Job Overview:
We are looking for a detail‑oriented Administrative Assistant to join our PCI Operations unit. In this role, you will prepare reports, manage service renewals for PCI Portals, assist with implementations, and ensure internal operations run smoothly. Strong organizational and communication skills in both written and spoken formats are essential.
Responsibilities and Duties:
Gather, compile, and deliver weekly, monthly, contract‑based, and ad hoc reports, ensuring all deadlines are met.Manage the service renewal process for PCI Portals: send notifications, prepare proposals, coordinate invoicing, and follow the established renewal workflow.Assist with planning and execution of new PCI Portal implementations, including updating work plans and incorporating any required changes during pre‑implementation.Conduct functional testing of new portals, analyze results, and discuss findings with the supervisor.Maintain statistical data and keep the data repository current whenever processes are updated or new ones are introduced.Prepare reports for corporate clients on a regular (monthly) basis or as requested.Verify prospective clients' information and refer them to the appropriate channels.Document weekly meetings (including with support desks or client related‑meetings) and issue meeting minutes the same day.Generate weekly email communications (“email blasts”) as required by contracts.Perform other tasks as assigned to support the operation of the unit.Qualifications and Education Requirements:
Associate or bachelor’s degree in administration or related field.Proficiency with Microsoft Office (Word, Excel, PowerPoint, Visio) and MS Project.Strong attention to detail, good organizational skills, and ability to manage priorities.Excellent written and verbal communication skills in both English and Spanish.Problem‑solving skills.Experience in administrative support or client services preferred.We are an employer EEO/M/F/V/D.
Pay: $11.50 per hour
Job Type: Full-time
Benefits:
401(k)401(k) matchingDental insuranceHealth insuranceLife insurancePaid time offVision insuranceWork Location: In person
Job Overview:
GM Sectec, the fastest growing security and technology provider in Latin America and the Caribbean, is looking for Operators to manage intrusion alarms received from commercial systems. Attend all activations generated by the alarm systems. Validate activations through the use of videos.
Responsabilities:
Attend all activations generated by the alarm systems. Validate activations through the use of videos.Guarantee the fulfillment of all the tasks to sustain UL certification.Comply with all established protocols.Requirements:
Experience in handling computers and Microsoft Office applications (Word, Excel).Excellent communication and writing skills in English and Spanish.Ability to use the telephone switchboard.Benefits:
Medical and dental coverageLife InsuranceRetirement Plan (401K - employer contribution), among others.We are an Equal Employment Opportunity Employer.
Job Type: Full-time
Clasification: No-exempt
Pay: $11.50 per hour
Benefits:
Schedule:
8 hour shiftMonday to FridayNight shiftOvernight shiftOvertimeWeekends as neededExperience:
Language:
Shift availability:
Work Location: In person
Job overview:
The Building Maintenance Technician plays a key role in the care and improvement of our facilities. They are responsible for maintaining the office areas, hallways, restrooms, stairwells, parking lots, courtyards, and other spaces inside and outside the company in excellent condition, ensuring that all employees and visitors enjoy a comfortable and safe work environment.
Responsabilities:
Work as a team and be available for any eventuality that may arise.
Carry out official business on behalf of senior management, including acting as a chauffeur to accompany them to such events.
Work in the building facilities and parking lots.
Perform miscellaneous plumbing, painting, masonry, and electrical work.
Check the building's air conditioning at the beginning of your shift daily.
Perform any other duties assigned by your supervisor or administrator.
Qualifications:
At least fourth year of high school.
Valid driver's license
Basic knowledge of electrical, masonry, plumbing and light construction.
Experience in cleaning, painting and simple repairs.
We are an employer EEO/M/F/V/D.
Job Type: Full-time
Pay: 11.00 Hourly
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance
Schedule:
8 hour shift
Day shift
Monday to Friday
Weekends as needed
Ability to Relocate:
San Juan, PR 00926: Relocate before starting work (Required)
Work Location: In person
Read LessJob Overview:
We are seeking a detail-oriented Data Entry Specialist to join our Finance team. The ideal candidate will be responsible for performing various administrative and clerical tasks to support our office operations.
Responsibilities:
Organize and maintain physical and digital files
Perform data entry tasks accurately and efficiently
Assist in data collection and management
Type and transcribe documents as needed
Update and maintain databases
Provide clerical support to ensure efficient office operations
Computerize information for record keeping
Data entry of invoices.
Requirements:
BS degree in Business Administration
Proficiency in office software and systems
Strong organizational skills with the ability to multitask
Excellent data collection and data entry abilities
Familiarity with databases and record-keeping processes
Typing speed and accuracy
Experience in accounting or finance is preferred
We are an employer EEO/M/F/V/D.
Job Type: Full-time
Pay: $13.00-$14.00 per hour
Benefits:
401(k)
Dental insurance
Health insurance
Life insurance
Paid time off
Parental leave
Retirement plan
Vision insurance
Work Location: In person
Read LessJob Overview:
Serve as the primary relationship owner for an assigned group of top tier client accounts with responsibility for retention and growth. Ensure clients derive maximum value from our services. Prepare implementation plans and lead client on-boarding; present content strategy and annual plan. Work closely with clients to identify needs including content approval workflows and consult on best practices for solutions and setup.
Prepare and deliver effective client presentations, including stakeholders at all levels of the organization. Deliver weekly, monthly and quarterly status and results presentations to internal and external teams. Regularly evaluate quality of content, managing external content creation, editorial and strategy resources. Identify new opportunities from within existing accounts, partnering with the Business Development team to aid in increasing revenue. Ensure a deep enough understanding of clients’ individual experiences to head off potential issues before they become problems.
Responsabilities and Duties:
Manage multiple accounts; develop positive working relationships with all customer touch points.Drive client retention, renewals, upsells and client satisfaction.Work closely with Associate Account Managers and Ad Operations on day-to-day operational processes including campaign set-up, receipt of creative or tags, trafficking, optimization, troubleshooting and QA.Work closely with Analytics and Ad Operations to determine root causes for customer success or failure and drive requirements for product or process enhancement and development as needed.Partner with internal cross-functional teams to understand customer goals and key performance metrics and exceed those goals throughout the campaign.Leverage technical tools and quantitative data to manage campaigns to success, high customer satisfaction and renewal.Prepare campaign insights reporting, including analysis and research.Manage weekly campaign status documents for review.Work closely with Finance on billing set up and invoicing.Manage customer activity with CRM tools for maximum efficiency and visibility, with carefully executed follow-up to closure on open issues.Adhere to established processes and workflows, as it relates to campaign set-up and pixel placement strategy, creative execution (including dynamic creative), ad trafficking, campaign management and any troubleshooting necessary with pixels, creative assets and campaign reporting.Provide input on new processes and workflows as needed.Focus on ensuring we maintain superior customer service levels, operational excellence and strategic insight.Qualifications and Education Requirements:
Bachelor’s Degree in appropriate field of study or equivalent work experience.5 years experience in Customer Success and/or Account Management.Dynamic personality able to effectively engage and influence a variety of audiences at all levels of a business.Confident communication (written and oral) skills and a demonstrated ability to work collaboratively with all levels of internal and external organizations.A focus on relationships, able to gain trust through communication, expectation setting and completion of planned deliverables.Business acumen, sound decision making, analytical and organizational skills in a fast paced environment; a consultative approach to managing complex client relationships.Project and program management experience; knowledge of key concepts including phases, plans, deliverables, scope and tasks.Ability to prioritize multiple responsibilities, balancing client deliverables on multiple projects as well as internal obligations.Passion about business and dissatisfaction with status quo – always thinking of ways to improve/grow assigned clients.Strong analytical skills.Working knowledge and experience with contracts and contract negotiations.Demonstrated ability to work independently and remain motivated.Working knowledge of computers and Microsoft office suite of services.Bilingual – English and Spanish.We are an employer EEO/M/F/V/D.
Job Type: Full-time
Pay: $60,000.00 - $70,000.00 per year
Benefits:
401(k)401(k) matchingDental insuranceHealth insuranceLife insurancePaid time offVision insuranceWork Location: In person
Read LessJob Overview:
We are seeking a Technology Specialist to join our team. This role is critical in ensuring the installation, configuration, maintenance, and troubleshooting of advanced electronic security and cybersecurity systems. The ideal candidate will be hands-on, detail-oriented, and possess a strong technical background in both physical security systems and network technologies.
Responsibilities and Duties:
Configure and install electronic security systems including alarm panels, access control systems, video analytics servers, Network Video Recorders (NVR), and video management appliances.Configure and maintain servers, PCs, routers, switches, point-to-point antennas, wireless networks, and related IT infrastructure in LAN/WAN environments.Provide remote and on-site support to internal and external customers for equipment configuration, diagnostics, and failure resolution.Perform upgrades and component replacements (disks, memory, LAN cards, video controllers, etc.).Support cybersecurity platforms including Absolute, Palo Alto Systems, Commvault Metallic, KnowBe4, RSA, and others.Design wired and wireless network infrastructure for security applications.Use monitoring and management software such as Paessler PRTG, Bold Manitou, Microsoft GP, and other vendor-specific tools.Collaborate with suppliers and vendors including March, Avigilon, Risco, Honeywell, Bosch, Epcom, Ubiquiti, Dell, HP, and more.Diagnose network, server, and equipment issues, and provide timely resolution.Participate in installations and maintenance schedules including ON-CALL shifts for after-hours, weekends, and holidays.Qualifications and Education Requirements:
Bachelor’s degree in Electronics Technology or Information Systems required.Knowledge of TCP/IP protocols and operating systems (Windows 10/11, Windows Server, etc.).Basic understanding of cybersecurity concepts and tools.Strong troubleshooting and problem-solving abilities.We are an Equal Opportunity Employer (EOE/M/F/V/D)
Job Type: Full-time
Pay: $39,520.00 annual
Benefits:
401(k) 401(k) matchingDental insuranceHealth insuranceLife insurancePaid time offRetirement planVision insuranceWork Location: In person
Job Overview:
Provide expert customer support for PCI compliance and data security, managing service requests, guiding customers on PCI Portal usage, and ensuring adherence to PCI DSS standards. Work collaboratively with internal teams to deliver effective solutions and maintain high customer satisfaction.
Responsibilities and Duties:
Attend to service requests received via phone, email, or other available communication tools, ensuring adequate follow-up for timely responses.Provide customers with support and guidance regarding the functionalities of the PCI Portal, helping them understand and comply with security standards concerning payment card information handling.Execute internal operational processes, specific to the unit, including managing database files and ensuring that customer service timelines (SLAs) are met.Oversee the renewal process for GM ISO clients’ services, including coordination with the accounting department and customer communication.Stay informed about PCI Council updates and share relevant changes with the area supervisor and team members.Perform daily shift handover and unit activity closure, ensuring smooth transitions and continuity.Qualifications and Education Requirements:
Technical degree or associate degree in a technology-related field, preferably in data security or information security.At least 2-3 years of experience in customer service, particularly in data security and information security fields, with specific knowledge of PCI DSS standards and their application to customer data.Basic technical knowledge of payment systems, networks, and ability to explain them clearly to customers.Proficiency in Microsoft tools such as PowerPoint, Visio, Excel, etcBilingual in English and Spanish, both verbal and written.We are an employer EEO/M/F/V/D.
Job Type: Full-time
Pay: From $11.50 per hour
Benefits:
401(k)401(k) matchingDental insuranceHealth insuranceLife insurancePaid time offVision insuranceSchedule:
8 hour shiftMonday to FridayOn callAbility to Relocate:
San Juan, PR 00926: Relocate before starting work (Required)Work Location: In person
