About GenServe:
GenServe is the nation’s leading independent provider of scheduled and emergency power generator maintenance, repair, and sales, primarily serving commercial customers. Established in 1990, GenServe has the largest team of EGSA-certified technicians in the Northeast and a growing presence across the U.S. Through a combination of organic growth and strategic acquisitions, GenServe is rapidly expanding its national footprint as a one-stop shop for generator solutions.
Job Summary
GenServe is seeking a highly skilled and experienced Power Generator Technician to join our elite field service team. This position requires advanced expertise in diagnosing, repairing, and maintaining a wide range of generator systems, including diesel, natural gas, and propane-powered units, as well as complex automatic transfer switches (ATS) and control systems. Gen Tech 3’s are expected to work independently in the field, lead service projects, and support our Level 1 and Level 2 Gen Techs.
Key Responsibilities
Perform advanced diagnostics and repairs on commercial and industrial generators and associated systems.Troubleshoot and service complex electrical issues, engine performance problems, and control system faults.Conduct full system testing, including load bank testing, frequency/voltage checks, and ATS operation validation.Interpret and apply wiring diagrams, schematics, and technical manuals.Lead or support large-scale emergency service response efforts.Maintain complete and accurate service records, parts usage, and technical reports.Provide support and guidance to Gen Tech 1 and 2’s.Coordinate with project managers, clients, and vendors to ensure the successful completion of work.Promote and enforce GenServe’s safety practices and protocols at all job sites.Participate in on-call rotation and emergency response duties as needed and resolve equipment issues on-site.Coordinate with dispatch to schedule multi-day service jobs and manage rental equipment for complex repairs, ensuring timely availability and efficient resource allocation.Participate in a rotating on-call schedule, including evenings, weekends, and holidays, to respond to emergency service requests and ensure the timely resolution of customer issues.Requirements:Qualifications
High school diploma or GED required; trade school or technical certification strongly preferred.Minimum of 5 years’ direct experience in generator service and repair or related fieldStrong knowledge of major generator brands (Cummins, Kohler, Generac, CAT, MTU, etc.).Proficiency with multiple OEMs, including Generac, CAT, Cummins, Kohler, MTU, and ASCO is preferred.Proficiency with diagnostic tools, multimeters, software interfaces, and load banks.Valid driver’s license with a clean driving record.Strong knowledge of NFPA 110, NFPA 70E and OSHA standards.Physically able to lift 50+ lbs and work in field/outdoor conditions.Ability to travel to customer sites and work in varying field conditions.Skills and Competencies
Must perform all duties and responsibilities of a Gen Tech 2.Expert-level troubleshooting and repair skills for mechanical and electrical systems.Strong leadership and mentoring abilities.Excellent communication and customer service skills.Ability to work independently and manage multiple service calls or projects.High level of safety awareness and attention to detail.Strong organizational and documentation skills.EGSA Certification (Apprentice).Familiarity with remote monitoring systems and network communications.Opportunities for Growth: GenTech at GenServe are on the path of advancement into roles such as Gen Tech 4, Service Manager, Sales Rep, Service Writer, System Integrations, etc., depending on performance, qualifications, and career goals. Continued OEM training and leadership development programs are available for high performers.
Why GenServe?
Industry leader in emergency power system service and supportCompetitive compensation and benefitsConsistent year-round workCompany Vehicle w/ fuel card provided (take home)Paid OEM and technical training programsSupportive leadership and long-term career growth opportunitiesSupportive, team-oriented work cultureTechnician Appreciation Days Read LessAbout GenServe:
GenServe is the nation’s leading independent provider of scheduled and emergency power generator maintenance, repair, and sales, primarily serving commercial customers. Established in 1990, GenServe has the largest team of EGSA-certified technicians in the Northeast and a growing presence across the U.S. Through a combination of organic growth and strategic acquisitions, GenServe is rapidly expanding its national footprint as a one-stop shop for generator solutions.
Job Summary
GenServe is seeking a highly skilled and experienced Power Generator Technician to join our elite field service team. This position requires advanced expertise in diagnosing, repairing, and maintaining a wide range of generator systems, including diesel, natural gas, and propane-powered units, as well as complex automatic transfer switches (ATS) and control systems. Gen Tech 3’s are expected to work independently in the field, lead service projects, and support our Level 1 and Level 2 Gen Techs.
Key Responsibilities
Perform advanced diagnostics and repairs on commercial and industrial generators and associated systems.Troubleshoot and service complex electrical issues, engine performance problems, and control system faults.Conduct full system testing, including load bank testing, frequency/voltage checks, and ATS operation validation.Interpret and apply wiring diagrams, schematics, and technical manuals.Lead or support large-scale emergency service response efforts.Maintain complete and accurate service records, parts usage, and technical reports.Provide support and guidance to Gen Tech 1 and 2’s.Coordinate with project managers, clients, and vendors to ensure the successful completion of work.Promote and enforce GenServe’s safety practices and protocols at all job sites.Participate in on-call rotation and emergency response duties as needed and resolve equipment issues on-site.Coordinate with dispatch to schedule multi-day service jobs and manage rental equipment for complex repairs, ensuring timely availability and efficient resource allocation.Participate in a rotating on-call schedule, including evenings, weekends, and holidays, to respond to emergency service requests and ensure the timely resolution of customer issues.Requirements:Qualifications
High school diploma or GED required; trade school or technical certification strongly preferred.Minimum of 5 years’ direct experience in generator service and repair or related fieldStrong knowledge of major generator brands (Cummins, Kohler, Generac, CAT, MTU, etc.).Proficiency with multiple OEMs, including Generac, CAT, Cummins, Kohler, MTU, and ASCO is preferred.Proficiency with diagnostic tools, multimeters, software interfaces, and load banks.Valid driver’s license with a clean driving record.Strong knowledge of NFPA 110, NFPA 70E and OSHA standards.Physically able to lift 50+ lbs and work in field/outdoor conditions.Ability to travel to customer sites and work in varying field conditions.Skills and Competencies
Must perform all duties and responsibilities of a Gen Tech 2.Expert-level troubleshooting and repair skills for mechanical and electrical systems.Strong leadership and mentoring abilities.Excellent communication and customer service skills.Ability to work independently and manage multiple service calls or projects.High level of safety awareness and attention to detail.Strong organizational and documentation skills.EGSA Certification (Apprentice).Familiarity with remote monitoring systems and network communications.Opportunities for Growth: GenTech at GenServe are on the path of advancement into roles such as Gen Tech 4, Service Manager, Sales Rep, Service Writer, System Integrations, etc., depending on performance, qualifications, and career goals. Continued OEM training and leadership development programs are available for high performers.
Why GenServe?
Industry leader in emergency power system service and supportCompetitive compensation and benefitsConsistent year-round workCompany Vehicle w/ fuel card provided (take home)Paid OEM and technical training programsSupportive leadership and long-term career growth opportunitiesSupportive, team-oriented work cultureTechnician Appreciation Days Read LessAbout GenServe:
GenServe is the nation’s leading independent provider of scheduled and emergency power generator maintenance, repair, and sales, primarily serving commercial customers. Established in 1990, GenServe has the largest team of EGSA-certified technicians in the Northeast and a growing presence across the U.S. Through a combination of organic growth and strategic acquisitions, GenServe is rapidly expanding its national footprint as a one-stop shop for generator solutions.
Job Summary
GenServe is seeking a highly skilled and experienced Power Generator Technician to join our elite field service team. This position requires advanced expertise in diagnosing, repairing, and maintaining a wide range of generator systems, including diesel, natural gas, and propane-powered units, as well as complex automatic transfer switches (ATS) and control systems. Gen Tech 3’s are expected to work independently in the field, lead service projects, and support our Level 1 and Level 2 Gen Techs.
Key Responsibilities
Perform advanced diagnostics and repairs on commercial and industrial generators and associated systems.Troubleshoot and service complex electrical issues, engine performance problems, and control system faults.Conduct full system testing, including load bank testing, frequency/voltage checks, and ATS operation validation.Interpret and apply wiring diagrams, schematics, and technical manuals.Lead or support large-scale emergency service response efforts.Maintain complete and accurate service records, parts usage, and technical reports.Provide support and guidance to Gen Tech 1 and 2’s.Coordinate with project managers, clients, and vendors to ensure the successful completion of work.Promote and enforce GenServe’s safety practices and protocols at all job sites.Participate in on-call rotation and emergency response duties as needed and resolve equipment issues on-site.Coordinate with dispatch to schedule multi-day service jobs and manage rental equipment for complex repairs, ensuring timely availability and efficient resource allocation.Participate in a rotating on-call schedule, including evenings, weekends, and holidays, to respond to emergency service requests and ensure timely resolution of customer issues.Requirements:Qualifications
High school diploma or GED required; trade school or technical certification strongly preferred.Minimum of 5 years’ direct experience in generator service and repair or related fieldStrong knowledge of major generator brands (Cummins, Kohler, Generac, CAT, MTU, etc.).Proficiency with multiple OEMs including Generac, CAT, Cummins, Kohler, MTU, and ASCO is preferred.Proficiency with diagnostic tools, multimeters, software interfaces, and load banks.Valid driver’s license with a clean driving record.Strong knowledge of NFPA 110, NFPA 70E and OSHA standards.Physically able to lift 50+ lbs and work in field/outdoor conditions.Ability to travel to customer sites and work in varying field conditions.Skills and Competencies
Must perform all duties and responsibilities of a Gen Tech 2.Expert-level troubleshooting and repair skills for mechanical and electrical systems.Strong leadership and mentoring abilities.Excellent communication and customer service skills.Ability to work independently and manage multiple service calls or projects.High level of safety awareness and attention to detail.Strong organizational and documentation skills.EGSA Certification (Apprentice).Familiarity with remote monitoring systems and network communications.Opportunities for Growth: Gen Tech's at GenServe are on the path of advancement into roles such as Gen Tech 4, Service Manager, Sales Rep, Service Writer, System Integrations, etc. depending on performance, qualifications, and career goals. Continued OEM training and leadership development programs are available for high performers.
Why GenServe?
Industry leader in emergency power system service and supportCompetitive compensation and benefitsConsistent year-round workCompany vehicle w/ gas card (Take home)Paid OEM and technical training programsSupportive leadership and long-term career growth opportunitiesSupportive, team-oriented work cultureTechnician Appreciation Days Read LessAbout GenServe:
GenServe is the nation’s leading independent provider of scheduled and emergency power generator maintenance, repair, and sales, primarily serving commercial customers. Established in 1990, GenServe has the largest team of EGSA-certified technicians in the Northeast and a growing presence across the U.S. Through a combination of organic growth and strategic acquisitions, GenServe is rapidly expanding its national footprint as a one-stop shop for generator solutions.
Job Summary
GenServe is seeking a highly skilled and experienced Power Generator Technician to join our elite field service team. This position requires advanced expertise in diagnosing, repairing, and maintaining a wide range of generator systems, including diesel, natural gas, and propane-powered units, as well as complex automatic transfer switches (ATS) and control systems. Gen Tech 3’s are expected to work independently in the field, lead service projects, and support our Level 1 and Level 2 Gen Techs.
Key Responsibilities
Perform advanced diagnostics and repairs on commercial and industrial generators and associated systems.Troubleshoot and service complex electrical issues, engine performance problems, and control system faults.Conduct full system testing, including load bank testing, frequency/voltage checks, and ATS operation validation.Interpret and apply wiring diagrams, schematics, and technical manuals.Lead or support large-scale emergency service response efforts.Maintain complete and accurate service records, parts usage, and technical reports.Provide support and guidance to Gen Tech 1 and 2’s.Coordinate with project managers, clients, and vendors to ensure the successful completion of work.Promote and enforce GenServe’s safety practices and protocols at all job sites.Participate in on-call rotation and emergency response duties as needed and resolve equipment issues on-site.Coordinate with dispatch to schedule multi-day service jobs and manage rental equipment for complex repairs, ensuring timely availability and efficient resource allocation.Participate in a rotating on-call schedule, including evenings, weekends, and holidays, to respond to emergency service requests and ensure timely resolution of customer issues.Requirements:Qualifications
High school diploma or GED required; trade school or technical certification strongly preferred.Minimum of 5 years’ direct experience in generator service and repair or related fieldStrong knowledge of major generator brands (Cummins, Kohler, Generac, CAT, MTU, etc.).Proficiency with multiple OEMs including Generac, CAT, Cummins, Kohler, MTU, and ASCO is preferred.Proficiency with diagnostic tools, multimeters, software interfaces, and load banks.Valid driver’s license with a clean driving record.Strong knowledge of NFPA 110, NFPA 70E and OSHA standards.Physically able to lift 50+ lbs and work in field/outdoor conditions.Ability to travel to customer sites and work in varying field conditions.Skills and Competencies
Must perform all duties and responsibilities of a Gen Tech 2.Expert-level troubleshooting and repair skills for mechanical and electrical systems.Strong leadership and mentoring abilities.Excellent communication and customer service skills.Ability to work independently and manage multiple service calls or projects.High level of safety awareness and attention to detail.Strong organizational and documentation skills.EGSA Certification (Apprentice).Familiarity with remote monitoring systems and network communications.Opportunities for Growth: Gen Tech's at GenServe are on the path of advancement into roles such as Gen Tech 4, Service Manager, Sales Rep, Service Writer, System Integrations, etc. depending on performance, qualifications, and career goals. Continued OEM training and leadership development programs are available for high performers.
Why GenServe?
Industry leader in emergency power system service and supportCompetitive compensation and benefitsConsistent year-round workCompany vehicle w/ gas card (Take home)Paid OEM and technical training programsSupportive leadership and long-term career growth opportunitiesSupportive, team-oriented work cultureTechnician Appreciation Days Read LessPosition Summary
This is a central corporate role based in Tampa, FL (on-site / hybrid) with responsibilities spanning the company’s U.S. operations. The Accounts Receivable / Order-to-Cash Analyst owns the end-to-end billing and collections cycle for an assigned national portfolio while actively improving how that cycle runs across locations. The role combines hands-on AR execution — invoicing, customer accounts-payable coordination, portal management, and collections — with project-based work to identify and resolve breakdowns across a diverse set of order-to-cash processes and systems. Because the work spans multiple business units, systems, and locations with varying maturity, the role requires a high tolerance for ambiguity and the judgment to make progress without complete information or fully defined processes. The analyst works across multiple ERP and CRM platforms (Sage, Salesforce, NetSuite, and QuickBooks) and partners with sales, service, and branch teams nationwide to close gaps that delay or block billing and cash collection.
Key Responsibilities
Invoicing & Billing
• Generate timely, accurate customer invoices across multiple business units and billing types (service, equipment, projects).
• Validate invoices against contracts, purchase orders, quotes and other supporting documentation before release.
• Process billing within Sage, NetSuite, and QuickBooks, and ensure transactions are correctly mapped and recorded.
• Maintain accurate AR records and aging; reconcile sub-ledger activity to the general ledger.
Customer & Accounts-Payable Coordination
• Serve as the primary contact for assigned customers’ accounts-payable groups on invoice delivery, disputes, and payment status.
• Research and resolve billing discrepancies, short-pays, and documentation requests promptly and professionally.
• Submit and manage invoices through customer AP and procurement portals (e.g., Ariba, Coupa, vendor-specific portals); maintain portal credentials and compliance requirements.
Collections
• Own collections for the assigned portfolio: proactive follow-up on past-due balances, payment-plan negotiation, and escalation per policy.
• Monitor incoming payments, ensure correct and timely cash application, and clear unapplied items.
• Track and report DSO, aging, and collection performance for the portfolio; recommend reserve or escalation actions on at-risk accounts.
Order-to-Cash Process Improvement (Project Work)
• Diagnose and resolve issues: investigate root causes of billing delays, rejected invoices, and cash-application errors across the O2C flow, and drive them to resolution.
• Lead and support projects: scope, plan, and execute process-improvement initiatives spanning multiple branches, business units, and systems.
• Standardize and document: build repeatable procedures (SOPs), define hand-offs and ownership, and establish controls/gates that prevent recurring breakdowns.
• Bridge systems and teams: coordinate with sales, service, IT, and accounting to correct upstream data (contracts, POs, master data) that disrupts downstream billing.
• Measure and report: develop metrics and dashboards that surface backlog, exceptions, and progress for leadership.
Systems & Data
• Operate confidently across Sage, Salesforce, NetSuite, and QuickBooks; support data integrity and clean hand-offs between platforms.
• Support ERP transition and integration activities (e.g., Sage-to-NetSuite migration) as they affect AR and billing.
• Use Excel for analysis, reconciliation, and reporting on receivables and process performance.
• Use available AI tools to optimize efficiency of decision making reporting
Qualifications
Required
• Associate or Bachelor’s degree in Accounting, Finance, Business, or equivalent experience.
• 3–5 years of accounts receivable, billing, or collections experience, ideally in a multi-entity or multi-branch environment.
• Hands-on experience with at least one major ERP (Sage, NetSuite, or comparable) and proficiency in Excel.
• Experience working customer AP/procurement portals and managing invoice submission and disputes.
• Strong written and verbal communication; comfortable interfacing with customer AP teams and internal stakeholders across multiple locations.
• High tolerance for ambiguity — able to operate, prioritize, and drive results in undefined or rapidly changing situations with incomplete information.
• Detail-oriented, organized, and able to manage competing priorities independently across a national portfolio.
Preferred
• Exposure to multiple platforms among Sage, Salesforce, NetSuite, and QuickBooks.
• Demonstrated process-improvement or project experience (root-cause analysis, SOP development, cross-functional coordination).
• Experience in equipment, service, or construction/contract billing environments.
• Familiarity with cash application, GL reconciliation, and AR aging management.
Core Competencies
• Problem-solving and root-cause analysis
• High tolerance for ambiguity and adaptability in a changing environment
• Ownership and follow-through
• Cross-functional collaboration and influence without authority
• Process discipline and documentation
• Customer-service orientation balanced with collections firmness
Read LessPosition Summary
This is a central corporate role based in Tampa, FL (on-site / hybrid) with responsibilities spanning the company’s U.S. operations. The Accounts Receivable / Order-to-Cash Analyst owns the end-to-end billing and collections cycle for an assigned national portfolio while actively improving how that cycle runs across locations. The role combines hands-on AR execution — invoicing, customer accounts-payable coordination, portal management, and collections — with project-based work to identify and resolve breakdowns across a diverse set of order-to-cash processes and systems. Because the work spans multiple business units, systems, and locations with varying maturity, the role requires a high tolerance for ambiguity and the judgment to make progress without complete information or fully defined processes. The analyst works across multiple ERP and CRM platforms (Sage, Salesforce, NetSuite, and QuickBooks) and partners with sales, service, and branch teams nationwide to close gaps that delay or block billing and cash collection.
Key Responsibilities
Invoicing & Billing
• Generate timely, accurate customer invoices across multiple business units and billing types (service, equipment, projects).
• Validate invoices against contracts, purchase orders, quotes and other supporting documentation before release.
• Process billing within Sage, NetSuite, and QuickBooks, and ensure transactions are correctly mapped and recorded.
• Maintain accurate AR records and aging; reconcile sub-ledger activity to the general ledger.
Customer & Accounts-Payable Coordination
• Serve as the primary contact for assigned customers’ accounts-payable groups on invoice delivery, disputes, and payment status.
• Research and resolve billing discrepancies, short-pays, and documentation requests promptly and professionally.
• Submit and manage invoices through customer AP and procurement portals (e.g., Ariba, Coupa, vendor-specific portals); maintain portal credentials and compliance requirements.
Collections
• Own collections for the assigned portfolio: proactive follow-up on past-due balances, payment-plan negotiation, and escalation per policy.
• Monitor incoming payments, ensure correct and timely cash application, and clear unapplied items.
• Track and report DSO, aging, and collection performance for the portfolio; recommend reserve or escalation actions on at-risk accounts.
Order-to-Cash Process Improvement (Project Work)
• Diagnose and resolve issues: investigate root causes of billing delays, rejected invoices, and cash-application errors across the O2C flow, and drive them to resolution.
• Lead and support projects: scope, plan, and execute process-improvement initiatives spanning multiple branches, business units, and systems.
• Standardize and document: build repeatable procedures (SOPs), define hand-offs and ownership, and establish controls/gates that prevent recurring breakdowns.
• Bridge systems and teams: coordinate with sales, service, IT, and accounting to correct upstream data (contracts, POs, master data) that disrupts downstream billing.
• Measure and report: develop metrics and dashboards that surface backlog, exceptions, and progress for leadership.
Systems & Data
• Operate confidently across Sage, Salesforce, NetSuite, and QuickBooks; support data integrity and clean hand-offs between platforms.
• Support ERP transition and integration activities (e.g., Sage-to-NetSuite migration) as they affect AR and billing.
• Use Excel for analysis, reconciliation, and reporting on receivables and process performance.
• Use available AI tools to optimize efficiency of decision making reporting
Qualifications
Required
• Associate or Bachelor’s degree in Accounting, Finance, Business, or equivalent experience.
• 3–5 years of accounts receivable, billing, or collections experience, ideally in a multi-entity or multi-branch environment.
• Hands-on experience with at least one major ERP (Sage, NetSuite, or comparable) and proficiency in Excel.
• Experience working customer AP/procurement portals and managing invoice submission and disputes.
• Strong written and verbal communication; comfortable interfacing with customer AP teams and internal stakeholders across multiple locations.
• High tolerance for ambiguity — able to operate, prioritize, and drive results in undefined or rapidly changing situations with incomplete information.
• Detail-oriented, organized, and able to manage competing priorities independently across a national portfolio.
Preferred
• Exposure to multiple platforms among Sage, Salesforce, NetSuite, and QuickBooks.
• Demonstrated process-improvement or project experience (root-cause analysis, SOP development, cross-functional coordination).
• Experience in equipment, service, or construction/contract billing environments.
• Familiarity with cash application, GL reconciliation, and AR aging management.
Core Competencies
• Problem-solving and root-cause analysis
• High tolerance for ambiguity and adaptability in a changing environment
• Ownership and follow-through
• Cross-functional collaboration and influence without authority
• Process discipline and documentation
• Customer-service orientation balanced with collections firmness
Read LessPosition Summary:
The Service Writer is responsible for managing the end-to-end quoting process, from receiving initial requests to monitoring quote backlog and job profitability. This role requires daily interaction with technicians and customers to gather necessary information, research parts and labor costs, apply appropriate pricing, and ensure timely follow-up. The Service Writer enters and tracks quotes using QuoteWerks, Salesforce, and GoldMine, and ensures accuracy and consistency across platforms. Key responsibilities include maintaining a turnaround time of 1–2 days, monitoring pending quotes to ensure timely resubmission, coordinating with the Parts Coordinator upon quote acceptance, and reviewing job profitability to improve future estimations. This position plays a critical role in ensuring efficient quote processing and customer satisfaction.
Key Responsibilities:
Receive quote requests from technicians or customers and follow up as needed to obtain all required information.Accurately enter quotes into QuoteWerks and/or Salesforce, ensuring customer data is maintained and up to date in GoldMine/Salesforce.Monitor quote request backlog and ensure turnaround time within 1–2 business days of receipt.Research necessary parts and labor for repairs, confirm pricing, and consult with technicians or customers when clarification is needed.Apply standard material markups and labor rates, obtaining necessary approvals for any deviations from standard pricing.Send completed quotes to customers and conduct follow-up within 2–3 business days using QuoteWerks/Salesforce alerts.Notify the Parts Coordinator when quotes are accepted to initiate job setup and parts ordering.Monitor the backlog of submitted but pending quotes to ensure aging does not exceed 90 days.Re-submit and follow up on quotes that remain pending beyond 90 days.Conduct monthly reviews of job profitability and identify discrepancies or errors in cost estimation to improve quoting accuracy.Requirements:Compensation & Benefits:
Competitive salary based on experienceYean End Incentive Bonus401(k) with company matchMedical, dental, and vision insurancePaid time off and holidaysLife insuranceWork Schedule:
Standard business hours, Monday through Friday.
Position Summary:
The Service Writer is responsible for managing the end-to-end quoting process, from receiving initial requests to monitoring quote backlog and job profitability. This role requires daily interaction with technicians and customers to gather necessary information, research parts and labor costs, apply appropriate pricing, and ensure timely follow-up. The Service Writer enters and tracks quotes using QuoteWerks, Salesforce, and GoldMine, and ensures accuracy and consistency across platforms. Key responsibilities include maintaining a turnaround time of 1–2 days, monitoring pending quotes to ensure timely resubmission, coordinating with the Parts Coordinator upon quote acceptance, and reviewing job profitability to improve future estimations. This position plays a critical role in ensuring efficient quote processing and customer satisfaction.
Key Responsibilities:
Receive quote requests from technicians or customers and follow up as needed to obtain all required information.Accurately enter quotes into QuoteWerks and/or Salesforce, ensuring customer data is maintained and up to date in GoldMine/Salesforce.Monitor quote request backlog and ensure turnaround time within 1–2 business days of receipt.Research necessary parts and labor for repairs, confirm pricing, and consult with technicians or customers when clarification is needed.Apply standard material markups and labor rates, obtaining necessary approvals for any deviations from standard pricing.Send completed quotes to customers and conduct follow-up within 2–3 business days using QuoteWerks/Salesforce alerts.Notify the Parts Coordinator when quotes are accepted to initiate job setup and parts ordering.Monitor the backlog of submitted but pending quotes to ensure aging does not exceed 90 days.Re-submit and follow up on quotes that remain pending beyond 90 days.Conduct monthly reviews of job profitability and identify discrepancies or errors in cost estimation to improve quoting accuracy.Requirements:Compensation & Benefits:
Competitive salary based on experienceYean End Incentive Bonus401(k) with company matchMedical, dental, and vision insurancePaid time off and holidaysLife insuranceWork Schedule:
Standard business hours, Monday through Friday.
Title:
Field Service Sales - Territory Manager
FLSA Status:
Exempt
Shift: 1st
Reports to: VP of Sales – Service
Department:
Employment Status: Full-Time
Supervisory Responsibilities:
No
Location: Various
Date Created/Last Evaluated:
6/18/2024
Summary
As the Field Service Sales - Territory Manager, you will excel in customer service by driving the sales of new service agreements. Your responsibilities will include managing designated territories and building and nurturing customer relationships aimed at securing both immediate service requirements and long-term maintenance agreements.
Qualification Requirements
To succeed in this role, you should have prior sales experience, ideally in the commercial energy or utility service industry, including parts and/or service. You must have a strong sense of urgency and a commitment to providing superior customer service. The ability to work independently within an assigned territory is essential. The following requirements represent the necessary knowledge, skills, and abilities for this position.
Minimum Qualifications JOB DESCRIPTION
High school diploma or equivalent.Prior sales experience.Industry experience in power generation equipment service/sales or a similar field preferred but not mandatory.· Bachelor’s Degree: Preferably in business, marketing, engineering, or a related field. Some positions may accept equivalent experience in lieu of a degree.
Knowledge, Skills and Abilities
· Mechanical / Electrical aptitude, self-motivated
· Adequate knowledge of commercial engine products, recommended maintenance schedules, and technical experience to support service sales.
· Ability to express ideas and influence others in a positive manner to accomplish work goals
· Ability to work with limited supervision and in a team atmosphere
· Experience working an assigned territory
Essential Functions
· Engage in consistent cold calling to attract new customers, thereby increasing service sales and market share within the assigned territory, which may include engineers, contractors, utilities, and end users
· Conduct site audits, assess customer equipment technically, and prepare service-related proposals.
· Maintain accurate customer call lists, opportunity pipeline, and forecasts using Customer Relationship Management (CRM) software.
· Foster positive relationships with both external and internal customers by addressing their concerns promptly and providing necessary justification material when needed.
· Identify and qualify sales opportunities, effectively communicate the opportunities to the executive management team.
· Communicate any significant active or potential concerns to the manager and relevant parties.
· Uphold a consistently positive, productive, and professional work ethic.
· Demonstrate proficiency in MS Word, Excel, and PowerPoint software.
· Possess excellent verbal and written communication skills.
· Fulfill any additional responsibilities as assigned by the manager.
Physical Demands
· In the execution of job responsibilities, the employee will frequently engage in activities such as standing, sitting, talking, hearing, and utilizing hands and fingers to operate computer and telephone equipment. Additionally, the employee may need to reach, stoop, climb, and kneel to gather necessary information for proposal creation. • Some lifting, ranging from light to moderate, may be required.
Ability to uphold the stress of routinely travel via vehicle or air with occasional overnight tripsWork Environment
· The working environment may entail prolonged exposure to inclement weather conditions such as rain, extreme heat, or cold during customer cold calls. Additionally, there may be periods of heightened noise levels while inspecting and operating customer equipment, as well as potential exposure to electrical shock. Other environmental factors may include exposure to toxic or caustic chemicals, wet and/or humid conditions, vibration, and proximity to moving mechanical parts.
The statements above aim to outline the typical tasks and level of work carried out by individuals in this role. They are not exhaustive and do not encompass all responsibilities, duties, and skills necessary for the position. Additional duties may be assigned to employees at any time
Requirements:Location: Central - East US / Hybrid
Reports To: VP SI
About GenServe
GenServe, LLC is the nation’s leading independent provider of scheduled and emergency power generator maintenance, repair, and sales. We serve commercial customers across various industries throughout the United States. Headquartered in Plainview, NY—with branch offices in New Jersey, Pennsylvania, Illinois, Florida, California, and Texas—GenServe continues to accelerate its growth through organic expansion and strategic acquisitions.
Established in 1990, GenServe has the largest team of EGSA-certified technicians in the Northeast and is expanding rapidly into new markets. Our robust service platform provides a one-stop shop for all commercial generator maintenance needs.
Position Summary
The East Coast Operations Director leads all field service, maintenance, project deployment, and customer support operations for Uninterruptible Power Supply (UPS) systems across the eastern United States. This senior leadership role is responsible for the performance, reliability, and growth of a complex multi-state service organization supporting data centers, healthcare facilities, financial institutions, government agencies, and other mission-critical environments. The Director oversees a team of field service engineers, project managers, and technical specialists, ensuring that all UPS installations, preventive maintenance programs, and emergency response activities meet the highest standards of quality, safety, and customer satisfaction.
Key Responsibilities
Field Service Operations & Technical Delivery
Direct all UPS field service activities across the East Coast region, including installations, commissioning, preventive maintenance (PM), corrective maintenance, and emergency response for systems ranging from small-frame single-phase units to large-scale three-phase systems (10 kVA–4+ MVA).Establish regional service dispatch protocols, technician routing strategies, and SLA compliance frameworks to meet contracted response time obligations (e.g., 4-hour, 8-hour, next business day).Oversee management of battery replacement programs, capacitor aging schedules, firmware upgrades, and load bank testing across the regional install base.Ensure technical readiness of all field service engineers through structured training, OEM certification tracking, and competency assessments.Coordinate with the NOC (Network Operations Center) and remote monitoring teams to proactively identify at-risk systems and dispatch field resources accordingly.People Leadership & Workforce Development
Lead, mentor, and develop a regional team of District Service Managers, Field Service Engineers (FSEs), Project Managers, and Service Coordinators.Define staffing models and headcount plans to support regional growth, contract expansion, and seasonal demand fluctuations.Drive a culture of technical excellence, continuous learning, and customer-first service delivery.Manage performance cycles, talent reviews, compensation recommendations, and succession planning for key regional roles.Partner with Talent Acquisition to recruit licensed electricians, power electronics technicians, and experienced UPS service engineers.Customer Relationship Management
Serve as the executive escalation point for major regional accounts, including Tier 1 data centers, hospital systems, utilities, and federal government clients.Conduct executive business reviews (EBRs) with key accounts, presenting performance metrics, reliability trends, and roadmap recommendations.Collaborate with the Sales and Account Management teams to drive service contract renewals, upsells (extended warranties, monitoring, battery programs), and new logo acquisition.Manage customer satisfaction (CSAT/NPS) programs and drive root cause analysis and corrective actions for service failures or SLA misses.Project & Program Management
Oversee the execution of large-scale UPS installation and infrastructure upgrade projects across the East Coast, from pre-sale engineering review through commissioning and customer acceptance.Manage project portfolios with combined contract values exceeding $50M annually, ensuring on-time, on-budget delivery.Coordinate with internal engineering, logistics, procurement, and subcontractor networks to support complex multi-site deployments.Lead risk identification, mitigation planning, and change order management for complex projects.Financial Performance & P&L Accountability
Own the East Coast service P&L, including revenue recognition, labor cost management, parts and materials margin, and overhead control.Drive profitable growth through service contract expansion, T&M revenue optimization, and parts/battery sales.Identify and execute cost efficiency initiatives without compromising safety, quality, or response times.Safety, Compliance & Quality
Enforce a rigorous electrical safety culture consistent with NFPA 70E, OSHA 1910 (General Industry), and company safety policies — including arc flash PPE protocols, lockout/tagout (LOTO) procedures, and confined space entry.Ensure all regional operations comply with NEC, IEEE, IEC, and relevant local electrical codes, as well as environmental regulations governing battery handling and disposal (EPA/DOT).Lead incident investigations, near-miss reporting, and corrective action programs; report safety metrics to senior leadership monthly.Maintain quality standards aligned with ISO 9001 or equivalent frameworks across all service and project delivery activities.Qualifications
10+ years of experience in UPS systems, critical power infrastructure, or power electronics field service/operations.5+ years in a senior operations management or multi-site leadership role with direct P&L accountability.Deep technical knowledge of single-phase and three-phase UPS topologies (double-conversion online, line-interactive, modular), including leading OEM platforms such as Eaton, Vertiv (Liebert/Chloride), Schneider Electric (APC), ABB, and Emerson.Demonstrated experience managing field service organizations supporting data centers, healthcare, financial, or critical government infrastructure.Proven expertise in VRLA, Li-ion, and NiCd battery management — including capacity testing, replacement programs, and lifecycle planning.Strong understanding of NFPA 70E electrical safety, LOTO, arc flash hazard analysis, and related compliance requirements.Experience with service management platforms (ServiceMax, Salesforce Field Service, SAP FSM, or equivalent).Preferred Skills
Experience in the data center, utility, or healthcare power industry.Knowledge of major UPS brands (Eaton, APC, Vertiv/Liebert, Schneider Electric).Ability to read one-line diagrams and technical schematics.Working Conditions
This is a national role requiring coordination across multiple time zones.Fast-paced environment with strict deadlines. Read Less