Job DescriptionJob DescriptionCompany Overview:Goodhouse is a rapidly expanding company seeking an experienced Construction Project Manager to oversee the development and transformation of construction locations. Job Description:The Construction Project Manager will be responsible for managing and coordinating construction projects from conception to completion. This role involves direct oversight of general contractors, architects, and vendors to ensure timely and cost-effective delivery of projects. The ideal candidate will possess a strong understanding of construction management processes, contract negotiation, and compliance enforcement.Responsibilities will include but are not limited to:Direct general contractors, architects, and vendors to complete construction projects while meeting contract requirements and company required timelines.Review construction contracts and pay requests per the detailed and dynamic contract checklists and pay application checklists.Review and monitor projects by developers and landlord contractors for compliance with building requirements and schedules. Conduct a thorough review of all hard copy documents as well as the electronic information such as the weekly project reports.Negotiate, review, and approve change orders for all projects, as well as special projects per the change order process.Perform a thorough review of all new store plans including Civil, Architecture Engineering (A/E), mechanical, electrical, and plumbing (MPE), etc.Update the Standard Criteria Plans (SCP) quarterly to ensure company locations are designed effectively and efficiently.Complete all necessary documentation and coordination for company zoning approval.Prepare bid information per the company's bidding process using our standard invitation to bid form and plans and applicable addendums.Prepare bid information for company locations. Including bid books and all relevant documentation to be sent to the bidding general contractors.Survey existing buildings and prepare scope of work. Provide a complete review of the building, including roof inspection, HVAC inspections, etc.Budget for remodel of existing buildings to be converted into new company locations.Participate and contribute to the continual cost, efficiency, and design reviews for all construction via weekly construction and cross departmental meetings.Process closeout documents ensure all items per the closeout checklist is complete and manage the 11-Month warranty process for all retrofit projects.Store and file all important materials in project files and send final plans to external vendors for data backup after the project is complete.Qualifications:Minimum of 5 years of experience in construction management or a related field, with a proven track record of managing large-scale projectsStrong knowledge of construction processes, local zoning laws, and regulatory standards.Excellent organizational, negotiation, and project management skills.Proficiency in using construction management software.Strong analytical skills and attention to detail.Ability to work independently and collaboratively in a fast-paced environment.Excellent communication and interpersonal skills, capable of working effectively with cross-functional teams.Bachelor's degree in Construction Management, Architecture, Engineering, or related field preferred.Additional Job Requirements: Reliable transportation and ability to travel to project sitesAbility to work non-structured hours based on project & travel needs Salary RangeThe salary range for the role is $75,000 - $85,000 per year.
Job DescriptionJob DescriptionCompany Overview:Goodhouse is a rapidly expanding company seeking an experienced Construction Project Manager to oversee the development and transformation of construction locations. Job Description:The Construction Project Manager will be responsible for managing and coordinating construction projects from conception to completion. This role involves direct oversight of general contractors, architects, and vendors to ensure timely and cost-effective delivery of projects. The ideal candidate will possess a strong understanding of construction management processes, contract negotiation, and compliance enforcement.Responsibilities will include but are not limited to:Direct general contractors, architects, and vendors to complete construction projects while meeting contract requirements and company required timelines.Review construction contracts and pay requests per the detailed and dynamic contract checklists and pay application checklists.Review and monitor projects by developers and landlord contractors for compliance with building requirements and schedules. Conduct a thorough review of all hard copy documents as well as the electronic information such as the weekly project reports.Negotiate, review, and approve change orders for all projects, as well as special projects per the change order process.Perform a thorough review of all new store plans including Civil, Architecture Engineering (A/E), mechanical, electrical, and plumbing (MPE), etc.Update the Standard Criteria Plans (SCP) quarterly to ensure company locations are designed effectively and efficiently.Complete all necessary documentation and coordination for company zoning approval.Prepare bid information per the company's bidding process using our standard invitation to bid form and plans and applicable addendums.Prepare bid information for company locations. Including bid books and all relevant documentation to be sent to the bidding general contractors.Survey existing buildings and prepare scope of work. Provide a complete review of the building, including roof inspection, HVAC inspections, etc.Budget for remodel of existing buildings to be converted into new company locations.Participate and contribute to the continual cost, efficiency, and design reviews for all construction via weekly construction and cross departmental meetings.Process closeout documents ensure all items per the closeout checklist is complete and manage the 11-Month warranty process for all retrofit projects.Store and file all important materials in project files and send final plans to external vendors for data backup after the project is complete.Qualifications:Minimum of 5 years of experience in construction management or a related field, with a proven track record of managing large-scale projectsStrong knowledge of construction processes, local zoning laws, and regulatory standards.Excellent organizational, negotiation, and project management skills.Proficiency in using construction management software.Strong analytical skills and attention to detail.Ability to work independently and collaboratively in a fast-paced environment.Excellent communication and interpersonal skills, capable of working effectively with cross-functional teams.Bachelor's degree in Construction Management, Architecture, Engineering, or related field preferred.Additional Job Requirements: Reliable transportation and ability to travel to project sitesAbility to work non-structured hours based on project & travel needs Salary RangeThe salary range for the role is $75,000 - $85,000 per year.
Job DescriptionJob DescriptionAbout Us:
Goodhouse specializes in providing a wide variety of high quality home-care services. As we continue to grow, we are seeking a dynamic and experienced Customer Service Center Manager to establish and lead a customer support center for our lawncare division. This role combines leadership, customer service, and operational expertise to build a high-functioning team that ensures exceptional customer experiences and efficient handling of billing and payment follow-ups.Job Summary:
The Customer Service Center Manager will design, implement, and oversee the operations of a centralized customer support center. This role involves creating processes, training programs, and accountability models for the team, as well as ensuring seamless handling of customer inquiries, ticket distribution, and secondary billing and collections follow-ups.Key ResponsibilitiesBuild and Lead the Service Center:Develop and implement a comprehensive customer support center, including processes for ticketing, inquiry resolution, and escalations.Recruit, train, and mentor a high-performing customer support team.Establish accountability models and performance metrics to drive team success.Customer Service Excellence:Take ownership of complex customer queries, ensuring timely and satisfactory resolutions.Develop strong relationships with customers and stakeholders across our companies to enhance trust and satisfaction.Implement and improve customer-facing processes to streamline support.Billing, Invoicing, and Collections Support:Oversee and execute follow-ups on billing, payments, and collections as a secondary support function.Train the team on billing and invoicing procedures to ensure accuracy and consistency.Collaborate with internal departments to resolve customer account issues and improve payment processes.Operational Excellence:Utilize and become a subject matter expert (SME) in the technological platforms and systems used for customer support and account management.Record and maintain detailed activity logs for all customer communications in the relevant management system.Leverage customer feedback to make continuous improvement suggestions and enhance processes.Collaboration and Leadership:Work closely with senior colleagues and internal stakeholders to ensure customer needs are met effectively.Provide regular updates and reports on service center performance, customer satisfaction metrics, and process improvements.Foster a collaborative and accountable team culture that prioritizes customer success.Secondary Line Work:Handle second-line customer queries related to payment contracts, invoicing, and billing follow-ups.Ensure accurate documentation of all customer interactions and resolutions.QualificationsBachelor's degree in Business Administration, Customer Service, or a related field preferred.At least 3-5+ years of experience in customer service management or a similar role, with proven experience building and leading teams.Strong knowledge of billing, invoicing, collections, and related processes.Preference to have experience with Service AutoPilot software or another similar landscaping ticketing software. Familiarity in customer support platforms, CRM systems, and ticket management tools.Exceptional communication and interpersonal skills with a focus on building customer relationships.Ability to analyze data and metrics to drive continuous improvement and decision-making.Highly organized, proactive, and able to manage multiple priorities in a fast-paced environment.Strong problem-solving skills with a focus on accountability and resolution.Pay 50K-65K Depending on Experience
Job DescriptionJob DescriptionCompany Update - Goodhouse is a growing company that is expanding into many new markets and locations across the country. For this reason, this is a developing role! By developing, we mean we have no definitive start date, we are seeking well qualified candidates to join our team! If you are flexible and interested, we welcome you to apply! About Us:
Goodhouse specializes in providing a wide variety of high quality home care services. As part of our commitment to exceptional customer service, we are building a dedicated customer support center to handle inquiries, ticket distribution, and support billing and payment processes for our landscaping division - Rooted. We are seeking an enthusiastic and detail-oriented Customer Support Specialist to join our team and provide outstanding service to our clients.Job Summary:
The Customer Support Specialist will work closely with the Customer Support Service Center Manager to handle customer inquiries, manage ticket distribution, and assist with follow-ups on billing and payment-related matters. This entry-level role offers an excellent opportunity to develop skills in customer service, communication, and operations within a supportive team environment.Key ResponsibilitiesCustomer Service:Respond to customer inquiries via phone, email, and chat in a professional, polite, and timely manner.Provide accurate information about services, resolve questions, and escalate complex issues as needed.Manage and prioritize customer tickets to ensure all inquiries are addressed within service level agreements (SLAs).Ticketing and Documentation:Create, update, and close tickets in the ticketing system, ensuring accurate and thorough documentation of all interactions.Track and follow up on unresolved tickets to ensure timely resolution.Billing and Payment Support:Assist in verifying billing and payment details with customers, ensuring accuracy and clarity.Follow up on outstanding invoices and payments, maintaining professional and respectful communication.Support the team in processing account updates and resolving discrepancies.Collaboration:Work closely with the Customer Service Center Manager and other team members to share updates, identify issues, and improve processes.Provide feedback on recurring customer concerns to help refine service procedures.Operational Support:Gain familiarity with customer support platforms and systems, becoming proficient in their use.Contribute to maintaining an organized and efficient support center by adhering to team protocols.QualificationsHigh school diploma or equivalent required; some college coursework or degree preferred.Strong communication skills, both written and verbal, with a customer-focused attitude.Excellent organizational and time-management skills.Collections experience is preferredBasic understanding of billing, invoicing, or collections is a plus, but not required.Proficiency with common software tools such as Microsoft Office; experience with CRM or ticketing systems is a bonus.Problem-solving mindset with the ability to handle multiple tasks in a fast-paced environment.Positive attitude and eagerness to learn and contribute to the team's success.
