JOB SUMMARY
This essential role to Florida Blue Direct Sales is a High-Touch role with our active members and nonmembers looking to purchase insurance from us. Strong listening skills is a must, the ability to understand the reason for customers call and provide the best experience while ensuring we direct and transfer them to the proper area. In addition to handling inbound calls, you will assist with outbound campaign initiatives and appointment setting and follow up calls. This role is a support role to our sales agents.
Essential Functions
• The essential functions listed represent the major duties of this role, additional duties may be assigned.
• Triage inbound sales calls to ensure calls are routed properly, lead information is captured in CRM and positive customer experience is delivered. Must Follow all compliance guidelines including proper use of script, Authentication, PHI and DNC business processes.
• Deliver a sustained, personalized outreach approach that serves to quickly develop rapport and a trusting relationship with members through outbound campaigns
• Assist with scheduling and callback of follow up appointments.
Years of Experience Experience Details
0-1 years related work experience
Education Level Education Details
High school diploma or GED
Additional Required Qualifications:
• Ability to make/take high volume of calls daily, utilizing exceptional call skills, with an emphasis on professionalism and first call resolution.
• Experience using computer, navigating among multiple systems and screens frequently, keyboarding and data entry skills.
• Experience with listening and relating key information based on customers need and our outbound campaign to apply appropriate responses and actions.
• Experience with writing and communicating effectively within multiple communication channels including, telephone and email environments.
• Ability to work flexible schedules including evenings, weekends and holidays.
Additional Preferred Qualifications:
• Post high school education, including vocational, college, or related training or education within a structured schedule and work environment.
• Professional Contact Center, and/or service advisor role for professional product or service.
• Bilingual. (Spanish/English) preferred, but not required (25% needed).
• Experience utilizing SalesForce.com and Five 9 Telephony, or related software applications.
JOB SUMMARY
This essential role to Florida Blue Direct Sales is a High-Touch role with our active members and nonmembers looking to purchase insurance from us. Strong listening skills is a must, the ability to understand the reason for customers call and provide the best experience while ensuring we direct and transfer them to the proper area. In addition to handling inbound calls, you will assist with outbound campaign initiatives and appointment setting and follow up calls. This role is a support role to our sales agents.
Essential Functions
• The essential functions listed represent the major duties of this role, additional duties may be assigned.
• Triage inbound sales calls to ensure calls are routed properly, lead information is captured in CRM and positive customer experience is delivered. Must Follow all compliance guidelines including proper use of script, Authentication, PHI and DNC business processes.
• Deliver a sustained, personalized outreach approach that serves to quickly develop rapport and a trusting relationship with members through outbound campaigns
• Assist with scheduling and callback of follow up appointments.
Years of Experience Experience Details
0-1 years related work experience
Education Level Education Details
High school diploma or GED
Additional Required Qualifications:
• Ability to make/take high volume of calls daily, utilizing exceptional call skills, with an emphasis on professionalism and first call resolution.
• Experience using computer, navigating among multiple systems and screens frequently, keyboarding and data entry skills.
• Experience with listening and relating key information based on customers need and our outbound campaign to apply appropriate responses and actions.
• Experience with writing and communicating effectively within multiple communication channels including, telephone and email environments.
• Ability to work flexible schedules including evenings, weekends and holidays.
Additional Preferred Qualifications:
• Post high school education, including vocational, college, or related training or education within a structured schedule and work environment.
• Professional Contact Center, and/or service advisor role for professional product or service.
• Bilingual. (Spanish/English) preferred, but not required (25% needed).
• Experience utilizing SalesForce.com and Five 9 Telephony, or related software applications.
JOB SUMMARY
This essential role to Florida Blue Direct Sales is a High-Touch role with our active members and nonmembers looking to purchase insurance from us. Strong listening skills is a must, the ability to understand the reason for customers call and provide the best experience while ensuring we direct and transfer them to the proper area. In addition to handling inbound calls, you will assist with outbound campaign initiatives and appointment setting and follow up calls. This role is a support role to our sales agents.
Essential Functions
• The essential functions listed represent the major duties of this role, additional duties may be assigned.
• Triage inbound sales calls to ensure calls are routed properly, lead information is captured in CRM and positive customer experience is delivered. Must Follow all compliance guidelines including proper use of script, Authentication, PHI and DNC business processes.
• Deliver a sustained, personalized outreach approach that serves to quickly develop rapport and a trusting relationship with members through outbound campaigns
• Assist with scheduling and callback of follow up appointments.
Years of Experience Experience Details
0-1 years related work experience
Education Level Education Details
High school diploma or GED
Additional Required Qualifications:
• Ability to make/take high volume of calls daily, utilizing exceptional call skills, with an emphasis on professionalism and first call resolution.
• Experience using computer, navigating among multiple systems and screens frequently, keyboarding and data entry skills.
• Experience with listening and relating key information based on customers need and our outbound campaign to apply appropriate responses and actions.
• Experience with writing and communicating effectively within multiple communication channels including, telephone and email environments.
• Ability to work flexible schedules including evenings, weekends and holidays.
Additional Preferred Qualifications:
• Post high school education, including vocational, college, or related training or education within a structured schedule and work environment.
• Professional Contact Center, and/or service advisor role for professional product or service.
• Bilingual. (Spanish/English) preferred, but not required (25% needed).
• Experience utilizing SalesForce.com and Five 9 Telephony, or related software applications.
The organization is dedicated to creating exceptional learning programs that strengthen workforce capability and business performance. The Instructional Designer – Manufacturing plays a pivotal role in developing high-quality learning solutions aligned to manufacturing needs. This role supports manufacturing organizations by designing engaging, relevant learning experiences that improve safety, quality, standardized work, launch readiness, productivity, and operational performance across plant and manufacturing support environments.
Key Responsibilities
Learning Strategy & Consulting
Advise manufacturing business partners, plant stakeholders, and subject matter experts on adult learning principles, performance-based learning strategies, and common misconceptions in workplace learning.Conduct needs analyses to identify performance gaps, determine root causes, and recommend targeted learning and performance support interventions for manufacturing environments.Partner with SMEs, stakeholders, frontline representatives, and leaders through interviews, observations, and working sessions to validate learning needs and understand operational realities.Use insights, data, and business context to align learning strategies with plant, launch, quality, safety, and productivity goals.Design & Development
Design and develop learning experiences using methodologies such as ADDIE, SAM, rapid prototyping, action-based learning, and scenario-based learning.Create engaging, practice-focused learning activities that mirror real manufacturing challenges, including equipment, process, quality, safety, troubleshooting, and launch-related scenarios.Develop design documents, learning objectives, assessments, and success criteria that support performance on the plant floor and within manufacturing support roles.Ensure learning solutions are practical, performance-focused, and aligned with business and operational objectives.Develop multi-modal learning assets including eLearning, ILT/VILT materials, videos, workshops, simulations, and job aids to support manufacturing learners in varied environments.Write or refine instructional materials, facilitator guides, scripts, standard-work support resources, and communication pieces that translate complex technical concepts into clear, usable learning content.Collaboration & Project Management
Partner with SMEs, content writers, Learning Program Managers (LPMs), coordinators, project sponsors, and manufacturing stakeholders to gather content, validate technical accuracy, and ensure alignment across functions.Support the Learning Program Manager in scoping timelines, resources, dependencies, and development expectations for manufacturing learning initiatives.Manage projects using agile design approaches to streamline development and respond to changing manufacturing priorities, launches, and process updates.Support LMS setup and integration of manufacturing learning materials, including curricula, job aids, and supporting assets.Job Requirements
4+ years of instructional design, curriculum development, and eLearning experience.Experience supporting manufacturing, operations, engineering, quality, safety, or technical environments.Development of WBT, ILT, VILT, blended learning, job aids, and performance support tools.Expertise in adult learning theory, instructional design, scenario-based learning, and action-based learning.Proficiency with Articulate, Vyond, Camtasia, Adobe Creative Suite, and Microsoft Office.Ability to translate complex technical content into engaging learning solutions.Project management, consulting, stakeholder communication, and relationship-building skills.Manufacturing-focused experience such as plant operations, technical upskilling, continuous improvement, standardized work, lean manufacturing, safety, quality, troubleshooting, ergonomics, and throughput (where supported by your experience).A portfolio mention showcasing eLearning, ILT/VILT, scenario-based learning, action-based learning, and performance support tools.Company DescriptionG-TECH Services, Inc. is a leading certified recruitment and placement firm that specializes in providing highly skilled staff in technical fields such as engineering, IT, procurement, finance and accounting. We have well-established relationships with some of the most respected companies in the country and know our clients' job requirements and corporate cultures. Once we understand your experience and career aspirations, we aim to connect you with the right opportunity.Company DescriptionG-TECH Services, Inc. is a leading certified recruitment and placement firm that specializes in providing highly skilled staff in technical fields such as engineering, IT, procurement, finance and accounting. We have well-established relationships with some of the most respected companies in the country and know our clients' job requirements and corporate cultures. Once we understand your experience and career aspirations, we aim to connect you with the right opportunity. Read LessThis Controls Engineer role supports a machine-intensive, high-volume manufacturing environment and is part of a small, specialized engineering team responsible for deploying and supporting next-generation automation technologies.
The team will serve as the plant's Subject Matter Experts (SMEs) for newly introduced Autonomous Mobile Robots (AMRs) and fleet management systems designed to improve material flow and production efficiency.
This is an excellent opportunity for an engineer who enjoys hands-on automation work, troubleshooting equipment on the production floor, and learning emerging Industry 4.0 technologies. Comprehensive training on AMR platforms and fleet management software will be provided.
Key Responsibilities
Troubleshoot automated manufacturing equipment and support carry-over issues from previous shifts.Assist maintenance and operations teams with equipment breakdowns, automation faults, and production interruptions.Use Allen Bradley and Siemens PLCs for troubleshooting and fault diagnosis.Review controls logic and identify root causes of equipment and automation issues.Support and troubleshoot AMRs, including navigation, routing, communication, and material delivery systems.Maintain and support AMR fleet management software and related systems.Collaborate with production, maintenance, and materials teams to maximize uptime and production performance.Document troubleshooting activities, corrective actions, and continuous improvement initiatives.Support commissioning, startup, validation testing, and launch activities for AMRs and collaborative robots (Cobots).Participate in capital projects involving robotics, automated material handling systems, and smart factory technologies.Create and maintain automation documentation, operating procedures, and project records.Why This Role Is Unique
Join a highly visible engineering team driving one of the plant's newest automation initiatives.Receive specialized training on advanced AMR and fleet management technologies.Become a key SME for autonomous material movement and robotics.Play a direct role in modernizing manufacturing operations.Work with emerging Industry 4.0 technologies in a Fortune 100 manufacturing environment.Technical Focus Areas
GPS – Engine Assembly & MachiningSiemens PLCs, HMIs, and Rockwell Global Common platformsVision Systems: Cognex AI, Dalsa, and MatroxFanuc Robots and CobotsOTTO AMRs and Bastian Automated Fork TrucksProcurement and implementation of new manufacturing equipmentWork Environment
Approximately 80–90% of time spent on the manufacturing floorHands-on support for production and maintenance operationsNot a desk-based engineering roleCompany DescriptionG-TECH Services, Inc. is a leading certified recruitment and placement firm that specializes in providing highly skilled staff in technical fields such as engineering, IT, procurement, finance and accounting. We have well-established relationships with some of the most respected companies in the country and know our clients' job requirements and corporate cultures. Once we understand your experience and career aspirations, we aim to connect you with the right opportunity.Company DescriptionG-TECH Services, Inc. is a leading certified recruitment and placement firm that specializes in providing highly skilled staff in technical fields such as engineering, IT, procurement, finance and accounting. We have well-established relationships with some of the most respected companies in the country and know our clients' job requirements and corporate cultures. Once we understand your experience and career aspirations, we aim to connect you with the right opportunity. Read LessFULL TIME CONTRACT, BENEFITS, POTENTIAL CONTRACT TO HIRE. GREAT ORGANIZATION!
Dept: Medicare Pharmacy Clinical
Location: Detroit RenCen Tower 500
Will this position be required to work onsite for any reason at any time? Yes, once a week.
Engagement Description –
Required Experience/Degree
• Prior authorization experience in a PBM environment
• Demonstrated experience using clinical resources, e.g., CMS regulations and clinical coverage criteria
• Doctor of Pharmacy or equivalent
• Highly skilled with Microsoft office products and ability to quickly learn proprietary systems
• Ability to prioritize, quickly assess, manage multiple tasks and adapt to constantly changing situations
• Strong team orientation with respect for all members
• People skills are essential that allow for the successful consultation and collaboration with internal and external stakeholders who do not directly report to this job
• Strong verbal and written communications skills
Employment terms: Contract to Permanent
Location: Okemos MI
Work mode: 4 days onsite.
Summary
We are seeking a forward-thinking SDET to help modernize and lead our test automation strategy. To be clear, the candidate needs to understand why they are doing what they are doing and be able to clearly articulate it to others (not an order taker).
This role will focus on building and maintaining scalable, maintainable, and integrated test automation frameworks across UI and API layers using modern tools like Playwright and TypeScript, while also contributing to CI/CD testing integration. The SDET will also play a key role in supporting manual testing efforts within Agile feature teams—guiding test case creation/documentation, exploratory testing, and quality validation for areas not yet automated. This position is critical to enabling feature teams to take ownership of both automated and manual testing, ensuring faster, higher-quality releases.
Primary Responsibilities
• Partner with Agile feature teams to understand user stories, define acceptance criteria, and promote a test-first mindset through collaboration in design and refinement sessions.
• Build, maintain, and evolve test automation frameworks using Playwright (preferred), TypeScript, or other enterprise-approved tools to support API and UI testing.
• Drive the transition from legacy frameworks (e.g., Selenium + Java, Postman/Newman) to unified automation aligned with our CI/CD strategy.
• Collaborate with developers and QA engineers to ensure test cases are executed in CI pipelines and provide fast, actionable feedback.
• Testcase design, exploratory testing, and validation of complex workflows that are not yet automated.
• Develop and maintain automated API tests (REST/SOAP) and end-to-end tests that validate functional and non-functional requirements.
• Participate in code reviews and contribute to test architecture decisions to ensure reliability, reusability, and scalability of test assets.
• Write and maintain SQL queries to validate data integrity and support test data creation strategies.
• Serve as a quality engineering champion—help guide automation strategy, mentoring peers, and contributing to continuous improvement of QA practices.
• Ensure traceability between requirements, tests, and defects, and support compliance with enterprise policies (e.g., HIPAA, security, audit readiness),
Support feature teams with manual testing efforts when needed, including test
Preferred Experience
• Hands-on experience with Playwright (TypeScript preferred) or similar frameworks like Cypress.
• Migration experience from Selenium + Java or Postman to modern frameworks.
• Familiarity with test reporting, dashboarding, and quality metrics in a DevOps environment.
• Experience with test case management tools (e.g., qTest, QMetry) and requirements traceability.
By submitting your application, you acknowledge that recruiting technologies, including AI-assisted tools, may be used to support candidate evaluation, sourcing, matching, and communications. OpTech/GTech is an Equal Opportunity Employer (EOE), all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
