We are seeking a friendly, organized, and service-oriented team member to support both the clinical and administrative functions of our FYZICAL Indialantic physical therapy clinic in a part-time capacity (Tuesdays and Thursdays 8am-4pm). This role serves as a key point of contact for patients and plays an essential part in delivering an exceptional patient experience while helping the clinical team operate efficiently.
The ideal candidate embraces FYZICAL’s mission and values, maintains the highest standards of professionalism, and demonstrates a strong willingness to learn and grow. This individual will have dedicated training time on clinic policies and procedures as well as our IT systems and EMR software to ensure that you are confident in performing the responsibilities of the job.
This position is ideal for someone who enjoys working with people two days a week, thrives in a fast-paced healthcare environment, and takes pride in contributing to both patient care and smooth clinic operations.ResponsibilitiesPatient Experience & Front Desk Support
Greet and check in patients using the EMR system and notify therapists of arrivals
Answer phones, respond to inquiries, and direct calls to appropriate staff
Act as a liaison for current and prospective patients, answering questions and providing information
Distribute patient materials, including welcome folders
Assist patients in completing required paperwork and online surveys and scan and upload the documentation into the EMR
Schedule, reschedule, and cancel appointments in the EMR, documenting cancellations and reasons, and coordinating with therapists
Financial & Administrative Duties
Collect all payments, including co-pays, co-insurance, and retail purchases, using the POS system
Ensure accurate and timely handling of patient financial responsibilities
Track data in MS Excel
Clinical Support (Non-Patient Care)
Assist the Physical Therapists and Physical Therapist Assistants with non-patient care tasks including patient surveys, as delegated
Help ensure patients are treated promptly according to their scheduled appointment times
Prepare and clean treatment areas, as needed, under therapist supervision
Assist with clinic laundry and general clinic organization
Team & Professional Responsibilities
Support clinic owners and the clinical team with miscellaneous operational needs
Adhere to all company policies, procedures, values, and professional standards
Maintain a positive, professional demeanor that reflects FYZICAL’s culture
Demonstrate reliability, initiative, and a commitment to continuous learning
Required SkillsPrior customer service experience (retail, food service or medical)High school diploma or GEDAuthorization to work in the U.S. Read Less