Summary:
The Warranty Coordinators is responsible for processing and tracking warranty claims in a timely manner.
Essential Duties
Coordinate efforts to recover warranty expenses from OEM and Vendors to meet Branch recovery targets.Proactively troubleshooting and resolving issues that arise during the warranty claims and returns process.Ensure proper flagging, coding, and management of warranty claims, following manufacturer and dealership procedures. Ensure that failed warranty material is returned to OEM or vendors as requiredKeep dealership management updated with recovery summary reports to track the performance of the warranty program at the dealership.Ensure that warranty claims are submitted promptly and within the guidelines established by Gemaire management and the OEM.Ensure that warranty cores are handled with the dealership's parts department regularly.Refile claims within the appropriate time frame.Send reports to management.In addition to the above responsibilities, this individual is held accountable for all other duties as assigned.
Required Qualifications
Minimum of 2 years of experience in warranty, preferably HVAC industry.Proven ability to set monthly targets from corporate goals.Mathematical accuracy and a basic familiarity with accounting principles.Demonstrated experience in customer communications and customer satisfactionExcellent verbal and written communication skills along with problem-solving abilities.Excellent organizational skills.Company DescriptionGemaire is a subsidiary of Watsco, Inc., (NYSE: WSO) the world’s largest independent distributor of heating, ventilation, and air conditioning (HVAC) equipment, parts, and supplies. Gemaire, with corporate headquarters in Deerfield Beach, Florida. Gemaire has more than 100 locations in eleven states including Florida, Georgia, Texas, North Carolina, South Carolina, Virginia, Alabama, Louisiana, California, Nevada, and Arizona.