The Good Shepherd Services Impact and Evaluation Department’s mission is to support programs in managing their contracts and learning from data to strengthen the services and impact. I&E oversees agency-wide efforts in performance management, promoting implementation of evidence-based practices, and supporting evidence-generating activities. Within I&E, the Education team supports the programs in Good Shepherd Services (GSS) Education programs, including Community Schools, YABCs, Transfer and Partnership Schools and LifeLink programs.
As a Program Analyst, you would be driving this mission by working with GSS’ Education Programs including closely partnering with program leadership and staff on improvement efforts, making data accessible and relevant to day-to-day practice, inspiring the use of data by customizing Salesforce and other data collection systems, creating reports, and providing technical assistance. This position requires a passion for providing impactful services to our communities and participants, a strong understanding of education programs, and advanced technical and analytical skills. This work relies upon having the interpersonal agility to build relationships with multiple levels of staff and an enthusiasm for working in a collaborative learning environment. This role is primarily based in Manhattan, but there are periodic visits to program sites across NYC, including some in East New York and the Bronx.
Reports to: DIRECTOR, EDUCATION PROGRAMS, IMPACT AND EVALUATION
Location: 305 7th Avenue, New York, New York 10001 (Position requires travel to other GSS programs in Brooklyn and Bronx Area)
Hours: 35 Hours/Week; Exempt
Salary: $66,000 - 73,500
As a Program Analyst, you will strategically guide quality improvement efforts:
Continuously assess and be aware of program performance, trends and needs to effectively support ongoing quality improvement strategies. Strategize with program leadership around new and existing initiatives to effectively support program(s) in tracking related outcomes and performance. Maintain expertise in quality improvement approaches, evaluation, best practices, and emerging trends to inform your work.Major Duties:
Manage primary participant databases and support data integrity, Train staff and provide technical assistance on how to use multiple internal and external databases Prepare and guide programs in Salesforce, including performing data inventory, compiling data elements, cleaning data, and supporting the development of a process map and configuration plan. Collaborate with the GSS IT team to identify ways to improve and build the system. Design Salesforce dashboards and reports to track new aspects of program’s evolving work. Lead data quality management efforts by developing data integrity plans, setting validation protocols, and partnering with the Data Integrity Analyst to reconcile data across systems, perform quality checks, and produce data quality reports. Bring data to life by developing user-friendly reports to engage program staff Produce regular funding and compliance-related reports. Design and update data collection tools. Analyze and visualize outcome and output data (in graphs, charts, and infographics) to tell a clear, compelling, and accurate story, and provide data in usable formats. Perform targeted data analysis and dive deeper into specific priority areas or areas of concern. Collaborate with our Grants & Contracts Departments; pull and analyze data to respond to government and private funder audits and requests. Guide all levels of program staff in learning from data to strengthen services Regularly communicate with programs and assist staff in interpreting internal and external data (i.e., data provided by City and State funders, literature, national trend data and internal outcomes data) to identify performance strengths and areas in need of development. Host participatory, action-oriented conversations around trends and data at meetings with program staff. Connect data to lived experiences of staff and participants and to emerging policy trends. Conduct case record reviews of staff documentation in participant records and report on strengths and areas for growth. Develop logic models for new programs, and revisions for existing programs. Proactively and creatively involve participants and communities in program evaluation and planning Partner with program staff in implementing data-driven improvements Guide program staff through improvement planning processes Create or modify tools (e.g., checklists, templates, forms) assist staff in using them and provide targeted follow-up to identified improvement needs. Align and collaborate across team members Actively collaborate with team members and contribute knowledge to the department: e.g., participate in group supervision, team meetings and cross-team workgroups Collaborate with City, State, and other external funders and advocate on behalf of programs and GSS Conduct occasional visits to program sites across New York City to provide training, technical assistance, quality improvement support, data reflection facilitation, and relationship-building with program staffQualifications:
Bachelor’s Degree required Experience working in quality improvement or program evaluation required Experience working in databases required Experience working with education or social services data preferred. Experience creating reports and data visualizations to communicate outcomes. Commitment to providing impactful services to participants Strong data management skills; understanding and love of data Comfort using Excel or other statistical programs to manipulate, analyze and visualize data. Enthusiasm for collaboration; friendly and responsive Experience managing multiple projects and precise attention to detail Ability to synthesize information from multiple sources Strong written, verbal, and visual communication skills Creativity and bold leadership Read LessThe Music Instructor is responsible for teaching students the fundamentals of playing their instrument through engaging and structured lessons. The instructor should have a strong foundation in music education, performance, and experience working with children. This role supports musical growth, discipline, and creative expression in a fun and encouraging environment. Candidates with the following expertise are encouraged to apply.
Reports To: Program Director, LEAPS Programs
Locations: Creston Campus – 125 E 181st Street, Bronx, NY 10453
MS 363 – 120 E 184th Street, Bronx, NY 10468
Hours: 8 - 10 hours/week; Non-exempt, September - June
Schedule: Program Hours are Monday - Friday, 2 pm - 6 pm
Salary: $19.50 / HR - $25.50
Major Duties:
Teach age-appropriate instrumental music lessons that focus on technique, rhythm, posture, and musical expression.
• Follow and adapt a sequenced music curriculum that meets students’ skill levels and learning styles.
• Submit lesson and unit plans in advance for review.
• Introduce basic music theory, sight-reading, and listening skills as part of instruction.
• Plan and lead a culminating performance, recital, or recording project at the end of each cycle.
• Work closely with the Program Director to align music instruction with program goals and expectations.
• Collaborate with group leaders and aides by assigning roles and communicating classroom needs.
• Guide how support staff can assist with practice and preparation between sessions.
• Ensure proper setup, tuning, storage, and care of all instruments and materials.
• Attend staff meetings and required trainings.
• Create a respectful, supportive environment where students are motivated to learn and perform.
• Bring patience, musical passion, and creativity to every class.
• Perform other related duties as assigned.
Qualifications:
Must be at least 18 years old. High School Diploma or GED required. Experience and/or training relevant to the position required. Candidates with some college, experience with adolescents, and teaching/coaching youth are encouraged to apply. Flexibility, creativity, and enthusiasm for young people Excellent planning, organization, and time management skills Ability to engage youth while setting structure and limits in a group setting. Energetic, motivated self-starter and a team player Excellent verbal and written communication skills. Must have a commitment to work from a strength-based, youth and family development and trauma-informed perspective. Read LessJob Title: Kinship Navigator
Program: Family Foster Care
Reports To: Intake and Family Finding Supervisor, Family Foster Care
Location: 7 West Burnside Ave, Bronx, NY 10453
Schedule: 35 hours per week
Salary Range: 50-55k
Position Summary
The Kinship Navigator identifies and engages kinship resources for youth in foster care. This role serves as the primary point of contact for kinship families, providing support, addressing needs, and assessing the impact of programming, systems, policies, and procedures related to kinship care. The Kinship Navigator works collaboratively with internal teams to promote timely, stable, and permanent kinship placements.
Major Duties and Responsibilities
Develop and implement needs assessments for potential kinship caregiversPartner with Intake Specialists to review and assess new referrals to the foster care programHost and lead NTDC and TRIPP trainingsAttend initial family conferences for youth in foster care to identify potential kinship resourcesIntegrate kinship resource identification, including father engagement, within the first 30 days of foster care placementReview case records and conduct interviews with the child/youth, case planner, and available family members to develop genograms that support the family-finding processCollaborate with program staff to ensure all youth in foster care are assessed for potential kinship placementConduct diligent search efforts to identify appropriate kinship families and follow up with individuals who know the child, have expressed interest, or have had a positive relationship with the childMeet with family members and potential kinship resources to discuss the status and progress of permanent kinship placementsCoordinate and support pre-placement visits between youth and kinship resourcesRefer kinship caregivers to kinship services and community-based resources outside of the formal foster care systemProvide ongoing support to youth and kinship families, including home visits, to promote placement stabilityMeet monthly with youth and case planners to review kinship placement progressCollaborate with the Homefinding Department to support the training and certification of kinship homes, as appropriateMaintain timely and accurate documentation in ConnectionsAttend trainings related to kinship care, including classroom instruction, online modules, and webinarsSubmit monthly data reports related to intakes, kinship placements, and outreach activitiesApply Trauma-Informed Practices in all aspects of service deliveryPerform other duties as assignedQualifications
Bachelor’s degree required with a minimum of two years of post-graduate experience; MSW preferredFlexibility to work evenings and occasional weekendsDemonstrated ability to manage multiple priorities and build collaborative relationshipsStrong family support and customer service skillsProficiency in Microsoft Office and general computer literacyExcellent verbal and written communication skillsBilingual Spanish preferredCommitment to strength-based practice and/or a youth development framework Read LessTitle: Advocate Counselor, Boys and Girls YABC (Part Time)
Reports To: Program Director, Boys & Girls YABC located at Boys & Girls High School
Location: 1700 Fulton Street, Brooklyn, NY, 11213
Hours: 25 Hours/Week; Non-Exempt (12-month); Mon-Thurs: 2:00PM to 7:00PM; Friday 12:00PM to 5:00PM Summer Hours (Vary)
Salary: $24.18 - $27.47 / hr
Job Summary: The Advocate Counselor provides individual and group counseling, case management, advocacy, referrals and crisis intervention to over-aged, under-credited participants in the Young Adult Borough Center (YABC). The Advocate Counselor also assists in implementing other aspects of the program in close collaboration with agency and school personnel.
Major Duties:
Provide individual counseling and case management for a cohort of students identified as in need of support services.Conduct attendance outreach, via phone calls and Kinvolve, on a regular basis.Support and help students explore all post-secondary plan options (college, military, vocational programs, full-time work).Utilize social worker on site to refer youth and families to relevant resources within Good Shepherd Services and other community organizations.Participate in staff/team meetings and DOE meetings as needed.Function as an active member of Good Shepherd Services and school teams.Assist in carrying out other aspects of the program including planning/attending trips, celebrations, and leadership activities.Perform statistical, narrative, and record keeping duties as required.Collaborate with key school players on behalf of students: deans, teachers, guidance counselors, safety agents, Assistant Principal, etc.Communicate and engage effectively with GSS team members, including, but not limited to: Program Director, Social Worker/Therapist, Internship & Career Coordinator, Advocate Counselor peers at other YABC sites, etc.Actively engage in weekly supervision meetings with Program Director.Perform other duties as assigned.Qualifications:
Associate’s degree required.Experience working with adolescents/young adults in a school setting preferred.Bi-lingual Spanish/English preferred.Committed to upholding an inclusive environment in program that fosters a sense of community, belonging and connectedness.Must have excellent time management, organizational, verbal and written communication skills.Must have a commitment to work from a strength-based, and/or youth, family and community development perspective.Knowledge in mental health and well-being a plus. Read LessThe Activity Instructor- Master Barber plans and implements a Barbering curriculum that will prepare students to pass the Barber Apprentice examination and work as a barber in a local shop.
Reports To: Program Director
Location:
Hours: Up to 10 hrs per week; Non Exempt
Major Duties:
Create and facilitate robust curriculum in BarberingDevelop partnerships with local organizations to provide free student haircuts so the class gets to practice the craft.Teach students the etiquette and professionalism of barbering.Responsible for the setup, operation and clean up of activities and the organization, inventory and storing of relevant supplies and equipment.Articulate expectations to students and colleagues on what aspect of the class work needs to be strengthened and practiced in preparation for the next class.Participate in staff trainings, meetings and development activities as specifiedAttend all staff meetings and staff development training sessions, as specified.Perform other duties as assigned.Qualifications:
High School Diploma or GED required; licensed Master Barber with a minimum of 5 years’ experience requiredBilingual Spanish preferred.Experience in developing group lesson plans and leading group activities preferred.Must be able to engage young people and set structure and limits in a group setting.Demonstrated written, verbal, organizational, and prioritization skills.Capability to transition easily between working independently with a high degree of self- initiative and working a part of a team.Proven participant sensibility and ability to communicate with staff on all levels.Prior experience teaching preferredMust have a commitment to work from a trauma-informed, strength-based and youth and family development perspective. Read Less