Bilingual Spanish/English Customer Service Representative Duration: 6 Months CTH Job hours: 40 hours a week-8 hours shift between 7:30am-8:00pm Job schedule: 5 days in office- Some Saturday hours may be required. Interview process: Virtual interview TEMP TO PERM opportunity Job Summary: The CWB Representative role supports the CWB (Client Workplace Benefits) contact center by servicing customers through inbound/outbound calls and emails. Ideal candidates thrive in a fast-paced environment, demonstrate attention to detail, excel in communication, and possess strong problem-solving skills. The primary goal is to deliver exceptional customer experiences. In addition, assisting with functions that include but is not limited to: Provide superior customer experience via incoming telephone calls in a fast-paced, automated, high-volume contact center environment Assume ownership and timeliness in handling callers' requests in an efficient, accurate and professional manner Quickly build rapport and respond to customers in a compassionate manner by identifying and exceeding expectations (responding in a respectful, accurate, timely manner, consistently meeting commitments) Ability to navigate multiple systems and applications to research, analyze and resolve requests work overtime and weekends as needed Assist with special requests as needed. Complete additional tasks and other projects/duties as assigned Qualifications Minimum of high school diploma or equivalent; college degree or currently pursuing is preferred. 1-3 years experience of Insurance background Customer- focused mindset and dedication to providing exceptional service to employees Previous experience in a high-volume contact center with a focus on decision making, problem solving and delivering superior customer service is a plus! Outstanding, effective, and service focused communication skills, both verbal and written Proficient in computer skills, multi-application navigation and multi-tasking Accepts accountability
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