ABOUT GATEWAY SERVICES INC.:
Gateway Services is North America’s leading accredited pet aftercare provider offering 24/7 professional grief support, memorial keepsakes, pet burial, and fully trackable pet cremation. With 150+ locations, 2,000 team members and servicing over 17,000 veterinary clinics across North America, Gateway has built a solid reputation for providing compassionate and respectful aftercare for pets and the people who love them.
Please visit Gateway Services Inc. to learn more about us.
Pay Rate: $17/hr
Work Hours: Monday - Friday 2pm-10pm
Location: Agape Pet Services - 26 American Ct Unit A, Greenville, SC 29609
Job Overview
The Operations Team Member, reporting into the Operations Care Center Manager, is responsible for various activities ranging from operation of the retort, creating and packaging paw prints, engraving plaques and memorial items and processing and packaging cremated remains. The position works with a close-knit team within a care center.
Duties & Responsibilities
Perform a variety of daily duties such as; operating the retort, creating, and packaging paw prints, engraving plaques and memorial items, quality control, and processing and packaging cremated remains or what may be required from the Team Member from time-to-time.Assist with pick-ups/deliveries as needed using a company vehicle to pet parent homes, vet clinics, and/or animal hospitals.Maintain daily cremation goals, producing cremains with an emphasis on compassion and excellence.Monitor equipment to ensure the process is working properly, making adjustments as needed and submits maintenance requests.Perform basic cleaning and housekeeping activities such as sweeping, mopping, vacuuming, and dusting.Clean and maintain equipment used in cremation procedures such as machines that grind bones into powder.Follow safety procedures to protect themselves and others from exposure to hazardous materials or dust particles.Other duties as assigned.Education, Training & Qualifications
High school diploma or equivalentMinimum of 12 months experience in a service industryValid Driver License may be requiredSkills & Abilities
Passion for Pets - Caring, patient, kind, and empathetic.Customer Focus - Prioritize quality, safety, and ethics.Problem Solving – Developing Solutions and Quick ThinkingProven team player who is flexible and adaptable.Energetic, self-motivated, and results oriented.Good verbal communication skills.Excellent time management skills with a proven ability to meet deadlines.The ability to feel comfortable building and maintaining relationships with other industry professionals and pet parents; able to work independently or as part of a team.Safety - Committed to working in a safe environment, e.g., OSHAStrong attention to detailWorking Conditions
Regularly bending, stooping, crouching, kneeling, sitting, repetitive motion, hand/wrist/finger motionRegular lifting/moving 100+ lbsRegularly be exposed to elevated noise levels.Regularly be exposed to elevated heat levels.Regular handling of deceased pets.YOU’LL LOVE WORKING WITH US BECAUSE:
The People. You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams - people you can be proud to work with!
OUR CORE VALUES:
People FirstExceed Expectations(HIT) Honesty, Integrity, TrustBe Passionate and CaringContinuously ImproveWHAT YOU CAN EXPECT FROM US:
Generous salary and benefits package includes:3 national medical plans that pay 100% after the members’ deductible and copays2 national dental plans that cover many services at no cost to the plan membersNational vision planCompany paid Life/ AD&D and LTD for all full-time employeesChance to purchase additional Life/AD&D coverage at discounted ratesCritical Illness, Accident and Pet insurance are offered as an employee’s choiceTax savings account: HSA, Health and Dependent Care FSAs401(k) Retirement planPotential for Career GrowthEmployee Assistance ProgramPaid Holidays & Time OffA Sense of CommunityGreat Hearts & Minds Scholarship ProgramGateway Tuition Reimbursement ProgramGateway Services Inc. and our brands are committed to providing accessible employment practices and fostering a culture of diversity and inclusion. Our employees are our greatest asset and each employee's cultural differences, life experiences, self-expression, and unique capabilities are what build our company culture and success. If you require accommodation due to disability during any stage of the recruitment process, please notify Human Resources.
New employees to Gateway will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit e-verify.gov
Company DescriptionAt Gateway Services, you'll find more than just a job. You'll build a meaningful career with North America's leading accredited pet aftercare provider. Every day, our team helps families and veterinary partners through one of life's most difficult moments with compassion, dignity, and exceptional service.
ABOUT GATEWAY SERVICES INC.:
Gateway Services is North America’s leading accredited pet aftercare provider offering 24/7 professional grief support, memorial keepsakes, pet burial, and fully trackable pet cremation. With 150+ locations, 2,000 team members and servicing over 17,000 veterinary clinics across North America, Gateway has built a solid reputation for providing compassionate and respectful aftercare for pets and the people who love them.
Please visit Gateway Services Inc. to learn more about us.
**TEMPORARY*
Pay Rate: $19-$21/hr
Work Hours: Saturday and Sunday 7 am - 5:30pm
Location: Pet Angel Memorial 744 Freeland Station Rd. Nashville, TN
Job Overview
The Operations Team Member, reporting into the Operations Care Center Manager, is responsible for various activities ranging from operation of the retort, creating and packaging paw prints, engraving plaques and memorial items and processing and packaging cremated remains. The position works with a close-knit team within a care center.
Duties & Responsibilities
Perform a variety of daily duties such as; operating the retort, creating, and packaging paw prints, engraving plaques and memorial items, quality control, and processing and packaging cremated remains or what may be required from the Team Member from time-to-time.Maintain daily cremation goals, producing cremains with an emphasis on compassion and excellence.Monitor equipment to ensure the process is working properly, making adjustments as needed and submits maintenance requests.Perform basic cleaning and housekeeping activities such as sweeping, mopping, vacuuming, and dusting.Clean and maintain equipment used in cremation procedures such as machines that grind bones into powder.Follow safety procedures to protect themselves and others from exposure to hazardous materials or dust particles.Other duties as assigned.
Education, Training & Qualifications
High school diploma or equivalentMinimum of 12 months experience in a service industryValid Driver License may be required
Skills & Abilities
Passion for Pets - Caring, patient, kind, and empathetic.Customer Focus - Prioritize quality, safety, and ethics.Problem Solving – Developing Solutions and Quick ThinkingProven team player who is flexible and adaptable.Energetic, self-motivated, and results oriented.Good verbal communication skills.Excellent time management skills with a proven ability to meet deadlines.The ability to feel comfortable building and maintaining relationships with other industry professionals and pet parents; able to work independently or as part of a team.Safety - Committed to working in a safe environment, e.g., OSHAStrong attention to detail
Working Conditions
Regularly bending, stooping, crouching, kneeling, sitting, repetitive motion, hand/wrist/finger motionRegular lifting/moving 100+ lbsRegularly be exposed to elevated noise levels.Regularly be exposed to elevated heat levels.Regular handling of deceased pets.
YOU’LL LOVE WORKING WITH US BECAUSE:
The People. You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams - people you can be proud to work with!
OUR CORE VALUES:
People FirstExceed Expectations(HIT) Honesty, Integrity, TrustBe Passionate and CaringContinuously Improve
WHAT YOU CAN EXPECT FROM US:
Generous salary and benefits package includes:3 national medical plans that pay 100% after the members’ deductible and copays2 national dental plans that cover many services at no cost to the plan membersNational vision planCompany paid Life/ AD&D and LTD for all full-time employeesChance to purchase additional Life/AD&D coverage at discounted ratesCritical Illness, Accident and Pet insurance are offered as an employee’s choiceTax savings account: HSA, Health and Dependent Care FSAs401(k) Retirement planPotential for Career GrowthEmployee Assistance ProgramPaid Holidays & Time OffA Sense of CommunityGreat Hearts & Minds Scholarship ProgramGateway Tuition Reimbursement Program
Gateway Services Inc. and our brands are committed to providing accessible employment practices and fostering a culture of diversity and inclusion. Our employees are our greatest asset and each employee's cultural differences, life experiences, self-expression, and unique capabilities are what build our company culture and success. If you require accommodation due to disability during any stage of the recruitment process, please notify Human Resources.
New employees to Gateway will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit e-verify.gov
Company DescriptionAt Gateway Services, you'll find more than just a job. You'll build a meaningful career with North America's leading accredited pet aftercare provider. Every day, our team helps families and veterinary partners through one of life's most difficult moments with compassion, dignity, and exceptional service.
Temporary Customer Service Representative/Route Service Representative – West Coast Pet Memorial
Dallesport, WA
Tuesday - Friday – 10-hour shifts; 7am - 5pm
Full-Time (40 hours + overtime as needed)
Pay Range: $20.00–$24.00/hr (based on skills and experience)
Before You Apply — What This Role Requires
This is not a desk job and not a traditional driving role.
As a Customer Service Representative (CSR) at Gateway, you are the primary, face-to-face representative of our company to veterinary clinics and, at times, pet parents. You work independently, manage a demanding route, and handle pets in emotionally sensitive situations with precision, professionalism, and care.
This role is physically active, emotionally real, and operationally critical. From the moment a pet is entrusted to you, everything downstream depends on your accuracy, reliability, and judgment.
If you take pride in doing meaningful work, value professionalism, enjoy building relationships, and are comfortable with physical and emotional responsibility, this role can be deeply rewarding.
About Gateway Services
Gateway Services is North America’s leading pet aftercare provider, trusted by over 17,000 veterinary clinics. With more than 2,300 team members across 140+ locations, we support pet parents with dignity, compassion, and care — one pet at a time.
Please visit Gateway Services Inc. to learn more about us.
(Don’t worry if you haven’t worked in pet aftercare before — we’ll provide training!)
Job Overview
The CSR role sits at the very start of the pet aftercare process.
You are the link between Gateway and our veterinary partners, responsible for:
Building and maintaining trusted clinic relationshipsEnsuring pets are handled and transported with dignityExecuting pickups and deliveries accurately and on timeProtecting trust through professionalism and attention to detailThis is a relationship-driven role with high accountability, requiring independence, organization, and composure in sensitive environments.
The CSR role reports to the Care Center Manager.
The CSR supports veterinary partners by providing professional, compassionate pickup and delivery services on an assigned route. This role requires exceptional accuracy, integrity, and sensitivity.
Key Responsibilities
Review daily routes, load required equipment, and ensure all items are correct before departureVisit assigned veterinary clinics, maintain strong professional relationships, and follow clinic proceduresRetrieve deceased pets respectfully, often from chest freezers, with awareness of public and clinic environmentsUse company technology to scan pets at pickup and delivery; double‐check names, IDs, and instructionsAccurately document requests and complete all follow‐throughInteract with pet parents occasionally, with compassion and professionalismReturn to the Care Center to unload pets, place them correctly, and complete scanning and handoff to OperationsMaintain full responsibility for each pet until properly received and documentedServe as the primary point of contact for clinics, building strong, respectful relationships and addressing questions or concerns promptlyDeliver consistent, compassionate, high‐quality service while gathering feedback to improve the clinic experienceComplete all route stops accurately and on time; anticipate clinic needs and follow all safety and company policiesMaintain cleanliness and professionalism of vehicle, equipment, and uniformSupport basic account‐related administrative tasksProvide clinics with information on available services and commemorative options; distribute approved materialsIdentify service opportunities and refer potential leads to Business DevelopmentRole Focus
You are not a salesperson—you are a trusted partner delivering care, accuracy, and dignity at every step.
What We’re Looking For
This role is best suited for someone who:
Is personable, calm, and compassionateTakes pride in professionalism and personal accountabilityIs physically capable of frequent lifting and active workdaysIs highly reliable, organized, and detail-orientedBuilds trust naturally and communicates clearlyUnderstands that accuracy and consistency are essentialLoves pets and respects the emotional weight of this workPet lovers and pet parents often thrive in this role.
Education, Training & Qualifications
High school diploma or GED requiredPrior customer service, account management, or route-based experience preferredValid driver’s license with a clean driving recordComfortable using mobile technology and CRM systemsAbility to work early mornings, weekends, or holidays as neededWorking Conditions
Frequent heavy lifting up to 100 lbs and physical activityDriving in all weather and road conditionsExposure to emotionally sensitive situationsIndependent work with high accountabilityFast-paced, non-desk-based work environmentWhat You’ll Get
At Gateway, we support our people with meaningful benefits and growth opportunities:
Competitive hourly pay + overtime eligibilityMedical, Dental, and Vision insuranceCompany-paid Life, AD&D, and LTD insurance401(k) with employer matchTuition assistance (up to $2,000)Paid holidays and PTOCareer development and internal advancement opportunitiesThe chance to do work that truly mattersJoin Us
If you’re looking for more than just a job — if you want a role where your compassion, charisma, and community spirit shine through — we’d love to hear from you.
Apply today and help us serve pet parents with the care and dignity their companions deserve.
Gateway Services Inc. and our brands are committed to providing accessible employment practices and fostering a culture of diversity and inclusion. Our employees are our greatest asset and each employee's cultural differences, life experiences, self-expression, and unique capabilities are what build our company culture and success. If you require accommodation due to disability during any stage of the recruitment process, please notify Human Resources
New employees to Gateway will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit e-verify.gov
Company DescriptionAt Gateway Services, you'll find more than just a job. You'll build a meaningful career with North America's leading accredited pet aftercare provider. Every day, our team helps families and veterinary partners through one of life's most difficult moments with compassion, dignity, and exceptional service.ABOUT GATEWAY SERVICES INC.:
Gateway Services is North America’s leading accredited pet aftercare provider offering 24/7 professional grief support, memorial keepsakes, pet burial, and fully trackable pet cremation. With 150+ locations, 2,000 team members and servicing over 17,000 veterinary clinics across North America, Gateway has built a solid reputation for providing compassionate and respectful aftercare for pets and the people who love them.
Please visit Gateway Services Inc. to learn more about us.
Pay Rate: $21/hr
Work Hours: Mon-Fri 7:30am-4pm
Location: Trusted Journey Pet Memorial-Anoka, MN 20323 St Francis Blvd NW, Anoka, MN 55303
Job Overview
The Operations Team Member, reporting into the Operations Care Center Manager, is responsible for various activities ranging from operation of the retort, creating and packaging paw prints, engraving plaques and memorial items and processing and packaging cremated remains. The position works with a close-knit team within a care center.
Duties & Responsibilities
Perform a variety of daily duties such as; operating the retort, creating, and packaging paw prints, engraving plaques and memorial items, quality control, and processing and packaging cremated remains or what may be required from the Team Member from time-to-time.Assist with pick-ups/deliveries as needed using a company vehicle to pet parent homes, vet clinics, and/or animal hospitals.Maintain daily cremation goals, producing cremains with an emphasis on compassion and excellence.Monitor equipment to ensure the process is working properly, making adjustments as needed and submits maintenance requests.Perform basic cleaning and housekeeping activities such as sweeping, mopping, vacuuming, and dusting.Clean and maintain equipment used in cremation procedures such as machines that grind bones into powder.Follow safety procedures to protect themselves and others from exposure to hazardous materials or dust particles.Other duties as assigned.Education, Training & Qualifications
High school diploma or equivalentMinimum of 12 months experience in a service industryValid Driver License may be requiredSkills & Abilities
Passion for Pets - Caring, patient, kind, and empathetic.Customer Focus - Prioritize quality, safety, and ethics.Problem Solving – Developing Solutions and Quick ThinkingProven team player who is flexible and adaptable.Energetic, self-motivated, and results oriented.Good verbal communication skills.Excellent time management skills with a proven ability to meet deadlines.The ability to feel comfortable building and maintaining relationships with other industry professionals and pet parents; able to work independently or as part of a team.Safety - Committed to working in a safe environment, e.g., OSHAStrong attention to detailWorking Conditions
Regularly bending, stooping, crouching, kneeling, sitting, repetitive motion, hand/wrist/finger motionRegular lifting/moving 100+ lbsRegularly be exposed to elevated noise levels.Regularly be exposed to elevated heat levels.Regular handling of deceased pets.YOU’LL LOVE WORKING WITH US BECAUSE:
The People. You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams - people you can be proud to work with!
OUR CORE VALUES:
People FirstExceed Expectations(HIT) Honesty, Integrity, TrustBe Passionate and CaringContinuously ImproveWHAT YOU CAN EXPECT FROM US:
Generous salary and benefits package includes:3 national medical plans that pay 100% after the members’ deductible and copays2 national dental plans that cover many services at no cost to the plan membersNational vision planCompany paid Life/ AD&D and LTD for all full-time employeesChance to purchase additional Life/AD&D coverage at discounted ratesCritical Illness, Accident and Pet insurance are offered as an employee’s choiceTax savings account: HSA, Health and Dependent Care FSAs401(k) Retirement planPotential for Career GrowthEmployee Assistance ProgramPaid Holidays & Time OffA Sense of CommunityGreat Hearts & Minds Scholarship ProgramGateway Tuition Reimbursement ProgramGateway Services Inc. and our brands are committed to providing accessible employment practices and fostering a culture of diversity and inclusion. Our employees are our greatest asset and each employee's cultural differences, life experiences, self-expression, and unique capabilities are what build our company culture and success. If you require accommodation due to disability during any stage of the recruitment process, please notify Human Resources.
New employees to Gateway will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit e-verify.gov
Company DescriptionAt Gateway Services, you'll find more than just a job. You'll build a meaningful career with North America's leading accredited pet aftercare provider. Every day, our team helps families and veterinary partners through one of life's most difficult moments with compassion, dignity, and exceptional service.
Customer Service Representative/Route Service Representative – Trusted Journey
Columbus, OH
Monday - Friday – 6am - 4pm; on-call rotation
Full-Time (40 hours + overtime as needed)
Pay Range: $19.00–$23.00/hr (based on skills and experience)
Before You Apply — What This Role Requires
This is not a desk job and not a traditional driving role.
As a Customer Service Representative (CSR) at Gateway, you are the primary, face-to-face representative of our company to veterinary clinics and, at times, pet parents. You work independently, manage a demanding route, and handle pets in emotionally sensitive situations with precision, professionalism, and care.
This role is physically active, emotionally real, and operationally critical. From the moment a pet is entrusted to you, everything downstream depends on your accuracy, reliability, and judgment.
If you take pride in doing meaningful work, value professionalism, enjoy building relationships, and are comfortable with physical and emotional responsibility, this role can be deeply rewarding.
About Gateway Services
Gateway Services is North America’s leading pet aftercare provider, trusted by over 17,000 veterinary clinics. With more than 2,300 team members across 140+ locations, we support pet parents with dignity, compassion, and care — one pet at a time.
Please visit Gateway Services Inc. to learn more about us.
(Don’t worry if you haven’t worked in pet aftercare before — we’ll provide training!)
Job Overview
The CSR role sits at the very start of the pet aftercare process.
You are the link between Gateway and our veterinary partners, responsible for:
Building and maintaining trusted clinic relationshipsEnsuring pets are handled and transported with dignityExecuting pickups and deliveries accurately and on timeProtecting trust through professionalism and attention to detailThis is a relationship-driven role with high accountability, requiring independence, organization, and composure in sensitive environments.
The CSR role reports to the Care Center Manager.
The CSR supports veterinary partners by providing professional, compassionate pickup and delivery services on an assigned route. This role requires exceptional accuracy, integrity, and sensitivity.
Key Responsibilities
Review daily routes, load required equipment, and ensure all items are correct before departureVisit assigned veterinary clinics, maintain strong professional relationships, and follow clinic proceduresRetrieve deceased pets respectfully, often from chest freezers, with awareness of public and clinic environmentsUse company technology to scan pets at pickup and delivery; double‐check names, IDs, and instructionsAccurately document requests and complete all follow‐throughInteract with pet parents occasionally, with compassion and professionalismReturn to the Care Center to unload pets, place them correctly, and complete scanning and handoff to OperationsMaintain full responsibility for each pet until properly received and documentedServe as the primary point of contact for clinics, building strong, respectful relationships and addressing questions or concerns promptlyDeliver consistent, compassionate, high‐quality service while gathering feedback to improve the clinic experienceComplete all route stops accurately and on time; anticipate clinic needs and follow all safety and company policiesMaintain cleanliness and professionalism of vehicle, equipment, and uniformSupport basic account‐related administrative tasksProvide clinics with information on available services and commemorative options; distribute approved materialsIdentify service opportunities and refer potential leads to Business DevelopmentRole Focus
You are not a salesperson—you are a trusted partner delivering care, accuracy, and dignity at every step.
What We’re Looking For
This role is best suited for someone who:
Is personable, calm, and compassionateTakes pride in professionalism and personal accountabilityIs physically capable of frequent lifting and active workdaysIs highly reliable, organized, and detail-orientedBuilds trust naturally and communicates clearlyUnderstands that accuracy and consistency are essentialLoves pets and respects the emotional weight of this workPet lovers and pet parents often thrive in this role.
Education, Training & Qualifications
High school diploma or GED requiredPrior customer service, account management, or route-based experience preferredValid driver’s license with a clean driving recordComfortable using mobile technology and CRM systemsAbility to work early mornings, weekends, or holidays as neededWorking Conditions
Frequent heavy lifting up to 100 lbs and physical activityDriving in all weather and road conditionsExposure to emotionally sensitive situationsIndependent work with high accountabilityFast-paced, non-desk-based work environmentWhat You’ll Get
At Gateway, we support our people with meaningful benefits and growth opportunities:
Competitive hourly pay + overtime eligibilityMedical, Dental, and Vision insuranceCompany-paid Life, AD&D, and LTD insurance401(k) with employer matchTuition assistance (up to $2,000)Paid holidays and PTOCareer development and internal advancement opportunitiesThe chance to do work that truly mattersJoin Us
If you’re looking for more than just a job — if you want a role where your compassion, charisma, and community spirit shine through — we’d love to hear from you.
Apply today and help us serve pet parents with the care and dignity their companions deserve.
Gateway Services Inc. and our brands are committed to providing accessible employment practices and fostering a culture of diversity and inclusion. Our employees are our greatest asset and each employee's cultural differences, life experiences, self-expression, and unique capabilities are what build our company culture and success. If you require accommodation due to disability during any stage of the recruitment process, please notify Human Resources.
New employees to Gateway will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit e-verify.gov
Company DescriptionAt Gateway Services, you'll find more than just a job. You'll build a meaningful career with North America's leading accredited pet aftercare provider. Every day, our team helps families and veterinary partners through one of life's most difficult moments with compassion, dignity, and exceptional service.Customer Service Representative/Route Service Representative – Final Gift
Middleborough, MA
Monday, Tuesday, Thursday, Friday, Saturday – 7am to 3:30pm hours vary when running a route
Full-Time (40 hours + overtime as needed)
Pay Range: $21.00–$25.00/hr (based on skills and experience)
Why This Care Center is Special
Imagine working in a Care Center that has been a trusted part of the community since 1980. At Final Gift, we help families say goodbye to their beloved pets with compassion and dignity through pet cremation and animal burial services.
More than a workplace, Final Gift is a team of caring individuals dedicated to supporting families during one of the most meaningful moments of pet ownership: saying goodbye. Our Angel View Pet Cemetery offers a peaceful place for remembrance and reflection, open for visitation from sunrise to sunset for families who wish to honor their pets.
If you’re a pet parent yourself or someone who feels strongly about giving back to your community of pet lovers and veterinary professionals, this role could be a perfect fit.
Before You Apply — What This Role Requires
This is not a desk job and not a traditional driving role.
As a Customer Service Representative (CSR) at Gateway, you are the primary, face-to-face representative of our company to veterinary clinics and, at times, pet parents. You work independently, manage a demanding route, and handle pets in emotionally sensitive situations with precision, professionalism, and care.
This role is physically active, emotionally real, and operationally critical. From the moment a pet is entrusted to you, everything downstream depends on your accuracy, reliability, and judgment.
If you take pride in doing meaningful work, value professionalism, enjoy building relationships, and are comfortable with physical and emotional responsibility, this role can be deeply rewarding.
About Gateway Services
Gateway Services is North America’s leading pet aftercare provider, trusted by over 17,000 veterinary clinics. With more than 2,300 team members across 140+ locations, we support pet parents with dignity, compassion, and care — one pet at a time.
Please visit Gateway Services Inc. to learn more about us.
(Don’t worry if you haven’t worked in pet aftercare before — we’ll provide training!)
Job Overview
The CSR role sits at the very start of the pet aftercare process.
You are the link between Gateway and our veterinary partners, responsible for:
Building and maintaining trusted clinic relationshipsEnsuring pets are handled and transported with dignityExecuting pickups and deliveries accurately and on timeProtecting trust through professionalism and attention to detailThis is a relationship-driven role with high accountability, requiring independence, organization, and composure in sensitive environments.
The CSR role reports to the Care Center Manager.
The CSR supports veterinary partners by providing professional, compassionate pickup and delivery services on an assigned route. This role requires exceptional accuracy, integrity, and sensitivity.
Key Responsibilities
Review daily routes, load required equipment, and ensure all items are correct before departureVisit assigned veterinary clinics, maintain strong professional relationships, and follow clinic proceduresRetrieve deceased pets respectfully, often from chest freezers, with awareness of public and clinic environmentsUse company technology to scan pets at pickup and delivery; double‐check names, IDs, and instructionsAccurately document requests and complete all follow‐throughInteract with pet parents occasionally, with compassion and professionalismReturn to the Care Center to unload pets, place them correctly, and complete scanning and handoff to OperationsMaintain full responsibility for each pet until properly received and documentedServe as the primary point of contact for clinics, building strong, respectful relationships and addressing questions or concerns promptlyDeliver consistent, compassionate, high‐quality service while gathering feedback to improve the clinic experienceComplete all route stops accurately and on time; anticipate clinic needs and follow all safety and company policiesMaintain cleanliness and professionalism of vehicle, equipment, and uniformSupport basic account‐related administrative tasksProvide clinics with information on available services and commemorative options; distribute approved materialsIdentify service opportunities and refer potential leads to Business DevelopmentRole Focus
You are not a salesperson—you are a trusted partner delivering care, accuracy, and dignity at every step.
What We’re Looking For
This role is best suited for someone who:
Is personable, calm, and compassionateTakes pride in professionalism and personal accountabilityIs physically capable of frequent lifting and active workdaysIs highly reliable, organized, and detail-orientedBuilds trust naturally and communicates clearlyUnderstands that accuracy and consistency are essentialLoves pets and respects the emotional weight of this workPet lovers and pet parents often thrive in this role.
Education, Training & Qualifications
High school diploma or GED requiredPrior customer service, account management, or route-based experience preferredValid driver’s license with a clean driving recordComfortable using mobile technology and CRM systemsAbility to work early mornings, weekends, or holidays as neededWorking Conditions
Frequent heavy lifting up to 100 lbs and physical activityDriving in all weather and road conditionsExposure to emotionally sensitive situationsIndependent work with high accountabilityFast-paced, non-desk-based work environmentWhat You’ll Get
At Gateway, we support our people with meaningful benefits and growth opportunities:
Competitive hourly pay + overtime eligibilityMedical, Dental, and Vision insuranceCompany-paid Life, AD&D, and LTD insurance401(k) with employer matchTuition assistance (up to $2,000)Paid holidays and PTOCareer development and internal advancement opportunitiesThe chance to do work that truly mattersJoin Us
If you’re looking for more than just a job — if you want a role where your compassion, charisma, and community spirit shine through — we’d love to hear from you.
Apply today and help us serve pet parents with the care and dignity their companions deserve.
Gateway Services Inc. and our brands are committed to providing accessible employment practices and fostering a culture of diversity and inclusion. Our employees are our greatest asset and each employee's cultural differences, life experiences, self-expression, and unique capabilities are what build our company culture and success. If you require accommodation due to disability during any stage of the recruitment process, please notify Human Resources.
Customer Service Representative/Route Service Representative – Agape Pet Services
Verona, VA
M, W& Th 8AM–4:30PM T-F 6AM–2:30PM | On call required
Full-Time (40 hrs + overtime as needed)
Pay Range: $17.00–$22.00/hr (Based on overall skill and experience)
Route 2 days a week and in the building 3 days a week, subject to change as needed for daily routes
Before You Apply — What This Role Requires
This is not a desk job and not a traditional driving role.
As a Customer Service Representative (CSR) at Gateway, you are the primary, face-to-face representative of our company to veterinary clinics and, at times, pet parents. You work independently, manage a demanding route, and handle pets in emotionally sensitive situations with precision, professionalism, and care.
This role is physically active, emotionally real, and operationally critical. From the moment a pet is entrusted to you, everything downstream depends on your accuracy, reliability, and judgment.
If you take pride in doing meaningful work, value professionalism, enjoy building relationships, and are comfortable with physical and emotional responsibility, this role can be deeply rewarding.
About Gateway Services
Gateway Services is North America’s leading pet aftercare provider, trusted by over 17,000 veterinary clinics. With more than 2,300 team members across 140+ locations, we support pet parents with dignity, compassion, and care — one pet at a time.
Please visit Gateway Services Inc. to learn more about us.
(Don’t worry if you haven’t worked in pet aftercare before — we’ll provide training!)
Job Overview
The CSR role sits at the very start of the pet aftercare process.
You are the link between Gateway and our veterinary partners, responsible for:
Building and maintaining trusted clinic relationshipsEnsuring pets are handled and transported with dignityExecuting pickups and deliveries accurately and on timeProtecting trust through professionalism and attention to detail
This is a relationship-driven role with high accountability, requiring independence, organization, and composure in sensitive environments.
The CSR role reports to the Care Center Manager.
The CSR supports veterinary partners by providing professional, compassionate pickup and delivery services on an assigned route. This role requires exceptional accuracy, integrity, and sensitivity.
Key Responsibilities
Review daily routes, load required equipment, and ensure all items are correct before departureVisit assigned veterinary clinics, maintain strong professional relationships, and follow clinic proceduresRetrieve deceased pets respectfully, often from chest freezers, with awareness of public and clinic environmentsUse company technology to scan pets at pickup and delivery; double‐check names, IDs, and instructionsAccurately document requests and complete all follow‐throughInteract with pet parents occasionally, with compassion and professionalismReturn to the Care Center to unload pets, place them correctly, and complete scanning and handoff to OperationsMaintain full responsibility for each pet until properly received and documentedServe as the primary point of contact for clinics, building strong, respectful relationships and addressing questions or concerns promptlyDeliver consistent, compassionate, high‐quality service while gathering feedback to improve the clinic experienceComplete all route stops accurately and on time; anticipate clinic needs and follow all safety and company policiesMaintain cleanliness and professionalism of vehicle, equipment, and uniformSupport basic account‐related administrative tasksProvide clinics with information on available services and commemorative options; distribute approved materialsIdentify service opportunities and refer potential leads to Business DevelopmentRole Focus
You are not a salesperson—you are a trusted partner delivering care, accuracy, and dignity at every step.
What We’re Looking For
This role is best suited for someone who:
Is personable, calm, and compassionateTakes pride in professionalism and personal accountabilityIs physically capable of frequent lifting and active workdaysIs highly reliable, organized, and detail-orientedBuilds trust naturally and communicates clearlyUnderstands that accuracy and consistency are essentialLoves pets and respects the emotional weight of this work
Pet lovers and pet parents often thrive in this role.
Education, Training & Qualifications
High school diploma or GED requiredPrior customer service, account management, or route-based experience preferredValid driver’s license with a clean driving recordComfortable using mobile technology and CRM systemsAbility to work early mornings, weekends, or holidays as needed
Working Conditions
Frequent heavy lifting up to 100 lbs and physical activityDriving in all weather and road conditionsExposure to emotionally sensitive situationsIndependent work with high accountabilityFast-paced, non-desk-based work environment
What You’ll Get
At Gateway, we support our people with meaningful benefits and growth opportunities:
Competitive hourly pay + overtime eligibilityMedical, Dental, and Vision insuranceCompany-paid Life, AD&D, and LTD insurance401(k) with employer matchTuition assistance (up to $2,000)Paid holidays and PTOCareer development and internal advancement opportunitiesThe chance to do work that truly matters
Join Us
If you’re looking for more than just a job — if you want a role where your compassion, charisma, and community spirit shine through — we’d love to hear from you.
Apply today and help us serve pet parents with the care and dignity their companions deserve.
Gateway Services Inc. and our brands are committed to providing accessible employment practices and fostering a culture of diversity and inclusion. Our employees are our greatest asset and each employee's cultural differences, life experiences, self-expression, and unique capabilities are what build our company culture and success. If you require accommodation due to disability during any stage of the recruitment process, please notify Human Resources
New employees to Gateway will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit e-verify.gov
Company DescriptionAt Gateway Services, you'll find more than just a job. You'll build a meaningful career with North America's leading accredited pet aftercare provider. Every day, our team helps families and veterinary partners through one of life's most difficult moments with compassion, dignity, and exceptional service.
