reach financial stability. With 52 retail stores, 20 career centers, and dozens of attended donation centers across a 31-county territory, Goodwill is a complex enterprise offering a wide range of career opportunities.
At Goodwill, the work we do makes a difference in the lives of the individuals we serve and, in turn, in the community in which we live. Our business operations provide stability to our organization that is not always enjoyed by nonprofit organizations solely funded by outside sources. Our employees enjoy excellent benefits and a unique work environment that is professional, fast paced, and fulfilling.
Our organization’s values shape our culture and guide our interactions with program participants, customers, and each other. Our shared commitment to Living the Mission; Promoting Teamwork; Driving Improvement; Taking Responsibility for Actions and Behaviors; and Respecting and Appreciating Others is what makes us successful and inspires all that we do.
Want to learn more about Goodwill? Please go to our website:
JOB DESCRIPTION:
Are you a “go getter”, goal oriented person with an eye for details? Then this may be the opportunity for you. To be successful in this role you must enjoy working independently, being organized, dependable and meeting production goals.
In exchange Goodwill provides a host of eligible benefits to help support you and your family after meeting a waiting period. Paid Time Off, Pension Plan, Medical & Dental as well as tuition reimbursement, among numerous benefits.
Clothing Hangers/Inspectors will be responsible for the following duties: -
Sorting clothing: must have an eye for quality and be able to consistently be alert to defects. Goodwill does not stock merchandise which does not meets its quality standards.
Hanging and tagging clothing requires the ability to avoid distractions and focus on working efficiently and quickly.
Maintaining a safe and neat work environment- taking pride in the efficiency of their area.
Position may include cross-training in the following areas: Cash Register; Receiving, pricing and stocking donations. (Receivers may occasionally lift and carry up to 50 pounds, and frequently lift and carry 10 to 35 pounds.)
EDUCATION: High School Diploma or equivalent preferred.
EXPERIENCE: Production or similar experience preferred.
HOURS: Associates should be available to work most store hours, especially on evenings and weekends.
Stores are open Monday through Saturday 10am to 8pm, opening at 11AM on Sunday.
Pay: $15.00
EOE: E-Verify Employer
#zr
Read LessGoodwill believes strongly in supporting our team members and offers excellent benefits, professional development, and opportunities for internal career growth. We are continuously looking for opportunities to expand our benefits program to accommodate the needs of our team members. While this list is not all-inclusive, some of the many benefits we offer to all employees are:
Paid Time Off (PTO) Money Purchase Pension Plan403(b) Retirement Savings PlanEmployee Assistance ProgramFree TelehealthEmployee Referral ProgramQuarterly Incentive Programs (for all retail positions)Corporate Discount ProgramsIn addition, we offer the following benefits for our full-time team members working 30 or more hours per week:
Medical InsurancePrescription CoverageDental and Vision CoverageFlex Spending Accounts (Medical and Dependent Care)Short & Long-Term Disability Life InsuranceTuition ReimbursementUse your skills to transform your local community. Goodwill Industries of Northwest North Carolina offers numerous career opportunities with competitive pay, excellent benefits, and the reward of knowing your hard work is helping others.
WHY WORK FOR GOODWILL?
Goodwill Industries of Northwest North Carolina, Inc. (Goodwill) is a 501(c)(3) nonprofit organization headquartered in Winston-Salem, NC. We employ more than 1,100 team members who are dedicated to our mission of providing employment and training services that help people find jobs and reach financial stability. With 52 retail stores, 20 career centers, and dozens of attended donation centers across a 31-county territory, Goodwill is a complex enterprise offering a wide range of career opportunities.
At Goodwill, the work we do makes a difference in the lives of the individuals we serve and, in turn, in the community in which we live. Our business operations provide stability to our organization that is not always enjoyed by nonprofit organizations solely funded by outside sources. Our employees enjoy excellent benefits and a unique work environment that is professional, fast paced, and fulfilling.
Our organization’s values shape our culture and guide our interactions with program participants, customers, and each other. Our shared commitment to Living the Mission; Promoting Teamwork; Driving Improvement; Taking Responsibility for Actions and Behaviors; and Respecting and Appreciating Others is what makes us successful and inspires all that we do.
Want to learn more about Goodwill? Click on the links at the top of this page or go to: www.goodwillnwnc.org.
Job Summary
The Store Manager is responsible for leading all store operations and personnel management in their assigned retail location. This person is critical in maintaining a safe work environment and a culture of customer service, ensuring exceptional guest experiences, and meeting all budget and sales targets. Our Store Managers work to lead and coach team members and encourage growth and development within the organization.
Essential Responsibilities
Act as the General Manager of a site overseeing all aspects of store operations and personnel management. Fosters cohesion among team members and cultivates a positive organizational culture. Responsible for handling escalated customer service matters. Responsible and committed to ensuring strict adherence to safety protocols throughout all operational activities. Assumes fiscal responsibility for managing operational costs, including labor and supplies, within the assigned store. Executes budget management duties, expected to meet sales targets and production benchmarks.Supervises payroll operations and monitors profit and loss margins to ensure financial objectives are met within the designated store. Manages the end-to-end process encompassing selection, hiring, training, onboarding, progressive discipline, and coaching of retail store associates. Upholds accountability for fostering the growth and professional development of Assistant Store Managers, guiding their progression to higher-level positions within the organization. With the Regional Director, establishes and implements a structured development framework for leads and hourly associates.Ensures timely resolution of all inquiries and assistance requests from leaders and support staff, consistently responding within a 24 to 48-hour timeframe. Commences store operations by opening the premises, conducting cash counts, and preparing the establishment for customer engagement during regular business hours. Ensures sufficient staffing levels for the day's operations, promptly arranging for replacements if necessary to maintain optimal coverage and ensure seamless store functioning. Concludes store operations by overseeing the closing procedures, including conducting cash counts and securely depositing funds into the designated safe. Generates end-of-day sales reports to facilitate financial reconciliation. Ensures the building is securely locked at night and activates the alarm system to safeguard the premises.Works with Regional Director to develop comprehensive operational loss prevention initiatives to mitigate shrinkage risks. Communicates any identified losses to Regional Directors and all pertinent retail leadership for timely awareness and strategic action.Other duties, as assigned.Educational Requirements
High School diploma plus post-secondary credits, required. Associate degree, preferred. 3-5 years’ operational management experience in a General Manager capacity (i.e., retail, manufacturing, hospitality) is required, with at least 3 years of supervisory experience.
Qualifications
3-5 years’ operational experience in a General Manager or Supervisory capacity (i.e., retail, manufacturing, hospitality) is required.At least 3 to 4 years of team member supervision experience. Leadership skills and business acumenAdvanced communication skills – written and verbal.Strong project management skills.Ability multitask and make decisions in fast-paced environment.Coaching, Development and Leadership Skills.Conflict management skills.Ability to be cross trained for all retail positions.Customer Service focus.Strong understand of Microsoft Office Suite.Valid Driver’s License, required.Personal vehicle, required.EOE, E-Verify Employer
#ZR
Read LessGoodwill believes strongly in supporting our team members and offers excellent benefits, professional development, and opportunities for internal career growth. We are continuously looking for opportunities to expand our benefits program to accommodate the needs of our team members. While this list is not all-inclusive, some of the many benefits we offer to all employees are:
Paid Time Off (PTO) Money Purchase Pension Plan403(b) Retirement Savings PlanEmployee Assistance ProgramFree TelehealthEmployee Referral ProgramQuarterly Incentive Programs (for all retail positions)Corporate Discount ProgramsIn addition, we offer the following benefits for our full-time team members working 30 or more hours per week:
Medical InsurancePrescription CoverageDental and Vision CoverageFlex Spending Accounts (Medical and Dependent Care)Short & Long-Term Disability Life InsuranceTuition ReimbursementUse your skills to transform your local community. Goodwill Industries of Northwest North Carolina offers numerous career opportunities with competitive pay, excellent benefits, and the reward of knowing your hard work is helping others.
WHY WORK FOR GOODWILL?
Goodwill Industries of Northwest North Carolina, Inc. (Goodwill) is a 501(c)(3) nonprofit organization headquartered in Winston-Salem, NC. We employ more than 1,100 team members who are dedicated to our mission of providing employment and training services that help people find jobs and reach financial stability. With 52 retail stores, 20 career centers, and dozens of attended donation centers across a 31-county territory, Goodwill is a complex enterprise offering a wide range of career opportunities.
At Goodwill, the work we do makes a difference in the lives of the individuals we serve and, in turn, in the community in which we live. Our business operations provide stability to our organization that is not always enjoyed by nonprofit organizations solely funded by outside sources. Our employees enjoy excellent benefits and a unique work environment that is professional, fast paced, and fulfilling.
Our organization’s values shape our culture and guide our interactions with program participants, customers, and each other. Our shared commitment to Living the Mission; Promoting Teamwork; Driving Improvement; Taking Responsibility for Actions and Behaviors; and Respecting and Appreciating Others is what makes us successful and inspires all that we do.
Want to learn more about Goodwill? Click on the links at the top of this page or go to: www.goodwillnwnc.org.
Job Summary
The Store Manager is responsible for leading all store operations and personnel management in their assigned retail location. This person is critical in maintaining a safe work environment and a culture of customer service, ensuring exceptional guest experiences, and meeting all budget and sales targets. Our Store Managers work to lead and coach team members and encourage growth and development within the organization.
Essential Responsibilities
Act as the General Manager of a site overseeing all aspects of store operations and personnel management. Fosters cohesion among team members and cultivates a positive organizational culture. Responsible for handling escalated customer service matters. Responsible and committed to ensuring strict adherence to safety protocols throughout all operational activities. Assumes fiscal responsibility for managing operational costs, including labor and supplies, within the assigned store. Executes budget management duties, expected to meet sales targets and production benchmarks.Supervises payroll operations and monitors profit and loss margins to ensure financial objectives are met within the designated store. Manages the end-to-end process encompassing selection, hiring, training, onboarding, progressive discipline, and coaching of retail store associates. Upholds accountability for fostering the growth and professional development of Assistant Store Managers, guiding their progression to higher-level positions within the organization. With the Regional Director, establishes and implements a structured development framework for leads and hourly associates.Ensures timely resolution of all inquiries and assistance requests from leaders and support staff, consistently responding within a 24 to 48-hour timeframe. Commences store operations by opening the premises, conducting cash counts, and preparing the establishment for customer engagement during regular business hours. Ensures sufficient staffing levels for the day's operations, promptly arranging for replacements if necessary to maintain optimal coverage and ensure seamless store functioning. Concludes store operations by overseeing the closing procedures, including conducting cash counts and securely depositing funds into the designated safe. Generates end-of-day sales reports to facilitate financial reconciliation. Ensures the building is securely locked at night and activates the alarm system to safeguard the premises.Works with Regional Director to develop comprehensive operational loss prevention initiatives to mitigate shrinkage risks. Communicates any identified losses to Regional Directors and all pertinent retail leadership for timely awareness and strategic action.Other duties, as assigned.Educational Requirements
High School diploma plus post-secondary credits, required. Associate degree, preferred. 3-5 years’ operational management experience in a General Manager capacity (i.e., retail, manufacturing, hospitality) is required, with at least 3 years of supervisory experience.
Qualifications
3-5 years’ operational experience in a General Manager or Supervisory capacity (i.e., retail, manufacturing, hospitality) is required.At least 3 to 4 years of team member supervision experience. Leadership skills and business acumenAdvanced communication skills – written and verbal.Strong project management skills.Ability multitask and make decisions in fast-paced environment.Coaching, Development and Leadership Skills.Conflict management skills.Ability to be cross trained for all retail positions.Customer Service focus.Strong understand of Microsoft Office Suite.Valid Driver’s License, required.Personal vehicle, required.EOE, E-Verify Employer
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Read LessUse your skills to transform your local community. Goodwill Industries of Northwest North Carolina offers numerous career opportunities with competitive pay, excellent benefits, and the reward of knowing your hard work is helping others.
WHY WORK FOR GOODWILL?
Goodwill Industries of Northwest North Carolina, Inc. (Goodwill) is a 501(c)(3) nonprofit organization headquartered in Winston-Salem, NC. We employ more than 1,100 team members who are dedicated to our mission of providing employment and training services that help people find jobs and reach financial stability. With 52 retail stores, 20 career centers, and dozens of attended donation centers across a 31-county territory, Goodwill is a complex enterprise offering a wide range of career opportunities.
At Goodwill, the work we do makes a difference in the lives of the individuals we serve and, in turn, in the community in which we live. Our business operations provide stability to our organization that is not always enjoyed by nonprofit organizations solely funded by outside sources. Our employees enjoy excellent benefits and a unique work environment that is professional, fast paced, and fulfilling.
Our organization’s values shape our culture and guide our interactions with program participants, customers, and each other. Our shared commitment to Living the Mission; Promoting Teamwork; Driving Improvement; Taking Responsibility for Actions and Behaviors; and Respecting and Appreciating Others is what makes us successful and inspires all that we do.
Want to learn more about Goodwill? Click on the links at the top of this page or go to: www.goodwillnwnc.org.
Job Description
The Career Navigator II is the face of our mission at Goodwill assisting program participants seeking economic mobility. They develop career plans, set goals with clear objectives around education, training, employment, and resources. Our Career Navigator II participates in community events, partners with like-minded organizations, and serves as a conduit to barrier mitigation.
Key Job Responsibilities
Works closely with individuals who are seeking economic mobility.Develops career plans, sets goals with clear objectives around education and training, employment, and resources.Utilizes and navigates NCWorks database and inputs career plans and data into systems.Assists with career portfolio services such as writing resumes and cover letters and helping with LinkedIn profiles.Participates in community outreach such as job fairs and career fairs to help individuals understand what resources are available to them.Provides individuals referrals to other resources and organizations.Responsible for appropriating federal funds that supports individuals receiving services through Workforce Innovation and Opportunity Act programs.Provides documentation and reconciliation of those funds on a monthly basis.Education
Associate's degree, or minimum of 1-2 years' experience in lieu of degree required.
Essential Skills & Abilities
1-2 years of experience in similar role.Excellent customer service skills.Intermediate computer skills required.Ability to multi-task.Excellent communication skills—both written and verbal.Excellent critical thinking and time management skills.Must understand other organization’s policies.Must be an active listener and have excellent soft skills.Excellent organizational skills and understanding of deadlines.Requires specialized training and background clearance.Understanding of HIPPA and the importance of confidentiality.Must be able to travel over 75%, as needed.BENEFITS
Goodwill believes strongly in supporting our team members and offers excellent benefits, professional development, and opportunities for internal career growth. We are continuously looking for opportunities to expand our benefits program to accommodate the needs of our team members. While this list is not all-inclusive, some of the many benefits we offer to all employees are:
Paid Time Off (PTO) Money Purchase Pension Plan403(b) Retirement Savings PlanEmployee Assistance ProgramFree TelehealthEmployee Referral ProgramQuarterly Incentive Programs (for all retail positions)Corporate Discount ProgramsIn addition, we offer the following benefits for our full-time team members working 30 or more hours per week:
Medical InsurancePrescription CoverageDental and Vision CoverageFlex Spending Accounts (Medical and Dependent Care)Short & Long-Term Disability Life InsuranceTuition ReimbursementEOE. E-Verify Employer.
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