Job DescriptionJob DescriptionBenefits:
Dental insuranceHealth insurancePaid time offBonus based on performanceCompetitive salary
Assistant General Manager – The Travis (Austin, TX)
Genesis Residential
About The Travis
The Travis is a premier 50-story luxury high-rise in the heart of Downtown Austin, designed to deliver an elevated living experience with unmatched views, finishes, and service. At Genesis Residential, we believe exceptional communities are built through intentional service, operational excellence, and a team that takes pride in ownership.
Position Summary
The Assistant General Manager supports the General Manager in overseeing the daily operations, financial performance, resident experience, and administrative functions of The Travis.
This position plays a key leadership role in maintaining operational standards, supporting the onsite team, and delivering personalized service consistent with a premier luxury high-rise community. The ideal candidate combines strong financial and operational knowledge with exceptional communication, attention to detail, and a hospitality-focused approach.
Key Responsibilities
Community Operations & Leadership
Support the General Manager in overseeing daily community operationsAssist with implementing policies, procedures, and service standardsProvide guidance, training, and support to the onsite teamAssume responsibility for community operations in the General Manager’s absenceConduct regular inspections of apartment homes, amenities, common areas, and leasing spacesCoordinate with maintenance, leasing, concierge, housekeeping, and vendor teams to address operational prioritiesMonitor vendor performance and support property projects and improvementsParticipate in manager-on-duty and emergency response responsibilities as neededMaintain a professional, organized, and service-oriented office environment
Financial Management & Reporting
Support rent collection, account reconciliation, invoice processing, and resident account managementReview resident ledgers and address outstanding balances, returned payments, late fees, and account discrepanciesManage delinquency efforts professionally and in compliance with applicable requirementsPrepare resident notices, payment reminders, and related account correspondenceAssist with monthly reporting, financial closeout, accruals, variance research, and reconciliationsReview invoices for accuracy, documentation, coding, and approvalAssist with budgeting, forecasting, expense management, and cost-control initiativesPrepare weekly and monthly reports related to occupancy, leasing, renewals, collections, delinquency, and property performanceSupport ownership reporting and identify opportunities to improve revenue or control expenses
Resident Experience & Retention
Build strong resident relationships through responsive, personalized, and professional serviceMaintain a polished appearance and professional demeanor that reflects the standards of a premier luxury high-riseCreate a sense of distinction while maintaining a warm, approachable, and welcoming community environmentAddress resident concerns promptly and follow through to resolutionHandle sensitive matters with professionalism, discretion, and sound judgmentSupport resident retention, renewal outreach, and engagement strategiesCoordinate with onsite teams to ensure resident requests are completed within established standardsAssist with resident events, lifestyle programming, and community engagement initiativesMonitor resident feedback and recurring concerns to identify opportunities for improvementSupport concierge and hospitality-focused services that elevate the resident experience
Leasing, Marketing & Revenue
Support the leasing team in achieving occupancy, revenue, and lease-up goalsMaintain knowledge of pricing, availability, concessions, lease terms, and competitive market conditionsReview applications, screening results, lease documents, renewals, transfers, and move-in files for accuracyConduct apartment and community tours as neededMonitor leasing traffic, follow-up practices, application progress, and conversion activitySupport leasing, outreach, marketing, and resident referral initiativesAssist with renewal strategies and monitor upcoming lease expirationsEnsure online listings, marketing materials, and community information remain accurateStay informed of competitor pricing, concessions, occupancy, and market activity
Move-In & Move-Out Management
Coordinate move-in and move-out procedures to provide an organized and seamless experienceConfirm required lease documents, payments, insurance, utilities, and supporting information are completeConduct or coordinate pre-move-in inspections to ensure apartment homes meet quality standardsCommunicate move-in details and coordinate with leasing, maintenance, concierge, and other onsite teamsInspect apartment homes after move-out and document damages, repairs, and applicable chargesAssist with preparing accurate final account statements within required timelinesMonitor make-ready progress and communicate apartment readiness priorities
Compliance & Administration
Maintain accurate resident, leasing, financial, vendor, and operational recordsProtect confidential resident, employee, and company informationEnsure compliance with Fair Housing laws, landlord-tenant requirements, privacy laws, lease provisions, and company policiesMonitor resident files for required documentation, signatures, insurance coverage, and compliance itemsAssist with legal notices, eviction documentation, and communication with attorneys or collection agencies when necessarySupport internal audits, ownership visits, property inspections, and compliance reviewsMaintain proficiency in property management, accounting, leasing, and resident communication systemsComplete additional duties and special projects as assigned by the General Manager
Qualifications
3–5+ years of experience in multifamily property management, preferably within a luxury, high-rise, or Class A communityPrevious experience as an Assistant Community Manager, Assistant General Manager, Property Manager, or similar onsite leadership role preferredStrong understanding of property operations, leasing, collections, resident relations, and financial administrationExperience with delinquency, resident accounts, invoices, renewals, move-ins, move-outs, and lease documentationWorking knowledge of Fair Housing laws, landlord-tenant requirements, and multifamily housing regulationsExperience with RealPage OneSite property management platform preferredProficiency with Microsoft Office, including Outlook, Excel, and WordHigh school diploma or equivalent requiredAssociate’s or bachelor’s degree in business, hospitality, property management, or a related field preferredCAM, NALP, CAPS, or other industry certification preferredValid driver’s license required
Skills & Attributes
Strong financial, analytical, organizational, and problem-solving abilitiesHigh attention to detail and ownership mindsetAbility to prioritize multiple responsibilities in a fast-paced environmentProfessional communication, customer service, and conflict-resolution skillsAbility to handle confidential matters with discretionPolished and professional demeanor appropriate for a luxury high-rise environmentAbility to lead, coach, and hold team members accountableTeam-oriented with a proactive and solutions-driven approachSound judgment and the ability to make informed decisions independentlyComfortable working a flexible schedule as needed, including occasional evenings, weekends, holidays, and emergenciesStrong computer proficiency and familiarity with standard office equipment
Physical Requirements
Ability to regularly walk and inspect apartment homes, amenity areas, parking areas, and all other areas of a high-rise communityAbility to stand, sit, bend, climb stairs, and move throughout the property for extended periodsAbility to lift and carry up to 25 lbs independentlyComfortable working indoors and outdoors in varying weather conditionsAbility to use a computer, telephone, and standard office equipment for extended periods
What We Offer
Competitive compensation based on experiencePerformance-based bonus opportunitiesMedical, dental and vision insurancePaid time off and holidays
Equal Opportunity Employer
Genesis Residential is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all team members.
Employment with Genesis Residential is contingent upon successful completion of a background check and drug screening, in accordance with all applicable local, state, and federal regulations. A valid driver’s license is required.
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