We are seeking a versatile General Customer Support Representative to serve as the front-line contact for our customers, ensuring a positive and effective communication experience while maintaining accurate internal records. This role is ideal for someone who enjoys engaging with customers and helping to build lasting relationships through clear and empathetic communication within a large team setting.
Responsibilities
Respond to customer inquiries via phone and email with clarity and empathyTroubleshoot basic customer issues and escalate complex cases appropriatelyAccurately enter and update customer information, orders, and records in the CRM systemBuild and maintain positive relationships with customersCollaborate effectively within a large team environment
Preferred Qualifications
Entry-level experience in customer supportHigh school diploma or equivalentCompany DescriptionNumber one INX ink Dealer in the country.