FusionTek is a Managed Service Provider established in 2007, with offices located in Kirkland, WA, Federal Way, WA, Washington, DC, and Tampa, FL. Our innovative team is passionate about IT infrastructure management for small- to mid-sized businesses.
As we continue to expand our services, we are eager to find a Client Relationship Associate who embodies our core values:
Teamwork: We achieve our goals collaboratively.Growth Mindset: We are focused on continuous improvement for our team members and our clients.Integrity: We operate with transparency and prioritize the needs of our clients.Ownership: We take responsibility for our work and ensure commitments are fulfilled.As a Client Relationship Associate, you’ll be the face of FusionTek for a dedicated portfolio of clients, a trusted partner they can count on. You’ll learn the ins and outs of account management, client advocacy and service delivery from experienced mentors, with real ownership and impact from day one. If you’re eager to build a career in client success, love solving problems, and want a team that’s invested in teaching you the ropes, this role was built for you!
This position is listed as Hybrid — primarily remote with occasional travel to client meetings/events. Greater Seattle area residents only.
Here's what you'll be doing:
Champion your clients — serve as their primary point of contact, ensuring they always feel heard, supported, and valued.Drive retention and growth — build relationships that lead to long-term renewals and identify opportunities to expand the value FusionTek delivers.Keep a pulse on account health — proactively spot risks, resolve recurring issues, and develop action plans before small problems become big ones.Bridge the gap between client and company — bring client feedback to internal teams so we can continuously improve service delivery.Coordinate seamlessly across teams — partner with Project Managers, Sales, and Leadership to move initiatives forward and keep clients informed.Manage the details that matter — maintain accurate client documentation, account records, and technical configurations.Show up where it counts — conduct virtual or onsite client visits as needed to strengthen relationships and support key moments.Requirements
Read LessFusionTek is a Managed Service Provider established in 2007, with offices located in Kirkland, WA, Federal Way, WA, Washington, DC, and Tampa, FL. Our innovative team is passionate about IT infrastructure management for small- to mid-sized businesses.
As we continue to expand our services, we are eager to find a Client Relationship Associate who embodies our core values:
Teamwork: We achieve our goals collaboratively.Growth Mindset: We are focused on continuous improvement for our team members and our clients.Integrity: We operate with transparency and prioritize the needs of our clients.Ownership: We take responsibility for our work and ensure commitments are fulfilled.As a Client Relationship Associate, you’ll be the face of FusionTek for a dedicated portfolio of clients, a trusted partner they can count on. You’ll learn the ins and outs of account management, client advocacy and service delivery from experienced mentors, with real ownership and impact from day one. If you’re eager to build a career in client success, love solving problems, and want a team that’s invested in teaching you the ropes, this role was built for you!
This position is listed as Hybrid — primarily remote with occasional travel to client meetings/events. Greater Seattle area residents only.
Here's what you'll be doing:
Champion your clients — serve as their primary point of contact, ensuring they always feel heard, supported, and valued.Drive retention and growth — build relationships that lead to long-term renewals and identify opportunities to expand the value FusionTek delivers.Keep a pulse on account health — proactively spot risks, resolve recurring issues, and develop action plans before small problems become big ones.Bridge the gap between client and company — bring client feedback to internal teams so we can continuously improve service delivery.Coordinate seamlessly across teams — partner with Project Managers, Sales, and Leadership to move initiatives forward and keep clients informed.Manage the details that matter — maintain accurate client documentation, account records, and technical configurations.Show up where it counts — conduct virtual or onsite client visits as needed to strengthen relationships and support key moments.Requirements
Read LessFusionTek is a Managed Service Provider established in 2007, with offices located in Kirkland, WA, Federal Way, WA, Washington, DC, and Tampa, FL. Our innovative team is passionate about IT infrastructure management for small- to mid-sized businesses.
As we continue to expand our services, we are eager to find a Client Relationship Associate who embodies our core values:
Teamwork: We achieve our goals collaboratively.Growth Mindset: We are focused on continuous improvement for our team members and our clients.Integrity: We operate with transparency and prioritize the needs of our clients.Ownership: We take responsibility for our work and ensure commitments are fulfilled.As a Client Relationship Associate, you’ll be the face of FusionTek for a dedicated portfolio of clients, a trusted partner they can count on. You’ll learn the ins and outs of account management, client advocacy and service delivery from experienced mentors, with real ownership and impact from day one. If you’re eager to build a career in client success, love solving problems, and want a team that’s invested in teaching you the ropes, this role was built for you!
This position is listed as Hybrid — primarily remote with occasional travel to client meetings/events. Greater Seattle area residents only.
Here's what you'll be doing:
Champion your clients — serve as their primary point of contact, ensuring they always feel heard, supported, and valued.Drive retention and growth — build relationships that lead to long-term renewals and identify opportunities to expand the value FusionTek delivers.Keep a pulse on account health — proactively spot risks, resolve recurring issues, and develop action plans before small problems become big ones.Bridge the gap between client and company — bring client feedback to internal teams so we can continuously improve service delivery.Coordinate seamlessly across teams — partner with Project Managers, Sales, and Leadership to move initiatives forward and keep clients informed.Manage the details that matter — maintain accurate client documentation, account records, and technical configurations.Show up where it counts — conduct virtual or onsite client visits as needed to strengthen relationships and support key moments.Requirements
???? Experience & QualificationsBusiness-to-Business experience — prior experience working with business clients in a customer service or business development roleGreater Seattle Area resident???? Technical SkillsStrong communication skills — ability to translate technical concepts into clear, accessible language for non-technical stakeholdersProactive problem-solving — identifies risks early, builds action plans, and follows through independentlyCross-functional collaboration — works effectively with technical, sales, and project management teamsCRM proficiency — experience with tools like AutoTask, ConnectWise, or similar platformsSelf-management in a remote/hybrid environment — strong organizational habits and reliable follow-throughTechnical literacy in server technologies, network infrastructure, and cloud technology is a plus — working understanding of these technologies to speak confidently with both clients and internal technical teams is a plus, but not requiredBenefits
At FusionTek, we truly believe our people are our most valuable asset. That’s why we’re proud to offer:
???? Competitive salary: $65,000 – $80,000 per year???? Quarterly bonus eligibility: Earn up to 4% each quarter by meeting departmental KPIs and Metrics.???? Comprehensive coverage: Medical, Dental and Vision plans???? 401(k) plan with 4% company matching and immediate vesting???? Time Off That Actually Lets You Recharge: Generous PTO, Paid company holidays, Dedicated Birthday PTO and additional floating holiday for extra flexibility???? Educational reimbursement for certification tests and access to company-supplied training resources???? Team culture: Fun events and opportunities to connect with colleagues Read LessFusionTek is a Managed Service Provider established in 2007, with offices located in the greater Seattle area, Washington, DC, and Tampa, FL. Our innovative team is passionate about IT infrastructure management for small- to mid-sized businesses.
As we continue to expand our services, we are eager to find a Systems Analyst who embodies our core values:
Teamwork: We achieve our goals collaboratively.Growth Mindset: We are focused on continuous improvement for our team members and our clients.Integrity: We operate with transparency and prioritize the needs of our clients.Ownership: We take responsibility for our work and ensure commitments are fulfilled.As a Systems Analyst, you should possess excellent expertise in desktop operating systems, have a solid understanding of server operating systems and networking, and be motivated to provide the best possible experience for our clients. Throughout the day, you will be translating technology for end users who may not always be technically savvy, making strong communication skills essential in this role.
This position is listed as “Hybrid” and requires flexibility to work from home, in the Federal Way office, and at client sites as needed. You should be comfortable shifting between locations throughout the week based on business needs.
Here's what you'll be doing:
Handle escalated support tickets, including break/fix issues, application installations, and configuration of user‑level settings.Contribute to server administration, networking, and security tasks, such as:Setting up new Hyper‑V hostsTroubleshooting and deploying SonicWall firewallsManaging Datto networking switches and access pointsSupporting additional modern technologies implemented across client environmentsProvide onsite support as needed for networking and server deployments, offering guidance and mentorship to Level One technicians.Use the ticketing system to document, monitor, and escalate tickets appropriately, ensuring accurate and up‑to‑date information throughout the process.Maintain and update the documentation platform to ensure all procedures, configurations, and client details remain current.Collaborate with the technical team to deliver exceptional service to clients, both remotely and onsite, ensuring a positive and professional support experience.Requirements
Read LessFusionTek is a Managed Service Provider established in 2007, with offices located in the greater Seattle area, Washington, DC, and Tampa, FL. Our innovative team is passionate about IT infrastructure management for small- to mid-sized businesses.
As we continue to expand our services, we are eager to find a Systems Analyst who embodies our core values:
Teamwork: We achieve our goals collaboratively.Growth Mindset: We are focused on continuous improvement for our team members and our clients.Integrity: We operate with transparency and prioritize the needs of our clients.Ownership: We take responsibility for our work and ensure commitments are fulfilled.As a Systems Analyst, you should possess excellent expertise in desktop operating systems, have a solid understanding of server operating systems and networking, and be motivated to provide the best possible experience for our clients. Throughout the day, you will be translating technology for end users who may not always be technically savvy, making strong communication skills essential in this role.
This position is listed as “Hybrid” and requires flexibility to work from home, in the Federal Way office, and at client sites as needed. You should be comfortable shifting between locations throughout the week based on business needs.
Here's what you'll be doing:
Handle escalated support tickets, including break/fix issues, application installations, and configuration of user‑level settings.Contribute to server administration, networking, and security tasks, such as:Setting up new Hyper‑V hostsTroubleshooting and deploying SonicWall firewallsManaging Datto networking switches and access pointsSupporting additional modern technologies implemented across client environmentsProvide onsite support as needed for networking and server deployments, offering guidance and mentorship to Level One technicians.Use the ticketing system to document, monitor, and escalate tickets appropriately, ensuring accurate and up‑to‑date information throughout the process.Maintain and update the documentation platform to ensure all procedures, configurations, and client details remain current.Collaborate with the technical team to deliver exceptional service to clients, both remotely and onsite, ensuring a positive and professional support experience.Requirements
Read LessFusionTek is a Managed Service Provider established in 2007, with offices located in the greater Seattle area, Washington, DC, and Tampa, FL. Our innovative team is passionate about IT infrastructure management for small- to mid-sized businesses.
As we continue to expand our services, we are eager to find a Systems Analyst who embodies our core values:
Teamwork: We achieve our goals collaboratively.Growth Mindset: We are focused on continuous improvement for our team members and our clients.Integrity: We operate with transparency and prioritize the needs of our clients.Ownership: We take responsibility for our work and ensure commitments are fulfilled.As a Systems Analyst, you should possess excellent expertise in desktop operating systems, have a solid understanding of server operating systems and networking, and be motivated to provide the best possible experience for our clients. Throughout the day, you will be translating technology for end users who may not always be technically savvy, making strong communication skills essential in this role.
This position is listed as “Hybrid” and requires flexibility to work from home, in the Federal Way office, and at client sites as needed. You should be comfortable shifting between locations throughout the week based on business needs.
Here's what you'll be doing:
Handle escalated support tickets, including break/fix issues, application installations, and configuration of user‑level settings.Contribute to server administration, networking, and security tasks, such as:Setting up new Hyper‑V hostsTroubleshooting and deploying SonicWall firewallsManaging Datto networking switches and access pointsSupporting additional modern technologies implemented across client environmentsProvide onsite support as needed for networking and server deployments, offering guidance and mentorship to Level One technicians.Use the ticketing system to document, monitor, and escalate tickets appropriately, ensuring accurate and up‑to‑date information throughout the process.Maintain and update the documentation platform to ensure all procedures, configurations, and client details remain current.Collaborate with the technical team to deliver exceptional service to clients, both remotely and onsite, ensuring a positive and professional support experience.Requirements
???? Experience & QualificationsCompTIA A+ and/or Network+ required (If not currently held, must be obtained after employment)MD‑102 preferred????️ Technical SkillsStrong knowledge of Windows 10/11 and macOSStrong knowledge of Windows Server 2016, 2019, and 2022Working knowledge of SonicWall firewalls, Datto Networking, and core networking conceptsWorking knowledge of on-premise SharePoint administrationWorking knowledge Microsoft 365 Office Suite and cloud services including IntuneExperience with Azure and/or AWS is a plusExperience with Datto BCDR and/or SaaS Backup is a plusExperience with VOIP Telephony including Teams is a plus ???? Professional & Soft SkillsExceptional written and verbal communicationAbility to work independently and collaborativelyStrong time‑management and organizational skillsAbility to lift and transport equipment up to 50 lbsReliable transportation requiredBenefits
At FusionTek, we truly believe our people are our most valuable asset. That’s why we’re proud to offer:
???? Competitive salary: $30 - $35/hour???? Quarterly bonus eligibility: Earn up to 4% each quarter by meeting departmental KPIs and Metrics. ???? Must reside in greater Seattle area???? Comprehensive coverage: Medical, Dental, and Vision coverage???? 401(k) plan with 4% company matching and immediate vesting???? Time Off That Actually Lets You Recharge: Generous PTO, Paid company holidays, Dedicated Birthday PTO and additional floating holiday for extra flexibility???? Educational reimbursement for certification tests and access to company-supplied training resources. Receive a salary increase after successfully completing approved certifications???? Monthly cell phone stipend to support your connectivity needs???? Team culture: Fun events and opportunities to connect with colleagues Read LessFusionTek is a Managed Service Provider established in 2007, with offices located in the greater Seattle area, Washington, DC, and Tampa, FL. Our innovative team is passionate about IT infrastructure management for small- to mid-sized businesses.
As we continue to expand our services, we are eager to find a Systems Analyst who embodies our core values:
Teamwork: We achieve our goals collaboratively.Growth Mindset: We are focused on continuous improvement for our team members and our clients.Integrity: We operate with transparency and prioritize the needs of our clients.Ownership: We take responsibility for our work and ensure commitments are fulfilled.As a Systems Analyst, you should possess excellent expertise in desktop operating systems, have a solid understanding of server operating systems and networking, and be motivated to provide the best possible experience for our clients. Throughout the day, you will be translating technology for end users who may not always be technically savvy, making strong communication skills essential in this role.
This position is listed as “Hybrid” and requires flexibility to work from home, in the Federal Way office, and at client sites as needed. You should be comfortable shifting between locations throughout the week based on business needs.
Here's what you'll be doing:
Handle escalated support tickets, including break/fix issues, application installations, and configuration of user‑level settings.Contribute to server administration, networking, and security tasks, such as:Setting up new Hyper‑V hostsTroubleshooting and deploying SonicWall firewallsManaging Datto networking switches and access pointsSupporting additional modern technologies implemented across client environmentsProvide onsite support as needed for networking and server deployments, offering guidance and mentorship to Level One technicians.Use the ticketing system to document, monitor, and escalate tickets appropriately, ensuring accurate and up‑to‑date information throughout the process.Maintain and update the documentation platform to ensure all procedures, configurations, and client details remain current.Collaborate with the technical team to deliver exceptional service to clients, both remotely and onsite, ensuring a positive and professional support experience.Requirements
Read LessFusionTek is a Managed Service Provider established in 2007, with offices located in the greater Seattle area, Washington, DC, and Tampa, FL. Our innovative team is passionate about IT infrastructure management for small- to mid-sized businesses.
As we continue to expand our services, we are eager to find a Systems Analyst who embodies our core values:
Teamwork: We achieve our goals collaboratively.Growth Mindset: We are focused on continuous improvement for our team members and our clients.Integrity: We operate with transparency and prioritize the needs of our clients.Ownership: We take responsibility for our work and ensure commitments are fulfilled.As a Systems Analyst, you should possess excellent expertise in desktop operating systems, have a solid understanding of server operating systems and networking, and be motivated to provide the best possible experience for our clients. Throughout the day, you will be translating technology for end users who may not always be technically savvy, making strong communication skills essential in this role.
This position is listed as “Hybrid” and requires flexibility to work from home, in the Federal Way office, and at client sites as needed. You should be comfortable shifting between locations throughout the week based on business needs.
Here's what you'll be doing:
Handle escalated support tickets, including break/fix issues, application installations, and configuration of user‑level settings.Contribute to server administration, networking, and security tasks, such as:Setting up new Hyper‑V hostsTroubleshooting and deploying SonicWall firewallsManaging Datto networking switches and access pointsSupporting additional modern technologies implemented across client environmentsProvide onsite support as needed for networking and server deployments, offering guidance and mentorship to Level One technicians.Use the ticketing system to document, monitor, and escalate tickets appropriately, ensuring accurate and up‑to‑date information throughout the process.Maintain and update the documentation platform to ensure all procedures, configurations, and client details remain current.Collaborate with the technical team to deliver exceptional service to clients, both remotely and onsite, ensuring a positive and professional support experience.Requirements
???? Experience & QualificationsCompTIA A+ and/or Network+ required (If not currently held, must be obtained after employment)MD‑102 preferred????️ Technical SkillsStrong knowledge of Windows 10/11 and macOSStrong knowledge of Windows Server 2016, 2019, and 2022Working knowledge of SonicWall firewalls, Datto Networking, and core networking conceptsWorking knowledge of on-premise SharePoint administrationWorking knowledge Microsoft 365 Office Suite and cloud services including IntuneExperience with Azure and/or AWS is a plusExperience with Datto BCDR and/or SaaS Backup is a plusExperience with VOIP Telephony including Teams is a plus ???? Professional & Soft SkillsExceptional written and verbal communicationAbility to work independently and collaborativelyStrong time‑management and organizational skillsAbility to lift and transport equipment up to 50 lbsReliable transportation requiredBenefits
At FusionTek, we truly believe our people are our most valuable asset. That’s why we’re proud to offer:
???? Competitive salary: $30 - $35/hour???? Quarterly bonus eligibility: Earn up to 4% each quarter by meeting departmental KPIs and Metrics. ???? Must reside in greater Seattle area???? Comprehensive coverage: Medical, Dental, and Vision coverage???? 401(k) plan with 4% company matching and immediate vesting???? Time Off That Actually Lets You Recharge: Generous PTO, Paid company holidays, Dedicated Birthday PTO and additional floating holiday for extra flexibility???? Educational reimbursement for certification tests and access to company-supplied training resources. Receive a salary increase after successfully completing approved certifications???? Monthly cell phone stipend to support your connectivity needs???? Team culture: Fun events and opportunities to connect with colleagues Read LessFusionTek is a Managed Service Provider established in 2007, with offices located in Kirkland, WA, Federal Way, WA, Washington, DC, and Tampa, FL. Our innovative team is passionate about IT infrastructure management for small- to mid-sized businesses.
As we continue to expand our services, we are eager to find a Client Relationship Manager who embodies our core values:
Teamwork: We achieve our goals collaboratively.Growth Mindset: We are focused on continuous improvement for our team members and our clients.Integrity: We operate with transparency and prioritize the needs of our clients.Ownership: We take responsibility for our work and ensure commitments are fulfilled.As a Client Relationship Manager, you'll be the face of FusionTek for a dedicated portfolio of clients, a trusted partner they can count on. This role sits at the intersection of relationship building, service excellence, and strategic growth, giving you real ownership and impact. If you thrive on solving problems, nurturing long-term partnerships, and being a genuine advocate for the people you serve, this role was built for you!
This position is listed as Hybrid — primarily remote with occasional travel to client meetings/events. DC-Metro Area residents only.
Here's what you'll be doing:
Champion your clients — serve as their primary point of contact, ensuring they always feel heard, supported, and valued.Drive retention and growth — build relationships that lead to long-term renewals and identify opportunities to expand the value FusionTek delivers.Keep a pulse on account health — proactively spot risks, resolve recurring issues, and develop action plans before small problems become big ones.Bridge the gap between client and company — bring client feedback to internal teams so we can continuously improve service delivery.Coordinate seamlessly across teams — partner with Project Managers, Sales, and Leadership to move initiatives forward and keep clients informed.Manage the details that matter — maintain accurate client documentation, account records, and technical configurations.Show up where it counts — conduct virtual or onsite client visits as needed to strengthen relationships and support key moments.Requirements
???? Experience & QualificationsMSP (Managed Service Provider) experience — familiarity with how MSPs operate, including service delivery models, ticketing workflows, and vendor/client dynamicsAccount management experience — demonstrated ability to manage a portfolio of clients, drive retention, and own the client relationship end-to-endDC-Metro Area resident???? Technical SkillsTechnical literacy in server technologies — working understanding of server environments (on-prem and/or hosted) to speak confidently with both clients and internal technical teamsNetwork infrastructure knowledge — familiarity with networking concepts (firewalls, switches, VPNs, etc.) sufficient to understand client environments and escalate issues accuratelyCloud technology familiarity — comfortable with common cloud platforms and services (Microsoft 365, Azure, AWS, or similar) and how they're used in a managed services contextStrong communication skills — ability to translate technical concepts into clear, accessible language for non-technical stakeholdersProactive problem-solving — identifies risks early, builds action plans, and follows through independentlyCross-functional collaboration — works effectively with technical, sales, and project management teamsCRM proficiency — experience with tools like AutoTask, ConnectWise, or similar platformsSelf-management in a remote/hybrid environment — strong organizational habits and reliable follow-throughBenefits
At FusionTek, we truly believe our people are our most valuable asset. That’s why we’re proud to offer:
???? Competitive salary: $85,000 – $100,000 per year???? Quarterly bonus eligibility: Earn up to 4% each quarter by meeting departmental KPIs and Metrics.???? Comprehensive coverage: Medical, Dental and Vision plans???? 401(k) plan with 4% company matching and immediate vesting???? Time Off That Actually Lets You Recharge: Generous PTO, Paid company holidays, Dedicated Birthday PTO and additional floating holiday for extra flexibility???? Educational reimbursement for certification tests and access to company-supplied training resources???? Team culture: Fun events and opportunities to connect with colleagues Read Less