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• G

  Customer Service Representative - Gagne AC  

  GAGNE HEATING AC LLC

  full_time - Alpharetta

  Posted: 02/07/2026

  Apply Now

  Job DescriptionJob DescriptionGagne Heating & Air Conditioning LLC is... Read More

  Job DescriptionJob DescriptionGagne Heating & Air Conditioning LLC is a 7 time Carrier Presidents Award Winner, and North Georgia Carrier Dealer of The Year. We are seeking office staff to support our technicians and management. This position is primarily concerned with ensuring customers needs are met via telephone support, service responsiveness, and timely, accurate billings. Position requires coordination with all components of service related functions in a comprehensive approach at building and maintaining successful relationships with all Gagne customers and field organizations.
  
  Job Summary:
   
  
  This position combines outbound calling, scheduling, billing and customer service requirements of our customers. Primarily concerned with insuring customers needs are met via telephone support, service responsiveness, and timely, accurate billings. Position requires coordination with all components of service related functions in a comprehensive approach at building and maintaining successful relationships with all Gagne customers and employees. 
  
  Essential Duties and Responsibilities:
   -Maintain a schedule of service work for all customers and technicians. Make arrangements with technicians, and customers for service work to be completed in a highly efficient manner.
   -Maintain computer records of all Installation and Service sales orders, including Billable, and new system warranty registration.
   -Aggressively pursue efficiencies in scheduling technicians in order to take advantage of combined efforts on each trip. Including selling maintenance contracts and asking customers to maintain additional systems.
   -Understand that Service's major role is one of quick response to customers' needs, and focus as part of a team to make that quick response readily available to all of our customers' needs, urgent or otherwise.
   -Handles all other requests from management on a timely basis.
   -Strong written and verbal communication skills.
   -Customer focus.
   -Computer skills including word processing, and spreadsheets. (experience with Service Titan Dispatching a plus)
   -Strong organizational skills.
   -Ability to stay with an issue through its successful resolution.
  -Strong Outbound calling skills Read Less

  Apply Now
• G

  Customer Service Representative - Gagne AC  

  GAGNE HEATING AC LLC

  full_time - Alpharetta

  Posted: 31/03/2026

  Apply Now

  Job DescriptionJob DescriptionBenefits:401(k) matchingEmployee discoun... Read More

  Job DescriptionJob DescriptionBenefits:
  401(k) matchingEmployee discountsHealth insurance
  Gagne Heating & Air Conditioning LLC is a 7 time Carrier Presidents Award Winner, and North Georgia Carrier Dealer of The Year. We are seeking office staff to support our technicians and management. This position is primarily concerned with ensuring customers needs are met via telephone support, service responsiveness, and timely, accurate billings. Position requires coordination with all components of service related functions in a comprehensive approach at building and maintaining successful relationships with all Gagne customers and field organizations.
  
  Job Summary:
  
  This position combines outbound calling, scheduling, billing and customer service requirements of our customers. Primarily concerned with insuring customers needs are met via telephone support, service responsiveness, and timely, accurate billings. Position requires coordination with all components of service related functions in a comprehensive approach at building and maintaining successful relationships with all Gagne customers and employees.
  
  Essential Duties and Responsibilities:
  -Maintain a schedule of service work for all customers and technicians. Make arrangements with technicians, and customers for service work to be completed in a highly efficient manner.
  -Maintain computer records of all Installation and Service sales orders, including Billable, and new system warranty registration.
  -Aggressively pursue efficiencies in scheduling technicians in order to take advantage of combined efforts on each trip. Including selling maintenance contracts and asking customers to maintain additional systems.
  -Understand that Service's major role is one of quick response to customers' needs, and focus as part of a team to make that quick response readily available to all of our customers' needs, urgent or otherwise.
  -Handles all other requests from management on a timely basis.
  -Strong written and verbal communication skills.
  -Customer focus.
  -Computer skills including word processing, and spreadsheets. (experience with Service Titan Dispatching a plus)
  -Strong organizational skills.
  -Ability to stay with an issue through its successful resolution.
  -Strong Outbound calling skills
  
  Read Less

  Apply Now
• G

  HVAC Home Service Customer Service  

  GAGNE HEATING AC LLC

  full_time - Alpharetta

  Posted: 25/03/2025

  Apply Now

  Job DescriptionJob DescriptionBenefits:401(k) matchingCompetitive sala... Read More

  Job DescriptionJob DescriptionBenefits:
  401(k) matchingCompetitive salaryDental insuranceHealth insurancePaid time off
  Benefits/Perks
  Competitive CompensationPaid Time OffCareer Growth OpportunitiesFamily Owner and operated - We are not Private Equity ownedJob Summary
  Gagne Heating & AC is seeking an experienced Call Center Representative with home service experience to join our team. In this role, you will oversee our call center's daily operations and personnel, doing everything possible to maximize efficiency, lower overhead, and achieve company goals. Your responsibilities will include managing staff, developing key performance indicators, and tracking and reporting on productivity. This is NOT a remote position and candidate must live with cummuting distance to Alpharetta.
  
  Responsibilities
  Train, and manage call center employees capable of providing excellent customer serviceOversee call center operations, making improvements to telephone skills and other proceduresCreate goals and objectives for the call center and document performance using key performance indicatorsDevelop and implement policies and procedures that maximize productivityPrepare and present reports on call center statistics to upper managementMust be goal driven and motiviated to constantly improve the call centerQualifications
  High school diploma/GED is required, college experience is preferredPrevious experience as a call center manager or in a similar managerial positionService Titan or equivalent CRM experience preferredStrong grasp of customer service metrics and key performance indicators in a call center settingKnowledge of budgeting, reporting, and basic financial analysis conceptsHighly skilled in Microsoft Office.Excellent verbal, written, and interpersonal communication skills
  Read Less

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• G

  EXPERIENCED HVAC TECHNICIANS and INSTALLERS-ASAP  

  GAGNE HEATING AC LLC

  full_time - Alpharetta

  Posted: 27/02/2024

  Apply Now

  Job DescriptionJob DescriptionBenefits:401(k) matchingCompetitive sala... Read More

  Job DescriptionJob DescriptionBenefits:
  401(k) matchingCompetitive salaryEmployee discountsFree uniformsHealth insurancePaid time off
  BEST COMPANY -- BEST TRAINING -- BEST PAY - GREAT WORK LIFE BALANCE
  
  Join Our Team Today! Become part of a team and feel appreciated.
  
  Confidential Applications.
  
  Gagne Heating & Air Conditioning is a Carrier Factory Authorized Dealer and Winner of the 2016, 2019, 2021, 2022, 2023, and 2025 Carrier Presidents Award for Excellence. We are also 2023 Carrier Dealer of the Year for North Georgia. We provide residential and light commercial heating and air conditioning repair, installation and service.
  
  At Gagne Heating & Air Conditioning we pride ourselves on quality work and 100% customer satisfaction. All employees are respected and are part of our TEAM. We cannot be successful unless the TEAM is successful. Quality work, safety, professionalism, and timeliness are skills expected of all our employees! Employees MUST be able to communicate to the customer in English.
  We provide excellent hourly rate, benefits, QUALITY incentives, and ample opportunity for training. We strive for 100% customer satisfaction through quality and outstanding customer service.
  
  Due to growth, we are seeking experienced Installers & Service Technicians:
  
  Gagne Heating & Air Conditioning is proud to offer:
  Great Hourly pay and Quality Bonuses
  Vacation Pay -- Sick Pay -- Holiday Pay
  Year Round work
  Ample Paid Training Opportunities
  Company Vehicle to take home - Do not need to live in Alpharetta
  Insurance
  
  401K with match
  
  Cell Phone
  Uniform Service
  Tool Allowance
  No High Pressure Selling - We sell the customer only what they need
  Growth opportunities
  Great family work environment
  
  Our Technicians are responsible for servicing all system issues on time and to the customer's satisfaction. These specialists will be responsible for troubleshooting and repairing customer systems, performing scheduled maintenance, performing warranty work, and suggesting and performing system improvements, modifications, etc. to current customers. This position has working conditions that expose you to various weather conditions and require you to work outside normal working hours including evenings, weekends, and holidays.
  
  Qualifications include:
  High school diploma/GED
  2+ years HVAC service technician experience preferred
  Degree in Heating and Air Conditioning Technology a plus
  NATE certifications a plus
  Ability to work irregular and extended hours to include some weekends, holidays and on-call
  Superior trouble-shooting/diagnostic and repair skills for residential equipment
  Self-starter with ability to work with little supervision
  Clean and neat appearance
  Excellent communication skills
  Clean driving record
  Must submit to a drug screening and criminal background check
  
  If you are looking for an opportunity with a stable, growing company, email your resume and cover letter or stop by our office during normal business hours (9-5) at 4095 Nine McFarland Drive, Alpharetta, GA 30004
  
  Read Less

  Apply Now
• G

  EXPERIENCED HVAC TECHNICIANS and INSTALLERS-ASAP  

  GAGNE HEATING AC LLC

  full_time - Alpharetta

  Posted: 26/02/2024

  Apply Now

  Job DescriptionJob DescriptionBEST COMPANY -- BEST TRAINING -- BEST PA... Read More

  Job DescriptionJob DescriptionBEST COMPANY -- BEST TRAINING -- BEST PAY - GREAT WORK LIFE BALANCE 
  
  Join Our Team Today! Become part of a team and feel appreciated.
  
  Confidential Applications.
  
  Gagne Heating & Air Conditioning is a Carrier Factory Authorized Dealer and Winner of the 2016, 2019, 2021, 2022, 2023, and 2025 Carrier Presidents Award for Excellence. We are also 2023 Carrier Dealer of the Year for North Georgia. We provide residential and light commercial heating and air conditioning repair, installation and service. 
  
  At Gagne Heating & Air Conditioning we pride ourselves on quality work and 100% customer satisfaction. All employees are respected and are part of our TEAM. We cannot be successful unless the TEAM is successful. Quality work, safety, professionalism, and timeliness are skills expected of all our employees! Employees MUST be able to communicate to the customer in English.
  We provide excellent hourly rate, benefits, QUALITY incentives, and ample opportunity for training. We strive for 100% customer satisfaction through quality and outstanding customer service.
  
  Due to growth, we are seeking experienced Installers & Service Technicians:
  
  Gagne Heating & Air Conditioning is proud to offer:
  Great Hourly pay and Quality Bonuses
  Vacation Pay -- Sick Pay -- Holiday Pay
  Year Round work
  Ample Paid Training Opportunities
  Company Vehicle to take home - Do not need to live in Alpharetta
  Insurance
  
  401K with match
  
  Cell Phone
  Uniform Service
  Tool Allowance
  No High Pressure Selling - We sell the customer only what they need
  Growth opportunities
  Great family work environment
  
  Our Technicians are responsible for servicing all system issues on time and to the customer's satisfaction. These specialists will be responsible for troubleshooting and repairing customer systems, performing scheduled maintenance, performing warranty work, and suggesting and performing system improvements, modifications, etc. to current customers. This position has working conditions that expose you to various weather conditions and require you to work outside normal working hours including evenings, weekends, and holidays.
  
  Qualifications include:
  High school diploma/GED
  2+ years HVAC service technician experience preferred
  Degree in Heating and Air Conditioning Technology a plus
  NATE certifications a plus
  Ability to work irregular and extended hours to include some weekends, holidays and on-call
  Superior trouble-shooting/diagnostic and repair skills for residential equipment
  Self-starter with ability to work with little supervision
  Clean and neat appearance
  Excellent communication skills
  Clean driving record
  Must submit to a drug screening and criminal background check
  
  If you are looking for an opportunity with a stable, growing company, email your resume and cover letter or stop by our office during normal business hours (9-5) at 4095 Nine McFarland Drive, Alpharetta, GA 30004 Read Less

  Apply Now

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