B2B Account Management/Inside Sales Professional - Join the Fast-Growing Team at GigaCloud Technology!
(City of El Monte, California - Full-Time)
Are you passionate about sales and have a knack for building lasting client relationships? GigaCloud Technology (NASDAQ: GCT), a global organization with over 1600 employees around the world and $1.5 billion in annual revenue. We operate a fast-growing B2B marketplace specializing in large-parcel cloud fulfillment and dropshipping solutions.
Headquartered in the City of El Monte, we are seeking a self-driven B2B Account Management / Inside Sales Professional to join our dynamic team. This role offers the opportunity to thrive in a fast-paced, innovative environment with significant growth potential.
Key Responsibilities
Account Management & Relationship Building: Manage and grow a portfolio of assigned customer accounts by serving as a trusted, customer-facing partner and primary point of contact.Inside Sales & Revenue Growth: Drive revenue through upselling, cross-selling, and suggestive selling of products and services within existing accounts, while identifying opportunities to grow customer's business using the Marketplace.Customer Engagement & Follow-Up: Conduct outbound outreach, follow-ups, and ongoing check-ins to maintain strong customer relationships and close sales opportunities.Product & Solution Selling: Introduce and recommend relevant products, features, and solutions from our platform based on customer needs and buying behavior.Customer Onboarding & Training: Support new and existing customers with onboarding, platform training, and ongoing education to maximize adoption and long-term value.Customer Advocacy & Issue Resolution: Act as the liaison between customers and internal operations teams to resolve issues, answer inquiries, and ensure a high level of customer satisfaction.Preferred Experience
• Account Management / Inside Sales: Experience managing customer accounts, driving repeat business, and selling in a customer-facing or inside sales environment.
• Furniture Industry Expertise: Prior experience in furniture retail or sales is a strong plus!
• E-Commerce & B2B Sales: Knowledge of B2B platforms and e-commerce sales processes.
• Customer Service & Sales: Proven experience in client-facing roles involving customer service and sales.
Preferred Skills
• Strong consultative selling, upselling, and negotiation skills with a proven ability to grow accounts and close opportunities.
• Exceptional customer service and problem-solving abilities.
• A self-starter mindset with excellent verbal, written, and analytical skills.
• Ability to work independently with minimal supervision.
• Proficiency in MS Excel and Word.
Preferred Education
• Bachelor’s degree preferred or equivalent relevant experience.
Compensation & Benefits
• Competitive Base Salary (commensurate with experience) + generous commission structure.
• Comprehensive health benefits, including vision, dental, medical, life insurance, and long-term disability.
• 401K retirement plan.
• Paid holidays, sick days, and vacation time.
Read LessAbout Company:
Publicly listed and traded on NASDAQ under the ticker GCT; GigaCloud Technology US Inc. a global organization with over 1600 employees around the world and $1.5 billion in annual revenue. We operate a fast-growing B2B marketplace specializing in large-parcel cloud fulfillment and drop shipping solutions. We are growing our warehouse and logistics department and are looking for Warehouse Supervisor to joint our fast-growing team immediately.
About the Role:
The Bilingual Mandarin Warehouse Supervisor/Manager Trainee plays a critical role in overseeing daily warehouse operations while developing leadership skills to advance into a managerial position. This role ensures efficient inventory management, timely order fulfillment, and adherence to safety protocols within a fast-paced warehouse environment. Through hands-on training and mentorship, the individual will gain comprehensive knowledge of warehouse management systems, logistics coordination, and team supervision. Ultimately, this position aims to cultivate a capable leader who can drive operational excellence and support the company’s growth objectives.
Qualifications:
Bachelor’s degree in Business Administration, Supply Chain Management, or related field.Fluency in both Mandarin and English, with strong verbal and written communication skills in both languages.Strong knowledge of warehouse operations, inventory management, and safety practices.Technical Skills: Computer proficient in Microsoft Office, familiar with UPS and FedEx delivery services.Ability to work in a fast-paced environment and manage multiple prioritiesResponsibilities:
Coordinate daily warehouse activities, including receiving, storage, picking, packing, and shipping.Communicate effectively with warehouse staff to ensure clear understanding of tasks and safety procedures.Conducts physical inventory, compares results to computerized inventory, and reconciles any differences.Ensure shipments’ and inventory transactions’ accuracy.Assist in training and mentoring warehouse associates, promoting a positive and productive work environment.Optimize warehouse layout and workflow to improve efficiency and productivity.Maintain a safe and clean working environment in compliance with OSHA and company standards.Collaborate with management to identify training needs and prepare for future leadership responsibilities.Performs other related duties as assigned. Read Less