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Goldbelt Incorporated
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  • Overview Please note that this position is contingent upon the succes... Read More
    Overview Please note that this position is contingent upon the successful award of a contract currently under bid. A leader in cutting-edge research and technology in the cyber arena, CPMG focuses on using business drivers to guide cybersecurity activities and manage risk. CPMG offers flexible, integrative solutions for Department of Defense (DoD) contractors, among others, and specializes in cybersecurity, information and operational technology, electronic security surveillance, and support services. Summary: The Quality Control Specialist IV (Team Lead) serves as the senior quality assurance and compliance authority for the Clinical Infrastructure Modernization Program Lifecycle Environment (CIMPLE), supporting the Compute and Storage Management Service (CSMS) and Data Center Operations (DCOPS). This role is responsible for leading quality control activities across enterprise virtualization services, ensuring all technical deliverables, processes, and documentation meet contractual requirements, DoD standards, and DHA governance expectations. Responsibilities Essential Job Functions: * Lead and oversee the Quality Control (QC) program for CIMPLE CSMS/DCOPS task execution and deliverables * Develop, implement, and maintain quality control plans, procedures, and metrics aligned with contract requirements * Review and validate technical deliverables, including architectural designs, installation and configuration documentation, testing results, upgrade procedures, RCAs, RMF artifacts, and other CDRLs * Ensure compliance with DoD, DHA, and contract-specific standards, including RMF, STIGs, IAVAs, and change management processes * Conduct quality audits and assessments of engineering and operational activities supporting Type-1 hypervisor environments * Identify quality risks, trends, and systemic issues; recommend corrective and preventive actions * Lead root cause analysis and lessons learned efforts related to quality deficiencies Qualifications Necessary Skills and Knowledge: * Advanced knowledge of quality assurance and quality control principles in IT infrastructure environments * Strong understanding of enterprise virtualization, data center operations, and system lifecycle management * In-depth knowledge of DoD compliance frameworks, including RMF, STIGs, IAVAs, and risk acceptance processes * Experience reviewing technical documentation and validating compliance with contractual and regulatory requirements * Ability to analyze complex technical processes and identify quality gaps or improvement opportunities * Strong leadership, communication, and stakeholder engagement skills * Experience developing quality metrics, dashboards, and performance reports * Proficiency with Microsoft Office tools Minimum Qualifications: * Ten (10) years of experience in developing public, private, hydrid, or multi-Cloud Computing solutions within a Software as a Service, Platform as a Service, and/or Infrastructure as a Service platform to enable data, servers, networks, storage, development tools, and/or applications through a cloud computing environment. Experience required in Amazon Web Services, Oracle Cloud Infrastructure, or Azure Cloud providers. * The contractor shall have a TOP SECRET (TS) facility clearance (FCL) with Sensitive Compartmented Information (SCI) access (TS/SCI). Preferred Qualifications: * Bachelor's degree in Information Technology, Engineering, Quality Management, or a related field Pay and Benefits At Goldbelt, we value and reward our team's dedication and hard work. We provide a competitive base salary commensurate with your qualifications and experience. As an employee, you'll enjoy a comprehensive benefits package, including medical, dental, and vision insurance, a 401(k) plan with company matching, tax-deferred savings options, supplementary benefits, paid time off, and professional development opportunities. Read Less
  • Overview Please note that this position is contingent upon the succes... Read More
    Overview Please note that this position is contingent upon the successful award of a contract currently under bid. A leader in cutting-edge research and technology in the cyber arena, CPMG focuses on using business drivers to guide cybersecurity activities and manage risk. CPMG offers flexible, integrative solutions for Department of Defense (DoD) contractors, among others, and specializes in cybersecurity, information and operational technology, electronic security surveillance, and support services. Summary: The Quality Control Specialist IV (Team Lead) serves as the senior quality assurance and compliance authority for the Clinical Infrastructure Modernization Program Lifecycle Environment (CIMPLE), supporting the Compute and Storage Management Service (CSMS) and Data Center Operations (DCOPS). This role is responsible for leading quality control activities across enterprise virtualization services, ensuring all technical deliverables, processes, and documentation meet contractual requirements, DoD standards, and DHA governance expectations. Responsibilities Essential Job Functions: * Lead and oversee the Quality Control (QC) program for CIMPLE CSMS/DCOPS task execution and deliverables * Develop, implement, and maintain quality control plans, procedures, and metrics aligned with contract requirements * Review and validate technical deliverables, including architectural designs, installation and configuration documentation, testing results, upgrade procedures, RCAs, RMF artifacts, and other CDRLs * Ensure compliance with DoD, DHA, and contract-specific standards, including RMF, STIGs, IAVAs, and change management processes * Conduct quality audits and assessments of engineering and operational activities supporting Type-1 hypervisor environments * Identify quality risks, trends, and systemic issues; recommend corrective and preventive actions * Lead root cause analysis and lessons learned efforts related to quality deficiencies Qualifications Necessary Skills and Knowledge: * Advanced knowledge of quality assurance and quality control principles in IT infrastructure environments * Strong understanding of enterprise virtualization, data center operations, and system lifecycle management * In-depth knowledge of DoD compliance frameworks, including RMF, STIGs, IAVAs, and risk acceptance processes * Experience reviewing technical documentation and validating compliance with contractual and regulatory requirements * Ability to analyze complex technical processes and identify quality gaps or improvement opportunities * Strong leadership, communication, and stakeholder engagement skills * Experience developing quality metrics, dashboards, and performance reports * Proficiency with Microsoft Office tools Minimum Qualifications: * Must have a minimum of 5+ years of experience performing quality control or quality assurance functions * Demonstrated experience leading quality initiatives or supervising QC staff * Experience working in regulated, compliance-driven environments * Must have a Secret security clearance Preferred Qualifications: * Bachelor's degree in Information Technology, Engineering, Quality Management, or a related field Pay and Benefits At Goldbelt, we value and reward our team's dedication and hard work. We provide a competitive base salary commensurate with your qualifications and experience. As an employee, you'll enjoy a comprehensive benefits package, including medical, dental, and vision insurance, a 401(k) plan with company matching, tax-deferred savings options, supplementary benefits, paid time off, and professional development opportunities. Read Less
  • Quality Control Specialist II  

    - Charleston
    Overview Please note that this position is contingent upon the succes... Read More
    Overview Please note that this position is contingent upon the successful award of a contract currently under bid. A leader in cutting-edge research and technology in the cyber arena, CPMG focuses on using business drivers to guide cybersecurity activities and manage risk. CPMG offers flexible, integrative solutions for Department of Defense (DoD) contractors, among others, and specializes in cybersecurity, information and operational technology, electronic security surveillance, and support services. Summary: The Quality Control Specialist II supports quality assurance and compliance activities for enterprise infrastructure modernization, virtualization, cloud computing, and operational sustainment efforts within the CIMPLE environment. The role assists with monitoring performance standards, reviewing technical deliverables, and ensuring compliance with DHA, DoD, and contractual requirements. Responsibilities Essential Job Functions: * Support quality control and quality assurance activities for infrastructure modernization and cloud initiatives. * Review technical documentation, configurations, and operational procedures for compliance with project requirements. * Assist with audits, inspections, and process improvement initiatives. * Monitor compliance with cybersecurity, RMF, and operational standards. * Support testing and validation activities for virtualization and cloud environments. * Coordinate with engineering and program management personnel to ensure deliverable quality. Qualifications Necessary Skills and Knowledge: * Knowledge of quality assurance methodologies and process improvement principles. * Familiarity with cloud computing environments and virtualization technologies. * Strong analytical and organizational skills. * Effective written and verbal communication skills. Minimum Qualifications: * Three (3) years of experience in developing public, private, hydrid, or multi-Cloud Computing solutions within a Software as a Service, Platform as a Service, and/or Infrastructure as a Service platform to enable data, servers, networks, storage, development tools, and/or applications through a cloud computing environment. * Experience required in Amazon Web Services, Oracle Cloud Infrastructure, or Azure Cloud providers. * The contractor shall have a TOP SECRET (TS) facility clearance (FCL) with Sensitive Compartmented Information (SCI) access (TS/SCI). Preferred Qualifications: * Experience supporting DHA, DoD, or Federal IT programs. * Quality assurance or process improvement certification. Pay and Benefits At Goldbelt, we value and reward our team's dedication and hard work. We provide a competitive base salary commensurate with your qualifications and experience. As an employee, you'll enjoy a comprehensive benefits package, including medical, dental, and vision insurance, a 401(k) plan with company matching, tax-deferred savings options, supplementary benefits, paid time off, and professional development opportunities. Read Less
  • Project Manager  

    - Arlington
    Overview Please note that this position is contingent upon the succes... Read More
    Overview Please note that this position is contingent upon the successful award of a contract currently under bid. Accelerating the delivery of care and providing superior force health readiness across the Military, Federal, and Civilian landscapes. Taku is committed to providing transformative and comprehensive health operational capabilities to support customers across scientific, clinical, technological, and program management areas. Summary: The Project Manager shall be responsible for the oversight and guidance of all Contracting Personnel, ensuring timely, high-quality deliverables and overall contract performance on a part-time basis. Responsibilities Essential Job Functions: * Serve as the primary point of contact between the Contractor and Government representatives for all contract-related matters. * Provide overall management, coordination, scheduling, and oversight of contractor personnel supporting OASA IE&E and ODASAs. * Ensure contract performance meets all Performance Work Statement (PWS) requirements, quality standards, and delivery timelines. * Monitor project schedules, milestones, deliverables, staffing levels, and resource allocation to ensure successful contract execution. * Coordinate daily operational activities across multiple functional support areas, including operations support, security administration, communications, knowledge management, and web development. * Prepare and deliver status reports, performance metrics, meeting summaries, and other management documentation as required. * Facilitate communication and collaboration between Government stakeholders and contractor personnel. * Identify project risks, operational issues, and performance concerns, and implement corrective actions as needed. Qualifications Necessary Skills and Knowledge: * Knowledge of federal government contracting environments and program/project management principles. * Familiarity with Department of Defense and Department of the Army organizational structures, policies, and administrative processes. * Strong leadership, organizational, and team coordination skills. * Ability to manage multiple priorities and deadlines in a fast-paced operational environment. * Excellent verbal and written communication skills, including briefing senior leadership. * Proficiency with Microsoft Office Suite, collaboration tools, and project tracking systems. * Ability to analyze operational requirements and implement effective solutions. * Knowledge of risk management, quality assurance, and performance management practices. * Strong interpersonal skills with the ability to work effectively with diverse stakeholders. * Ability to maintain professionalism and discretion while handling sensitive or classified information. Minimum Qualifications: * Shall possess 3-5 years of experience in a first-line supervisory role along with demonstrated experience in program and contract management, including oversight of task execution, integration across functional areas, performance tracking, and direct coordination with Government stakeholders. * Shall comply with requirements for a National Agency check with Inquiries (NACI) (Tier 1) background investigation Preferred Qualifications: * Possess a Secret clearance or Top-Secret security clearance. * Project Management Professional (PMP) certification or equivalent project management certification. Pay and Benefits At Goldbelt, we value and reward our team's dedication and hard work. We provide a competitive base salary commensurate with your qualifications and experience. As an employee, you'll enjoy a comprehensive benefits package, including medical, dental, and vision insurance, a 401(k) plan with company matching, tax-deferred savings options, supplementary benefits, paid time off, and professional development opportunities. Read Less
  • Quality Control Specialist III  

    - Charleston
    Overview Please note that this position is contingent upon the succes... Read More
    Overview Please note that this position is contingent upon the successful award of a contract currently under bid. A leader in cutting-edge research and technology in the cyber arena, CPMG focuses on using business drivers to guide cybersecurity activities and manage risk. CPMG offers flexible, integrative solutions for Department of Defense (DoD) contractors, among others, and specializes in cybersecurity, information and operational technology, electronic security surveillance, and support services. Summary: The Specialist, Quality Control III performs advanced quality assurance, compliance oversight, and process improvement activities supporting enterprise infrastructure modernization and cloud operations within the CIMPLE environment. Responsibilities Essential Job Functions: * Conduct audits, technical reviews, inspections, and process evaluations. * Develop and implement quality control procedures, standards, and performance metrics. * Ensure compliance with RMF, cybersecurity, configuration management, and operational standards. * Review engineering deliverables, system implementations, and operational documentation. * Coordinate corrective action plans and monitor resolution activities. * Support continuous process improvement and operational efficiency initiatives. * Prepare quality assurance reports and briefings for leadership and stakeholders. Qualifications Necessary Skills and Knowledge: * Advanced knowledge of quality assurance methodologies and compliance frameworks. * Strong understanding of cloud computing, virtualization, and enterprise infrastructure operations. * Familiarity with DoD cybersecurity, RMF, and operational requirements. * Strong analytical, organizational, and communication skills. Minimum Qualifications: * Five (5) years of experience in developing public, private, hydrid, or multi-Cloud Computing solutions within a Software as a Service, Platform as a Service, and/or Infrastructure as a Service platform to enable data, servers, networks, storage, development tools, and/or applications through a cloud computing environment. * Experience required in Amazon Web Services, Oracle Cloud Infrastructure, or Azure Cloud providers. * The contractor shall have a TOP SECRET (TS) facility clearance (FCL) with Sensitive Compartmented Information (SCI) access (TS/SCI). Preferred Qualifications: * Quality assurance certification. * Experience supporting DHA, MHS, or Federal healthcare IT programs. Pay and Benefits At Goldbelt, we value and reward our team's dedication and hard work. We provide a competitive base salary commensurate with your qualifications and experience. As an employee, you'll enjoy a comprehensive benefits package, including medical, dental, and vision insurance, a 401(k) plan with company matching, tax-deferred savings options, supplementary benefits, paid time off, and professional development opportunities. Read Less
  • Overview Please note that this position is contingent upon the succes... Read More
    Overview Please note that this position is contingent upon the successful award of a contract currently under bid. Dedicated to serving those who defend the US and warfighters, Nisga'a MOSTT offers Military Operations support and Specialized Tactical Training (MOSTT). Nisga'a MOSTT's services include aviation and military training, cybersecurity, intelligence gathering and analysis, and simulation and exercise support, as well as aviation flight logistics support and unmanned aerial vehicle support. The Project Coordinator (SME) shall review and revise program documentation necessary to undertake and manage both system and services acquisitions, to include assessment of technical approaches, acquisition strategies and plans, conducting market surveys, assessing operational and performance requirements, and assessing evolving concepts of operation in response to identified requirements consistent with DHA policies and standards. The Contractor shall review and cross-check for completeness, and revise documentation for use in solicitations and contracts for systems and services, including but not limited to Statements of Work (SOWs), Performance Work Statements (PWSs), Statements of Objectives (SOOs), Performance Specifications, Systems Engineering Plans (SEPs), Request for Information (RFIs) from Industry on state of the art medical simulations data requirements, executive summaries, contract schedules, award fee documents, source selection documents and Requests for Proposal (RFPs) elements. Responsibilities Essential Job Functions: * The Contractor shall review and provide an analysis of industry responses to the RFIs and RFPs. * The Contractor shall assist in the translation of customer requirements into program documents for Government review and Industry solicitation. * The Contractor shall review and revise SOWs, specifications, Systems Engineering Plans (SEPs) and management documents prepared by program Integrated Product Teams (IPTs) for use in acquisitions, identify shortcomings and non- compliances, and recommend changes and improvements to comply with DHA organizational policies, Service, Department of Defense (DoD) and Federal acquisition policies and regulations, and laws. * The Contractor shall provide administrative support, after proper authorization has been secured, for evaluation/review of Contractor technical, management and cost proposals, in accordance with established evaluation factors, criteria, and approved procedures. * The Contractor shall perform market research for medical simulation and assist in keeping a library of commercial capabilities with up-to-date technology. * The Contractor shall coordinate and review requirements documents with planned or available funding to ensure efforts are compliant with fiscal law rules for proper use of funds. The Contractor shall review and recommend an appropriate contract vehicle to program management. * The Contractor shall provide assistance in the draft, revision and configuration management of program documentation necessary to undertake and manage systems acquisitions to include: milestone schedules, Acquisition Strategies (ASs) and Acquisition Plans (APs), Milestone Decision Authority (MDA) and ACAT Designation memorandums, Market Surveys, Performance Specifications, SOWs, SOOs, PWSs, Justification & Approval/Exception to Fair Opportunity (J&A/EFO) documents, Source Selection Plans (SSPs), Life-cycle Management Plans (LCMPs), Supportability Strategies, Systems Engineering Plans (SEPs), Materiel Fielding Plans (MFPs), Memorandums of Notification (MONs), Information Support Plans (ISPs), and Cost Analysis Requirements Descriptions (CARDs) (approximately 3-7 annually). * The Contractor shall assist with Scope of Effort determinations and review of Rough Orders of Magnitudes (ROMs) of future work to support the estimation of Customer budgets. * The Contractor shall maintain the acquisition documentation library for MST PMO. * The Contractor shall provide IPT support to include: capturing program initiatives and requirements, implementing document templates, developing workflows, integrating schedules, preparing briefings, setting up IPT meetings, capturing and tracking action items, writing and distributing the meeting minutes, and posting all documents to the SharePoint site. * The Contractor shall set-up and provide configuration control of a secure MST PMO SharePoint site for posting of all acquisition and programmatic documents for access by authorized DHA personnel. Qualifications Necessary Skills and Knowledge: * Acquisition strategy and documentation expertise. * Analytical and critical thinking skills. * Strong attention to detail and compliance focus. * Project coordination and stakeholder management. * Written and verbal communication skills. * Ability to manage multiple priorities in a fast-paced environment. Minimum Qualifications: * 5-8+ years of experience supporting federal acquisition programs, preferably within DoD or DHA environments. * Demonstrated expertise in federal acquisition documentation and lifecycle management. * Requires Secret Clearance Preferred Qualifications: * Bachelor's degree in Business, Acquisition Management, Engineering, or related field Pay and Benefits At Goldbelt, we value and reward our team's dedication and hard work. We provide a competitive base salary commensurate with your qualifications and experience. As an employee, you'll enjoy a comprehensive benefits package, including medical, dental, and vision insurance, a 401(k) plan with company matching, tax-deferred savings options, supplementary benefits, paid time off, and professional development opportunities. Read Less
  • Overview Please note that this position is contingent upon the succes... Read More
    Overview Please note that this position is contingent upon the successful award of a contract currently under bid. Dedicated to serving those who defend the US and warfighters, Nisga'a MOSTT offers Military Operations support and Specialized Tactical Training (MOSTT). Nisga'a MOSTT's services include aviation and military training, cybersecurity, intelligence gathering and analysis, and simulation and exercise support, as well as aviation flight logistics support and unmanned aerial vehicle support. The Project Coordinator (Entry Level) shall support office management and clerical services in support of MST PMO to include preparation, receipt, coordination, staffing and distribution of correspondence, rosters, materials and briefings, receipt of visitors and phone calls, administration of hardcopy files and electronic records, coordination of travel arrangements, preparation and submission of travel orders and travel vouchers to appropriate approval level via the Defense Travel System (DTS), appointment scheduling and calendar maintenance, action tracking, planning, coordinating, and executing movement of one office to another, general office management duties, and timecard administration for all civilians. Responsibilities Essential Job Functions: * The Contractor shall coordinate and submit visit requests and specific clearance requests for visitors to MST PMO and all MST PMO's locations and facilities. Support MST PMO personnel in obtaining official U.S. passports, Visas, and other documentation as needed for Outside United States travel. * The Contractor shall assist with mail handling services to include arrangement and tracking of courier shipments, sorting and distribution of internal mail and other items of distribution. * The Contractor shall resolve daily issues relating to the creation of DTS travel authorizations (orders), vouchers and local travel vouchers. * The Contractor shall support preparation and processing of routine awards, such as on the-Spot and Special Act, as well as developing and maintaining an awards action log. * The Contractor shall support the preparation of numerous briefings and presentations for MST PMO. This involves reviewing submissions, critiquing, many versions, detecting errors, and corrections as needed. * The Contractor shall support the preparation of the MST PMO quarterly Town Hall Presentation, and other conferences as needed. * The Contractor shall track facility work requests and provide support to customers such as assistance with initiation of work requests and determination of work request status. Respond to reports of issues and other problems involving cubicle occupancy with property managers to determine the status and ensure problem resolution. * The Contractor shall perform all aspects of Hurricane Readiness and Preparation to include representation of MST PMO at coordination meetings, distribution of guidance, coordination and preparation of phone notification rosters and distribution of plastic coverings for computers. * The Contractor shall track supply requirements on a monthly basis. * The Contractor shall perform supply support services to include monitoring on hand supplies, consolidating MST PMO supply orders, researching vendors and cost, verifying receipt of supplies against orders and distribution of supplies on a monthly basis. * The Contractor shall monitor toner requirements and toner purchases for MST PMO wide desk-side printers on a quarterly basis. * The Contractor shall contact the Help Desk to resolve printer issues for MST PMO. * The Contractor shall assist with the in-processing of new personnel. This includes but is not limited to processing CRS requests, coordinating sponsorship, coordinating security requirements, and scheduling initial IT support. * The Contractor shall track mandatory training requirements for all employees and ensure timely notification of all training update/renewal requirements. Qualifications Necessary Skills and Knowledge: * Strong organizational and time management skills * Basic proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook) * Strong written and verbal communication skills Minimum Qualifications: * High school diploma or equivalent * 0-2 years of administrative, office support, or coordination experience * Require Secret Clearance Preferred Qualifications: * Associate's or Bachelor's degree preferred. Pay and Benefits At Goldbelt, we value and reward our team's dedication and hard work. We provide a competitive base salary commensurate with your qualifications and experience. As an employee, you'll enjoy a comprehensive benefits package, including medical, dental, and vision insurance, a 401(k) plan with company matching, tax-deferred savings options, supplementary benefits, paid time off, and professional development opportunities. Read Less
  • Project Manager  

    - Arlington
    Overview Please note that this position is contingent upon the succes... Read More
    Overview Please note that this position is contingent upon the successful award of a contract currently under bid. Goldbelt Glacier is accelerating healthcare delivery and providing superior force health readiness across the military, federal, and civilian landscapes. Goldbelt Glacier is committed to providing transformative and comprehensive health operational capabilities to support customers across scientific, clinical, technological, and program management areas. Summary: The Project Manager will lead and oversee the Civilian Readiness and Talent Management Support to the Assistant Secretary of the Army for Manpower & Reserve Affairs (ASA (M&RA)). This role involves managing the successful delivery coordinating resources, ensuring compliance with contractual requirements, and fostering strong stakeholder relationships. The ideal candidate will have experience in project management, workforce training, and government contract execution. Responsibilities Essential Job Functions: * Oversee program to increase readiness of Civilian workforce and develop, implement, and institutionalize Army Civilian talent management across its four core functions - acquire, develop, employ, and retain. * Provide oversight and guidance for all personnel assigned to the TO, performance of work, and compliance and quality control. * Provide analytic, advisory, management, and administrative support to all activities as necessary. * Conduct bi-weekly program reviews with client. * Perform other duties as assigned. Qualifications Necessary Skills and Knowledge: * Extremely knowledgeable in Army Staff operations including talent management life cycle areas (acquire, develop, employ, and retain) * Extensive knowledge of the Army talent management initiatives, strategic planning, workforce development, employee engagement, leadership development, career programs, marketing, graphic design, and data science, analysis, and reporting. * Proven ability to manage multiple priorities and work effectively in a fast-paced environment. * Excellent leadership, communication, and problem-solving skills. * Proficiency in project management tools and Microsoft Office Suite. Minimum Qualifications: * Master's degree and 5 years of experience supporting the Department of Defense. In lieu of a master's degree, 10 years' experience supporting the Department of Defense and a bachelor's degree. * Project Management Professional (PMP) certification. * Secret Clearance * Travel to Washington, DC and Chicago, IL as required. Pay and Benefits At Goldbelt, we value and reward our team's dedication and hard work. We provide a competitive base salary commensurate with your qualifications and experience. As an employee, you'll enjoy a comprehensive benefits package, including medical, dental, and vision insurance, a 401(k) plan with company matching, tax-deferred savings options, supplementary benefits, paid time off, and professional development opportunities. Read Less
  • Overview Please note that this position is contingent upon the succes... Read More
    Overview Please note that this position is contingent upon the successful award of a contract currently under bid. Accelerating the delivery of care and providing superior force health readiness across the Military, Federal, and Civilian landscapes. Taku is committed to providing transformative and comprehensive health operational capabilities to support customers across scientific, clinical, technological, and program management areas. Summary: The General Services Administration (GSA) is seeking call center services to support the GSA Office of Fleet Management, offering program assistance and instruction to GSA Fleet Management Federal customers under the GSA Short-Term Rental (STR) Program. The Customer Service Representative III serves as a senior-level subject matter expert for the daily customer service call center operations supporting the GSA STR Program. Primary work location is 230 South Dearborn Street, Suite 3800, Chicago, IL 60604; however, work may be performed remotely or at an alternate approved location based on government direction or operational needs, up to five days per week. Responsibilities Essential Job Functions: * Respond to telephone, e-mail, and other electronic communication requests (emails or other electronic "Chat" platforms) from Federal STR customers. * Perform routine tasks which require knowledge of GSA Fleet and STR procedures and rules. Provide simple vehicle leasing and rental information and appropriate information sheets and forms to current and potential fleet customers regarding services available, the procedures to follow, and where to obtain additional program information. * Respond to customer inquiries and assist with customer requests on a wide variety of available vehicles and/or equipment; familiarity with industry terminology and offerings as well as vehicle/equipment specifications needed. * Resolve complex customer and vendor issues and support escalations * Provide upon request a listing of available vehicles/equipment with ceiling pricing and assist the customer with related factors such as length of trip, freight/passenger requirements, vehicle or equipment pickup/delivery and fuel card use. * Conduct detailed system research * Assist leadership with quality control and performance improvement initiatives * Provide operational guidance to entry-level representatives Qualifications Necessary Skills and Knowledge: * Proficient in the use of Microsoft Office Suite, particularly Excel, Google Suite tools and must also be familiar with the Windows operating system * Working knowledge consists of basic navigational, formatting and analysis skills. * Working technical knowledge of a wide variety of motor vehicles and rental equipment to include, but not limited to, aerial lifting, earth moving, forklifts, cranes, generators. This specifically includes familiarity with industry terminology and vehicle/equipment specifications and capabilities. * Advanced proficiency in Microsoft Excel and data analysis * Strong analytical skills and problem resolution capabilities * Advanced experience researching billing and account issues preferably using STR-related systems * Strong written and verbal communication skills * Demonstrated ability to operate independently and adapt to evolving program requirements Minimum Qualifications: * Significant relevant experience may be substituted in lieu of formal education * 5-7 years of experience in logistics support, federal contract support, call center operations, or rental agency coordination Preferred Qualifications: Associate's degree preferred Pay and Benefits The pay range for this position is $21.64 to $30.29 per hour. At Goldbelt, we value and reward our team's dedication and hard work. We provide a competitive base salary commensurate with your qualifications and experience. As an employee, you'll enjoy a comprehensive benefits package, including medical, dental, and vision insurance, a 401(k) plan with company matching, tax-deferred savings options, supplementary benefits, paid time off, and professional development opportunities. Read Less
  • Overview Please note that this position is contingent upon the succes... Read More
    Overview Please note that this position is contingent upon the successful award of a contract currently under bid. Accelerating the delivery of care and providing superior force health readiness across the Military, Federal, and Civilian landscapes. Taku is committed to providing transformative and comprehensive health operational capabilities to support customers across scientific, clinical, technological, and program management areas. Summary: The General Services Administration (GSA) is seeking call center services to support the GSA Office of Fleet Management, offering program assistance and instruction to GSA Fleet Management Federal customers under the GSA Short-Term Rental (STR) Program. The Customer Service Representative I (CSR) provides information and solutions in response to inquiries pertaining to products, services and/or customer complaints as part of daily customer service call center operations supporting the GSA STR Program. Primary work location is 230 South Dearborn Street, Suite 3800, Chicago, IL 60604; however, work may be performed remotely or at an alternate approved location based on government direction or operational needs, up to five days per week. Responsibilities Essential Job Functions: * Respond to telephone, e-mail, and other electronic communication requests (emails or other electronic "Chat" platforms) from Federal STR customers. * Perform routine tasks which require knowledge of GSA Fleet and STR procedures and rules. Provide simple vehicle leasing and rental information and appropriate information sheets and forms to current and potential fleet customers regarding services available, the procedures to follow, and where to obtain additional program information. * Respond to customer inquiries and assist with customer requests on a wide variety of available vehicles and/or equipment; familiarity with industry terminology and offerings as well as vehicle/equipment specifications needed. * Resolve complex customer and vendor issues and support escalations * Provide upon request a listing of available vehicles/equipment with ceiling pricing and assist the customer with related factors such as length of trip, freight/passenger requirements, vehicle or equipment pickup/delivery and fuel card use. * Responding to customer complaints or inquiries * Taking orders for products or merchandise * Calculating charges; processing billing or payments * Processing customer claims * Handling returns, refunds, and exchanges * Keeping records of customer interactions * Updating customer account information Qualifications Necessary Skills and Knowledge: * Proficient in the use of Microsoft Office Suite, particularly Excel, Google Suite tools and must also be familiar with the Windows operating system * Working knowledge consists of basic navigational, formatting and analysis skills. * Working technical knowledge of a wide variety of motor vehicles and rental equipment to include, but not limited to, aerial lifting, earth moving, forklifts, cranes, generators. This specifically includes familiarity with industry terminology and vehicle/equipment specifications and capabilities. * Strong interpersonal communication skills * Ability to multitask in a fast-paced, high-volume environment * Ability to adapt to evolving program guidance and procedures * Professional demeanor consistent with federal customer service standards Minimum Qualifications: * High school diploma required * 1-2 years of customer service or call center experience Preferred Qualifications: * Associate's degree preferred Pay and Benefits The pay range for this position is $17.79 to $25.97 per hour. At Goldbelt, we value and reward our team's dedication and hard work. We provide a competitive base salary commensurate with your qualifications and experience. As an employee, you'll enjoy a comprehensive benefits package, including medical, dental, and vision insurance, a 401(k) plan with company matching, tax-deferred savings options, supplementary benefits, paid time off, and professional development opportunities. Read Less

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