The Inside Sales Representative (ISR) supports customers and the sales organization by providing high-quality service, accurate order processing, and timely sales support. This role handles inbound and outbound communication, prepares quotes, assists with product information, and ensures a positive customer experience while supporting revenue growth.
Key ResponsibilitiesCustomer Service & Sales Support
Respond to inbound calls, emails, and online inquiriesProvide customers with product, pricing, and availability informationProcess orders, returns, replacements, and account updatesTroubleshoot basic order or service issues and follow standard workflowsMaintain accurate documentation in CRM and internal systemsInside Sales & Revenue Support
Prepare quotes within established pricing guidelinesConduct routine outbound follow-ups on quotes and open ordersIdentify upsell and cross-sell opportunitiesSupport field sales teams with documentation, samples, and schedulingMaintain strong product knowledge to guide customers effectivelyWorkload Expectations
Manage high-volume daily customer communicationComplete 515 quotes per day depending on complexityProcess 2040 orders or service tickets per dayMaintain consistent follow-up on assigned quotes and customer needsPerform other related duties as assignedSuccess in This Role Looks Like
Accurate and timely order entryConsistent quote turnaround and follow-upHigh customer satisfaction scoresStrong collaboration with internal and field sales teamsJob CompetenciesBudget
Computer Skills
Conflict Management
Customer Service
Decision Making
Problem Solving
Product Expertise
Project Management
Results Driven
Sales Goal
Business Acumen
Sales Skills
Self-Development
Strategic Thought
Technical Skills
Education/TrainingsThis position requires a high school diploma.
Qualification/Experience13 years of inside sales, customer service, or order management experienceStrong communication, organization, and multitasking skillsAbility to work effectively in a fast-paced environmentComputer & Technical SkillsKnowable working with ERP systems for order processing, inventory tracking, and customer account management a plus. Proficiency in CRM/ERP systemsBasic knowledge: Microsoft Office: Word, Excel, PowerPoint, Outlook skills, including OMS, and MPS (Data analysis for sales reporting). Read LessJob Title:
MES Programmer
Department:
Information Technology Dept.-MES
Report To:
Senior Manger MES
FLSA STATUS:
Exempt
Location:
Richburg, SC
Job Summary
The MES Programmer is a key member of the Professional Services team. In this role they will assist in design and development of complex MES (Manufacturing Execution Systems) projects. They will help develop Web, mobile, and Windows-based MES and Enterprise applications.
Essential Duties & Functions
Perform high level technical analysis activities, such as requirements gathering and gap analysis of user requirementsActively participate on a technical project team, ensuring that effective relationships are built and maintainedProactively report on project progress against scheduleParticipate in strategic and tactical planning sessionsExperience with SQL programming and databasesWeb programming experience including developing RESTFUL Web Services using HTML, XML, JSON, and Java ScriptProgramming experience in software development with Microsoft Visual Studio/ Development tools and C# programming a plusSupervisory Responsibilities
This position is not expected to have supervisory responsibilities
Education and/ or Experience
Bachelors Comp Science/ Engineering or minimum 2 years industry engineering experienceWork Environment
While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; talk or hear. The employee must occasionally lift and/or move up to 50 pounds. The noise level in the work environment may be noisy.
EEO Statement
Giti Tire Mfg. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Disclaimer:
This job description is intended to describe the general nature and level of work performed by employees in this role. It is not intended to be an exhaustive list of all duties, responsibilities, and qualifications.
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