The Systems Engineer provides comprehensive technical support across multiple client environments, handling both hardware and software solutions. This role focuses on delivering excellent customer service while maintaining and improving client IT infrastructure through efficient problem resolution and system optimization. This position works onsite in our Baton Rouge office.
Key Responsibilities:
Technical Support:
Provide Level II help desk support for hardware and software issuesDeploy and maintain desktop and laptop environmentsInstall and configure standard software applicationsManage system updates, patches, and upgradesSupport network infrastructure and security systemsClient Environment Management:
Work across multiple client environmentsConfigure and troubleshoot network equipmentManage Active Directory and Office 365 environmentsSupport Windows Server and desktop operating systemsAssist with virtualization platforms (VMware/Hyper-V)Service Delivery:
Create and maintain detailed ticket documentationCoordinate with clients on issue resolutionSupport sales team with technical designsFollow established support proceduresParticipate in 6-week on-call rotationInfrastructure Support:
Configure networking equipment (SonicWall/Ruckus/Cisco/Unifi)Manage network protocols (DHCP, DNS, VLANs)Support Microsoft environmentsImplement security best practicesAssist with automation initiativesRequired Qualifications:
2+ years help desk or technical support experienceStrong knowledge of Microsoft desktop operating systemsExperience with network troubleshootingUnderstanding of IT security principlesExcellent customer service skillsTechnical Skills:
Microsoft Windows desktop/server operating systemsActive Directory and Office 365Basic networking and securityHardware troubleshootingTicketing systemsSharePoint administrationBasic scripting and automationSkills and Competencies:
Strong diagnostic abilitiesExcellent communication skillsProblem-solving capabilitiesTime managementCustomer service orientationTeam collaborationAttention to detailAdditional Responsibilities:
Maintain technical documentationSupport project implementationsAssist with client presentationsConsistently demonstrates “Can Do, Will Do!” attitudeOn-call rotation. Some evening/weekend work at times with no notice.Other duties as assignedSuccess Metrics:
Timesheets are accurate and submitted on timeTicket resolution timesCustomer satisfaction ratingsFirst-call resolution rateSLA complianceDocumentation qualityTechnical knowledge growthClient environment stabilityTravel Travel to customer sites using your own vehicle. No overnight travel.
Working Conditions:
Predominantly operates in an office environment. Some periods of time may be spent in computer room and communications equipment spaces for installation, testing, and troubleshooting. Some work (less than 5%) requires moving and lifting of heavy networking equipment. Must be able to bend, stoop, and climb to reach materials (must be able to climb a step ladder at approximately ten feet in height and to work from a lift up to twenty feet in height).
The total compensation package for this position also includes medical benefits, 401(k) eligibility, Paid Time Off, and parental leave. Additional details of participation in these benefit plans will be provided if an employee receives an offer of employment.
EOE, including disability/veterans
Read LessThe VP, Regional Sales Manager is a proven sales leader responsible for driving revenue growth across the Region. This role is primarily focused on leading, coaching, and developing Business Development Managers to achieve quota, while carrying a small personal quota for strategic opportunities. This is a high-visibility position responsible for overall regional quota attainment, team growth, and the continued expansion the territory.
Key Responsibilities:
Sales Leadership & Team Management:
· Own overall revenue growth and quota attainment for the Region
· Lead, coach, and develop Business Development Managers in the Region.
· Set and monitor team performance targets and pipeline metrics
· Conduct regular one-on-one coaching sessions and performance reviews
· Recruit, onboard, and scale the sales team
· Foster accountability, collaboration, and a high-performance sales culture
Direct Sales (Player-Coach):
· Carry a personal quota to lead from the front and demonstrate sales excellence
· Support reps in complex opportunities and executive-level conversations
· Personally engage with select strategic accounts and high-value prospects
· Model advanced consultative selling and negotiation skills
Operational Excellence:
· Deliver accurate pipeline forecasting and reporting to the EVP of Sales
· Ensure CRM data integrity and adherence to sales processes
· Collaborate with marketing, service delivery, and other cross-functional teams to support territory growth
· Identify and address performance gaps through coaching and improvement plans
Strategic Execution:
· Support territory expansion and market penetration initiatives
· Contribute to regional sales strategies and methodologies
· Analyze market trends and competitive dynamics in the East Region
· Provide feedback to leadership on solution positioning and sales strategy
Required Qualifications:
· 5+ years of B2B sales leadership experience, ideally in IT managed services, MSSP, or technology solutions
· Track record of consistently driving teams to quota attainment and revenue growth
· Prior success as a quota-carrying sales professional managing complex sales cycles
· Strong leadership, coaching, and people development skills
· Excellent communication, presentation, and executive relationship-building abilities
· Bachelor’s degree or equivalent experience
Preferred Qualifications:
· Experience leading sales teams in the IT services or cybersecurity space
· Advanced sales methodology training/certifications (Challenger, SPIN, etc.)
· MBA or other advanced degree
· Industry certifications or recognition for sales leadership excellence
Skills and Competencies:
· Exceptional coaching and mentoring abilities
· Advanced consultative selling and negotiation skills
· Strategic thinking with tactical execution capabilities
· Strong analytical and problem-solving skills
· Proficiency with CRM systems and sales analytics tools
· Executive presence with the ability to inspire and lead a growing team
Success Metrics:
· Regional quota attainment and revenue growth
· Individual team member quota achievement
· Development, performance, and retention of Business Development Managers
· Forecast accuracy and pipeline health
· Customer satisfaction and retention
Travel
This position requires regular travel for customer meetings, prospect visits, and team development activities across the Region. Occasional overnight travel may be required for strategic opportunities and training events.
Work is performed in an office environment with frequent customer site visits. Requires the ability to operate standard office equipment and keyboards. Must have the ability to lift and carry small parcels, packages and other items, to walk moderate distances, and drive a vehicle for customer meetings and business activities.
The total compensation package for this position also includes medical benefits, 401(k) eligibility, Paid Time Off, and parental leave. Additional details of participation in these benefit plans will be provided if an employee receives an offer of employment.
EOE, including disability/veterans
The Business Development Manager leads sales initiatives and drives revenue growth through direct selling. This role is an individual contributor and requires a proven track record of consistent sales achievement, deep industry knowledge, and the ability to develop and execute complex sales strategies in the IT managed services market.
Key Responsibilities:
Strategic Leadership:
Drive strategic sales initiatives and territory expansionMentor and develop Business Development ManagersCreate and implement sales strategies aligned with company objectivesIdentify and pursue key market opportunitiesMaintain executive-level relationships with strategic clientsDirect Sales:
Manage and close complex, high-value opportunitiesBuild and maintain strategic client relationshipsLead solution development for enterprise opportunitiesAchieve personal sales quota while supporting team goalsNavigate and influence C-level decision-making processesTeam Development:
Provide coaching and guidance to Business Development teamShare best practices and winning strategiesLead by example in sales executionSupport team members in strategic opportunitiesFoster a culture of high performance and accountabilityBusiness Operations:
Develop and maintain sales forecasts and pipeline analyticsCollaborate with cross-functional leadership teamsContribute to product and service strategy developmentIdentify and implement process improvementsEnsure team compliance with sales methodologyRequired Qualifications:
2+ years of direct sellingProven track record of consistently exceeding sales targetsHistory of managing large, complex sales cyclesBachelor's degree or equivalent work experienceStrong executive presence and presentation skillsPreferred Qualifications:
Experience selling technology solutionsAdvanced sales methodology certificationsMBA or relevant advanced degreeIndustry certifications and recognitionSkills and Competencies:
Excellence in enterprise sales strategyAdvanced negotiation and closing skillsStrategic thinking and business acumenDeep understanding of technology solutionsStrong financial and business analysis capabilitiesSuccess Metrics:
Personal revenue achievementStrategic account growth ratesSolution portfolio expansionTravel
This position will work in office with some travel to make sales calls, meet customers and prospects. No overnight travel is required.
Work is performed in an office environment and requires the ability to operate standard office equipment and keyboards. Must have the ability to lift and small carry parcels, packages and other items, to walk short distances, and drive a vehicle to deliver and pick up materials.
The total compensation package for this position also includes medical benefits, 401(k) eligibility, Paid Time Off, and parental leave. Additional details of participation in these benefit plans will be provided if an employee receives an offer of employment.
If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.
EOE, including disability/veterans
Read Less