Position Summary:
Specializes in providing outstanding service to customers; ensures that items meet the required stock levels and presentation standards; and that cleanliness and safety standards are met or exceeded; greets customers in a friendly manner; makes effort to ensure that customers leave with a good impression of the Company and are likely to return
Position Responsibilities:
Provides positive, personalized customer service by greeting each customer in a friendly manner and assisting the customer.
Adheres to Federal, State and local regulations and prohibits the sale of age restricted products to individuals under the minimum age requirement
Takes an active role in promoting programs introduced by the Company; ensures established standards are adhered to
Listens and responds to customer requests, follows immediate customer satisfaction guidelines to resolve customer concerns and forwards information to Management as needed
Cleans and maintains the store and outside areas including, but not limited to, cleaning counters, equipment, floors, cabinets, pumps and external areas. Performs light maintenance duties as assigned
Helps ensure equipment is operating correctly. Communicates to Management when maintenance is needed
Learns and follows applicable policies and procedures including, but not limited to, grooming, cleanliness, uniform policy, eating, drinking and smoking policy and overall professional appearance, as is outlined in the Company Operations Manual
Integrates HES into daily job performance and assists in maintaining a safe environment for customers, employees and self
Follows and complies with all health and sanitation procedures and adheres to safe work practices
Helps ensure proper stock levels, dating and rotation of all food products and supplies
Attends Company required training programs; assists in training fellow store associates on existing and new training programs as needed
Reports all time worked, on or off site, for appropriate compensation
Completes other duties, including special projects, as assigned by Management
Requirements
Education Requirements:
No requirement
Experience Requirements:
Customer service experience preferred
Skill Requirements:
Basic computer skills
Exceptional customer service skills
Good verbal and written communication skills
Understanding of store functions and operations
Capable of working in a fast-paced environment and ability to work as a member of a team
Ability to model proper workplace behavior, including being respectful, honest and fair
Ability to perform repeated bending, kneeling, twisting and overhead reaching
Ability to work in intermittent temperature, e.g., outside by the pumps and in the cooler
Ability to stand for an entire shift
Ability to frequently lift between 5 to 20 pounds
Ability to occasionally lift up to 50 pounds
