Job DescriptionJob DescriptionAt Goldfish Swim School, we care about providing top-notch swim lessons. We also have a reputation for our golden experience & WOW customer service, thanks to the culture created by our team members. They are the ones who show our families why they should choose Goldfish Swim School week after week by making learning (and work) FUN!
This job is perfect if you have experience in sales and customer service with a natural talent for making other peoples days brighter and if youre someone who loves kids and is looking to have fun while being part of something bigger. What youll do here is going to mean something to so many families and make a difference in your community and in each childs life.
What will you be doing?
Your skills, knowledge and fin-tastic personality are essential to your community and the families that we serve. You will be responsible for managing front desk tasks, speaking to children and families and maintaining a school thats set up for success at every lesson. Youll use phone, email, text, salesforce and in-person communication to introduce families to our program and guide new families through their first days at Goldfish and be there to support children as they progress from mini and junior swimmers to gliders to pros!
Initiating conversations with both new and returning families about our lessons, our schedule and our well-established and proven curriculum of water safety, swim and swimplay skills. Conversations may include:Sharing knowledge and answering questions about our curriculum and student level placementReviewing schedule openings and scheduling members into classes through our administrative systemWalking new families through the first-day process, offering a tour of our facility and introducing each child to their instructor on their first dayUsing your expertise to address parent concerns and help them to resolve any issues they may have or act as a concierge to direct unanswerable questions to managers or pool deck supervisorsBuilding rapport with parents and family members through excellent customer service as their schedule and students needs progress through our program. We go above and beyond with the little details every day to give our families and our community the best impression possibleUsing sales experience to reach new membership and retention goals by communicating over the phone and in person and by following up on leads or previous conversations. You will be responsible for keeping records of all conversations in the computer system or CRM in a way your team can understandUsing observation, conversation and relationship development skills to identify parent concerns and offer solutions so that families can stay enrolled in swim lessonsUsing CRM software, such as Salesforce, to contact online inquiries and sharing the above-mentioned informationMaking sure you and your team are set up for success by preparing class schedules and reviewing that days lessons for new, canceled or makeup studentsCaring for the school by performing administrative duties, managing inventory and materials and by maintaining a sparkly clean facility when needed, making sure we offer the same quality standards for every family that dives through our doors
What can we offer you?
Competitive pay from $16-$18 per hour with membership, sales and retention bonuses5-8 hour shifts that are the same days and times each week so you always know when youre workingThorough, paid training, both online and in person, so you feel well-equipped to succeed in your positionA fun and tropical environment thats open all year round and is always 90 degrees and sunnyRecognition and rewards for your hard work - Gift cards, swag or pizza after a long day of lessons, staff outings, community involvement events like planting trees and feeding our first responders and company-sponsored events like baseball games, bowling, and water park tickets.Free E&A ILTP (lifeguard, CPR & AED) certificationSupport from your leaders and your team both at work and in life - we believe in providing open, honest communication in a positive environment
What will be expected of you?
Ability to swim; everyone on our team is lifeguard, CPR & AED certified. Youll go through our in-house lifeguard certification program as part of your training and you must pass a basic swim test (50 yards) to complete the course.Physical requirements of the day-to-day position include standing, reaching, bending, typing and working from an upright (standing) desk.Ability to work the same scheduled days every week (Ex. Every Monday from 8:30-1:30) including one weekday evening and one weekend day per workweek. Front desk team members are scheduled for 5-8 hour shifts based around lesson timesSales, retention or membership experience with a strong presence both answering phones and in person. Experience working with Salesforce or similar CRM as well as computer skills and experience with Google Suite (GMail, Google Docs, Sheets, etc.)Dedication to ensuring both customer success and the success of your school. Our willingness to help each student as an individual and your ability to bring your own personality to each conversation are key to the success of both you and the school.You must have communication skills to work not only with children, but with parents and team members as wellThe ability to do quality work and represent Goldfish Swim Schools mission to change lives and make a difference every day by going above and beyond with every detail, meeting and exceeding expectations to create a golden experienceDoing the right things, making the right decisions and treating people with integrity, compassion and trust
At Goldfish Swim School - Waugh Chapel, our core values are at the heart of everything we do and are behind every decision we make, both in water and in life. That includes the commitment to treating all people with integrity, compassion and trust. Were dedicated to building a team who is diverse in background, identity, perspective, culture and experience. As a proud equal opportunity employer, we value the qualities and characteristics that make you who you are. If you think you can see yourself as part of the GOLDEN Experience, we encourage you to continue and apply!
We are a culture-driven company. We practice our core values as much as we practice our swim skills and seek out others who believe in doing the right things, making the right decisions and teaching with integrity, compassion and trust. We are continuously awarded as top employers from our community and from those who matter most - our team!
Visit https://www.youtube.com/watch?v=TZTVvr5AgIA&t=33s to see what real employes are saying about Goldfish Swim School
Some of our most successful team members have worked in places like:
Gym, Fitness and Recreation CenterSpa, Hotel and Concierge rolesCustomer Success Manager, Customer Relations, sales and services team member or inside sales representativeCustomer Service Representative or Call Center RepresentativeInside Sales Representative, Sales RepresentativeEasily apply for this job using your resume or by signing in to your Indeed, ZipRecruiter or other job platform profile! You may be redirected to our careers page to apply, but we wont ask you to fill in your entire work history - just attach your resume.
Rate this job ad: https://forms.gle/8hcTdaRe1DLDsjrTA
Job DescriptionJob DescriptionMake waves and pave the way for your career! At Goldfish Swim School, were not only passionate about building confident swimmers, were also passionate about building careers for our team members. Our team is the reason we have a reputation for our golden experience & WOW customer service. They are the ones who show our families why they should choose Goldfish Swim School week after week, making learning (and work) FUN!
Were now hiring year-round, part-time instructors with leadership opportunities available within your first 3-6 months. Join as an instructor and explore the fin-tastic opportunities (and endless fish puns), even if this is your after school or second job.
Benefits:
Competitive wage of $16-$18 per hour and thorough training (fully paid) to help you feel confident in your abilitiesFrequent and regular pay raises with positive performance feedback - all of our leaders and member experience (front desk) representatives began as instructors! We are actively growing our leadership team of Golden Teachers, Trainers (Golden Buddies) and Deck Supervisors - all you have to do is learn our curriculum, culture and build relationships from within your teamFree swim lessons for children & siblingsGift cards, swag, staff outings and other rewards like pizza after a long night in the pool
We are a culture-driven company. We practice our core values as much as we practice our swim skills and seek out others who believe in doing the right things, making the right decisions and teaching with integrity, compassion and trust. We are continuously awarded as top employers from our community and from those who matter most - our team!
Requirements:
Ability to swim; everyone on our team is lifeguard, CPR & AED certified. Youll go through our in-house lifeguard certification program as part of your training and you must pass a basic swim test (50 yards) to complete the courseMust be able to commit to missing no more than one class every 6 weeks (80-90% attendance) for each day you workYou will find and prepare your own substitute teacher when you arent able to teach yourself, leaving notes so that your substitute can be as fin-tastic as you areAbility to be in the water for 4 hours at a time; this is an in-water position in a chlorinated pool and can be difficult for individuals with sensitive skin without proper pre and post shift care
Schedule:
This position is a great opportunity for those ages 16 and up and others who are interested in an exciting, part time position. Your schedule will be created based on your availability and our set lesson times from:9:00-1:00 on Monday and Tuesday4:00-8:00 on Monday, Tuesday, and Thursday4:00-8:00 on Wednesday9:00-1:00 on Saturday9:00-1:00 and 1:30-3:00 on SundayYoull be scheduled for the same days each week (Ex. every Monday from 4:00-8:00) and arrive 15 minutes before lessons start to participate in the pre-shift meetingWe wont ask you to stay late at night, when lessons end, we go home!
*We do not offer half-shifts or mid-shifts, you must be available for the above mentioned lesson times
Visit https://www.youtube.com/watch?v=TZTVvr5AgIA&t=33s to see what real instructors are saying about Goldfish Swim School
At Goldfish Swim School - Waugh Chapel, our core values are at the heart of everything we do and are behind every decision we make, both in water and in life. That includes the commitment to treating all people with integrity, compassion and trust. Were dedicated to building a team who is diverse in background, identity, perspective, culture and experience. As a proud equal opportunity employer, we value the qualities and characteristics that make you who you are. If you think you can see yourself as part of the GOLDEN Experience, we encourage you to continue and apply!
Did you know that most swim instructors have been athletes or participate in art and theater, have been baristas or worked in restaurants, retail and customer service before discovering their love of teaching at Goldfish? We come from all different backgrounds child care worker, camp counselor, babysitter or nanny, stay at home mom, elementary education or teachers ade, physical therapy assistant or healthcare worker. Team members in the past have worked with Goldfish through High School and College to move into management positions, making memories that last a lifetime!
Easily apply for this job using your resume or by signing in to your Indeed, ZipRecruiter or other job platform profile! You may be redirected to our careers page to apply, but we wont ask you to fill in your entire work history - just attach your resume.
Rate this job ad: https://forms.gle/8hcTdaRe1DLDsjrTA
Job DescriptionJob DescriptionOur swimmers are diving into great lessons and our employees are diving into great opportunities! Were now hiring year-round, part-time instructors (no seasonal positions available) with leadership opportunities available within your first 3-6 months. Yes, you can grow with Goldfish even if this is your after school or second job to help your future career!
A day in the life as a swim instructor:
You will be responsible for the success of swim lessons by reviewing your class schedule and preparing your class materials and lesson themes. Youll teach 4 swimmers per class by going through our well-established and proven curriculum of water safety, swim and swimplay skills (6 swimmers in our infant, parent-and-me style lessons). After each 30 minute lesson, you communicate progress (and celebrate the accomplishments!) with parents and caregivers.
Why choose Goldfish Swim School?
Our instructors are the reason we have a reputation for our golden experience & WOW customer service. They are the ones who show our families why they should choose Goldfish Swim School week after week, making learning (and work) FUNWe have a built-in growth track to help you grow personally and professionally - all of our leaders began as instructors! We are actively growing our leadership team of Golden Teachers, Trainers (Golden Buddies) and Deck Supervisors - all you have to do is learn our curriculum, culture and build relationships from within your teamWe practice our core values as much as we practice our swim skills and seek out others who believe in doing the right things, making the right decisions and teaching with integrity, compassion and trustWe are continuously awarded as top employers from our community and from those who matter most - our team
Benefits:
Competitive wage of $16-$18 per hourFrequent and regular pay raises with positive performance feedbackThorough, paid training and in-house lifeguard certification classFree swim lessons for children & siblingsGift cards, swag, staff outings and other rewards like pizza after a long night in the pool
Requirements:
Ability to swim; you must pass a basic swim test (50 yards) to complete your training & certificationsMust be able to commit to missing no more than one class every 6 weeks (80-90% attendance) for each day you workYou will find and prepare your own substitute teacher when you arent able to teach yourself, leaving notes so that your substitute can be as fin-tastic as you areAbility to be in the water for 4 hours at a time; this is an in-water position in a chlorinated pool and can be difficult for individuals with sensitive skin without proper pre and post shift care
Schedule:
This position is a great opportunity for those ages 16 and up and others who are interested in an exciting, part time position. Your schedule will be created based on your availability and our set lesson times from:9:00-1:00 on Monday and Tuesday4:00-8:00 on Monday, Tuesday, and Thursday4:00-8:00 on Wednesday9:00-1:00 on Saturday9:00-1:00 and 1:30-3:00 on SundayYoull be scheduled for the same days each week (Ex. every Monday from 4:00-8:00) and arrive 15 minutes before lessons start to participate in the pre-shift meetingWe wont ask you to stay late at night - When lessons end, we go home!
*We do not offer half-shifts or mid-shifts, you must be available for the above mentioned lesson times
Visit https://www.youtube.com/watch?v=TZTVvr5AgIA&t=33s to see what real instructors are saying about Goldfish Swim School
At Goldfish Swim School - Waugh Chapel, our core values are at the heart of everything we do and are behind every decision we make, both in water and in life. That includes the commitment to treating all people with integrity, compassion and trust. Were dedicated to building a team who is diverse in background, identity, perspective, culture and experience. As a proud equal opportunity employer, we value the qualities and characteristics that make you who you are. If you think you can see yourself as part of the GOLDEN Experience, we encourage you to continue and apply!
Did you know that most swim instructors have been athletes or participate in art and theater, have been baristas or worked in restaurants, retail and customer service before discovering their love of teaching at Goldfish? We come from all different backgrounds child care worker, camp counselor, babysitter or nanny, stay at home mom, elementary education or teachers ade, physical therapy assistant or healthcare worker. Team members in the past have worked with Goldfish through High School and College to move into management positions, making memories that last a lifetime!
Easily apply for this job using your resume or by signing in to your Indeed, ZipRecruiter or other job platform profile! You may be redirected to our careers page to apply, but we wont ask you to fill in your entire work history - just attach your resume.
Rate this job ad: https://forms.gle/8hcTdaRe1DLDsjrTA
Job DescriptionJob DescriptionBenefits:
401(k)401(k) matchingCompany partiesDental insuranceEmployee discountsFree uniformsHealth insuranceOpportunity for advancementPaid time offParental leaveTraining & developmentVision insuranceWellness resources
At Goldfish Swim School, were not only passionate about building confident swimmers, were also passionate about building careers for our team members. Our team is the reason we have a reputation for our golden experience & WOW customer service. They are the ones who show our families why they should choose Goldfish Swim School week after week, making learning (and work) FUN!
As an Assistant General Manager, you will be responsible for ensuring the success of our swim lessons by managing and motivating a successful team, coordinating and reviewing class schedules and ensuring you have a school thats set up for success at every lesson. Youll guide new team members and families through their first days at Goldfish and be there to support them as they progress in our program and in life.
O-fish-ial Summary: Oversees the quality and success of Goldfish Swim School daily operations including staffing, pool operations, cash management, customer service, retail and vending department, private party operations and workplace employee activities.
Perks and Benefits:
Base pay of $50-52,000 annuallyBonuses based off of monthly, quarterly and annual goalsMedical, Dental, Vision, and 401k program with employer matchingPaid Holidays, Paid Time Off, and Vacation DaysMonthly phone stipendCompany issued laptop for business usePaid training and lifeguard certificationFree swim lessons for children and siblingsCulture driven company who practices our core values as much as we practice our swim skills
Your success in this role will be measured by your ability to:
Provide a positive staff culture from day 1 and offering open, honest communication in a positive and nurturing environmentBuild a team who provides the same quality work as you and doing quality work yourself nby cross-training in multiple roles, substituting when necessary and representing Goldfish Swim Schools core valuesDo the right things, making the right decisions and treating people with integrity, compassion and trustCreate a workplace that provides fundamental job and life skills for those looking to expand their careersDirect and control daily operations to ensure the school is running according to Goldfish Swim Schools standard operating proceduresProvide sales and marketing training to staff and stay on track with quarterly and annual enrollment goals and any subsequent goals intended to measure successCreate and implement a plan of action when quarterly and annual goals are off trackGain high level competency in class bookings, scheduling, reporting and administrative functions as well as the Goldfish Swim School curriculum, swim lesson quality standards and safety standards
What else do you need to know?
Everyone in our building is lifeguard CPR & AED certified, so you must be able to swim, passing a basic swim test (50 yards) to earn your certification. All management team members will also obtain their Certified Pool Operator (CPO) certificationYou will direct and oversee the implementation of the Emergency Action Plan (EAP) and all safety procedures for the schoolWe require schedule availability that includes some weekday evenings (until 8:30pm) and at least one weekend (Saturday or Sunday) shift per workweek and the ability to work the same scheduled days every week (Ex. every Monday from 8:30-4:30)We are a culture-driven company who practices our core values as much as we practice our swim skills. Our managers must be enthusiastic leaders who have a strong focus on employee engagement as well as the member / customer experience. We want to be a place where employees love to work and where our families feel taken care of and we want to be known for our positive impact in our community.
At Goldfish Swim School - Waugh Chapel, our core values are at the heart of everything we do and are behind every decision we make, both in water and in life. That includes the commitment to treating all people with integrity, compassion and trust. Were dedicated to building a team who is diverse in background, identity, perspective, culture and experience. As a proud equal opportunity employer, we value the qualities and characteristics that make you who you are. If you think you can see yourself as part of the GOLDEN Experience, we encourage you to continue and apply!
Easily apply for this job using your resume or by signing in to your Indeed, ZipRecruiter or other job platform profile! You may be redirected to our careers page to apply, but we wont ask you to fill in your entire work history - just attach your resume.
