As a FT Brand Associate, you're an integral part of our team and bring our brand to life for our customers. You're responsible for engaging and connecting with our customers by providing excellent customer service resulting in brand loyalty. You're an expert in product and use your knowledge and experience to educate, inform, inspire and wardrobe the customer. Through collaboration with your leadership team, you'll deliver a best-in-class customer experience using an omni-channel approach.
What You'll DoConsistently treat all customers and employees with respect and contribute to a positive work environment.Promote loyalty by educating customers about our loyalty programs.Seek out and engage with customers to drive sales and service using suggestive selling.Enhance customer experience using all omnichannel offerings.Be accountable to personal goals which contribute to overall store goals and results.Support sales floor, fitting room, cash wrap, back of house, as required.Maintain a neat, clean and organized work center.Handle all customer interactions and potential issues/returns courteously and professionally.Execute operational processes effectively and efficiently.Who You AreA good communicator with the ability to effectively interact with customers and your team to meet goals.A customer-focused service provider both on and off the sales floor to help deliver an exceptional experience for our customers.Passionate about retail and thrive in a fast-paced environment.A problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required.Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts.Able to utilize retail technology.Able to maneuver around sales floor, stockroom and office and lift up to 30 lbs. Read LessIn this role, you will engage and connect with our customers by providing excellent customer service. You will be an expert in product and use this expertise to educate, inform, inspire and outfit the customer. You will offer information to the customer on current merchandise assortment, store promotions and events, and execute operational processes effectively and efficiently. Your goal is to bring our brand to life for our customers while building brand loyalty and delivering with productivity.
What You'll DoAcknowledge and assist customers; locate merchandise efficiently using various methods; answer questions quickly and accuratelyOffer style and outfit suggestions to the customer, utilizing mannequins and displays for inspirationPromote loyalty by educating customers about our loyalty programsLeverage omni channel offerings to deliver a frictionless customer experienceSupport sales floor, fitting room, check out, back of house, processes as requiredCourteous and responsive to internal/external requestExchange and verifies job related information to provide supportWho You AreHas successfully completed job readiness training at one of Gap Inc's nonprofit partnersEffective communicator with the ability to utilize technology effectively and engage with customers and your team to meet goalsProblem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as requiredAble to handle customer interactions and potential issues/concerns courteously and professionallyAbility to learn procedural knowledge acquired through on-the-job training Read LessIn this role, you will support the store leadership team by performing functional tasks as assigned. You will act as a role model to employees to support selling behaviors and the execution of tasks in specific areas of expertise. You will focus on leading processes, executing tasks, and maintaining productivity to ensure goals are met. Through collaboration with your leadership team, your goal is to role model and teach your team and drive behaviors to deliver a best-in-class customer experience.
What You'll DoConsistently treat all customers and employees with respect and contribute to a positive work environment.
Promote customer loyalty by educating customers about our loyalty programs.
All leads are expected to become experts of the brand's selling behaviors by role modeling these behaviors with every customer who walks through our doors and allowing us to provide an exceptional customer experience.
Support sales leader during (non-peak) hours, with the customer as the primary focus
Support the store leadership team by collaborating effectively with employees and ensuring work tasks are completed in a timely and efficient manner
Build and share expertise in the product lifecycle
Support completion of work before or after the store operating hours, inclusive of opening and/or closing checklists
Leverage omni-channel to deliver a frictionless customer experience.
Ensure all compliance standards are met.
Who You AreYou embody Gap Inc's Purpose, Mission, Vision, Values and Behaviors
Provides clear and direct communication of expectations
Ability to utilize technology effectively to engage with customers and team to meet goals
Demonstrate interest and initiative towards continuous improvement and growth
Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts.
Able to maneuver around the sales floor, stockroom and office and can lift up to 30 pounds.
Read LessAs a Brand Associate, you're an integral part of our team and bring our brand to life for our customers. You're responsible for engaging and connecting with our customers by providing excellent customer service resulting in brand loyalty. You're an expert in product and use your knowledge and experience to educate, inform, inspire and wardrobe the customer. Through collaboration with your leadership team, you'll deliver a best-in-class customer experience using an omni-channel approach.
What You'll DoConsistently treat all customers and employees with respect and contribute to a positive work environment.Promote loyalty by educating customers about our loyalty programs.Seek out and engage with customers to drive sales and service using suggestive selling.Enhance customer experience using all omnichannel offerings.Be accountable to personal goals which contribute to overall store goals and results.Support sales floor, fitting room, cash wrap, back of house, as required.Maintain a neat, clean and organized work center.Handle all customer interactions and potential issues/returns courteously and professionally.Execute operational processes effectively and efficiently.Who You AreA good communicator with the ability to effectively interact with customers and your team to meet goals.A customer-focused service provider both on and off the sales floor to help deliver an exceptional experience for our customers.Passionate about retail and thrive in a fast-paced environment.A problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required.Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts.Able to utilize retail technology.Able to maneuver around sales floor, stockroom and office and lift up to 30 lbs. Read LessAs an Assistant Manager, you set the tone for the store and the team and help bring our brand to life for our customers. You're responsible for driving profitable sales growth through all aspects of the store including; customer and product operations, merchandising, and talent development. You are responsible for supporting the execution of the store strategy to achieve performance goals. Through collaboration with your General Manager and/or Assistant General Manager, you will teach and coach behaviors to Leads, Experts and Brand Associates to cultivate a high performing team to deliver a best-in-class experience to our customers.
What You'll DoSupport strategies and processes to drive store sales and deliver results through a customer centric mindset.Recruit, hire and develop highly productive Brand Associate and Expert teams.Own assigned area of responsibility.Implement action plans to maximize efficiencies and productivity.Perform Service Leader duties.Ensure consistent execution of standard operating procedures.Represent the brand and understand the competition and retail landscape.Promote community involvement.Leverage omni-channel to deliver a frictionless customer experience.Ensure all compliance standards are met.Who You AreA current or former retail employee with 1-3 years of retail management experience.A high school graduate or equivalent.A good communicator with the ability to effectively interact with customers and your team to meet goals.Passionate about retail and thrive in a fastpaced environment.Driven by metrics to deliver results to meet business goals.Determined to effectively lead and inspire others to learn and grow through coaching and mentoring.Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts.Able to utilize retail technology. Able to maneuver around the sales floor, stockroom and office and lift up to 30 pounds.Ability to travel as required. Read LessAbout the Role
What You'll Do
Consistently treat all customers and employees with respect and contribute to a positive work environment.
Promote loyalty by educating customers about our loyalty programs.
Seek out and engage with customers to drive sales and service using suggestive selling.
Enhance customer experience using all omnichannel offerings.
Be accountable to personal goals which contribute to overall store goals and results.
Support sales floor, fitting room, cash wrap, back of house, as required.
Maintain a neat, clean and organized work center.
Handle all customer interactions and potential issues/returns courteously and professionally.
Execute operational processes effectively and efficiently.
Who You Are
A good communicator with the ability to effectively interact with customers and your team to meet goals.
A customer-focused service provider both on and off the sales floor to help deliver an exceptional experience for our customers.
Passionate about retail and thrive in a fast-paced environment.
A problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required.
Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts.
Able to utilize retail technology.
Able to maneuver around sales floor, stockroom and office and lift up to 30 lbs.
Read LessAs a Brand Associate, you're an integral part of our team and bring our brand to life for our customers. You're responsible for engaging and connecting with our customers by providing excellent customer service resulting in brand loyalty. You're an expert in product and use your knowledge and experience to educate, inform, inspire and wardrobe the customer. Through collaboration with your leadership team, you'll deliver a best-in-class customer experience using an omni-channel approach.
Consistently treat all customers and employees with respect and contribute to a positive work environment.
Promote loyalty by educating customers about our loyalty programs.
Seek out and engage with customers to drive sales and service using suggestive selling.
Enhance customer experience using all omnichannel offerings.
Be accountable to personal goals which contribute to overall store goals and results.
Support sales floor, fitting room, cash wrap, back of house, as required.
Maintain a neat, clean and organized work center.
Handle all customer interactions and potential issues/returns courteously and professionally.
Execute operational processes effectively and efficiently.
A good communicator with the ability to effectively interact with customers and your team to meet goals.
A customer-focused service provider both on and off the sales floor to help deliver an exceptional experience for our customers.
Passionate about retail and thrive in a fastpaced environment.
A problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required.
Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts.
Able to utilize retail technology.
Able to maneuver around sales floor, stockroom and office and lift up to 30 lbs.
Read LessAs a Brand Associate, you're an integral part of our team and bring our brand to life for our customers. You're responsible for engaging and connecting with our customers by providing excellent customer service resulting in brand loyalty. You're an expert in product and use your knowledge and experience to educate, inform, inspire and wardrobe the customer. Through collaboration with your leadership team, you'll deliver a best-in-class customer experience using an omni-channel approach.
Consistently treat all customers and employees with respect and contribute to a positive work environment.
Promote loyalty by educating customers about our loyalty programs.
Seek out and engage with customers to drive sales and service using suggestive selling.
Enhance customer experience using all omnichannel offerings.
Be accountable to personal goals which contribute to overall store goals and results.
Support sales floor, fitting room, cash wrap, back of house, as required.
Maintain a neat, clean and organized work center.
Handle all customer interactions and potential issues/returns courteously and professionally.
Execute operational processes effectively and efficiently.
A good communicator with the ability to effectively interact with customers and your team to meet goals.
A customer-focused service provider both on and off the sales floor to help deliver an exceptional experience for our customers.
Passionate about retail and thrive in a fastpaced environment.
A problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required.
Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts.
Able to utilize retail technology.
Able to maneuver around sales floor, stockroom and office and lift up to 30 lbs.
Read LessAs a Brand Associate, you're an integral part of our team and bring our brand to life for our customers. You're responsible for engaging and connecting with our customers by providing excellent customer service resulting in brand loyalty. You're an expert in product and use your knowledge and experience to educate, inform, inspire and wardrobe the customer. Through collaboration with your leadership team, you'll deliver a best-in-class customer experience using an omni-channel approach.
What You'll DoConsistently treat all customers and employees with respect and contribute to a positive work environment.Promote loyalty by educating customers about our loyalty programs.Seek out and engage with customers to drive sales and service using suggestive selling.Enhance customer experience using all omnichannel offerings.Be accountable to personal goals which contribute to overall store goals and results.Support sales floor, fitting room, cash wrap, back of house, as required.Maintain a neat, clean and organized work center.Handle all customer interactions and potential issues/returns courteously and professionally.Execute operational processes effectively and efficiently.Who You AreA good communicator with the ability to effectively interact with customers and your team to meet goals.A customer-focused service provider both on and off the sales floor to help deliver an exceptional experience for our customers.Passionate about retail and thrive in a fast-paced environment.A problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required.Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts.Able to utilize retail technology.Able to maneuver around sales floor, stockroom and office and lift up to 30 lbs. Read LessIn this role, you will execute operational and merchandising processes effectively and efficiently, and ensure a neat, clean, and organized stockroom and sales floor. Your goal is to create a seamless experience between back of house and the sales floor to bring our brand to life for our customers while building brand loyalty and delivering with productivity.
What You'll DoMaximize the company sales growth and profitability by maintaining the stockroom and sales floor, and facilitate the flow of product to provide an engaging experience to every customer Perform duties associated with receiving and processing shipment, stocking merchandising, and supporting the sales floor, fitting room, and check out, as required Assist and support the execution of the store's merchandising floor plans Leverage omni channel offerings to deliver a frictionless customer experience Maintain an awareness of current product in all departments Support and model excellent service by exhibiting a positive attitude and enthusiasm toward the job and company to both internal and external customers in all forms of communication. Courteous and responsive to internal/external request
Who You AreGood communicator with the ability to utilize technology effectively and engage with your team and customers to meet goals Problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required Organized and strong time management skills Able to handle interactions and potential issues/concerns courteously and professionally Use basic information-gathering skills to solve problems Ability to learn procedural knowledge acquired through on-the-job training Available to a work a flexible schedule to perform stock and merchandising tasks, including weekends and holidays, early morning, or late-night shifts (differs per store)
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