Listed on the Philadelphia 100 as one of the fastest-growing companies in the area and named as one of Modern Healthcare’s Best Places to Work in 2025, GLOBO is adding to our talented team. Our platform, GLOBO HQ, enables real-time connection with best-in-class translation, interpretation, and transcreation services, 24/7 in over 450 different languages
What’s it like to work here? We’re a close-knit team with big ideas and ambitions - and our Business Development team is no exception! At GLOBO, everyone is invested in our mission, and individuals are recognized for their contributions and achievements.
Our mission is to build bridges by eliminating barriers to communication. We believe the future is empathic, and our mission is something you can be proud of! We’re committed to building a diverse community and amplifying varying perspectives, voices, and experiences that create the fabric of progress and improvement within our company.
Full-time and part-time candidates are welcome to apply!
Primary Goal: Under the guidance of the Business Development Manager and supported by the Commercial team, the Business Development Outbound Sales Representative generates new sales opportunities and adds qualified leads to the sales funnel. This role is responsible for prospecting, following up, and passing on qualified leads to other sales agents who will convert them into new customers.
Responsibilities:
Prospect potential customers via cold calling, email, or other forms of communication to ensure they are added to the sales pipeline and produce more qualified leadsMaintain the client database to make sure the sales team can access current information on all leadsCreate early stage opportunities from your self-generated outbound leads and record all activities and manage early stage sales funnel opportunities in CRM (HubSpot) Set up meetings or calls between (prospective) clients and Account Executives Work within your specific geography to find new business opportunitiesRecord monthly and quarterly sales and performance goals to ensure they are being metStay up-to-date with new products/services and new pricing/payment plansOther duties as assignedRequirements:Additional Preferred Requirements:
Experience with Google Drive tools and Mac Operating SystemBachelor’s Degree in Sales, Business, or Related Field preferredAbility to work independently in a decentralized environment, without reliance on direct authorityHighest level of personal and professional integrity and ethicsProven ability to interpret strategic and operational business requirements, providing expert advice and financial counselBroad understanding of current and emerging technology practicesHigh level of initiative, accountability, and follow-throughValue strong teamwork and collaboration skillsDemonstrated problem solving and decision-making skills;Ability to manage multiple initiatives and projects and prioritize needsStrong sense of service and passion for the company and businessAuthorized to legally work for any employer in the United StatesWillingness to submit to any requested background checksFluent in English
Here's how we can support you and why joining the GLOBO community is something you can get excited about.
GLOBO Language Solutions, LLC is an equal opportunity workplace and is an affirmative action employer. We do not discriminate on the basis of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran, or any other characteristic protected by state, federal, or local law.
Read LessPrimary Goal:
GLOBO’s Customer Account Management Team is tasked with providing a legendary customer experience and ensuring customers achieve their desired outcomes and derive value from GLOBO’s solutions.
We are looking for an experienced Senior Customer Success Manager (CSM) with deep healthcare industry experience, executive relationship skills, and a track record of driving measurable business outcomes for complex accounts. The Senior CSM is a trusted advisor to our most strategic healthcare accounts, and will leverage their industry experience, key data insights and an understanding of GLOBO’s products and services to improve language access and drive customer satisfaction, retention, and growth.
Responsibilities:
Develop Meaningful Long-Term Relationships:
Build and own multi-threaded relationships across each customer's organization, including language access, clinical operations, IT, and patient experience, with a deliberate focus on establishing trusted partnerships with senior and executive leaders.Drive Retention and Growth:
Partner with customers to unlock the full value of GLOBO's solutions, including advising on workflow optimization, service configuration, and new modality adoption, positioning GLOBO as indispensable to the customer's language access strategy.Identify and close expansion opportunities, including new modalities, integrations, and enterprise-wide rollouts across multi-site health systems. Own the renewal process end-to-end for assigned accounts, including commercial negotiation and securing multi-year commitments that reflect demonstrated value.Ensure Customer Outcomes & Value:
Develop a deep understanding of each customer's clinical, operational, and financial objectives, and build a measurable account plan that connects GLOBO's solutions to those outcomes.Define, track, and report on customer-specific KPIs, ensuring that stakeholders at every level consistently understand and can articulate the value GLOBO delivers.Lead Business Reviews and strategic planning sessions with senior and executive stakeholders, translating performance data into forward-looking recommendations that deepen the relationship.Lead Account Planning & Risk Mitigation:
Develop and own multi-year strategic account plans that align GLOBO’s roadmap and capabilities with the customer’s long-term clinical, operational, and financial objectives. Own customer health, proactively interpreting utilization data and engagement signals to identify risk early, design targeted interventions, and drive adoption, retention, and revenue expansion.Maintain internal CRM (Hubspot) to monitor customer health, proactively identify risks, and lead the execution of prescriptive interventions that ensure high satisfaction and retention.Serve as the Voice of the Customer:
Act as the internal voice of the customer, advocating for their priorities, gathering product and service feedback, and partnering with customer stakeholders to resolve challenges and drive value realization.Partner cross-functionally with Sales, Marketing, Product & Engineering, Customer Support, Implementation, Operations and Finance to ensure customer satisfaction.Additional responsibilities:
Serve as an extension of the Commercial leadership team, including participating in key prospect conversations, RFP responses, and customer advisory opportunities, as well as representing the Customer Account Management team in internal cross-functional forums.Own the development of key resources, playbooks, governance materials, and internal processes that set the standard for the CAM organization. Serve as a mentor to others on the CSM team to further develop their skillset.Required Minimum Education and Experience:
A Bachelor’s degree or equivalent.8+ years of experience in post-sales customer success or account management, including at least 3 years managing enterprise or health system accounts. Excellent verbal and written communication skills.Excellent time management and project management skills.Demonstrated experience navigating complex contract negotiations. Experience managing customer lifecycles within a CRM (Hubspot preferred) and proficiency in remote collaboration tools.High level of initiative, accountability, and follow-through.Ability to manage multiple initiatives and projects and prioritize needs.Strong sense of service and passion for health equity and GLOBO’s mission of “Helping people communicate when it matters most”.Possession of a valid Driver’s License and a clean driving record. Ability to manage independent transportation to various client sites and regional travel hubs.Authorized to legally work for any employer in the United States.Willingness to submit to any requested background checks.Additional Preferred Requirements:
Travel Requirements: 30 - 50% domestic travel requirement for on-site client visits and industry events.
GLOBO Foundations Core Competencies: GLOBO has created a roadmap to success outlining the key KSA’s and competencies in each job band. To perform the essential functions of this position and the job successfully, an individual should demonstrate the following competencies.
Drive Results—Takes accountability for individual outcomes - good or bad. Prioritizes work to support Company rocks.
Communicate Effectively - Asks questions to ensure understanding. Listens with intent to understand.
Developing Self and Others - Expands self-awareness and is open to feedback. Takes ownership/Seek opportunities of learning, career growth, and development.
Growth-Focused -Develops a growth mindset by keeping an open mind during change. Seeks opportunities to move out of comfort zone.
Customer Centricity -Consistently provides excellent customer service. Actively gathers and leverages information to understand current and emerging customer priorities, problems, expectations, and needs - present proposed solutions within area of responsibility.
Supervisory Responsibilities: This position does not have direct supervisory responsibilities. However, the Senior CSM is expected to mentor and coach team members and may lead cross-functional project teams.
Work Environment: This position predominantly operates in a remote/home office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets. While performing the duties of this job, the employee may be required to stand up or to sit for up to eight hours or more at a time. The employee must use his/her hands to handle or feel objects, tools, or controls, reach with hands and arms, talk, and hear. The employee is occasionally required to walk, sit, climb, or balance, and stoop, kneel, or crouch. The employee may be required to occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and the ability to adjust focus.
Persons with mental or physical disabilities as defined by the Americans With Disabilities Act are eligible for this position as long as they can perform the essential functions of the job after reasonable accommodations are made to their known limitations. If the accommodation cannot be made because it would cause the employer undue hardship, such persons may not be eligible for this position.
Primary Goal:
GLOBO’s Customer Account Management Team is tasked with providing a legendary customer experience and ensuring customers achieve their desired outcomes and derive value from GLOBO’s solutions.
We are looking for a passionate Customer Success Specialist (CSS) with relationship-building and project management skills to join the team. The CSS will develop relationships, and use proactive data insights and an understanding of GLOBO’s products and services to improve language access and maximize customer retention and growth.
Responsibilities:
Develop Meaningful Relationships:
Serve as the point of contact for a portfolio of customers.Build and maintain long-term relationships with key language access stakeholders across all levels of the organization.Drive Adoption & Utilization:
Monitor customer health and utilization data, delivering training, advising on best practices, workflows, and configuration options.Design and deploy digital motions to drive product adoption and maximize usage and value realization.Ensure Customer Outcomes & Value:
Understand, measure, and report on customer business goals and key performance indicators (KPIs), ensuring customers achieve their desired outcomes and continually recognize the value of GLOBO’s solutions.Support Quarterly Business Reviews, Annual Reviews, and lead ad hoc customer meetings.Support Account Planning & Risk Mitigation:
Contribute to account plan development and support the execution of the account strategy.Maintain internal CRM (Hubspot) to monitor customer health, proactively identify "at-risk" accounts, and lead the execution of prescriptive interventions that ensure high satisfaction and retention.Own the contract renewal process for assigned accounts, including proactive risk mitigation, negotiating terms, and securing on-time renewal commitments.Actively identify and develop opportunities to expand GLOBO’s service offerings for upsell/cross-sell and provide additional value to clients.Serve as the Voice of the Customer:
Act as the internal voice of the customer, advocating for their priorities, gathering product and service feedback, and partnering with customer stakeholders to resolve challenges and drive value realization.Partner cross-functionally with Sales, Marketing, Product & Engineering, Customer Support, Implementation, Operations and Finance to ensure customer satisfaction.Required Minimum Education and Experience:
Additional Preferred Requirements:
Travel Requirements: 25 - 50% domestic travel requirement for on-site client visits and industry events.
GLOBO Foundations Core Competencies: GLOBO has created a roadmap to success outlining the key KSA’s and competencies in each job band. To perform the essential functions of this position and the job successfully, an individual should demonstrate the following competencies.
Drive Results—Takes accountability for individual outcomes - good or bad. Prioritizes work to support Company rocks.
Communicate Effectively - Asks questions to ensure understanding. Listens with intent to understand.
Developing Self and Others - Expands self-awareness and is open to feedback. Takes ownership/Seek opportunities of learning, career growth, and development.
Growth-Focused -Develops a growth mindset by keeping an open mind during change. Seeks opportunities to move out of comfort zone.
Customer Centricity -Consistently provides excellent customer service. Actively gathers and leverages information to understand current and emerging customer priorities, problems, expectations, and needs - present proposed solutions within area of responsibility.
Supervisory Responsibilities: This position does not have direct supervisory responsibilities.
Work Environment: This position predominantly operates in a remote/home office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets. While performing the duties of this job, the employee may be required to stand up or to sit for up to eight hours or more at a time. The employee must use his/her hands to handle or feel objects, tools, or controls, reach with hands and arms, talk, and hear. The employee is occasionally required to walk, sit, climb, or balance, and stoop, kneel, or crouch. The employee may be required to occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and the ability to adjust focus.
Persons with mental or physical disabilities as defined by the Americans With Disabilities Act are eligible for this position as long as they can perform the essential functions of the job after reasonable accommodations are made to their known limitations. If the accommodation cannot be made because it would cause the employer undue hardship, such persons may not be eligible for this position.
Primary Goal:
GLOBO’s Customer Account Management Team is tasked with providing a legendary customer experience and ensuring customers achieve their desired outcomes and derive value from GLOBO’s solutions.
We are looking for a passionate Customer Success Manager (CSM) with proven relationship building and project management skills to join the team. The CSM will build deep, multi-threaded relationships, and use proactive data insights and an understanding of GLOBO’s products and services to improve language access and maximize customer retention and growth.
Responsibilities:
Develop Meaningful Relationships:
Serve as the point of contact for a portfolio of customers.Build and maintain deep, multi-threaded long-term relationships with key language access stakeholders across all levels of the organization, including executive leadership.Drive Adoption & Utilization:
Proactively monitor customer health and utilization data, delivering training, advising on best practices, workflows, and configuration options to drive product adoption and maximize usage and value realization.Ensure Customer Outcomes & Value:
Understand, measure, and report on customer business goals and key performance indicators (KPIs), ensuring customers achieve their desired outcomes and continually recognize the value of GLOBO’s solutions.Lead Quarterly Business Reviews, Annual Reviews, and ad hoc customer meetings.Lead Account Planning & Risk Mitigation:
Develop comprehensive account plans and lead the execution of the account strategy.Maintain internal CRM (Hubspot) to monitor customer health, proactively identify "at-risk" accounts, and lead the execution of prescriptive interventions that ensure high satisfaction and retention.Own the contract renewal process for assigned accounts, including proactive risk mitigation, negotiating terms, and securing on-time renewal commitments.Actively identify and develop opportunities to expand GLOBO’s service offerings for upsell/cross-sell and provide additional value to clients.Serve as the Voice of the Customer:
Act as the internal voice of the customer, advocating for their priorities, gathering product and service feedback, and partnering with customer stakeholders to resolve challenges and drive value realization.Partner cross-functionally with Sales, Marketing, Product & Engineering, Customer Support, Implementation, Operations and Finance to ensure customer satisfaction.Required Minimum Education and Experience:
Additional Preferred Requirements:
An understanding of the language access industry, regulatory requirements, and common workflows.
Prior experience at a high growth company in a decentralized environment.
Experience with Google Docs and Apple/Mac Operating System.
Travel Requirements: 25 - 30% domestic travel requirement for on-site client visits and industry events.
GLOBO Foundations Core Competencies: GLOBO has created a roadmap to success outlining the key KSA’s and competencies in each job band. To perform the essential functions of this position and the job successfully, an individual should demonstrate the following competencies.
Drive Results—Takes accountability for individual outcomes - good or bad. Prioritizes work to support Company rocks.
Communicate Effectively - Asks questions to ensure understanding. Listens with intent to understand.
Developing Self and Others - Expands self-awareness and is open to feedback. Takes ownership/Seek opportunities of learning, career growth, and development.
Growth-Focused -Develops a growth mindset by keeping an open mind during change. Seeks opportunities to move out of comfort zone.
Customer Centricity -Consistently provides excellent customer service. Actively gathers and leverages information to understand current and emerging customer priorities, problems, expectations, and needs - present proposed solutions within area of responsibility.
Supervisory Responsibilities: This position does not have direct supervisory responsibilities.
Work Environment: This position predominantly operates in a remote/home office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets. While performing the duties of this job, the employee may be required to stand up or to sit for up to eight hours or more at a time. The employee must use his/her hands to handle or feel objects, tools, or controls, reach with hands and arms, talk, and hear. The employee is occasionally required to walk, sit, climb, or balance, and stoop, kneel, or crouch. The employee may be required to occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and the ability to adjust focus.
Persons with mental or physical disabilities as defined by the Americans With Disabilities Act are eligible for this position as long as they can perform the essential functions of the job after reasonable accommodations are made to their known limitations. If the accommodation cannot be made because it would cause the employer undue hardship, such persons may not be eligible for this position.
Overview: The Director of Commercial Operations is a strategic leadership role responsible for the operational effectiveness and efficiency of the entire commercial organization, including Sales (SAE), Marketing, and Customer Account Management (CAM). This role will define, implement, and manage the processes, tools, and data infrastructure required to support GLOBO’s growth strategy. The Director will act as a key partner to the SVP of Commercial, providing data-driven insights and forecasting accuracy to maximize revenue generation and streamline the lead-to-cash lifecycle.
Responsibilities:
Strategic Planning & Governance:
Lead annual and quarterly planning cycles, including forecasting, capacity planning, and goal setting for the commercial team.Design and manage sales territories, quotas, and account assignments to ensure fairness and maximize market coverage.Maintain and enforce rules of engagement, policies, and procedures across all commercial functions.Owns pricing, discounting and deal desk guardrails in collaboration with finance so SAE’s and CAMs can structure profitable deals quickly.Sales Process & Technology:
Own the commercial tech stack (e.g., CRM (Hubspot), Sales Engagement tools), ensuring data integrity, system optimization, and user adoption.Drive continuous improvement of the core sales process, identifying bottlenecks and implementing automation to increase sales productivity.Support and manage underlying processes, data and tools that make client account management teams more effective at retaining and growing accounts. Collaborate with IT/Engineering on system integrations and data architecture to ensure seamless flow of commercial data.Performance Analytics & Reporting:
Develop and manage comprehensive reporting and dashboards focused on key commercial metrics (e.g., pipeline health, conversion rates, sales cycle length, revenue attainment).Provide in-depth analysis of sales performance, market trends, and competitive dynamics to inform strategic decisions.Manage and refine the sales forecasting methodology, ensuring accuracy and predictability for executive leadership.Compensation & Enablement:
Design, administer, and communicate the sales commission plans, ensuring timely and accurate calculation of incentives.Partner with People Operations and Commercial leadership to track, report, and provide insights on sales team performance, training needs, and productivity improvements.Management and Leadership:
Top-of-Funnel Oversight: Directly lead and scale the Business Development Representative (BDR) organization, ensuring high-volume, high-quality pipeline generation.RFP & Proposals: Oversee the RFP Department, streamlining the bid-to-win process and ensuring high-quality, compliant responses for complex healthcare and enterprise contracts.Commercial Analytics Team: Manage the Analytics function, directing the team to produce actionable insights, board-ready reporting, and predictive modeling to guide commercial strategy.Additional Preferred Requirements:
Proven track record in a hyper-growth environment, with direct experience scaling commercial organizations from mid-stage to enterprise levels.Experience working within a Private Equity-backed portfolio company, including a deep understanding of PE-specific reporting requirements, EBITDA-focused operational levers, and value-creation plans.5+ years of experience in SaaS or Tech-as-a-Service, specifically within the Healthcare or HealthTech space, managing commercial operations for subscription-based products.Exceptional executive presence with the ability to distill complex operational data into compelling narratives; proven track record of influencing C-level stakeholders and defending strategic recommendations in high-stakes environments.GLOBO Foundations Core Competencies: GLOBO has created a roadmap to success outlining the key KSAs and competencies in each job band. We believe that no matter what role you play in our organization, these competencies are critical to both individual and organizational success. Below we have included a description of the 5 most important competencies and the associated expectations for this job level in our organization.
Drive Results - Evaluate situations and data to understand implications for chosen business solutions. Thoughtfully delegates work and provides resources to the team to accomplish work, aligning staff to the Company mission and vision.
Communicate Effectively - Influence the team through communications—Foster communications up and down the organization.
Developing Self and Others - Exhibits functional mastery and curiosity to learn outside of role, department, and organization. Develop talent for career growth/future opportunities.
Growth-Focused - Identify barriers to change/growth. Recognize team accomplishments to support change and growth initiatives.
Customer Centricity - Models service delivery and coaches others to deliver excellent service in various settings. Understand customer needs and uses feedback to develop and improve processes, procedures, partnerships, performance expectations, and training so that customer satisfaction improves and service issues are prevented.
Supervisory Responsibilities: This position does have direct supervisory responsibilities.
Work Environment: This position predominantly operates in a remote office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets. While performing the duties of this job, the employee may be required to stand up or to sit for up to eight hours or more at a time. The employee must use his/her hands to handle or feel objects, tools, or controls, reach with hands and arms, talk, and hear. The employee is occasionally required to walk, sit, climb, balance, and stoop, kneel, or crouch. The employee may be required to occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and the ability to adjust focus.
Persons with mental or physical disabilities as defined by the Americans With Disabilities Act are eligible for this position as long as they can perform the essential functions of the job after reasonable accommodations are made to their known limitations. If the accommodation cannot be made because it would cause the employer undue hardship, such persons may not be eligible for this position.
Globo Language Solutions, LLC is an equal opportunity and is an affirmative action employer. We do not discriminate on the basis of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran, or any other characteristic protected by state, federal, or local law.
