Physical Requirements: The physical requirements described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made for individuals with disabilities to help perform the essential functions.
Significant portions of daily assignments involve application of manual skills requiring motor coordination in combination with finger dexterityRemain in a stationary position up to 100% of the workdayConstantly operate a computer and other standard office equipmentJob functions involve sedentary to light physical effort. Physical demands range from sitting, walking, standing, or pushing or pulling materials. Work may involve exerting up to 10 pounds of force to lift, carry, push, pull, or move objects.Be able to perform activities such as: viewing a computer terminal, extensive reading, bending, and kneeling
Work Conditions: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This job operates in a professional office environment, primarily indoorsThe noise level in the work environment is usually moderately quietThe position does require travel, up to 10%Schedule:
This position is full-timeThis is an exempt level position whereby business need will dictate the exact work schedule which should be expected to vary at times. Generally, days and hours of work are Monday through Friday, 8:00am-6:00pmRegular, predictable attendance is required, including overtime hours as business demands dictateEvening and weekend work may be required as job duties demand Read LessDo you thrive in a fast-paced, high-energy environment? Are you someone who enjoys a challenge, loves talking with people, and takes pride in helping customers find their way forward? If you’re equal parts negotiator, problem-solver, and empathetic listener—this opportunity could be the perfect fit for you.
Quick Facts Compensation: $17.25/hr plus monthly performance bonusesOnsite: Greenville, SCSchedule: Fixed 40 hours/week - Regular, predictable attendance required No Sundays One night per week (12PM-8PM) Every 4th rotating Friday (9AM-7PM) Every 4th rotating Saturday (8AM-12PM) with 9 hour shifts during the week (8AM-6PM and 10AM-8PM) - one scheduled day off in the week
What You'll Do
As a Call Center Representative in Collections, you’ll manage a portfolio of auto loan accounts, connect with customers to understand their situation, and work collaboratively to create win-win payment solutions. You’ll make up to 200 outbound calls per day, and on average will speak with 20 customers regarding their delinquent accounts while building positive relationships.
If you’re motivated by goals, enjoy meaningful customer interactions, and want to be part of a team that supports your success, we’d love to hear from you!
What You'll BringHigh school diploma or equivalent.Excellent interpersonal skills: friendly, tactful, empathetic, and able to influence and manage conflict.Strong judgment and discretion with highly sensitive and confidential information.Proficient computer skills with internet and standard business tools (Microsoft Office); quick to learn new system.Ability to build cross-functional partnerships and maintain positive customer relationships.Active listening skills; comfortable probing and asking targeted questions to gather information.Strong verbal and written communication with internal and external customers.Team player who can adapt in a fast-paced, changing environment.Excellent organization and attention to detail; able to manage multiple priorities.Commitment to GLS core values and key competencies.Work Environment This role is phone- and computer-based, requiring the employee to be seated for extended periods.Frequent speaking and close visual work, including reading data, screens, and documents.Benefits and PerksMedical, dental, vision, telemedicine, supplemental insurance benefits, long-term and short-term disability401K with employer match and 100% immediate vestingPaid Time Off (PTO) and paid company holidays to help you balance work and personal lifePaid Volunteer Time Off (VTO) AnnuallyTuition ReimbursementParental LeaveBusiness casual work environmentAbout GLSJoin over 1,000 colleagues who "Care Deeply and Think Boldly" in a positive, adaptive culture that celebrates success and impact. GLS is proud to be recognized by Inc. 5000 as one of the nation’s fastest-growing private companies.2023 California Applicant Privacy NoticeGLS participates in the E-Verify program to confirm the employment eligibility of all newly hired employeesPlease visit www.glsauto.com for information about our great company and other amazing opportunities Applicants have rights under Federal Employment LawsFamily and Medical Leave Act (FMLA) Equal Employment Opportunity (EEO) Employee Polygraph Protection Act (EPPA) Read Less
Physical Requirements:
The physical requirements below are representative of those needed to perform the essential functions of this role. Reasonable accommodation may be made for individuals with disabilities.
Use manual skills requiring motor coordination and finger dexterity for significant portions of daily work.Remain in a stationary position for approximately 50% of the workday.Regularly operate a computer and standard office equipment.Frequently communicate with associates and management.Perform sedentary to light physical work, including sitting, walking, standing, bending, kneeling and pushing or pulling materials; may occasionally exert up to 10 pounds of force.Read and review information on a computer screen and in written documents for extended periods.Work Conditions:
The work conditions below are representative of the environment for this role. Reasonable accommodation may be provided for individuals with disabilities.Work is performed in a professional office environment.Noise level is usually moderately quiet.Work is primarily indoors.Limited travel is required - approximately 1 week per quarter. Additional travel may be necessary as business needs dictate.Schedule:
This is a full-time, 100% on-site position.This is an exempt position; business needs will determine the work schedule, which may vary.Regular, predictable attendance is required, including overtime as business needs dictate.Evening and weekend work may be required. Read Less